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By: Oracle     Published Date: Nov 13, 2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud. This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
Tags : zenithoptimedia, oracle, customer service, the cloud, business benefits, it benefits, rightnow product focus, competitive market
     Oracle
By: Cisco     Published Date: Sep 16, 2015
This edition of Unleashing IT showcases a variety of companies that are taking advantage of Intel® Xeon® processor-based Cisco UCS integrated infrastructure solutions.
Tags : ucs, unified computing system, infrastructure, enterprise, it barriers
     Cisco
By: Cisco     Published Date: Sep 16, 2015
Big data presents tremendous opportunities for every company in every industry. It’s purely a matter of finding the right use cases, the right strategies, and the right partners that can turn those opportunities into real business value. This edition of Unleashing IT highlights the strategies, solutions, and providers that can help you unlock your competitive edge.
Tags : unified computing system, virtualization, networking, storage
     Cisco
By: Cisco     Published Date: Sep 16, 2015
Solutions like Cisco's Common Platform Architecture based on UCS with Intel Xeon processors provide a predictable, flexible, and open infrastructure on which companies can build a broad portfolio of BDA solutions while minimizing capital and operating costs.
Tags : unified computing system, virtualization, networking, storage
     Cisco
By: Cisco     Published Date: Nov 17, 2015
Technological integration doesn’t happen overnight, of course. It takes years of behind-the-scenes teamwork and engineering—backed by decades of expertise, research, and development—to have a broad and lasting impact. This special edition of Unleashing IT highlights the fruits of those labors, showcasing the unparalleled alignment of Microsoft, Cisco, and Intel technologies. In the following pages, you’ll read about the advancement and unique value of integrated solutions, spanning cloud environments, data centers, and management tools. You’ll also hear from organizations that are taking advantage of these converged technologies, including King County, Provincia Net, and Swinburne University. With Microsoft, Cisco, and Intel, you have a triad of innovators and leaders that recognize the value of integration, virtualization, and unified management. A triad that continues to work behind-the-scenes to reduce the complexity and increase the capability of enterprise solutions.
Tags : cisco, technological integration, unleashing it, integrated solutions, cloud environments, data centers, management tools, it management
     Cisco
By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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     Cisco
By: Cisco     Published Date: Dec 21, 2016
Pulsant is a United Kingdom-based IT infrastructure services provider focused on the small and medium-sized enterprise market. It offers public, private, and hybrid cloud services and a variety of managed, collocation, and professional services. Pulsant was one of the first cloud service providers to embrace software-defined networking (SDN) as a way to simplify its IT infrastructure, unify control of physical and virtual environments, and reduce capital expenses (capex) and operating expenses (opex). After evaluating a number of vendors, Pulsant chose Cisco's Application Centric Infrastructure (ACI) as the best SDN solution for delivering its hybrid cloud services.
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     Cisco
By: Cisco     Published Date: Dec 21, 2016
This document is written for IT decision makers, architects, engineers, and application owners who make architectural decisions for hybrid deployments. The architecture described in this document is for large and medium-sized businesses that are considering hybrid cloud solutions. This document is also useful for service providers that deliver hybrid cloud services to businesses.
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     Cisco
By: HP Enterprise System     Published Date: Apr 03, 2014
SAP HANA is a powerful, in-memory computing platform that streamlines business suite applications, analytics, planning, predictive analysis, and sentiment analysis on a single platform, so businesses can operate in real time. The design approach for enterprise-level solutions involving SAP HANA, and the best practices surrounding them, isn’t intrinsically different from the approach to any other enterprise-level solution for technology implementations. This paper is written to address those elements of good solution design and apply them to the SAP landscape, with particular focus on the SAP HANA element.
Tags : sap hana, as a service solution, solutions, cost effective, operational management, accelerate value, enterprise applications, data management
     HP Enterprise System
By: Epicor     Published Date: Sep 25, 2014
Over the last few years, Software as a Service (SaaS) has become a compelling and credible delivery model for business applications. SaaS, also referred to as “On-Demand” or “Cloud Computing”, eliminates many of the barriers that keep companies from implementing or upgrading their software, and can help you reduce costs. More importantly, it enables you to focus on your core business operations instead of managing IT. So Cloud-based ERP may be right for your business, but where do you start? This white paper contains 10 questions to ask when considering a Cloud-based ERP solution.
Tags : software as a service, cloud computing, managing it, cloud-based erp solution, business operations, it management, data management
     Epicor
By: Epicor     Published Date: Mar 19, 2015
Over the last few years, Software as a Service (SaaS) has become a compelling and credible delivery model for business applications. SaaS, also referred to as “On-Demand” or “Cloud Computing”, eliminates many of the barriers that keep companies from implementing or upgrading their software, and can help you reduce costs. More importantly, it enables you to focus on your core business operations instead of managing IT. So Cloud-based ERP may be right for your business, but where do you start? This white paper contains 10 questions to ask when considering a Cloud-based ERP solution.
Tags : cloud-based erp solutions, it management, business applications, business operations, enterprise applications
     Epicor
By: ADP     Published Date: Mar 02, 2018
68% of US employees are disengaged1 and 50% of employees will leave companies due to bad managers. You can’t afford mediocre leadership. If your business could deliver a 10% improvement in leadership behaviors from a total of 16 minutes of development work,3 imagine the potential for increased productivity, performance and retention you could achieve. CompassSM powered by ADP® is a next-generation diagnostic and learning solution that helps you to boost your people’s leadership and collaboration skills in order to grow your teams from good to excellent. It’s scientifically proven to increase your team’s skills over time. Give your organization a competitive edge as you develop your people into better leaders and collaborators.
