itil service operation

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By: BMC Software     Published Date: May 12, 2015
This guide provides a primer on the essentials of the Service Operation framework and highlights the key elements and important concepts from BMC Software ITIL experts.
Tags : it service management, practiced approaches, it organizations, it services management, strategy, design, key elements, it management
     BMC Software
By: BMC ESM     Published Date: Nov 06, 2009
This booklet gives an overview of service operation and provides commentary from BMC Software experts. The commentary includes practical guidance as well as real-world examples.
Tags : bmc esm, itil service operation, itil, application management, business service management, confirguration management system
     BMC ESM
By: IBM     Published Date: Sep 10, 2009
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals to achieve desired results for customers.
Tags : itilv3, ibm, value, itil, best practice, cobit, coit, etom, soa, ccta
     IBM
By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
Tags : itil, itil v3, bsm, bsa, dca, itsm, it service management, operations, it operations, cmdb, automation, service, service management, service desk, lifecycle, life cycle, hpsm, hp sm, hp service management
     HP Service Management
By: Progress Software BTA Financial     Published Date: May 14, 2007
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
Tags : soa, itil, progress, reliability, service management, operations, operational excellence
     Progress Software BTA Financial
By: Progress Software BTA Telecommunications     Published Date: May 14, 2007
Modern distributed, interconnected applications provide a new level of agility to businesses and IT. In these applications, the software for a business process is composed of "services," components consisting of discrete business functionality that can be recombined and reused in different business processes, enabling rapid business change. This white paper examines the challenges of, and solutions for, effectively managing their operations.
Tags : soa, itil, progress, reliability, service management, operations, operational excellence
     Progress Software BTA Telecommunications
By: Safari Books     Published Date: Jun 08, 2009
ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement.
Tags : safari books online, government, it service management, itil, version 3, best practices, strategy, design, transition, maintenance, office of management and budget, omb, sox, sarbanes-oxley, it operations, service strategy, service design, service level management, slm, operational level agreements
     Safari Books
By: Safari Books     Published Date: Jun 08, 2009
IT and business leaders today can no longer look at IT simply as a cost center, it is now a vital part of business success. Improving the efficiency of IT and improving the measurement of its impact on business performance are at the forefront of managers' concerns. Access to ITIL books can be instrumental in providing the methodology for IT improvement. Learn more today!
Tags : safari books online, government, it service management, itil, version 3, best practices, strategy, design, transition, maintenance, office of management and budget, omb, sox, sarbanes-oxley, it operations, service strategy, service design, service level management, slm, operational level agreements
     Safari Books
By: ServiceNow     Published Date: Jan 03, 2017
Learning ITIL is not easy. If memorizing ITIL terminology has made you either: Comatose Caffeine addicted Repeatedly Google the term “coping strategies” … Then clearly, you have not read our ITIL eBook series. This series will help you learn ITIL in a way that is actually (gasp!) fun. You’ll learn all about the five stages of ITIL and get: A deeper understanding of what ITIL is and why it’s so important to keep everything running at work Translations of ITIL terms (the digestible kind) to put you on the path to get ITIL certified Useful diagrams and processes to facilitate the smooth and efficient delivery of IT services What are you waiting for? Dive in!
Tags : 
     ServiceNow
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