engagement

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By: WorkBook from Deltek     Published Date: Jul 20, 2018
Competitive threats and mushrooming client demands erode the bottom line for many agencies. This eBook provides actionable steps to help you keep your best employees and deliver profit growth, by: • Ensuring you get paid enough for every engagement • Empowering your staff to reign in over-servicing • Making your strategic value clear to clients
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     WorkBook from Deltek
By: IBM     Published Date: Jul 09, 2018
If your organisation carries out business in the European Union, then you may be aware that your life is about to become a lot more complicated starting in May 2018. That’s when the new EU General Data Protection Regulation (GDPR) will take effect. IBM is positioned to help you develop strategies to address the challenges of the GDPR. Our Pathways for GDPR readiness are phased programme engagement points and cognitive capabilities which can accelerate your journey. This new, stronger regulation will aim to harmonise data protection across all 28 EU Member States. In some cases, it will merely strengthen or enhance specific rights which are already in place under many local data privacy laws, whilst other rights and obligations will be introduced for the first time.
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     IBM
By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : routing, customer experience, transitions, self-service
     Genesys
By: Genesys     Published Date: Jun 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process
Tags : leadership, customer engagement, decision making
     Genesys
By: OC Tanner     Published Date: Jun 12, 2018
Employee recognition is more than an HR program—it has a profound impact on an organization’s workplaceculture and bottom line. Employee recognition has a strong influence on an organization’s workplace culture. Research on 10,000 employees in 12 countries shows that organizations who have a great culture are: • 54% more likely to have employees that are Promoters on the standard NPS scale • 53% more likely to have highly engaged employees • 29% more likely to have employees innovating and performing great work • 27% more likely to have increased in revenuelast year • 25% more likely to have growth in team size in the last year1 By creating a great workplace culture employees want to engage with, you’ll see an improvement in business results. Employee recognition touches every aspect of your company culture and your employee experience—from recruiting, to engagement, productivity, innovation, and retention.
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     OC Tanner
By: NAVEX Global     Published Date: Jul 31, 2018
The U.S. Foreign Corrupt Practices Act (FCPA), the U.K. Bribery Act (UKBA), Sapin II and many other Anti-Bribery and Corruption (ABC) laws and regulations around the world make it clear that bribery and corruption is prohibited, illegal and the source of fines, penalties, reputational damage, and in some cases criminal liability. This is particularly true when the bribes are offered to foreign government officials, especially by third parties. Use this document to identify when bribery and corruption activities are most likely to be occurring within your business. Next to each bribery and corruption ‘red flag’ we have provided some suggested responses and best practices an organisation can use to address these issues and minimize the risks for your business. You’ll learn: What procedures should I have in place for third party engagements? Are there particular red flags that indicate increased corruption risk? How should I respond to high-risk third-party red flags?
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     NAVEX Global
By: NAVEX Global     Published Date: Jul 31, 2018
Learn everything you need to know about creating an engaging training programme—from defining your strategy to measuring effectiveness—in our comprehensive guide. What you'll learn: How to prevent misconduct through training How to create an engaging training programme - from defining strategy to measuring effectiveness How to develop the foundation of an ethical culture Tips, advice and examples to help organisations develop cost-effective, high-value and successful ethics and compliance training programmes How to mitigate risk and promote adherence to compliance objectives How to improve employee engagement and trust and strengthen alignment around a set of core values
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     NAVEX Global
By: NAVEX Global     Published Date: Jul 31, 2018
Dans ce guide, vous trouverez les informations et outils dont vous avez besoin afin de développer une formation sur la conformité engageante, et ce sur plusieurs années afin d’adresser vous risques les plus pressants et d’améliorer l’efficacité de votre formation. Vous apprendrez: Comment prévenir les mauvaises conduits grâce a la formation Comment créer un programme effectif et engageant- de la définition a la mesure de l’efficacité Comment développer les fondations d’une culture d’étique Conseils, exemples afin d’aider les organisations a développer des programmes a succès et a haute valeur ajoutée Comment gérer les risques et promouvoir l’adhésion aux objectives de conformité Comment améliorer l’engagement et l’adhésion des employés aux valeurs cles
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     NAVEX Global
By: NAVEX Global     Published Date: Jul 31, 2018
In unserer umfassenden Orientierungshilfe erfahren Sie alles, was Sie über die Erstellung eines ansprechenden Schulungsprogramms wissen müssen – von der Definition Ihrer Strategie bis hin zur Überprüfung der Lernergebnisse. Was Sie lernen werden: Wie man Fehlverhalten durch Schulungen verhindern kann. Wie man ein ansprechendes Schulungsprogramm erstellt - von der Strategiedefinition bis zur Beurteilung der Effektivität. Wie kann man die Grundlage fuer eine ethische Kultur entwickeln? Tipps, Ratschläge und Beispiele, die Unternehmen dabei unterstützen, kosteneffiziente, hochwertige und erfolgreiche Ethik- und Compliance-Schulungsprogramme zu entwickeln. Wie können Sie Risiken minimieren und die Einhaltung von Compliance-Zielen fördern? Wie kann man das Engagement und das Vertrauen der Mitarbeiter verbessern und die Ausrichtung auf eine Reihe von Kernwerten stärken?
