device support

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By: Hewlett Packard Enterprise     Published Date: May 11, 2018
The widespread use of mobile devices — smartphones and tablets — provides anytime, anywhere computing and communications resources for individuals worldwide. Both smartphones and tablets have made the transition from a personal resource, acquired and supported by consumers, to a professional resource, provided and supported by employers. For midsize firms around the world, those with 100–999 employees, mobile resources play a key role in improving workplace productivity as well as allowing greater flexibility in how and where work is done. New collaboration resources also allow staff in different locations to work together as efficiently and effectively as staff in the same office. The challenge for IT management is how best to coordinate the different collaborative and mobile resources and provide secure management of mobile devices and collaboration tools while enhancing workforce agility and productivity.
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     Hewlett Packard Enterprise
By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
Tags : remote support, customer care, customer experience, customer service, remote devices, cost, productivity
     LogMeIn
By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Tags : remote support, remote technology, customer support, productivity, remote technology
     LogMeIn
By: Dell EMC & Intel     Published Date: Mar 16, 2018
A fundamental people-process-technology transformation enables businesses to remain competitive in today’s innovation economy. Initiatives such as advanced security, fraud detection services, connected consumer Internet of Things (IoT) devices, augmented or virtual reality experience, machine and deep learning, and cognitively enabled applications drive superior business outcomes such as predictive marketing and maintenance. Superior business outcomes require businesses to consider IT a core competency. For IT, an agile, elastic, and scalable IT infrastructure forms the crucial underpinning for a superior service delivery model. The more up to date the infrastructure, the more capable it is of supporting the scale and complexity of a changing application landscape. Current-generation applications must be supplemented and eventually supplanted with next-generation (also known as cloud-native) applications — each with very different infrastructure requirements. Keeping infrastructure up
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     Dell EMC & Intel
By: Dell     Published Date: Aug 17, 2016
Windows 10 is the OS of the future and fundamentally changes how PCs and other devices will be used and supported in organizations. However, with different support periods set by Microsoft for Windows 7, each IT and procurement organization need to evaluate what hardware and software combination will best support their workforce if they are not ready to move to Windows 10 right away. Even purchasing new PCs to take advantage of performance improvements and new form factors while downgrading the OS may not be an optimal strategy going forward.
Tags : dell, windows 7, procurement, enterprise applications
     Dell
By: Dell     Published Date: Nov 20, 2014
A rugged device is just one piece of a mobile solution for highly demanding environmental work environments. Support, security, and manageability will keep employees in the field, on the road, and in the harshest conditions. Download this whitepaper to learn more about how to find the right combination of rugged mobile notebooks and services to meet the demands of your end users.
Tags : durable devices, instantgo2, it protection, encryption
     Dell
By: Dell     Published Date: Jan 26, 2015
Infrastructure and operations leaders must create a strategy and budget to outfit workers with devices, software, and services to improve their productivity. Additionally, I&O leaders play a critical role in both the strategy and budgetary support of customer-facing interaction technologies. This report helps you benchmark your organization against your peers as you work with business partners to develop and implement technology strategies that drive business results for your company. Read this Forrester Research report, offered compliments of Dell, for more information on strategies to devise the right technology fits for your organizational needs.
Tags : dell, windows, workforce, customer facing technology, infrastructure, operations, software, productivity
     Dell
By: HPE     Published Date: Mar 23, 2015
If you’ve noticed more employees accessing the corporate network using their personally owned mobile devices, you’re not alone. Many employees are boosting their productivity by using their smartphones and tablets at work. Gone are the days of corporate IT departments dictating the types of mobile devices that could access the network. Bring your own device (BYOD) policies, while increasing employee satisfaction and productivity, are straining corporate networks. This white paper describes the limitations of legacy networks, especially for supporting BYOD. Understanding these limitations can pave the way for a successful BYOD management policy for campus and branch networks.
