decision makers

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By: Genesys     Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
Tags : artificial intelligence, customer experience, customer journey, self-servic e, personalization
     Genesys
By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : routing, customer experience, transitions, self-service
     Genesys
By: IBM Watson Health     Published Date: Nov 20, 2017
Strong patient engagement leads to improved population health, a better experience of care, and lower healthcare costs. Even so, few healthcare organizations have a well-defined patient engagement strategy, according to research by IBM Watson Health. Read this whitepaper and learn why healthcare organizations should create a comprehensive patient engagement strategy, what each component of such a strategy entails and how to take the steps required to build an effective patient engagement program. From patient portals, telemedicine, and mobile health, to data sharing, automation tools and cognitive computing, you’ll gain the ability to leverage valuable tools for increasing patients’ involvement in their own health outcomes.
Tags : patient outreach, patient relationship management, patient experience, population health management, cognitive computing, data, data sharing, healthcare costs, care, patient engagement, patient engagement strategy, patient portals, mobile health, telemedicine, automation tools, health outcomes
     IBM Watson Health
By: Epicor     Published Date: Jan 09, 2019
It’s important for American manufacturers to stay current if they wish to remain successful? Positioning yourself for growth means looking to the future and gaining efficiencies through new technologies? That’s why this question may be the most important one for your business— are you a future-ready manufacturer? Before you can adequately answer that question, you and the members of your organization need to know the answers to these three questions: X Where are we today? X Where do we want to be in three to five years? X How can we embrace innovation and automation? If decision-makers in your organization can’t answer these questions, you have bigger issues than you may realize? At the very least, tackling these tough questions now will put you ahead of competitors who are consumed with putting out today’s fires rather than focusing on growth opportunities? Manufacturers that aren’t prepared for the coming global megatrends and don’t invest in breakthrough technologies will be rende
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     Epicor
By: Oracle     Published Date: Mar 21, 2019
If you’re like other HR professionals, you wonder what more you could do to drive business growth. In our latest research, we asked 5,000 decision-makers their views of the role of innovation in driving business growth. You’ll learn: • Why HR feels limited by innovation teams being too separated from their organisation’s core business • The six processes for idea generation and project delivery • Which leadership behaviours HR finds valuable in supporting innovation culture Our research uncovers the key innovation challenges they face, key execution issues, and the barriers to true innovation. See what HR leaders think
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     Oracle
By: Avaya     Published Date: Mar 22, 2019
Cloud technology is quickly becoming the default at companies of all sizes. Nine out of ten companies have already moved at least some of their applications or computing infrastructure to the cloud or plan to do so in the next 12 months. IT spending reflects this trend, with the average investment in cloud rising nearly 36% from two years ago. What’s more, cloud adoption isg rowing across all delivery models, with examples of every kind of application and workload on every kind of platform, according to a recent IDG survey. The survey results represent the practices and opinions of 550 IT decision-makers whose organizations have either already adopted cloud technology or plan to do so within the next three years.
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     Avaya
By: Adobe     Published Date: Oct 10, 2019
2019 may be the year where a strong CIO-CMO relationship moves from aspiration to imperative. The notion that marketing and IT should aim to strategically align themselves is not ground-breaking. But the reality of the CIO-CMO relationship is more complex, the route toward its success harder to traverse. When large enterprises are faced with digital transformation and customer-facing initiatives; too often, IT and marketing fail to collaborate well enough to create a competitive advantage. Or even enough to keep up with competitors. This whitepaper takes a deep dive into the CIO-CMO relationship. It was created to help marketing and IT decision makers learn how, together, they can make a realistic and immediate impact on the customer journey.
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     Adobe
By: KPMG     Published Date: Oct 04, 2019
For many enterprises, cloud migration is attractive for two key reasons: greater agility and lower cost. However, the jury is still out when it comes to the financial benefits. In this webinar, KPMG’s Adrian Bradley, Head of Technology Architecture, and Emma Bisset, Senior Manager, CIO Advisory at KPMG UK, explore the reasons why. Listen to this webinar now to find out: • What leading IT decision makers told KPMG about their experience of cloud costs • Why organisations are failing to realise economic value from their cloud investments • What key levers your organisation can use to extract significant cost savings from existing deployments.
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     KPMG
By: SAP Inc.     Published Date: Jul 28, 2009
While historically consumer packaged goods (CPG) organizations have made significant investments in data collection and integration, much of the data stored in their IT infrastructures has not been analyzed or deployed to further the firms' business performance.  Those enterprises that learn to effectively harness the vast quantities of information generated by their IT systems - both within and outside the corporation - will enjoy a substantial competitive advantage.
