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By: Zendesk     Published Date: Jan 04, 2019
Atualizações e mais atualizações. Com todo mundo atualizando, você pode estar se perguntando se sua empresa também deveria atualizar seus sistemas. Parece que sempre há uma versão ou um tipo melhor de software. Ainda que implementar sistemas novos e aprimorados possa ajudar sua empresa a crescer e a economizar dinheiro, é importante saber se o novo software vale a transição. Recentemente, a Zendesk comissionou um estudo da Forrester Consulting, que avaliou o impacto financeiro do Zendesk nas organizações. A Forrester entrevistou cinco clientes e conduziu uma análise financeira. Neste estudo, a Forrester relatou os benefícios e custos da família de produtos de atendimento da Zendesk, e sua análise apontou benefícios de mais de US$ 3,8 milhões.
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     Zendesk
By: Zendesk     Published Date: Jan 04, 2019
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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     Zendesk
By: Oracle     Published Date: Dec 30, 2018
Marketers know innovation is business power and many report that cloud security delivers more than any other innovation technologies. But when it comes to inspiration, IoT comes top, with AI and blockchain not far behind. Read our paper to discover the data behind the innovation technology hype
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     Oracle
By: Workplace by Facebook     Published Date: Dec 21, 2018
“Workplace is changing the way we work and helping us connect people better.” Attila Emam, Head of Culture and Internal Communications, AirAsia Download this case study to find out how Workplace by Facebook improved the company’s culture by helping people overcome language barriers, improving communication and joining disparate workers together across continents.
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     Workplace by Facebook
By: Group M_IBM Q119     Published Date: Dec 20, 2018
While it might be desirable to standardize end users on one or two types of devices that all run the same operating system, most organizations don’t have that luxury. Today’s users demand an extraordinary level of flexibility and convenience—which means most organizations support a vast assortment of endpoints, including laptops and desktops (both PCs and Macs), tablets and hybrid devices, smartphones, and even wearables and IoT devices.
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     Group M_IBM Q119
By: Oracle     Published Date: Dec 19, 2018
Marketers know innovation is business power and many report that cloud security delivers more than any other innovation technologies. But when it comes to inspiration, IoT comes top, with AI and blockchain not far behind.
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     Oracle
By: Zendesk     Published Date: Dec 10, 2018
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente. Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os ustos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada. Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
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     Zendesk
By: Zendesk     Published Date: Dec 10, 2018
Atualizações e mais atualizações. Com todo mundo atualizando, você pode estar se perguntando se sua empresa também deveria atualizar seus sistemas. Parece que sempre há uma versão ou um tipo melhor de software. Ainda que implementar sistemas novos e aprimorados possa ajudar sua empresa a crescer e a economizar dinheiro, é importante saber se o novo software vale a transição. Recentemente, a Zendesk comissionou um estudo da Forrester Consulting, que avaliou o impacto financeiro do Zendesk nas organizações. A Forrester entrevistou cinco clientes e conduziu uma análise financeira. Neste estudo, a Forrester relatou os benefícios e custos da família de produtos de atendimento da Zendesk, e sua análise apontou benefícios de mais de US$ 3,8 milhões.
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     Zendesk
By: Zendesk     Published Date: Dec 10, 2018
“O cliente tem sempre a razão” é uma máxima que a Zendesk leva muito a sério. O que o cliente quer? O que ele precisa? Esse é o foco de todas as atividades da Zendesk. De pequenas empresas que desejam crescer rapidamente e estabelecer suas marcas a grandes empresas que querem manter a fidelidade dos seus clientes, a Zendesk capacita corporações para que elas atendam, sem interrupções e em tempo real, a grandes bases de clientes nos canais que elas desejam, e utilizem dados e análises nas suas interações com os consumidores. Nesse ebook, você verá como organizações como a NatureBox, a Uber e a Instacart usam o Zendesk de maneiras inovadoras para criar experiências do cliente otimizadas e simples. Você aprenderá sobre: ? O fornecimento de suporte omnichannel personalizado em larga escala ? A personalização e manutenção de operações de suporte com facilidade ? O gerenciamento de fluxos de trabalho de suporte avançados para maximizar a produtividade ? A descoberta de informações sobre os c
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     Zendesk
By: BetterUp     Published Date: Dec 05, 2018
New managers can develop into high performing future leaders. Or, they can flail and fail–costing your company hundreds of thousands of dollars. Learn what you can do to ensure new manager success. Download our paper to learn: - The 3 major problems most companies have with new managers - Which 4 critical management skills should be developed - How coaching new managers can lead to dramatic improvements in new manager performance
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     BetterUp
By: Spredfast     Published Date: Nov 15, 2018
How Top Brands Automate Social Service Practices Today’s conversational commerce requires brands to provide immediate answers to their customers’ questions. Chatbots and artificial intelligence are fast becoming critical tools for customer service, bringing speed and scale that ensures a superior experience. But what are the best practices that marketers need to know to tackle the challenges of customer service automation? ?Learn from experts from General Motors, Booking.com and Spredfast about how to bring automation into your CX workflows and bolster your social service strategies. You’ll find out: How to think about automation for your business? How chatbots enhance your agent workflows?? ??How Booking.com and GM are using AI to drive inspiration and customer? service efficiencies??