Tags : corporate network, personal devices, smartphone, tablet, legacy networks, byod
     HPE
By: HPE     Published Date: Mar 23, 2015
With new technologies, new opportunities often emerge, especially in business. The advent of innovations, such as social media and mobile devices, is changing the ways businesses interact with customers and the ways in which customers desire to be engaged. Opportunities arising from the benefits of salesforce automation, business intelligence (BI), and customer relationship management (CRM) applications are providing new levels of insight, helping businesses acquire customers more efficiently and retain those customers longer. As a direct result, organizations that invest in better understanding potential customers are likely to see higher returns than those organizations that possess a more limited understanding of their customer base. Seeking the competitive advantage resulting from improved customer focus, IT organizations have increased investment in business intelligence and analytics and the underlying infrastructure to support those applications.
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     HPE
By: Dell     Published Date: Aug 17, 2017
Today, technology is all about enabling business. Organizations of many types and sizes are developing, upgrading or replacing mobile applications to reflect changes in the workplace. Across industries, employees are working more while mobile, using multiple devices. When they return to the office, they are capitalizing on more flexible work environments and approaches to work. Many organizations are facilitating this anytime, anywhere work with mobility initiatives that provide mobile devices or allow employees to use their own. They are also modifying workspace designs, creating mobile workstations and mobile “hot spots” to enable workers to easily connect to enterprise systems when they return to the office. Enabling employees to work better can help organizations boost productivity and improve customer service. The real challenge is to continue supporting new ways of working, now and in the future, without compromising security.
Tags : security, workforce productivity, flexible work environments, secure employee systems, advanced
     Dell
By: Avaya     Published Date: Feb 06, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
Tags : solving the engagement challenge, byod, byoa
     Avaya
By: Avaya     Published Date: Jan 23, 2015
This paper provides information about solving the engagement challenge. When workers have flexibility in terms of tools, apps and devices, they can stay nimble, innovative and creative. In turn, they keep your company nimble, innovative and creative. To make it work you need to give workers the Unified Communications tools, apps and devices that allows them to better serve both internal and external customers. But that’s not as simple as it sounds. Organizations face enormous challenges in deciding whether and how to support consumer devices.
Tags : solving the engagement challenge, byod, byoa
     Avaya
By: IBM APAC     Published Date: Aug 22, 2017
Sometimes the best clues to a security breach aren’t found in the contents of the files that are traversing your network. Instead, they’re found in the details of the network metadata. An unusually large data transfer associated with simple web-browsing traffic can indicate the injection of malware. Also, an examination of any changes in an attached file’s entropy can reveal encryption or compression activities that can indicate the addition of embedded malware.
Tags : ibm, endpoint management, mobile device management, enterprise mobility, os support, it organizations
     IBM APAC
By: IBM APAC     Published Date: Aug 22, 2017
While it might be desirable to standardize end users on one or two types of devices that all run the same operating system, most organizations don’t have that luxury. Today’s users demand an extraordinary level of flexibility and convenience—which means most organizations support a vast assortment of endpoints, including laptops and desktops (both PCs and Macs), tablets and hybrid devices, smartphones, and even wearables and IoT devices.
Tags : actionable insights, contextual analytics, applications, content, data, identity, threats, connectivity, smartphones, tablets
     IBM APAC
By: CA Technologies     Published Date: Jan 14, 2015
Whether you were at the forefront of the mobility era or are just now catching up—or, most likely, somewhere in between—you’ve already experienced first-hand the business impact of ubiquitous smartphones and tablets. From employees to customers, mobile devices spawned an explosion in new applications, data, support needs, security concerns, and other issues. They’ve reset expectations for organizational speed and flexibility. They’ve dramatically increased the surface area for potential security attacks. All this, and the mobile era is still just in its infancy.
Tags : mobile busienss, smartphones, tablets, applications, data, support needs, security attacks, organizational speed
     CA Technologies
By: Oracle Commerce Cloud     Published Date: Feb 05, 2016
This best practice is enabled by analytical insights, social collaboration, and real-time access to information on any device, so you can better manage sales performance, motivate sales people and mentor best practices, while ensuring that incentive compensation plans supports your strategy.
