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By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide a five step “roadmap” that organizations can use to transform their marketing organization into a Center of Customer Experience Excellence.
Tags : clarabridge, optimizing customer experience, voice of the customer, customer engagement, data source, voc program, customer behaviors, operationalize voc, customer relationship management, crm, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty
     Clarabridge
By: Clarabridge     Published Date: Dec 03, 2013
The purpose of this white paper is to provide organizations with a four step roadmap that details how organizations can use VoC to make Product Management more customer-centric and significantly increase the odds of consistently delivering products that are successful in the marketplace.
Tags : clarabridge, customer behaviors, social media program, interacting with customers, product and service problems, respond quickly, customer satisfaction, customer loyalty, market share, marketplace, voice of the customer, operationalize voc, customer insights, integrate structured data, integrated unstructured data, business value, customer feedback, text analytics software, product management, voc in product management
     Clarabridge
By: Oracle     Published Date: Jul 13, 2016
The in-store experience is changing dramatically. Not long ago it was straightforward and transactional: consumers would go into a store and, if it stocked what they wanted, would buy. If it didn’t, they would walk out, but their options to go elsewhere were often restricted by distance, choice and convenience. In this issue of Beyond Retail, we look at how the Point of Sale is changing to deliver a modern in-store experience, and how it can help retailers keep pace with the changing habits of their customers. We also explore how changes in PoS technology can affect store layout and the role of PoS in bridging the online and offline retail experience.
Tags : oracle retail, point of sale, point of service, pos, customer experience, best practices, beyond retail, pos technology, enterprise applications, data management
     Oracle
By: Tribridge     Published Date: Feb 09, 2015
Cornerstone is among the world’s most powerful talent management platforms. But you’ll benefit from molding and shaping it to meet your unique needs and ensure you optimally deploy, integrate, and manage your TMS or LMS.
Tags : cornerstone ondemand partners, csod, cornerstone ondemand, tms implementation, cornerstone integration, talent management solutions, talent management software, talent management system, learning management system software, learning management software, learning management system, cornerstone support, cornerstone help, lms integration, lms implementation, tms help, tms integration
     Tribridge
By: Tenable     Published Date: Apr 30, 2018
The DevOps model drives digital transformation and the rapid delivery of new software products and services. However, this process largely takes place outside the purview of information security (InfoSec), often without their involvement. As a result, security teams struggle to keep pace. This whitepaper explores the intersection of DevOps and InfoSec, offering three reasons why security organizations will benefit by combining these two practices.
Tags : devops, dev sec ops, infosec, container security, idg, digital transformation
     Tenable
By: Skillsoft     Published Date: Oct 20, 2015
A global survey of IT leaders at finance organizations, conducted by IDG Research Services, reveals their investments are predominantly reactive despite a desire to remain ahead of the curve.
Tags : skillsoft, sumtotal, it leaders, role of it
     Skillsoft
By: IBM     Published Date: Feb 25, 2008
Why is it that business and IT teams always seem to be at odds with one another? In this IBM white paper, Macehiter Ward-Dutton, specialists in IT business alignment, give a step-by-step explanation of how to make long-term improvements in the relationship between business and IT.
Tags : application development, infrastructure management, slm, sla, service level, service management, ibm, it management
     IBM
By: IBM     Published Date: May 12, 2008
Challenges like competitive pressures, compliance activities and higher operational costs make service management more critical than ever. To keep up, IT operations must constantly improve visibility, control and automation while bridging the gaps among business, development and daily operations.
Tags : itil, service management, governance, risk management, ibm, ibm g&rm, ibm grm
     IBM
By: NexGen     Published Date: Feb 09, 2015
Data integrity and ultra-high performance dictate the success and growth of many companies. One of these companies is BridgePay Network Solutions, a recently launched and rapidly growing financial services organization that allows merchants around the world to process millions of daily credit card transactions. Due to the nature of their business, their IT team needed to strike the perfect balance between meeting regulatory-mandated data security measures with the lowest possible levels of latency and response times. As their growth accelerated, BridgePay realized the need to immediately address infrastructure shortcomings and prepare for their future growth. Download the case study now and see how BridgePay built a competitive advantage and scaled transactions by 500% in the same storage footprint using some of the most advanced and differentiated technology available today.
Tags : vmware, bridgepay, solutions, spx, hyrbrid, flash, it management
     NexGen
By: GoToMeeting     Published Date: Oct 08, 2013
The use of too many communication channels can actually hinder collaboration. That's why many organizations are now moving toward a single interface for all business communications. Enterprises realize they must improve the communication and collaboration experience but are still figuring out how social media integrates within corporate culture and business process. This Yankee Group white paper explores how built-for-business social workspaces enable employees to more effectively work together and move projects to completion faster.
Tags : social, marketing, citrix podio, social media, pim bilderbeek, brian partridge, yankee group, connectivity, enterprise, enterprise applications
     GoToMeeting
By: Dell SonicWALL     Published Date: Nov 28, 2012
A new IDG survey reveals optimism about the ability of next- generation firewalls to help IT balance productivity and security.
Tags : firewall security, security intelligence, nss svm, next generation firewall, network control, it security, security threats, network management, application intelligence, whitepaper, mobile, social, tablets, byod, security
     Dell SonicWALL
By: VMTurbo     Published Date: Feb 11, 2014
These new software-defined capabilities, enabling enterprises and service providers bridge the gap between software-defined flexibility and the true business potential of the Software-Defined Datacenter.
