desktop support

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By: Spectrum Enterprise     Published Date: Mar 01, 2019
The scalability of its EP-LAN lets MMC Corp seize new opportunities without adding infrastructure. For example, Scales and Trusler are looking at virtual desktops or virtual desktop image [VDI] files for some offices and even job sites. “We’ll probably have to scale some bandwidth internally for that,” Trusler notes, “but if we do the VDI internally or we do it with an external third party, it doesn’t really matter… because we can get them on that EP-LAN network and we can get the bandwidth that we need… quickly.” EP-LAN is scalable. In most cases, adding additional services at a specific customer location can easily be turned up by Spectrum Enterprise remotely. Choosing a fiber EP-LAN over MPLS not only met the challenge to connect MMC Corp locations: it created an IT platform that continues to scale to support rapid expansion and innovation.
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     Spectrum Enterprise
By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Tags : remote support, remote technology, customer support, productivity, remote technology
     LogMeIn
By: Dell     Published Date: May 04, 2015
Replacing an aging desktop fleet is an important investment in your business. Faster and more reliable systems that offer the latest technology provide your employees an opportunity to be more productive with less waiting while they work. New desktops also benefit your IT staff, with significantly lower power costs and support for out-of-band management to reduce costly desk side visits.
Tags : performance, repair, aging desktops, desktop replacement, employee productivity, networking, security, it management
     Dell
By: Dell     Published Date: May 07, 2015
Protect against hackers by upgrading to new desktops featuring Intel’s hardware-enhanced security and supporting software. Innovative hardware enhancements, built into Intel®-powered desktops since mid-2013, “harden” key information and commands normally executed in software, giving your business maximum protection. Read this paper to learn what your organization can do to overcome security challenges.
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     Dell
By: Dell and VMWare     Published Date: Jul 24, 2018
A new 14th generation Dell EMC PowerEdge R740xd server equipped with NVIDIA Tesla M10 GPUs and powered by Intel Xeon Scalable processors delivered high-density graphics acceleration in a virtual enterprise environment As more users move to modern, graphics-intensive Microsoft® Windows® 10 environments, companies using a virtual desktop infrastructure (VDI) need increasingly robust server resources to support them. Your company should strive to get the most from each server and maximize datacenter space while providing an excellent end-user experience.
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     Dell and VMWare
By: Kofax     Published Date: Sep 08, 2011
The Kofax enterprise capture platform offers unmatched scalability from centralized to highly distributed environments, from individual desktops to enterprise deployments and from basic archival scanning to powerful document classification and separation and data extraction. The company's market leading technology supports a wide variety of input devices and line of business applications, providing a strong enterprise-wide platform on which to standardize document driven processes.
Tags : kofax ktm, transformation modules, capture, vrs, scan to process, enterprise capture, customer-centric, automated document classification, metadata extraction, new account applications, mfps, loan and mortgage processing, sap, funds processing, credit card application processing, swift format, icr, ocr, omr, automatically index
     Kofax
By: Citrix     Published Date: Nov 09, 2012
Desktop virtualization helps organizations support business priorities that are crucial for growth. By freeing people to work in more places, this increases productivity and efficiency for workers. Learn how to maximize virtualization to drive growth
Tags : citrix, desktop virtualization, business growth, xendesktop, it infrastructure, cloud computing
     Citrix
By: Dell & Microsoft     Published Date: Jul 23, 2013
As small businesses grow, many reach a point when their computing systems falter. A company with only a handful of employees can usually get by with disconnected computers and software packages. But as you add desktops, laptops and other devices to support an increasing headcount, the system can become so cumbersome that productivity and customer service start to suffer.
Tags : benefits, server, small business, it management
     Dell & Microsoft
By: Group M_IBM Q2'19     Published Date: May 03, 2019
"Your workers demand an extraordinary level of flexibility and convenience in how they use their devices ... Meaning it’s up to you to support a vast assortment of endpoints, including laptops and desktops (both PCs and Macs), tablets and hybrid devices, smartphones, and even the Internet of Things (IoT). And not only do your users expect support for a wide variety of form factors, but they also require cross-platform support for all major platforms, including iOS and macOS, Android, and Windows. To complicate the situation further, they run different versions of those platforms—for example, they may run Windows XP SP3, Windows 10, or anything in between. Read onward and learn how the industry’s first cognitive UEM platform, MaaS360 with Watson, delivers a single, strategic management and security solution to drive your organization’s digital business transformation—no matter what endpoints your enterprise is putting to work."