Tags : sap, business intelligence, business processes, consumer packaged goods, integrating cross-enterprise processes, data management
     SAP Inc.
By: SAP Inc.     Published Date: Jul 28, 2009
Hospitals from across the world are facing increased pressure to improve operations from multiple directions. Legal requirements, an aging population in many developed countries, and an ever-increasing need to be service-oriented are forcing hospitals to do more with less. Those that learn to effectively harness the information generated by their IT systems will enjoy substantial productivity improvements.
Tags : sap, business intelligence, healthcare sector, healthcare industry, bi applications, bi tools, inter-departmental processes, enterprise applications
     SAP Inc.
By: SAP Inc.     Published Date: Jul 28, 2009
Although many organizations have made significant investments in data collection and integration (through data warehouses and the like), it is a rare enterprise that can analyze and redeploy its accumulated data to actually drive business performance.  In the years to come, as globalization and increased reliance on the Internet further complicate, accelerate and intensify marketplace conditions, actionable business intelligence promises to deliver a formidable competitive advantage to firms that leverage its power.
Tags : sap, business intelligence, business insight, business transparency, cross-enterprise data, inter-enterprise data, data integration, enterprise applications, data management
     SAP Inc.
By: M86 Security     Published Date: Dec 01, 2010
This paper is intended for IT decision makers, HR managers and executives responsible for adopting and enforcing email and Web Acceptable Use Policies (AUPs) within an organization.
Tags : m86 security, social media policy, web acceptable use policies, aups, email and web security
     M86 Security
By: Oracle     Published Date: Apr 03, 2012
SOA implementations tend to be complex, IT decision makers should carefully consider their choice of a SOA platform in terms of its ability to simplify the fundamental development, deployment, and management tasks involved. Read on.
Tags : oracle soa, 11g, oracle, design, eploy, applications, business applications, features
     Oracle
By: ForeScout     Published Date: Feb 18, 2014
Know your enemy! Establishing an effective defensive strategy is crucial with today's rapidly evolving cyberthreats. Understanding the cybercriminals' techniques used to perpetrate successful attacks is essential. The Cyberthreat Defense Report is based on a rigorous survey of IT security decision makers and practitioners across North America and Europe. It reveals the current and planned deployment of technological countermeasures. Read this new report from CyberEdge and stay one step ahead of your enemy.
Tags : forescout, cyberedge, cyberthreat, it security, security, it management
     ForeScout
By: CDW-Apple     Published Date: Dec 10, 2012
In a 2011 IDC study, IT decision-makers report that, on average, 34 percent of their employees access business applications from smartphones.
Tags : mobile, cdw, mobile integration, byod, it policy, business mobile integration, mobile it
     CDW-Apple
By: Adobe     Published Date: Mar 03, 2017
Today, staying competitive requires mobile maturity—a maturity that transforms businesses from simply creating products to delivering amazing digital experiences. And mobile is at the center. We’ve analyzed the latest trends from mobile decision makers in the 2017 Adobe Mobile Maturity Study and share the findings in our report, Touching the Infinite. Read the report to: o Get the latest pulse of mobile marketing and relevant benchmarks for your mobile marketing investment o See how the latest trends and best practices help you acquire and engage your mobile customers o Learn how to transform your strategies around the latest mobile trends and tactics Today, staying competitive requires mobile maturity—a maturity that transforms businesses from simply creating products to delivering amazing digital experiences. And mobile is at the center. We’ve analyzed the latest trends from mobile decision makers in the 2017 Adobe Mobile Maturity Study and share the findings in our report, Touching the Infinite. Read the report to: o Get the latest pulse of mobile marketing and relevant benchmarks for your mobile marketing investment o See how the latest trends and best practices help you acquire and engage your mobile customers o Learn how to transform your strategies around the latest mobile trends and tactics
Tags : mobile maturity, digital experience, mobile marketing investment, mobile strategy
     Adobe
By: Mimecast     Published Date: Jun 03, 2019
Knowing where to look and what to watch out for is half the battle. Download this report to understand the most pervasive types of email threats, how security professionals perceive them and what they’re doing to combat them. Most importantly, you’ll walk away with actionable steps to improve your organization’s email security and cyber resilience. Gain valuable insight from 1,025 global IT decision makers on email-based attacks, cyber resilience, business continuity, awareness training and threat intelligence.
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     Mimecast
By: Ayla Networks     Published Date: Aug 11, 2015
Innovative approaches for the Internet of Things on core building-block technologies in communications, IoT platforms and security. Gartner profiled five Cool Vendors that can help CIOs, IT leaders and decision makers to build IoT solutions.