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     Spredfast
By: AWS     Published Date: Nov 07, 2018
As more enterprises are moving some, if not all of their data and applications to the cloud – cost effectiveness, network performance and security are top of mind. AT&T NetBond for Cloud provides a dynamic, private connect to Amazon Web Services (AWS). Its enhanced infrastructure makes it easier to securely connect applications, platforms, and services. With AT&T NetBond for Cloud, customers are getting a single, end-to-end solution from one provider that allows them to maintain a hybrid environment, meaning that can utilize their current investments in their on-premises infrastructure and strategy. Download this eBook to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands in real-time - How to take advantag
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     AWS
By: AWS     Published Date: Nov 07, 2018
Enterprises seeking the security and performance capabilities of establishing their own private network are often turned away by the high cost and technical expertise required. AT&T NetBond® for Cloud helps establish private, dynamic connectivity from on-premises data centers to Amazon Web Services (AWS) in as little as 2-3 days. Aira, a customer focused on augmented reality, has leveraged the global connectivity capabilities of AT&T NetBond® to connect low vision or blind smart glasses users with a network of agents to guide the visually impaired through everyday tasks such as interpreting prescriptions. Download this case study with AT&T, Aira, and AWS to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands
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     AWS
By: Dotmailer     Published Date: Nov 06, 2018
This year’s Hitting the Mark showcased the email and customer experience tactics of 100 global brands. The report revealed both the triumphs and pitfalls of marketers as they bid to foster everlasting relationships from the inbox to the counter. This guide draws inspiration from the winning tactics adopted by brands big and small. Implement these now and you could come up top in next year’s Hitting the Mark.
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     Dotmailer
By: Dotmailer     Published Date: Nov 06, 2018
Consumers have witnessed unprecedented socioeconomic, political and technological change in the past 30 years. Shifts in behavior and demand have opened up new markets, while existing ones have expanded their offerings, triggering an avalanche of products and services. Ecommerce has emerged as a by-product of consumerism; the digital marketplace has freed both consumers and merchants from the restraints of proximity. This has resulted in spiraling growth. Marketing in 2018 is unrecognizable to the marketing of the 1980s. Back then there were only a few communication channels available, whereas now there are a myriad of options. Thanks to the digital revolution, the shopfront now sits on the consumer’s coffee table. Brands now cater for empowered customers, and as such, it’s become tougher for marketers to know where to allocate their budget and how to keep their message consistent. This whitepaper will discuss how marketing channels have evolved to fit the needs of omnichannel consu
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     Dotmailer
By: Epicor     Published Date: Oct 29, 2018
Every lawn and garden retailer wants to win—to be profitable, to grow, to be regarded as the go-to source in their community for quality products and service. Not every retailer will come out on top, though, and those who do have a secret. That “secret sauce” is what all of us strive to identify. Those who’ve done it already know there’s not a single recipe. Why? Markets, economies, locations, and competition vary—and so do retailers’ aspirations.
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     Epicor
By: KPMG     Published Date: Oct 19, 2018
A framework for business-IT collaboration Despite often massive investment, many digital transformation efforts fail. Why? One of the biggest culprits is business and IT leaders viewing digital transformation as a pure technology play—e.g. the flawed mindset that you can just plug in a new app, solution or system and let it run. KPMG’s approach to Technology Strategy and Selection (TSS) helps companies take full advantage of emerging technologies by aligning the technology strategy with the future aspirations of the business. Learn how KPMG helps business and IT leaders join together to strategically choose, implement and leverage technology to enjoy their full benefits.
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     KPMG
By: Workplace by Facebook     Published Date: Sep 27, 2018
“Workplace is changing the way we work and helping us connect people better.” Attila Emam, Head of Culture and Internal Communications, AirAsia Download this case study to find out how Workplace by Facebook improved the company by helping people overcome language barriers, improving communication and joining disparate workers together across airports (and continents).
Tags : collaboration software, collaboration portal, business communication, workforce management, project management, team work
     Workplace by Facebook
By: Workday Italy     Published Date: Sep 20, 2018
In che cosa è differente Workday in termini di sicurezza? Diversamente dai sistemi legacy, la sicurezza è parte integrante del sistema, non una funzione aggiuntiva. Guarda il video, scoprirai in che modo il nostro speciale approccio alla sicurezza elimina gli accessi non autorizzati tipici dei sistemi legacy, aumenta le funzioni di conformità e audit e garantisce la sicurezza di dati, transazioni, processi di elaborazione e applicazioni.
