industry insights

Results 51 - 75 of 97Sort Results By: Published Date | Title | Company Name
By: Genesys     Published Date: Feb 08, 2019
A recent study from Knowlegde Executive clearly shows that that the deployment of cloud-computing technology in the African contact centre industry is growing with organisations adopting hosted, virtual and Contact-Centre-as-a-Service (CCaaS) solutions. Download at this page the report with all results. Get the full study results to get insights on: The impact on customer and employee engagement The main pain points & challenges The technology service provider check list Find out why over 50% of African contact centres have adopted a cloud model
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     Genesys
By: Kronos     Published Date: Sep 24, 2018
This is the second in a series of three white papers that discuss proven strategies and best practices for optimizing three key elements of success — People, Process, and Technology — to address critical challenges and drive competitive advantage in today’s logistics industry. Keep reading to gain valuable insights into the “Process” trends and issues that are top of mind for managers across the logistics sector.
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     Kronos
By: Fujitsu     Published Date: Dec 08, 2017
Join leading industry experts from Fujitsu, Salesforce and a special guest from Canon, as they share their expert insights on the future of Digital Enterprise and how manufacturing companies can accelerate their digital transformation journey. During this interactive discussion, they will: • Reveal how to identify and prioritize your critical issues; • Show how Canon Information & Imaging Solutions, is driving growth through an innovative outcome-based service model; • Demo a real-life digital transformation story; • Show how to see more, act fast, optimize, anticipate and power innovates your way to success. This webinar also features Fujitsu's unique digital transformation approach to help you understand where you are in your digital transformation journey and the actions you can take to accelerate it. Watch for this amazing webinar and a link will be sent to you via email.
Tags : fujitsu glovia, glovia enterprise planning software, digital transformation, fujitsu webinar
     Fujitsu
By: Rokt     Published Date: Dec 17, 2018
Today’s travel industry is sitting on a major opportunity to drive increased customer value and ancillary revenue both on its booking confirmation page and throughout the checkout experience. In collaboration with travel intelligence company Skift, this report reveals best practices for getting smarter in the transaction. With insights and examples from brands including Airbnb and HotelTonight, learn about the 3 P’s of upsells: Prioritization, Personalization and Presentation.
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     Rokt
By: TIBCO Software     Published Date: Nov 12, 2018
The insurance industry stands on the precipice of change, with waves of innovation and disruption driving new possibilities across all departments, including pricing, underwriting, claims, and fraud. This webinar recording of a live panel debate is ideal for insurance professionals wanting to understand how best to unlock the possibilities created by advanced analytical techniques such as Artificial Intelligence (AI), Machine Learning (ML), and others. This TIBCO and Marketforce webinar on “The Fourth Industrial Revolution in Insurance” includes speakers Ian Thompson, chief claims officer at Zurich; David Williams, chief underwriting officer at AXA; and Clare Lunn, GI fraud director at LV=. The panel discusses: Moving towards the algorithmic insurer: the opportunities created by AI and ML How insurers can become more agile in the face of new innovations and disruptive technologies How the industry can turn structured and unstructured data into insights
Tags : agile insurance, customer experience, digital initiatives, analytical techniques
     TIBCO Software
By: NAVEX Global     Published Date: Jul 31, 2018
The Definitive Guide to Compliance Programme Assessment is a comprehensive resource full of advice and best practices. It is designed to help organisations evaluate and improve their ethics and compliance programmes through industry evidence and insights. Each programme is unique, with disparate risks and various levels of maturity, so not everything in this guide will apply to every programme. It is designed to help you perform a robust gap analysis of your unique programme and guide you through best practices to achieve the next level of programme sophistication right for your organisation. What you'll learn: How internal and external parties define programme effectiveness The eight essential components of an effective ethics and compliance programme How to share your assessment in a meaningful way
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     NAVEX Global
By: Workday     Published Date: Jul 30, 2019
As a leading performance study in the services industry, this report offers: Important visibility into key business functions Useful support and guidance Valuable insights into the year ahead
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     Workday
By: CA Technologies     Published Date: Jun 03, 2015
"Industry leaders share insights on DevOps and big data, ITIL, testing and more. Once again, we have spent time talking to leading community figures such as Dave Farley (“Continuous Delivery” author) to discuss the major issues impacting DevOps today. This latest issue features comments from 10 experts and covers many hot topics such as: - Enterprise DevOps transformation - DevOps and big data - DevOps and ITIL - Shadow IT vs DevOps - 6 Habits of Effective DevOps Practitioners - DevOps and Testing
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     CA Technologies
By: Great Bay Software     Published Date: Jul 16, 2018
"CyberEdge Group’s fifth-annual Cyberthreat Defense Report is a comprehensive review of the perceptions of 1,200 IT security professionals representing 17 countries and 19 industries. The new 2018 report provides the most geographically comprehensive view of IT security perceptions in our industry. With a 360-degree view of organizations’ security threats, security professionals can identify issues facing the market and know how their peers are reacting. Key insights from this year’s report include: • ‘Lack of skilled personnel’ is the greatest inhibitor to IT security’s success • 77% of networks were breached last year – the first decline in five years! • 12% of a typical enterprise IT budget is spent on security • 55% of organizations were compromised by ransomware last year Download the Cyberthreat Defense Report Executive Summary today!"
