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By: IBM Software     Published Date: Oct 04, 2011
With a network of more than 200 stores across Canada, Giant Tiger wanted to find a better way to align local financial and operational planning with central corporate objectives. Learn how they automated budgeting and forecasting processes and enabled store-based users to enter actual data directly into the system via a simple web interface to reduce the budgeting cycle by up to 85 percent, save approximately 220 hours per month for store-based staff, and receive a full return on investment within 24 months.
Tags : customer, perfomance management, technology, ibm, planning objectives, budget, forecasting, investment
     IBM Software
By: Tavant Technologies     Published Date: Jun 09, 2011
In this white paper, the author discusses the real-life challenges faced by field technicians and how they can be empowered with mobility solutions to improve field productivity, increase accuracy of diagnostics, reduce warranty and invoicing cycle times, enhance service revenues, and most importantly, improve customer experience to make service excellence a strong selling point.
Tags : field service mobility
     Tavant Technologies
By: Idera     Published Date: Jan 22, 2013
While most information can (at least in theory) be kept on paper, virtually all organizations now keep personnel, customer, financial, transactional and other records in digital format.
Tags : idera, compliance, backup strategy, industry regulations, six sigma, itil, disaster recovery plan
     Idera
By: Interactive Intelligence     Published Date: Aug 30, 2011
Looking for expert advice on social media and its impact on the multichannel contact center but don't have access to an analyst firm to get the insight you need? This is your chance to gain that insight, free of charge.
Tags : interactive intelligence, social media, multichannel contact center, art schoeller, communication channel, metrics
     Interactive Intelligence
By: Kaon     Published Date: Jul 07, 2011
In this complimentary white paper, discover how new interactive technologies allow companies to obtain quick ROIs - in the hundreds of thousands - while creating emotional customer connections at events. Learn how your 2011 marketing programs will generate greater ROI with new interactive marketing technologies.
Tags : kaon interactive, roi, marketing technologies, virtual product demonstrations, trade show trends, sales team, virtual technology
     Kaon
By: Kaon     Published Date: Jul 07, 2011
In this white paper, learn some of the key ingredients in building excitement around product marketing.
Tags : kaon interactive, marketing technologies, new generation, product marketing, interactivity, customer engagement
     Kaon
By: Internap     Published Date: Jul 15, 2011
Download this white paper to learn why cloud computing should be part of a total solution to address IT objectives, while simultaneously improving the customer experience.
Tags : managed hosting, colocation, data center, cdn, internap, ecommerce, data center, internap
     Internap
By: Internap     Published Date: Sep 19, 2011
Is your IT Infrastructure reaching its limits? Read this eBook today to learn how leading enterprises have leveraged Internap's services to gain a competitive edge.
Tags : internap, connectivity solution, colocation, infrastructure
     Internap
By: Citrix Systems     Published Date: Apr 15, 2016
Why should you choose Citrix over VMware? With 25 years of innovation and real-world customer deployments, only Citrix has the mobile workspace technology that helps businesses achieve their goal of a truly mobile workforce. Read the infographic.
Tags : citrix, vmware, mobile workspace technology, mobile workforce
     Citrix Systems
By: Spredfast, Inc.     Published Date: Oct 03, 2013
It sounds straightforward, but if you want to continue to build a community and cultivate new and existing relationships, your followers must find your activity valuable.
Tags : spredfast, twitter, marketing, brand awareness, customer relations, cultivate brand advocacy
     Spredfast, Inc.
By: Spredfast, Inc.     Published Date: Oct 21, 2013
Social Media Quick Guide
Tags : spredfast. social media, customer service, linkedin
     Spredfast, Inc.
By: Spredfast, Inc.     Published Date: Feb 03, 2014
Learn how social listening can help you understand your customers and see how they are interacting and socializing with your brand.
Tags : social listening, customers, brand, social interactions, social media, facebook, twitter, linkedin
     Spredfast, Inc.
By: Spredfast, Inc.     Published Date: Feb 03, 2014
Learn the importance of creating a social media presence for your brand and see how it can create a better customer experience and generate brand loyalty.
Tags : social presence, brand, social media, customer experience, brand loyalty, twitter, facebook, linkedin
     Spredfast, Inc.
By: Spredfast, Inc.     Published Date: Feb 03, 2014
Learn the 5 key factors necessary for a successful social media presence and see how a well-orchestrated social media team will increase your brand awareness and allow you to better understand your customers.