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     Group M_IBM Q2'19
By: VMware Citrix     Published Date: Jan 23, 2018
This IDC MarketScape includes vendors that create and sell software in the client virtualization space, with a focus on centralized virtual desktops, distributed virtual desktops, and virtual user session (VUS) software. Vendors that only offer user state virtualization and/or software products that support virtual client computing deployments but not one of the aforementioned products will not be included in the IDC MarketScape graphic or profiles. This is because these types of solutions address a specific or niche need in the market but do not, by themselves, provide a complete software solution that an end customer can purchase on a standalone basis or in addition to a Microsoft Server version.
Tags : idc, marketscape, vendors, software, desktops, vus, virtual user session, vmware
     VMware Citrix
By: VMware Citrix     Published Date: Jan 23, 2018
VMware Horizon® 7 offers full-featured support for hosted applications and shared desktop sessions, expanding the capabilities of the leading virtual desktop infrastructure (VDI) platform. Tightly integrated with Microsoft Remote Desktop Services (RDS), Horizon can deliver hosted applications and desktop sessions, virtual desktops, and VMware ThinApp® virtualized applications, all supported on the devices end users want to use. This white paper provides guidance for adding support for hosted applications and desktop sessions to your VMware Horizon infrastructure. Whether the goal is to integrate an existing RDS environment for combined management with VMware Horizon virtual desktops or deploy hosted applications and desktop sessions for the first time, VMware Horizon provides the technology required and a simple path forward.
Tags : hosted, applications, horizon 7, virtual desktop, infrastructure, microsoft, remote, services
     VMware Citrix
By: VMware Dell     Published Date: Jul 02, 2008
In this case study, you'll discover the tangible benefits to IRMC when they used VMware Virtual Desktop Infrastructure to virtualize their call center operations and support multiple call centers from a central data center. Their IT staff achieved increased flexibility, faster provisioning, redeployed IT staff, reduced IT costs, and improved competitiveness. Finally, review a detailed financial analysis to back up IRMC's 73% annual ROI, and see how they saved.
Tags : call center, vmware, virtual, virtualization, virtual machine, callcenter, it savings, cost savings, flexibility
     VMware Dell
By: VMware     Published Date: May 10, 2017
What is a digital workspace and what does it take to create one? If we break it down, the workspace is a portal for end users into all of their apps and online services that they canseamlessly and securely access across devices and locations. But what makes the workspace of today different from the desktop or mobile device of the past? And how can you move forward with delivering a digital workspace? Download this solution brief to learn how VMware® Workspace™ ONE™is designed to deliver a digital workspace that integrates device management, application delivery, and identity management into a single platform on your terms, via your data center, in the cloud, or through a combination of the two. This workspace can be accessed by your end users across devices and locations and be centrally secured and supported to streamline management and improve the quality of services you deliver across the entire organization.
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     VMware
By: Cisco and NVIDIA Corporation     Published Date: Jan 09, 2019
We deliver the power you need to give your users an uncompromised experience and the flexibility to tailor a solution to your needs and budget. Delivering virtual desktops on Cisco HyperFlex systems makes your job easier while also enabling you to provide excellent support to your users now and into the future. It’s time to plan your transition to Windows 10. Cisco HyperFlex systems with NVIDIA GRID and VDI is your solution.
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     Cisco and NVIDIA Corporation
By: F5 Networks Inc     Published Date: Apr 18, 2012
VDI deployments offer tremendous advantages but can also impact server and network resources significantly.  A complete VDI solution should deliver a reliable, high-performing desktop user experience while taming complexity and supporting scalability within a secure, stable framework.
Tags : vdi, vmware view, citrix, xenapp, xen desktop, virtual desktop infrastructure, big-ip, application delivery controllers, adc, vdi performance, vdi scalability, vdi security, microsoft vdi
     F5 Networks Inc
By: EMC Corporation     Published Date: May 27, 2014
Virtual Desktop Infrastructure (VDI) holds the promise not only of consolidating desktop computing into the data center for improved manageability, efficiency, and security, but also for supporting new services such as bring-your-own device and desktop mobility.
Tags : emc, vdi, flash strategy, storage solutions, data center, it management
     EMC Corporation
By: Entrust Datacard     Published Date: May 15, 2014
To bolster consumer trust in the foundation of ecommerce before it was irreparably damaged, several CAs and browser vendors came together to establish a higher security approach based on common standards: Extended Validation SSL certificates. EV SSL is universally supported by all desktop browsers and provides an EV trust indication. All mobile browsers support EV SSL and some provide an EV indication. Extended Validation SSL certificates have the highest impact on consumers, reassuring them that the site they are visiting is legitimate through visual cues in un-modifiable parts of the browser interface “chrome.” For example, the latest versions of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Opera and Apple Safari display the corporate name with a green background for sites protected by an Extended Validation SSL certificate.
