mobile self service

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By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Tags : best practices, customer support, business intelligence, business optimization, customer engaement
     Pega
By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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     Zendesk
By: Sitrion     Published Date: Mar 24, 2016
This white paper highlights how mobile technologies can help transform human resources by enabling mobile HR self-services, getting rid of tedious and time consuming processes, and letting you to play a more strategic role in your organization.
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     Sitrion
By: BlueCat     Published Date: Aug 20, 2013
To enable always-on application access and business connectivity, you need a rock-solid network foundation. The increasingly complex, dynamic and fluid relationship between networks and devices requires a new approach to IP Address Management (IPAM) – one that unifies mobile security, address management, automation and self-service to provide actionable network intelligence and a broad span of control. This paper discusses the critical role of IPAM in providing a smarter way to connect mobile devices, applications, virtual environments and clouds.
Tags : device management, ipam, ip address management, ip management, dns management, dhcp management, network security, network management, network intelligence, ip networks, network management
     BlueCat
By: CCMI     Published Date: Jul 20, 2011
Telecom expense management is a critical and well-established discipline that has grown to encompass the challenging problem of mobile device and cost management. And now there's a simple, self-service approach to successful mobile expense management (MEM) that is simple to implement and demonstrates immediate results.
Tags : xigo, ccmi, mem, mobile expense management, voice report, telecom expense management, tem, mobile device management, mobility management
     CCMI
By: Cherwell Software     Published Date: Sep 22, 2015
The next generation user expects more do-it-yourself IT offerings. Whether it’s self-service portals with interfaces to rival Amazon or personal mobile devices with 24/7 business access, users are requesting more self-service functions and capability. To the modern user of technology “consumer-grade” has become a standard, and it’s ITs’ job to not only appease but genuinely satisfy contemporary users. This research highlights four ways to satisfy the modern user who brings their own knowledge, devices, applications and technical expectations to the workplace.
Tags : business enablement, cloud applications, cloud computing, cloud infrastructure, cloud strategy
     Cherwell Software
By: Citrix Systems     Published Date: Apr 15, 2015
App and desktop virtualization is much more than a technology solution. It is transforming the way organizations of all sizes are enabling their workforces while simplifying the desktop management process for IT administrators. With app and desktop virtualization, IT organizations can provide every user with a workspace environment completely unrestricted by physical location. This paper addresses many common business challenges facing IT organizations, such as enabling mobile workstyles without compromising security, streamlining desktop management efforts as the number of employees in remote offices and offshore locations increases and making the user experience personal through self-service access to applications and desktops.
Tags : citrix, desktop virtualization, efficiency, virtualization, mobile computing
     Citrix Systems
By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
Tags : oracle, service cloud, customer interaction, customer support
     Oracle Service Cloud
By: AWS - ROI DNA     Published Date: Jun 12, 2018
Achieving a 360-degree view of customers has become increasingly challenging as companies embrace omni-channel strategies, engaging customers across websites, mobile, call centers, social media, physical sites, and beyond. Learn how software solutions in AWS Marketplace can automate data lake analysis, enabling self-service platforms for analysis that expand and enhance personalization while deepening customer understanding so you can spend more time acting on insights.
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     AWS - ROI DNA
By: Interactive Intelligence     Published Date: Oct 10, 2012
Nearly two-thirds of customers who try to solve issues online or through an interactive voice response (IVR) system inevitably choose to speak with an agent. Can smartphone applications change this interaction landscape for the better?
Tags : mobile apps, mobile self-service, mobile applications, customer interactions
     Interactive Intelligence
By: GrapeCity, Inc.     Published Date: Feb 25, 2013
Since business-wide deployment of ad hoc reporting tools can be a resource-intensive process, this white paper offers five-step roadmap of evaluation steps to help fully assess the quality of the products under consideration.
Tags : ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi, end user reporting, dashboards, data visualization, charts, reports, analytics, multi-tenant, self-service reporting, crystal
     GrapeCity, Inc.
By: GrapeCity, Inc.     Published Date: Feb 25, 2013
Gartner predicts that by 2016, 40 percent of the global workforce will be mobile, and, by 2018, 70 percent of workers will be mobile. This white paper discusses how to choose a mobile ad hoc BI solution.
Tags : ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi, end user reporting, dashboards, data visualization, charts, reports, analytics, multi-tenant, self-service reporting, crystal
     GrapeCity, Inc.