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     Workday Italy
By: Anaplan     Published Date: Sep 19, 2018
L’agilité au coeur de leurs enjeux de transformation. 5 témoignages inspirants
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     Anaplan
By: Anaplan     Published Date: Sep 19, 2018
Le principal avantage des projets bien pense?s et bien conduits, c’est qu’ils aboutissent immanquablement au me?me re?sultat. Un cahier des charges est e?tabli, un appel d’offres est lance?, un plan projet est agre?e?, une solution est trouve?e, la mise en oeuvre se fait dans les conditions pre?vues… et le premier constat des utilisateurs est que le re?sultat final ne correspond plus aux besoins du moment. Dans un monde dont le rythme de transformation s’acce?le?re, les enjeux d’une bonne planification et mode?lisation se de?placent. Si la qualite? des mode?les et des simulations demeure importante, la capacite? a? modifier des plans, revoir des organisations, simuler des hypothe?ses impre?vues, le tout en quelques minutes, devient une impe?rieuse ne?cessite?. Un nombre croissant d’entreprises fait confiance a? Anaplan pour relever ce de?fi. Découvrez à travers cet Ebook les 5 témoignages de UFF, AXA, AccorHotels, Schneider Electric et Onduline.
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     Anaplan
By: CA Technologies EMEA     Published Date: Sep 14, 2018
Daten sind der wichtigste Besitz eines Unternehmens. Sie werden verwendet, um Entscheidungen zu treffen und Abläufe zu überwachen. Anwendungen bilden die Grundlage der digitalen Transformation in jeder Branche, aber diese Anwendungen sind nur neue Schnittstellen, die Anwender mit Daten verbinden. Daten sind wertvoll – für das Unternehmen und für die modernen Piraten von heute, die es darauf abgesehen haben, diesen digitalen Schatz zu erbeuten. Unternehmen müssen ihre Daten sorgfältig vor externen Angriffen schützen. Zunehmend sind Unternehmen jedoch von internen Bedrohungen betroffen. Wie verteidigen Sie sich gegen böswillige Insider, die vertrauliche Daten für finanzielle Bereicherung ausnutzen möchten, oder gegen unachtsame Insider, die versehentlich auf eine Phishing-E-Mail klicken und sich die Anmeldeinformationen stehlen lassen?
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     CA Technologies EMEA
By: Anaplan     Published Date: Sep 07, 2018
Le principal avantage des projets bien pense?s et bien conduits, c’est qu’ils aboutissent immanquablement au me?me re?sultat. Un cahier des charges est e?tabli, un appel d’offres est lance?, un plan projet est agre?e?, une solution est trouve?e, la mise en oeuvre se fait dans les conditions pre?vues… et le premier constat des utilisateurs est que le re?sultat final ne correspond plus aux besoins du moment. Dans un monde dont le rythme de transformation s’acce?le?re, les enjeux d’une bonne planification et mode?lisation se de?placent. Si la qualite? des mode?les et des simulations demeure importante, la capacite? a? modifier des plans, revoir des organisations, simuler des hypothe?ses impre?vues, le tout en quelques minutes, devient une impe?rieuse ne?cessite?. Un nombre croissant d’entreprises fait confiance a? Anaplan pour relever ce de?fi. Découvrez à travers cet Ebook les 5 témoignages de UFF, AXA, AccorHotels, Schneider Electric et Onduline.
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     Anaplan
By: Anaplan     Published Date: Sep 07, 2018
Dans de nombreuses sociétés, les performances de la chaîne d’approvisionnement affectent la totalité du chiffre d’affaires, mais seulement une partie du compte de résultat. Les problèmes liés à la supply chain ont un impact significatif sur le reste de l’entreprise, de même que les succès dont elle est à l’origine. D’où la question : ne souhaiteriez-vous pas améliorer la santé et la visibilité de votre chaîne d’approvisionnement et de votre activité ? En collaboration avec Supply Chain Management Review (SCMR), Anaplan a interrogé des dizaines de responsables de la chaîne d’approvisionnement sur l’efficacité de leurs stratégies de gestion de la chaîne d’approvisionnement. Au menu de cette étude : des données définissant les tendances concernant les défis et les opportunités associés à la chaîne d’approvisionnement ; des conseils pratiques concernant l’amélioration des performances de la chaîne d’approvisionnement ; des éclairages sur le lien capital entre chaîne d’approvisionnement
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     Anaplan
By: Spredfast     Published Date: Aug 24, 2018
Looking for a general primer or quick tactical reference on social marketing? We wrote the 2018 version of the Social Media Pocket Guide for you. In engaging, easy-to-read chapters, the Pocket Guide provides a broad overview of social media’s evolution — including current themes like pay to play, digital integrations, social care, and more. We also break down the latest tips and tactics for the four most common social objectives and explore specific use cases like product launches, events, and capitalizing on real-time trends. Do you learn by example? This guide is packed with fresh strategy inspiration from 15 different global brands and media properties. Keep The Social Media Pocket Guide on hand as your quick and definitive reference on all things social strategy.
Tags : social branding, social media branding, social media marketing courses, social media courses, social media management tools, social media monitoring, social media training, online marketing
     Spredfast
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