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     Ayla Networks
By: Adobe     Published Date: Feb 13, 2018
Chart your course with the latest trends. Today, staying competitive requires mobile maturity—a maturity that transforms businesses from simply creating products to delivering amazing digital experiences. And mobile is at the center. We’ve analyzed the latest trends from mobile decision makers in the 2017 Adobe Mobile Maturity Study and share the findings in our report, Touching the Infinite. Read the report to: Get the latest pulse of mobile marketing and relevant benchmarks for your mobile marketing investment See how the latest trends and best practices help you acquire and engage your mobile customers Learn how to transform your strategies around the latest mobile trends and tactics Simply fill out the form to download the report.
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     Adobe
By: Forcepoint     Published Date: Jun 06, 2019
In today’s average large enterprise, more than 1,000 cloud applications may be in use—whether sanctioned or unsanctioned by IT. But traditional security technologies can’t adequately address the inevitable security and compliance challenges that follow. The Cloud Access Security Broker (CASB) is an emerging security technology that specifically addresses the data protection challenges and other associated threats that come with the cloud. Based on results from an in-depth survey of decisions makers and influencers with CASB deployment experience, this Osterman Research whitepaper: Analyzes the core drivers behind CASB adoptions Provides guidance in how to demonstrate need for CASB technology in a particular organization Identifies features and functionality to consider when evaluating CASB solutions
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     Forcepoint
By: Tenable     Published Date: Jan 25, 2019
"Unlike other business disciplines (CRM, ERP, HR), cybersecurity lacks clear business metrics that help frame decision-making in language the C-suite and board easily understand. To evaluate which metrics matter most, Tenable commissioned Ponemon Institute to study the effects of cyber risk on business operations. The study, which surveyed 2,410 IT and infosec decision-makers in the US, UK, Germany, Australia, Mexico and Japan. Download the report now to: -See why organizations are vulnerable to multiple cyber attacks. Compare your own practices for measuring the business costs of cyber risk against those of peers in six countries. -Explore the seven key reasons why organizations struggle to evaluate the business impact of cyber events. -Get five tips, based on the research, that you can use today to start improving your ability to mitigate cyber risks in your own organization."
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     Tenable
By: Veeam '18     Published Date: May 01, 2019
The digital revolution is transforming every industry. Yet it also brings new challenges: threats to the security and Availability of mission-critical data and services. Approximately 80% of IT decision-makers say their organization has an Availability gap, that is, a failure to meet recovery requirements—a common issue across all industries. 75% say they also have a data protection gap, meaning they are unable to protect their data frequently enough to ensure that business units’ expectations against data loss are being met.
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     Veeam '18
By: gyro     Published Date: Feb 01, 2019
Influencing the five-plus decision-makers responsible for a major business-to-business purchase decision can feel like an impossibility. B2B Marketing, in conjunction with leading full-service global B2B agency gyro, set out to find the truths about today’s group dynamics.
Tags : b2b decision making, gyro, advertising, b2b marketing
     gyro
By: DataCore     Published Date: Apr 23, 2019
In our developing digital economy, IT is a strategic asset. By effectively leveraging data, businesses become more operationally efficient, create more differentiated customer experiences, and develop new products and business models. However, unlocking those benefits requires a higher degree of execution by IT. Simply keeping pace with demand is no longer good enough; IT needs to help drive the business’s digital pursuits. The increased pressure on IT has amplified complexity, as well—66% of IT decision makers surveyed by ESG say IT is more complex than it was just two years ago.1 Demands being placed on IT are scaling relentlessly, and the tools IT teams use are in a constant state of evolution. Integrating and optimizing those new infrastructure technologies while managing existing investments is a perpetual burden. IT organizations, therefore, have two choices: either increase their personnel and budgets enough to survive the evolution with just traditional tools, or redirect those
Tags : software defined storage, hyperconverged, storage consolidation, storage management, data migration, storage migration
     DataCore
By: ttec     Published Date: Jul 24, 2019
Let’s face it: in today’s B2B landscape, the buyers call the shots. Buyers today are proactive, research their own options, and often include many decision makers rather than just one who can be wooed on a golf course or over dinner. So, where does that leave the salesperson? To succeed in this new landscape, sales professionals must understand how the buyer’s journey has changed and unlock the advantages that data analytics and statistical modeling can offer. Sales and marketing teams must also learn how to align their efforts to present a truly coordinated experience. Read this paper to learn how to take advantage of untapped opportunities for helping sales teams evolve in today’s buyer-empowered landscape.
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     ttec
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