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     NAVEX Global
By: Workday France     Published Date: Aug 03, 2018
Lisez le rapport dès maintenant et découvrez pourquoi les analystes ont choisi Workday pour vous aider à favoriser l'engagement des collaborateurs, fournir des informations à tous les membres de l'entreprise et développer votre activité.
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     Workday France
By: Workday France     Published Date: Aug 03, 2018
Lisez le rapport dès maintenant et découvrez pourquoi les analystes ont choisi Workday pour vous aider à favoriser l'engagement des collaborateurs, fournir des informations à tous les membres de l'entreprise et développer votre activité.
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     Workday France
By: MuleSoft     Published Date: Jul 13, 2018
"Omnichannel is becoming more than connecting system A to system B - but rather preparing for the future as new channels continue to arrive. By leveraging an API-led approach, organizations can develop more meaningful (and valuable) relationships with their customer and improve customer engagement—moving beyond transactions through multi-channel engagement. This whitepaper outlines why and how to develop an omnichannel strategy. Accenture and MuleSoft are uniquely positioned to help companies realize the revenue potential and capture the operational synergies of an omnichannel strategy. Read this whitepaper to discover: -How API-led connectivity leads to developing an omnichannel strategy -Case studies of Accenture and MuleSoft customers who achieved strong business outcomes with omnichannel -How to accelerate the omnichannel journey with an application network"
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     MuleSoft
By: Cantaloupe     Published Date: Mar 30, 2010
Social media is all around us and has fundamentally changed the way many of us communicate--both personally and professionally. Video can make your social media better, and ultimately get more leads to your website. But how best to post, measure, and use to drive traffic to your website?
Tags : cantaloupe, online video, social media, communication, facebook, twitter, seo, engagement
     Cantaloupe
By: Cantaloupe     Published Date: Mar 30, 2010
The hype about video search has just begun which means lots of questions, lots of new experts, and not enough time to sort through it all. This new whitepaper "An Effective Video SEO Strategy in Three Phases" will give you the blueprint for getting started and beyond. Learn all about: the 2 things you should be doing right now to improve your video search engine optimization; widespread myths about what works and what doesn't; Advanced tips for even greater results and more!
Tags : cantaloupe, online video, social media, search, communication, facebook, twitter, seo, engagement
     Cantaloupe
By: Alterian Inc     Published Date: May 04, 2010
Why read another little book about a BIG subject? Because a visitor on your website is your opportunity to engage, persuade, influence, and educate. The opportunity is fleeting as their mouse hovers over the back button to return to the thousands of search results for websites just like yours.
Tags : alterian, web engagement
     Alterian Inc
By: SAP     Published Date: Mar 09, 2017
Small and midsize retailers around the world are seeing their businesses transform in a variety of ways. These firms, typically with fewer than 1,000 employees, have been transforming themselves as customers seek new types of engagement and as suppliers expect higher levels of efficiency and effectiveness. New business models and new competitors are changing the way retailers do business. Rather than simply react to new threats, successful retailers are leveraging technology in new ways to sharpen business practices, improve agility, and better serve customers while strengthening the role of retailers in the supply chain. Through digital transformation including the effective engagement of the internet of things (IoT) to track inventory, the opportunity to maintain and gain competitive advantage can be significant.