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     Oracle Commerce Cloud
By: Staples Business Advantage     Published Date: Jan 22, 2018
Personal devices on corporate networks. Social media in the office. Millennials in the workforce. Technology is changing fast in the workplace and corporate IT managers are working to support a wider variety of user segments without putting the organization at risk. Watch this on-demand webinar to hear two IT experts diagnose the impact of the latest technology trends in the workplace and provide useful advice on how to support new user segments securely.
Tags : it security, mobility, it user segments, technology trends, enterprise technology
     Staples Business Advantage
By: CA Technologies     Published Date: Jul 20, 2017
Mainframes continue to provide high business value by combining efficient transaction processing with high-volume access to critical enterprise data. Business organizations are linking mobile devices to mainframe processing and data to support digital applications and drive business transformation. In this rapidly growing scenario, the importance of providing excellent end-user experience becomes critical for business success.This analyst announcement note covers how CA Technologies is addressing the need for providing high availability and a fast response time by optimizing mainframe performance with new machine learning and analytics capabilities.
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     CA Technologies
By: Dell     Published Date: Sep 14, 2017
Total cost of ownership of rugged vs. non-rugged computing devices. Whether training, on patrol or in the field, our police officers, firefighters and other first responders and our military men and women operate in some of the harshest of environments where computing is critical for communication and situational analysis. This is why choosing the right device to support these situations is often paramount to their success.
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     Dell
By: Intralinks     Published Date: Apr 13, 2015
The increased mobility of the workforce is changing the way we work. Business users want the flexibility to share and collaborate on content that drives their business while IT needs to ensure the security of that data, no matter where it goes. An effective enterprise collaboration solution must consider people, processes and technologies to be effective, but where to begin? This comprehensive Buyer’s Guide offers guidance on how to develop your organization’s requirements with regard to: • Risk management – avoiding data breaches and loss of information that can result in non-compliance • Business productivity - allowing for secure collaboration while enabling teams to work anywhere on any device • IT efficiency - supporting the full breadth of external business content requirements while integrating with existing applications and protocols
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     Intralinks
By: Ping Identity     Published Date: Feb 12, 2016
Many enterprises today are actively pursuing mobile device initiatives—largely driven by the desire to support BYOD, which holds high potential for productivity gains as well as improved employee satisfaction.
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     Ping Identity
By: Avaya     Published Date: Dec 18, 2013
It is a business maxim that the more a company knows about its customers and what they want, the better its chances of providing them a positive, fulfilling experience. With today’s ubiquitous, convenient communications methods, particularly the use of mobile devices and networks, opportunities for rich customer interactions are flourishing. Whether their interest is pricing, store locations or product support, people increasingly expect information to be available wherever, whenever and however they want it.
Tags : avaya, cem, customer experience management, contact center, mobile, mobile devices, customer interactions, it management, data center
     Avaya
By: Citrix Systems     Published Date: Sep 17, 2015
Embracing mobile devices, thin clients, new app delivery systems, and BYOD all represent a huge challenge to IT. The incredible amount of flexibility, productivity, and employee satisfaction that can be gleaned from the support of such initiatives is massive. However, this shift comes at a high price in terms of increased infrastructure cost and the increased complexity of managing it all.
Tags : mobile, thin clients, app delivery, byod, employee productivity, it management, platforms
     Citrix Systems
By: Dell & Microsoft     Published Date: Jul 23, 2013
As small businesses grow, many reach a point when their computing systems falter. A company with only a handful of employees can usually get by with disconnected computers and software packages. But as you add desktops, laptops and other devices to support an increasing headcount, the system can become so cumbersome that productivity and customer service start to suffer.
Tags : benefits, server, small business, it management
     Dell & Microsoft
By: ServiceNow     Published Date: Mar 24, 2015
IT departments have a huge opportunity to make their enterprises more agile, cost efficient & competitive by embracing the opportunities available through mobile devices & constant connectivity. Supporting a more mobile workforce & customer base is a necessity.
Tags : it departments, mobility, agile enterprises, cost efficient and competitive, connectivity, it production, it management, enterprise applications
     ServiceNow
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