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     Great Bay Software
By: Genesys     Published Date: Jul 13, 2018
Compare leading contact center infrastructure vendors. In Gartner’s 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide, Genesys has once again maintained a leadership position. Placed furthest among all vendors in completeness of vision for 10 years and counting, our position continues to validate our mission to power the world’s best customer engagement solutions for organizations of all sizes—both in the cloud and on-premises. And according to Gartner peer insights, customers agree. “Great implementation that was on-time and on-budget!” 1 — CTO in the finance industry “Solid platform with a lot of features at a reasonable cost.” 1 — IT Manager of Software Engineering in the Services Industry Get the report now to learn: • How contact center vendors compare and which quadrant they are aligned to • Analyst views on the strengths and cautions of all participating vendors • How to evaluate key criteria to guide your decision-making process 1 Gartner Peer Insights rev
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     Genesys
By: Lucidchart     Published Date: May 16, 2019
The sales industry has changed dramatically. Because prospects are more informed and more people (6.8, on average) have to sign off on a single purchase, sales reps have may find it difficult to close deals on their own. Cue the deal review. When executed correctly, deal reviews give sales reps that support they need—these meetings bring cross-functional teams together and leverage everyone’s experience and connections to move the account forward and shorten the sales cycle. When executed poorly, deal reviews reveal no new insights and waste time better spent on revenue-generating activities. In this e-book, you’ll learn how to standardize your deal reviews so they are efficient and insightful every time. Apply these strategies to: Quickly bring everyone up to speed on a deal’s status. Ensure that sales reps consistently provide the right information. Make sales reps more accountable for action items agreed upon in the deal review. Leverage executive connections.
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     Lucidchart
By: Hitachi Vantara     Published Date: May 10, 2018
The banking industry is being pressured by two new forces simultaneously: an increasingly stringent regulatory environment that requires new levels of data governance, and a shift to digital business processes that introduces new, nimble competitors and empowers customers in new ways. This E-Book is intended to provide information and insights on how banking executives involved in digital transformation can successfully navigate in this new and quickly evolving landscape.
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     Hitachi Vantara
By: BMC Software     Published Date: Jul 01, 2011
All SaaS help-desks are not created equally. From basic ticket logging to full-featured, enterprise-grade service management solutions, there truly is something for everyone. Learn more about the key factors in deciding between a comprehensive or a slimmer selection for your organization.
Tags : saas, help desk software, bmc, it helpdesk, helpdesk system, cloud based help desk, simple, affordable, bmc software, drive profit, reduce risk
     BMC Software
By: LogMeIn     Published Date: Jan 15, 2014
The following industry forecasts and findings highlight mobile’s growth potential and each on their own should merit merchants’ attention. Learn more about the potential of mobile growth through this whitepaper.
Tags : logmein, merchants and consumer, mobility, mobile mastery, industry insights, smartphones, research findings, e-tailing groups, mcommerce checklist, customer service, top merchants, cross-channel efficiency, inventory access, best practice
     LogMeIn
By: Great Bay Software     Published Date: Apr 12, 2018
"CyberEdge Group’s fifth-annual Cyberthreat Defense Report is a comprehensive review of the perceptions of 1,200 IT security professionals representing 17 countries and 19 industries. The new 2018 report provides the most geographically comprehensive view of IT security perceptions in our industry. With a 360-degree view of organizations’ security threats, security professionals can identify issues facing the market and know how their peers are reacting. Key insights from this year’s report include: • ‘Lack of skilled personnel’ is the greatest inhibitor to IT security’s success • 77% of networks were breached last year – the first decline in five years! • 12% of a typical enterprise IT budget is spent on security • 55% of organizations were compromised by ransomware last year Download the Cyberthreat Defense Report Executive Summary today!"
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     Great Bay Software
By: LogRhythm     Published Date: Jun 19, 2018
As uncertainties—cybersecurity and otherwise—swim around us with increased velocity and frequency, it’s always helpful to hear directly from security leaders in the trenches of our industry. These first-hand accounts have the unique ability to shed light on the challenges security professionals and their teams face nearly every day of their work lives. That’s precisely what this “2018 Cybersecurity: Perceptions & Practices” benchmark survey accomplishes. It provides insights into the state of the cybersecurity practice of 751 mid- to large-sized organizations in the United States, United Kingdom, and AsiaPacific regions.