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     ADP
By: Epicor Software     Published Date: Mar 18, 2015
Over the last few years, Software as a Service (SaaS) has become a compelling and credible delivery model for business applications. SaaS, also referred to as “On-Demand” or “Cloud Computing”, eliminates many of the barriers that keep companies from implementing or upgrading their software. More importantly, it enables you to focus on your core business operations instead of managing IT. So Cloud-based ERP may be right for your business, but where do you start? This white paper contains 10 questions to ask when considering a Cloud-based ERP solution.
Tags : cloud-based erp solutions, it management, business applications, business operations, enterprise applications
     Epicor Software
By: Appcito     Published Date: Apr 09, 2015
Social media marketing ?rm ViralMint rolled out a new feature that proved so popular that the increased customer tra?c swamped the capabilities of the existing load balancer solution and greatly increased application response times. Lacking visibility into the volume or nature of its tra?c, ViralMint had no clues for how to address its issues. A fortuitous conversation led to discovery of the Appcito Cloud Application Front End (CAFE) service, which allowed ViralMint to gain control of its cloud application tra?c, retain its customers’ trust and build on its unexpected success.
Tags : customer traffic, load balancer solution, application response times, visibility, cloud application service, cloud application delivery, aws, amazon web services
     Appcito
By: Recurly     Published Date: Mar 07, 2016
The subscription model fuels success for a wide variety of businesses, providing predictable revenue, encouraging customer loyalty, and powering growth. The key to managing a successful subscription business is a trusted, flexible and secure subscription billing solution that provides both technical and operational expertise—and that doesn’t require massive integration effort and expense.
Tags : recurly, subscription revenue, subscription business, billing solutions, networking, it management, data management
     Recurly
By: BlackBerry Cylance     Published Date: Sep 18, 2019
“More than 70 percent of cyber attacks target small businesses," according to National Cyber Security Alliance estimates. That’s not surprising when you consider how many small and medium-sized businesses (SMBs) still rely on legacy AV tools despite their repeated failures to stop modern malware, ransomware, and zero-day attacks. Legacy AV is a lose-lose-lose proposition for SMBs. Attacks get through and cause damage. IT staff struggle to keep up with endless signature file updates from their AV vendors. End-users complain about sluggish system performance during scans and signature file updates. Fortunately, next-generation solutions are now available that protect endpoints with artificial intelligence (AI) rather than signatures. Ready to learn more? Then read the new eSecurity Planet executive brief sponsored by BlackBerry Cylance.
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     BlackBerry Cylance
By: IBM     Published Date: Oct 06, 2014
IBM’s Social Media Analytics solution helps your company take advantage of everything social media has to offer in terms of getting closer to your customers, combining social media analysis and reporting with IBM SPSS predictive analytics technology.
Tags : social media, advanced analytics, customer insight, social media analytics
     IBM
By: IBM     Published Date: Oct 06, 2014
Using social media in enterprise settings is hardly a new concept. However, many organizations have struggled to fully take advantage of the potential offered by collaboration solutions before now.
Tags : social business, market trends, social media, collaboration solutions
     IBM
By: IBM     Published Date: Mar 18, 2015
While we predict a burgeoning market for payment services hubs, we see a growing market for payment frameworks. Celent has often said that, in most instances, moving to a single hub is perhaps the aspirational goal, but is unlikely to be the short-term answer. Celent believes that, for many banks, a combination of a hub and a framework may be the right solution.
Tags : financial institution support, bank payment technology, ibm, burgeoning market, payment services hubs
     IBM
By: IBM     Published Date: Apr 06, 2015
Big data analytics offer organizations an unprecedented opportunity to derive new business insights and drive smarter decisions. The outcome of any big data analytics project, however, is only as good as the quality of the data being used. Although organizations may have their structured data under fairly good control, this is often not the case with the unstructured content that accounts for the vast majority of enterprise information. Good information governance is essential to the success of big data analytics projects. Good information governance also pays big dividends by reducing the costs and risks associated with the management of unstructured information. This paper explores the link between good information governance and the outcomes of big data analytics projects and takes a look at IBM's StoredIQ solution.
Tags : big data, analytics, unstructured content, enterprise information, ibm, security, it management, storage
     IBM
By: IBM     Published Date: Jul 15, 2015
The Forrester Wave.
Tags : big data, analytics solutions, evaluate, analytical data, strategy
     IBM
By: Vidyo     Published Date: Jun 10, 2013
Discover how two medium-sized companies leverage cutting-edge solutions from Vidyo to improve productivity, reduce project completion time, and improve quality of life for their employees.
Tags : vidyo, video collaboration, web conferencing, video conferencing, mobile workers, mobile office, video feed, video integration
     Vidyo
By: Cisco     Published Date: Nov 17, 2015
Software Defined Networking For Dummies, Cisco Special Edition, shows you what SDN is, how it works, and how you can choose the right SDN solution. This book also helps you understand the terminology, jargon, and acronyms that are such a part of defining SDN. Along the way, you’ll see some examples of the current state of the art in SDN technology and see how SDN can help your organization.
Tags : cisco, sdn. software defined networking, cisco special edition, sdn solutions, networking, it management
     Cisco
By: IBM     Published Date: Oct 16, 2014
As part of the IBM® SMART Program, Andrews Distributing worked with Southern Methodist University to develop a predictive analytics solution that mines data on 1,000 SKUs sold at 10,000 retailers, and reveals new insights about beer category sales in different retail environments.
Tags : distribution model, analytics services, predictive analytics, sales growth
     IBM
By: Trend Micro     Published Date: Oct 12, 2012
The consumerization and mobilization of enterprise IT is a real, irreversible, and unstoppable movement that needs immediate attention and innovative solutions.
Tags : information technology, security, trend micro
     Trend Micro
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