Tags : social media, social media presence, social media team, brand awareness, brand, customers
     Spredfast, Inc.
By: Globoforce     Published Date: Sep 29, 2011
What if you could increase your employee engagement scores by double digits - in just 12 months? You can get the keys to engage employees and transform your company culture with Globoforce.
Tags : employee engagement, recognition, customer loyaly, incentive program, management software, rewards, performance management, staff appreciation
     Globoforce
By: Globoforce     Published Date: Sep 29, 2011
Your employees are ready to walk. How at risk are you? This brief reveals how you can improve employee engagement and reduce turnover.
Tags : employee engagement, recognition, customer loyaly, incentive program, management software, rewards, performance management, staff appreciation
     Globoforce
By: Globoforce     Published Date: Sep 29, 2011
Gain valuable insight into how to fuel great performance with real-time feedback that results in higher employee engagement.
Tags : employee engagement, recognition, customer loyaly, incentive program, management software, rewards, performance management, staff appreciation
     Globoforce
By: Accelrys     Published Date: Feb 08, 2012
This whitepaper outlines the methodology, sources of value, and the results which clearly show that Pipeline Pilot customers see significant time and cost savings across industries.
Tags : platform, scientific, accelrys, pipeline, pilot, value, customers, cost savings
     Accelrys
By: Blue Coat Systems     Published Date: Oct 25, 2011
Blue Coat WebFilter helps you easily manage web content by categorizing it into a discrete number of categories. Read about some of the new additions.
Tags : blue coat, webfilter, filter, categories, benefits, web content, manage, content management
     Blue Coat Systems
By: Jonas Construction Software     Published Date: Jan 09, 2012
Read on to find out how Stacey Electric chose Jonas Construction Software to implement new construction accounting software.
Tags : customer care, programming, accounting, software, jonas software, hvac, operations, service management
     Jonas Construction Software
By: Dell Storage     Published Date: Aug 14, 2012
Engagement with customers online has evolved from novelty to necessity, with an estimated $202 billion spent in 2011 and projected 10% growth to $327 billion in 2016, according to Forrester Research. Businesses are maneuvering to connect with the growing pool of online customers, but the move to eCommerce brings new security risks with the exchange of sensitive consumer information, including cardholder data and personally identifiable information that can enable identity theft. At stake is reputation of brand, ongoing access to merchant credit lines, and substantial penalties and remediation in the event of a breach. This white paper elucidates the aspects of PCI DSS (Payment Card Industry Data Security Standards) compliance that must be considered when choosing a secure environment for servers involved in eCommerce. Whether deciding to outsource or keep data hosting in-house, any company collecting, storing or transmitting customer cardholder data needs to be compliant, and this document helps pinpoint the specific concerns and standards a company should be aware of when choosing how to keep their data secure. Understanding requirements and best practices for security policies and procedures, physical safeguards, and security technologies is essential to establishing cardholder data security and meeting QSA and SAQ audit requirements.
Tags : pci, compliant, data, centers, engagement, connect, ecommerce, compliance
     Dell Storage
By: Blue Coat Systems UK     Published Date: Nov 03, 2011
Blue Coat WebFilter helps you easily manage web content by categorizing it into a discrete number of categories. Read about some of the new additions.
Tags : blue coat, webfilter, filter, categories, benefits, web content, manage, content management
     Blue Coat Systems UK
By: Gleanster     Published Date: Dec 14, 2011
This benchmark report is 28 pages and is based on the experiences of 389 companies. It includes the following sections: Reasons to Implement, Challenges, Value Drivers, Core Technologies and Success Story. It also includes a Vendor Landscape section with company descriptions, analyst commentaries and comparative rankings for 41 technology solution providers.
Tags : gleanster, social media, marketing, engagement, social media marketing, customer relations
     Gleanster
By: Gleanster Research     Published Date: May 15, 2013
Does your organization have one corporate identity and a network of local affiliates? This report from Gleanster Research outlines how Top Performing organizations power regional and local multi-channel marketing communications to deliver a cohesive customer experience across corporate and local marketing engagement.
Tags : marketing, gleanster, distributed marketing, multi-channel marketing, marketing analytics
     Gleanster Research
By: Oracle     Published Date: Jan 25, 2012
Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers.
Tags : on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service
     Oracle
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