By: GrapeCity, Inc.     Published Date: Feb 25, 2013
Getting ad hoc reporting tools into users’ hands can be a logistical challenge. This white paper offers five tips for easing that process and discusses how to effectively deploy ad hoc reporting for business users.
Tags : ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi, end user reporting, dashboards, data visualization, charts, reports, analytics, multi-tenant, self-service reporting, crystal
     GrapeCity, Inc.
By: GrapeCity, Inc.     Published Date: Feb 25, 2013
Encouraging self-service BI adoption is both a technical and a human resource effort. This white paper offers a 10-point checklist for improving this process, and includes these questions and more in this easy-to-read white paper.
Tags : ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi, end user reporting, dashboards, data visualization, charts, reports, analytics, multi-tenant, self-service reporting, crystal
     GrapeCity, Inc.
By: GrapeCity, Inc.     Published Date: Feb 25, 2013
When it comes to explaining information, this white paper outlines a few basic data visualization tips to improve the impact of visualizations, ensuring that the story in the data is expressed as effectively as possible.
Tags : ad hoc reporting, ad hoc report designer, self-service bi, business intelligence, reporting, activereports, web-based reporting, mobile bi, end user reporting, dashboards, data visualization, charts, reports, analytics, multi-tenant, self-service reporting, crystal
     GrapeCity, Inc.
By: IBM     Published Date: Aug 06, 2014
The future era of retailing has arrived, marked by dramatic signs of change. To stay competitive, retailers need to do three things quickly: using Social, Location and Mobile (SoLoMo) capabilities; enable shoppers’ desires for self-service retailing and assess current retail capabilities
Tags : ibm, retail, consumers, retailers, social, location, mobile, self-service
     IBM
By: Citrix     Published Date: Jul 17, 2014
This paper addresses many common business challenges facing IT organizations, such as enabling mobile workstyles without compromising security, streamlining desktop management efforts as the number of employees in remote offices and offshore locations increases and making the user experience personal through self-service access to applications and desktops.
Tags : citrix, xenapp, mobile workers, mobile workforce, desktop management, virtual desktop, virtualization, roi
     Citrix
By: VMware     Published Date: Feb 24, 2017
IT organizations are largely siloed between the desktop and mobile management worlds. IT has addressed management of mobile devices with modern enterprise mobility management (EMM) solutions. However, Windows desktops have been managed separately using older PC lifecycle management (PCLM) technologies, which have fallen short of basic IT and end user expectations of today’s evolved, mobile-cloud workforce. The VMware AirWatch® Unified Endpoint Management (UEM) solution is a single, platform-independent approach for managing every device and every operating system across any organizational use case. The solution combines traditional client management requirements with modern EMM efficiencies enabling IT to deliver OS policies, patches, and apps over-the-air. Cloud-first management with instant push technologies and self-service capabilities ensure lower cost management, better security, and peak user experience regardless of the device being used to access the corporate environment.
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     VMware
By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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     Pega
By: VMware AirWatch     Published Date: May 25, 2016
La mobilité reste une opportunité stratégique importante pour les entreprises de toutes sortes, car elle peut contribuer à augmenter leur compétitivité en rendant les employés plus productifs ou en s'engageant auprès des clients de manière plus innovante. Pour atteindre ce potentiel, la mobilité des entreprises doit proposer aux utilisateurs une expérience simple sur plusieurs terminaux et offrir un espace de travail sécurisé pour les applications essentielles. Pour servir cette base d'employés mobiles et de clients, les entreprises doivent activer leurs fonctionnalités BYOD et self-service avec une plateforme établie qui s'adapte pour prendre en charge de nouveaux processus. La plateforme de gestion de la mobilité d'entreprise (EMM) offre à l'informatique la possibilité d'activer les transformations de processus métier, de favoriser de nouveaux revenus et de créer de nouvelles façons mémorables de se connecter aux clients.
Tags : best practices, business optimization, business management, application management, enterprise application, business intelligence, enterprise applications
     VMware AirWatch
By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
Tags : 
     Pega
By: Kronos     Published Date: Sep 20, 2018
Kronos for Retail allows you to offer associates preferred scheduling options, mobile self-service, fairer application of workplace policies, and perfect paychecks. The result? Associates who are more loyal, productive, and motivated to deliver exceptional customer service.
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     Kronos
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