Tags : vmturbo, software-defined datacenter, sddc, virtualization, virtualizing business, business-critical, business applications, enabling enterprises, service providers, big data, process automation, decision automation, data management, data center
     VMTurbo
By: VMTurbo     Published Date: Mar 25, 2015
In this paper, we outline the need for “Software-Driven Control” – the intelligence or “control plane” that can take advantage of these new software-defined capabilities, enabling enterprises and service providers to bridge the gap between software-defined flexibility and the true business potential of the Software-Defined Datacenter.
Tags : vmturbo, cloud control plane, software-driven control, software-defined capabilities, software-defined datacenter, it management, enterprise applications
     VMTurbo
By: Plantronics     Published Date: Oct 18, 2013
Emerging technologies empower, but they can also confuse. Workers in the new mobile landscape struggle to manage communications with mobile phones, landlines, VoIP calls and different voicemail boxes, email, IM, text messages and social networking applications. Unified Communications is the answer. It’s the bridge between all these communication systems helping manage communications with one interface.
Tags : plantronics, office environment, unified communications, emerging technologies empower, manage communications, audio quality, communication channels, acoustic technology, working offsite, b2b communication, telecommuting, plantronics audio devices, plantronics technology, ergonomic innovations, acoustic intelligence, networking
     Plantronics
By: Box     Published Date: Jan 16, 2015
BridgePay Network Solutions is a recently launched and rapidly growing financial services organization that allows merchants around the world to process millions of daily credit card transactions. Founded in 2011, BridgePay is a transaction gateway company that offers a full suite of payment products that enhance the security and performance of point-of-sale data as it races between merchants and banks.
Tags : vmware, bridgepay, solutions, spx, hyrbrid, flash, it management
     Box
By: GuideSpark     Published Date: Aug 01, 2018
IDG surveyed 1,500 HR decision makers, managers, and employees, and this is what they found: 88 percent of employees at firms with informal processes say they’re more satisfied with their jobs. Discover more of the latest trends in our white paper.
Tags : employee communication, employee engagement, employee experience, performance management, performance reviews, continuous performance management, informal conversations, informal performance management, millennial performance management, annual reviews, check-ins, continuous feedback, coaching, employee development, talent management, employee training, constant feedback
     GuideSpark
By: gyro     Published Date: Sep 10, 2015
This article explores how to connect with this unique group by dialing up the logic without losing the human element. In this article, find out how to bridge the gap.
Tags : financial executives, line of business, lob, decision-making, logic, partnering
     gyro
By: Flexera     Published Date: Apr 17, 2019
This white paper can help you close the gaps that can expose your organization to security breaches.
Tags : 
     Flexera
By: DocuSign     Published Date: Mar 23, 2016
"Businesses are increasingly aware that digitization — converting or migrating non-digital information, practices, and processes into digital formats— can increase agility, productivity, and cost savings. According to a recent IDG Research survey, however, even organizations that are actively moving toward greater digitization have ample room for improvement. Discover how to move past the organizational bottlenecks and build a strong business case for further digitization as a competitive advantage with all the vital benefits DocuSign + Office 365 solution delivers. Download this white paper to learn more about DocuSign and Microsoft Office 365 solution and how you can: -Reduce the time needed to complete business transactions -Create and automate workflows to ensure transactions are safe and secure -Improve a user's ability to control and monitor these processes
Tags : 
     DocuSign
By: Red Hat     Published Date: Nov 08, 2017
Accelerated digital transformation places new demands on business. To stay competitive, organizations must quickly adapt their business models and processes. Business process management (BPM), business rules management (BRM), and mobile applications are increasingly important to many business transactions—from customer-facing to business-to-employee (B2E) and business-to-business (B2B) interactions.
Tags : digital transformation, business process management, business rules management, mobile applications, application programming interfaces
     Red Hat
By: Sponsored by HP and Intel®     Published Date: Aug 16, 2012
Server virtualization has transformed corporate IT -- companies have enjoyed major cost savings and have gained flexibility and efficiency. But this has also led to a proliferation of virtual machines and servers that threaten to overwhelm data movement and storage technologies. In this IDG Tech Dossier, learn how utility storage makes for massive consolidation, flexibility and scalability, so IT departments can reduce storage infrastructure and lower costs while improving their ability to respond to fast-changing needs of business units.
Tags : utility storage, cloud computing, virtualization, data storage, data center, storage, data management
     Sponsored by HP and Intel®
By: Sponsored by HP and Intel®     Published Date: Nov 02, 2012
This report covers the challenges of first generation deduplication technology and the advantages of next-gen deduplication products. Next generation Dedupe 2.0 systems use a common deduplication algorithm across all storage systems.
Tags : deduplication, dedupe 2.0, it resources, it infrastructure, it management, data management, data center
     Sponsored by HP and Intel®
By: Janrain, Inc.     Published Date: Apr 25, 2012
It has been well documented that just having a Facebook page or sending the occasional tweet are not enough to have a significant, sustainable impact on business results. The good news is that there are multiple ways to take advantage of the social media space, and one of the most effective places to start is actually from your own website.
Tags : janrain, marketing, social media, emerging marketing, internet marketing, website, social networks, interactive, web analytics
     Janrain, Inc.
By: Sponsored by HP and Intel®     Published Date: Mar 05, 2013
In this IDG Tech Dossier sponsored by HP and Intel®, learn how utility storage makes for massive consolidation, flexibility and scalability, so IT departments can reduce storage infrastructure and lower costs while optimizing business agility.
Tags : utility storage, virtual computing, cloud computing, ideal platform, it departments, reducing storage costs, optimizing business agility
     Sponsored by HP and Intel®
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