customer

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By: Five9     Published Date: Jan 29, 2013
Get the contact center infrastructure that will do the very most for your organization, at the best price, by following this timely roadmap.
Tags : contact center, call center, infrastructure, rfi, rfp, call center, contact center, cloud
     Five9
By: Five9     Published Date: Jan 30, 2013
In this report, we’ll examine the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
Tags : call center, contact center, cloud, saas, ivr, customer service. voip, cloud-based, agents
     Five9
By: Silverpop     Published Date: Feb 04, 2013
Tips for building revenue-enhancing lead and customer scoring models.
Tags : data, scoring, leads, prospects, sales, customers, sales process
     Silverpop
By: Silverpop     Published Date: Feb 04, 2013
Tips and strategies from Silverpop thought leaders and resident marketers, as well as our partners and customers.
Tags : engagement, testing, optimization, email marketing, best practices
     Silverpop
By: Silverpop     Published Date: Feb 04, 2013
Strategies, tactics, videos and worksheets aimed at educating and empowering you to tackle the six biggest digital marketing trends in 2013 and giving you a leg up on the competition.
Tags : digital marketing, email marketing, automation, mobile, user experience, social media, search, optimization
     Silverpop
By: Jive     Published Date: Apr 10, 2013
How To Build Bridges Between Today's Customer Service Islands
Tags : jive, customer service, synergy, silos, communications, integrate customer communications, customer service interactions
     Jive
By: Jive     Published Date: Apr 10, 2013
6 ways social team collaboration can drive customer service success.
Tags : jive, customer service, social team collaboration, customer service success, customer loyalty
     Jive
By: Jive     Published Date: Apr 10, 2013
How To Turn Customers Into An Extension Of Your Support Team, Cut Costs And Drive Satisfaction
Tags : jive, customer service, cut support costs, customers
     Jive
By: Jive     Published Date: Jun 28, 2013
In most sales teams, only a few reps are heralded as top performers. The majority are stuck at average or below. Technology hasn’t done much to alter the picture, either—not for the last decade or so.
Tags : jive, jive software, marketing, social business solution, customer service
     Jive
By: Jive     Published Date: Jun 28, 2013
According to McKinsey Global Institute, improving customer service is essential to unlocking many billions of dollars in additional value for companies worldwide.
Tags : jive, jive software, marketing, customer service, customer service quality, social business solution
     Jive
By: Jive     Published Date: Jun 28, 2013
6 Ways To Create a Customer Centric Culture
Tags : jive, jive software, customer culture, centric culture
     Jive
By: Jive     Published Date: Jun 28, 2013
Let's get real. Social business isn't just about connecting employees and customers to "collaborate better" wherever they are, from whatever device.
Tags : jive, jive software, social intranet, ebook, mckinsey global institute, it management
     Jive
By: Jive     Published Date: Feb 13, 2014
The Leaders Quadrant for Social Software
Tags : jive, social, social media, social software, gartner's magic quadrant, customer service, social business
     Jive
By: Jive     Published Date: Feb 13, 2014
The Customer Service Balancing Act
Tags : jive, customer service, customer satisfaction, social media, social business
     Jive
By: Arbor     Published Date: Sep 20, 2013
Today’s hosting provider can increase revenue by capitalizing on the growing demand of business customers for hosted online operations—provided, of course, that it can safeguard these critical operations against DDoS-related outages. Using the simple, step-by-step approach described in this paper, providers can model the financial impact of a DDoS attack on their operations and calculate the ROI of an effective DDoS defense solution.
Tags : distributed denial of services, defense solutions, security, financial management, ddos attacks, ddos protection, ddos defense system, ddos protection solutions
     Arbor
By: Sponsored by HP and Intel® Xeon® processors     Published Date: Feb 19, 2013
Forrester Consulting provides an analysis of four HP 3PAR Storage customer implementations to quantify the efficiency and cost savings achieved over legacy storage platforms.
Tags : total economic impact, hp 3par, storage, hp intel, hp storage, it management, data management, data center
     Sponsored by HP and Intel® Xeon® processors
By: LeadMD     Published Date: Aug 06, 2019
The challenges for modern marketers in their effort to create a delightful customer experience vary from the sheer volume of digital channels to organizing and operationalizing the data they create. Add to that siloed team structures both within departments and cross-functionally and before long marketers begin to scoff at “challenge” and begin to think “impossible”.
Tags : 
     LeadMD
By: Dell Software     Published Date: Apr 17, 2013
The paper showcases how IT can proactively address problems before they result in service degradation. Foglight provides the visibility organizations need into the why of customer behavior. Line-of-business owners can identify sources of customer frustration and work with IT to eliminate issues.
Tags : beyond web analytics, dell, quest software, reduce customer frustration, visible organizations
     Dell Software
By: Dell Software     Published Date: Apr 17, 2013
Learn more about User Experience Monitoring and the need for advanced real-time predictive analytics to capture information and identify trends. Download this paper today and discover vital recommendations, including the need for better dialogue between IT and business and knowledge of end-user customer behavior.
Tags : user experience management, business impact, cornerstone, it transformation, end-user customer behavior, dell
     Dell Software
By: Verint     Published Date: Apr 24, 2013
Commonwealth Bank of Australia, with over 1,000 branches and 50,000 employees was using spreadsheets to staff its branch network. When they looked to desktop process analytics from Verint they achieved major improvements in productivity and customer experience. Watch this case study to learn more about how desktop process analytics can use big data to help your organization.
Tags : case study, big data, organization, desktop process analytics, process management, analytics, workforce management
     Verint
By: Verint     Published Date: Jul 12, 2013
Emerging Technologies in Retail Banking: The Long Journey to Customer Centricity.
Tags : verint, retail banking, customer centricity, branch banking, north american fis
     Verint
By: Verint     Published Date: Oct 07, 2013
Avoiding Fines While Improving Customer Experience
Tags : verint, customer experience, banking, early complaint detection, complaint management
     Verint
By: Prophix     Published Date: Apr 24, 2013
Seeking to leverage the power of emerging technologies, finance and IT leaders at LUSH Cosmetics used advanced Corporate Performance Management (CPM) software from Prophix to successfully predict customer purchasing patterns during a recent holiday season.
Tags : case study, forecasting, analytics, data, roi, cost reduction, efficiency
     Prophix
By: HireRight     Published Date: May 01, 2013
There are a number of reasons why shrewd staffing agencies run background checks on potential employees before inviting them in to their business and, in turn, into their customers’ businesses. Background screening may be required by law for certain placements and industries, or, the customer may require screening. In all instances, failure to properly screen employees can have serious business and financial consequences. This industry brief outlines the risks that can arise from bad hires and how careful background screening can help mitigate those risks.
Tags : staffing, hireright, human resources, hr department, clients, potential employees
     HireRight
By: HireRight     Published Date: May 01, 2013
Franchise owners have the benefit of brand recognition and a proven business model and plan. It is up to you, as a franchisee, to make your location successful and this success lies heavily on the staff you hire. Background screening may be required by law for certain franchise employees, depending upon the nature of the business. In all instances, failure to properly screen employees can have serious business and financial consequences. This industry brief outlines the risks that arise from bad hires and how careful background screening can help mitigate those risks.
Tags : hireright, human resources, hr department, investments, properly screen employees, franchise owners
     HireRight
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