Tags : entrust, ssl, ecommerce, extended validation, chrome, mobile browsers, networking, it management
     Entrust Datacard
By: Citrix Systems     Published Date: Apr 15, 2016
Forrester interviewed a Citrix customer currently using Citrix XenApp to determine the cost savings and business benefits of XenApp. In the process, they discovered that the company reduced desktop support costs by $1.7 million, by delivering key business applications via XenApp. Read this white paper to examine the use cases and the cost savings and benefits achieved.
Tags : best practices, budget, business optimization, business management
     Citrix Systems
By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection, remote pc access software, remote assistance, mobile remote control, iphone remote control, andriod remote control, windows remote assistance, remote computer support, remote support software, external customer support
     LogMeIn Rescue
By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
Tags : logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support, email support, remote pc access software, remote desktop connection, remote computer support, customer support channels
     LogMeIn Rescue
By: VMware, Inc     Published Date: Dec 05, 2013
Organizations worldwide are using virtual desktop infrastructure (VDI) to run virtual desktops in the datacenter and deliver these to employees as a managed service. End users gain a familiar, personalized environment they can access anywhere from any device, while administrators gain control and security. With VMware® Horizon View™ (formerly VMware View), IT professionals can implement a VDI infrastructure to help drive down operational costs, enhance security, and support a mobile workforce.
Tags : vmware, vmware horizon view, virtual desktop infrastructure, virtual desktops, vdi, datacenter, networking, it management, enterprise applications, storage, data management, data center
     VMware, Inc
By: VMware, Inc     Published Date: Dec 05, 2013
The workforce is going mobile. According to Forrester, more than half of employees carry at least three devices for work. And many are bringing their own smartphones, tablets, and other devices to work, a phenomenon that’s grown so popular it now has its own acronym—Bring Your Own Device (BYOD). So it comes as no surprise that, according a survey by SpiceWorks, 60% of small and medium businesses are considering using a virtual desktop infrastructure (VDI) as part of their BYOD strategy. Many of these organizations are relying on VMware® Horizon View™ (formerly VMware View), because it enables organizations to implement a VDI infrastructure that reduces operational costs, enhances security and supports a mobile workforce.
Tags : vmware, vmware horizon view, virtual desktop infrastructure, mobile, byod, spiceworks, virtual desktop infrastructure, bring your own device, vdi, networking, security, it management, enterprise applications, storage, data management, data center
     VMware, Inc
By: Dassault Systemes SolidWorks Corp.     Published Date: Mar 27, 2018
Kinder Design Inc., a design and engineering services consulting firm, developed the Lift Top — an adjustable desktop table which enables users to comfortably work in either a sitting or standing position. With SOLIDWORKS Premium software, the firm automated the design process, cut development time and reduced the number of prototypes. This case study shares how Kinder Design implemented SOLIDWORKS Premium design and analysis software to support services and drive innovative product development.
Tags : kinder, design, solidworks, development, streamline, production
     Dassault Systemes SolidWorks Corp.
By: Citrix     Published Date: Jan 20, 2009
With server virtualization now well established in the world's datacenters, IT leaders are turning their attention to virtualizing and centralizing desktop PCs to address some of their toughest computing challenges: . Managing complex end-user hardware and software infrastructure . Securing networks and information assets . Supporting a global workforce in an environment of constant change
Tags : citrix, virtualization, desktop virtualization, blade pc, on demand, hdx, xendesktop, sla, service level agreement, scalable, streamline, tco, view composer, virtual machine, total cost of ownership, hyper-v, microsoft, datacenter, server virtualization, servers
     Citrix
By: Dell Software     Published Date: Jul 25, 2012
Customization is the toughest part of maintaining an environment that keeps users productive. You have to make every desktop, whether physical or virtual, exactly right for each user without crushing IT administration resources that are already stretched to the limit.Quest Workspacetm Desktop Authority ®-part of Quest's User Workspace Management solution-gives you a single console to configure, manage, secure and support each user's unique workspace-including the most targeted mix possible of resources, security requirements, applications, peripherals and even Outlook settings-wherever that user logs in. Desktop Authority complements traditional desktop management-focused on software deployment and asset tracking-with true user environment management for companies of all sizes and all infrastructures.
Tags : desktop management, environment management, desktop authority, microsoft, web-based management, expertassist, user environment configuration, device security, real-time targetin engine, service packs, it infrastructure, patching, auditing, it management, data center
     Dell Software
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