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     SAP
By: SAP Hybris     Published Date: Oct 26, 2017
Supporting the Buyer Journey with Customer Service, which discusses the opportunity for customer service and support teams to improve the entire buyer experience through continuous pre and post-purchase engagement
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     SAP Hybris
By: Entrust Datacard     Published Date: Oct 17, 2016
Download your eBook today to learn more about optimizing your online presence, securing your website, and other unexpected ways to boost website engagement and increase sales opportunities.
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     Entrust Datacard
By: Cisco EMEA Tier 3 ABM     Published Date: Nov 13, 2017
Cisco is committed to leading the collaboration revolution— both today and tomorrow. The role of technology in themarket place is to support and inspire big ideas and innovation. Digital transformation is going to continue to drive new ways of working, and Cisco will remain a driving force, with a vision that extends beyond in-house innovations—because the best ideas can come from anywhere.
Tags : file sharing, team engagement, cisco spark board, hybrid media, services, work optimization, developers
     Cisco EMEA Tier 3 ABM
By: SAP     Published Date: Nov 17, 2016
Culture has become one of the most important business topics of 2016. CEOs and HR leaders now recognize that culture drives people's behavior, innovation, and customer service: 82 percent of survey respondents believe that "culture is a potential competitive advantage." Knowing that leadership behavior and reward systems directly impact organizational performance, customer service, employee engagement, and retention, leading companies are using data and behavioral information to manage and influence their culture.
Tags : sap, human resources, employee, deloitte, culture
     SAP
By: SAP     Published Date: Nov 17, 2016
Employee engagement levels have been dropping for several years, and today they hover near all-time lows. This decline must be halted and reversed – because at the end of the day, business success comes down to a human equation. Companies can’t grow and thrive without the passion, innovation, and productivity their people bring to the business. Here are five practical, forward-looking steps you can take now, together with guidance on how you can use SAP® SuccessFactors® solutions to increase employee engagement.
Tags : sap, human resources, employee engagement, productivity
     SAP
By: Akamai Technologies     Published Date: May 08, 2017
You’ve spent time and money to develop an impressive in-game experience and attract and acquire new players. You’ve studied your CPA and eCPI, tweaked key in-game events to drive retention and conversion, and you’ve got your marketing engine humming, focused on engagement. Despite all this effort, you’re still not hitting your goals. Conversions are lower than expected. Churn is high. Something is not right, but you are not sure what it is. Akamai has been helping game developers and distributors maximize the web performance of games for more than a decade. This brief outlines some common obstacles and how you can overcome them.
Tags : akamai, akamai gaming, game development, goal setting, web performance
     Akamai Technologies
By: Akamai Technologies     Published Date: May 08, 2017
The Games industry is growing at break-neck speed, surpassing growth rates of the Entertainment industry as a whole. Many Games industry players are joining the race to win-over the coveted online games audience. Developing new games that not only draw in audiences, but also keep them engaged is an on-going challenge. Recently we solicited feedback from more than 150 Akamai global games customers to gain industry insights into the challenges and opportunities their faced with each day. We would like to share their responses with you.
Tags : akamai, gaming, audience engagement, game industry, customer feedback
     Akamai Technologies
By: HPE Intel     Published Date: Mar 15, 2016
To free up staff resources to focus on strategic business initiatives, many IT leaders are considering engaging a partner to handle ongoing data center maintenance and optimization. But, too often, data center management services fall short of expectations. Standard care services may be limited in scope, and may not support the range of legacy hardware already in the data center. Conversely, complex managed or outsourced services may involve a costly, fully-customized engagement, in which costs are unpredictable, and control is wrested away from the enterprise. Finally—and perhaps most importantly—many data center management service providers seem to lack the innovative spark that will ensure continuous improvement to data center operations.
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     HPE Intel
By: Akamai Technologies     Published Date: May 05, 2017
Apps are taking over -- app usage represents more than 85% of total device time. But the app space is extremely competitive, and 20% of downloaded apps are opened just once. So, how do you separate your app from the pack? Performance is a key way. Download this infographic to learn how to overcome the complexity of app environments to deliver fast, engaging app experiences that count.
Tags : app, app experience, app environment, consumer engagement
     Akamai Technologies
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