it service catalog

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By: Numara Software     Published Date: Jul 09, 2009
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
Tags : itil v3, numara, footprints, service catalog, service request, service management, call volume, it budget
     Numara Software
By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Donít let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
Tags : samanage, service desk, asset management, itsm, it service management, itsm, itsm solutions, itsm tools
     Samanage
By: Kinetic Data     Published Date: Oct 15, 2007
Properly implemented, service catalogs can help IT run as a business - not just "like" a business. They improve communication, provide users with easier access to IT services, and enable measurement-driven continuous process improvement. This white paper shows you how to achieve a successful service catalog implementation on BMC Remedy and extend the benefits of service catalogs across functional areas.
Tags : itsm, service management, service, service catalog, service catalogs, bsdm, delivery management, service level agreement
     Kinetic Data
By: IBM     Published Date: Apr 26, 2013
In the spring of 2012, IBM launched a comprehensive re-thinking and refresh of its IT Service Management (ITSM) offerings. The IT management products formerly known as Tivoli Service Request Manager, IT Asset Management and Change Configuration Management Database have now been combined into a single product, IBM SmartCloud Control Desk 7.5. The products span advanced support for IT and intelligent asset management, change and configuration management, service request management and service catalog, along with Cloud delivery options and built-in support for automation beyond traditional service desk workflow.
Tags : smartcloud, control, desk, consolidate, advances, services, management
     IBM
By: Axios Systems     Published Date: Sep 16, 2010
Choosing a Service Desk or ITSM solution? Read this whitepaper first - authored by Sharon Taylor, Chief Architect of ITIL V3.
Tags : itil whitepaper, choosing itil tools, itil toolsets, it service catalog, itsm tool upgrade, service management systems
     Axios Systems
By: CA Technologies     Published Date: Jul 06, 2011
The concept of cloud computing implies that the cloud computing platform is "mist" - ethereal and simple. In reality, it requires a complex infrastructure and sophisticated processes to make the illusion a reality
Tags : cloud-computing. ca, cloud, private-cloud, cloud computing, white paper, whitepaper, whitepapers, white papers
     CA Technologies
By: ServiceNow     Published Date: Apr 19, 2013
Providing a good online shopping experience starts with understanding customer needs and expectations in order to deliver suitable goods and services. Employees expect a similar experience with a Service Catalog. An effective business service catalog captures employee needs and communicates negotiated service offerings and service level agreements. However, hitting service level targets requires more than just listing services. Itís essential to provide an automated self-service portal and open communication.
Tags : employee needs, service offerings, service level agreements, automation, self-service, communication
     ServiceNow
By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Donít let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
Tags : it service management, itsm, itsm solutions, itsm tools, itam tools, itam solutions, it ticket management system, it workflow
     Samanage
By: ServiceNow     Published Date: Jul 09, 2015
Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business.
Tags : 
     ServiceNow
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