human resources executive

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By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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     Genesys
By: Taleo     Published Date: Feb 11, 2011
Today's Human Resources (HR), talent and learning executives face strategic challenges, organizational challenges, economic challenges, and a plethora of tactical issues each day. Read this whitepaper to learn how to get the right tools to drive decision making.
Tags : human capital management, human resources, talent management, taleo, workforce management, core hr, learning and development, recruiting, succession, employee engagement
     Taleo
By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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     Genesys
By: Success Factors     Published Date: May 31, 2012
Great business leaders believe in the ability of HR to transform an organization. However, simply having a CHRO does not guarantee results. This complimentary white paper from SuccessFactors identifies five key ways that CHROs have an impact on the business.
Tags : sap, successfactors, chro, chief hr officer, chief human resources officer, human resources, human resources executive, business impact, business execution solutions, develop talent, talent excellence, business success, talent executive, talent data, hr challenge
     Success Factors
By: Sage     Published Date: Jan 30, 2015
As organizations look for more ways to increase productivity and profitability, human resources departments are being asked to provide more strategic input to executives. Doing so requires tools that improve access to timely, accurate information for enhanced business decision making. If you don’t have a human resource management system (HRMS), HR can end up spending too much time on repetitive day-to-day tasks like paperwork while struggling to deliver meaningful workforce insights. The right HR management software can help the HR team increase control over employee data, optimize productivity, and take employee engagement to the next level, so you can deliver the future workforce your organization needs to succeed. This white paper discusses the five areas to keep in mind when evaluating solutions to find an HRMS that’s a good fit for your business.
Tags : sage, hr management, hr software, hrms, hr team, evaluating solutions
     Sage
By: Epicor     Published Date: Jul 01, 2014
HR professionals face an absolute requirement for change: creating a compelling business case for HRIS implementations and upgrades
Tags : epicor, hris, human resources, hr executives, saas, software as a service
     Epicor
By: Epicor     Published Date: Jul 01, 2014
Quite frankly, everyone knows what they need to find in their ideal candidate—a person with the skill set required for the open position, a strong work ethic, and a personality that fits in with the rest of the organization. Knowing who you need for the position is the easy part. Finding that person is a different story. With several million unemployed people in the U.S., you think it would be easy to find the perfect candidate. However, with people unwilling or unable to move for open positions and a much larger candidate pool to sort through, it can be a daunting challenge to find a needle in a haystack. Using the right tools to conduct your candidate search simplifies the process.
Tags : epicor, hris, human resources, hr executives, saas, software as a service, employee
     Epicor
By: Genesys     Published Date: Dec 20, 2018
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: • The strategies that differentiates an Iconic firm from other businesses • How strategies vary across regions based on maturity and customer expectations • Future innovation management and technology
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     Genesys
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