knowledge centered service kcs

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By: MindTouch     Published Date: Oct 02, 2019
In the world of knowledge management (KM) vendor selection, its easy to promise the world. Often, it comes down two types of KM solutions: knowledge base software bundled into an existing CRM suite; and the standalone KM platform. Which is best? Weve put together an exhaustive list to help you choose a solution capable of delivering service excellence across all customer-facing channels.
Tags : customer journey, customer success, digital transformation, knowledge base, knowledge centered service (kcs), self-service
     MindTouch
By: MindTouch     Published Date: Oct 02, 2019
9 key areas that we recommend you consider when evaluating knowledge management platforms, why they are important, and where certain solutions will fall short.
Tags : content strategy, knowledge base, knowledge centered service (kcs), self-service
     MindTouch
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