customer potential

Results 126 - 129 of 129Sort Results By: Published Date | Title | Company Name
By: Upstream Works     Published Date: May 15, 2008
It’s not surprising that first contact resolution (FCR) is becoming a high priority among forward-looking contact center managers. Increasing the percentage of contacts resolved during the initial contact provides three great benefits; customer satisfaction goes up, operating costs go down, and contact-center generated revenue goes up. There are also potential downsides, like extended handle time as agents strive to keep the caller on-line until the issue can be resolved.
Tags : customer, customer satisfaction, customer service, call center, call center management, contact center management, upstreamworks, upstream works
     Upstream Works
By: Aveksa     Published Date: Dec 07, 2007
Every large enterprise has employees who need some level of access to its critical information resources, and many also provide a wide variety of types and levels of access to contractors, partners, vendors, and customers. Each of these points of access represents a source of potential business and compliance risk.
Tags : access control, access certification, compliant, certification, rules, compliance, governance, risk management
     Aveksa
By: Quocirca     Published Date: Oct 05, 2007
Knowledge of the location of customers, property, products or any other asset is invaluable intelligence for improving competitive advantage and operational efficiency.  However, despite the proliferation of data that businesses generate today, the potential value of this location dimension is often overlooked in the business intelligence process.
Tags : business intelligence, business analytics, historical data, data analysis, gis, geospacial, geographic information system, geocoding
     Quocirca
By: Ecora Software     Published Date: Aug 15, 2007
High-profile data losses are grabbing more and more headlines every week, threatening the reputation, customer base, and overall bottom line of organization whose systems have been exploited. In addition to this lurking threat, now organizations face potential fines for PCI non-compliance from VISA, beginning in September 2007. Ecora Software will provide you with the information you need to proactively address PCI compliance and, of equal importance, minimize your risk of a costly data breach.
Tags : pci, pci dss, pcidss, payment card, credit card, pci compliant, compliance, financial
     Ecora Software
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