Tags : cybersecurity, survey, security, leaders, data, industry
     LogRhythm
By: Equinix APAC     Published Date: May 22, 2019
According to IDC, almost half of IT spending will be cloud-based in 2018, reaching 60% of all IT infrastructure and 60-70% of all software, services and technology spending by 2020. Today’s top-performing organizations are benefiting from hybrid and multi cloud scenarios. Industry thought leaders share their perspectives and insights on how enterprises across the region are reshaping their cloud strategies to stay ahead. • Industry Trends - William Lee, Research Director at IDC • Industry Best Practices - Alex Wehle, Cloud Infrastructure Lead, Microsoft • End User Perspective - T C Chao, Senior Manager, Ricoh • Industry Insights - Tejaswini Tilak, Sr. Director, APAC, Equinix Watch the webinar broadcast and a copy of the latest IDC cloud research report in addition.
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     Equinix APAC
By: Cisco     Published Date: Jan 08, 2016
To better understand competitive retail dynamics and help guide retailers’ strategies, Cisco undertook a comprehensive, three-pronged research project, the fifth annual installment of our retail industry analysis. It comprised: 1. A survey of more than 6000 consumers (all having Internet access) 2 in 10 countries: Australia, Brazil, Canada, China, France, Germany, India, Mexico, United Kingdom, and United States. 2. In-depth interviews with industry thought leaders—analysts, authors, and innovators including Leslie Hand, vice president, IDC Retail Insights; Michael Olmstead, director, Plug and Play Retail; and Doug Stephens, founder, Retail Prophet 3. An IoE retail economic model drawn from an analysis of the data and lessons learned from Cisco customer engagements.
Tags : cisco, retail, retail dynamics, industry analysis
     Cisco
By: Simba by Magnitude     Published Date: Sep 20, 2019
In this Q&Asession, data industry veteran Tony Fisher shares his insights on how –and why –connectivity unleashes an enterprise’s greatest asset -its data.Learn:?What macro trends are driving how companies think about data today??Why has data connectivity shifted from being just a tactical tool to becoming a strategic business priority??Where are businesses falling short in their ability to access and connect to their data?
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     Simba by Magnitude
By: SAS     Published Date: Jul 01, 2019
Industry and technical experts discuss how to generate betterinsights, including how to surface HCCs with machine learning.
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     SAS
By: SAS     Published Date: Aug 06, 2019
With the combination of electronic health records, rich repositories of claims data, medical device outputs, laboratory and prescription systems, real-world data and the data mined from other information technology systems, the health and life sciences ecosystem can now gain new perspective. Download this complimentary paper to learn more about how health care data has the power to transform the sector, helping to address the industry’s biggest challenges surrounding costs and quality of patient care. By adopting solutions that allow them to both produce and consume data analytics insights in a way that better guides clinical and business strategies, innovative health care organizations can learn not only to survive but also thrive in the decades to come.
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     SAS
By: SAS     Published Date: Aug 19, 2019
With the combination of electronic health records, rich repositories of claims data, medical device outputs, laboratory and prescription systems, real-world data and the data mined from other information technology systems, the health and life sciences ecosystem can now gain new perspective. Download this complimentary paper to learn more about how health care data has the power to transform the sector, helping to address the industry’s biggest challenges surrounding costs and quality of patient care. By adopting solutions that allow them to both produce and consume data analytics insights in a way that better guides clinical and business strategies, innovative health care organizations can learn not only to survive but also thrive in the decades to come.
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     SAS
By: McAfee     Published Date: Aug 14, 2014
Read this report to get a solid overview of Advanced Evasion Techniques (AET) and how they behave, along with some brilliant Industry Insights.
Tags : next generation firewall, intrusion prevention systems, firewall, contextual security, advanced evasion detection, advanced evasion techniques, aet, security
     McAfee
By: dynatrace     Published Date: Jun 16, 2015
Industry Insights from DevOps Experts Including Gene Kim, Co-Author of The Phoenix Project, and The Dynatrace Center of Excellence.
Tags : devops, adoption, best practices
     dynatrace
By: QuickPivot     Published Date: Mar 28, 2016
Welcome to the retail landscape of 2016. Customer data is a monster unleashed. Newly self-aware customers and rapidly advancing technology create challenges for brands looking to get a foothold and truly deliver the relevant, real-time experiences those customers have come to expect. QuickPivot’s research brief “2016 Retail Predictions, Insights from Industry Gurus”, provides the insights businesses like yours need.
Tags : retail, commerce, shopping, mobile, insights, predictions, channels, sales, data, niche, audience
     QuickPivot
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