modern customer

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By: ServiceNow     Published Date: Feb 24, 2017
At the highest level of organizations, a new management directive has emerged to meet the changed nature of customer demands and interactions as well as the need to differentiate within the market. This directive has one goal: providing a differentiated customer service experience. As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience that creates a "relationship" based on intangible benefits that their customers will find hard to give up. While this vision is theoretically sound, it requires a significant tactical shift in business thinking and processes. The modern customer's habits and service requirements have changed radically. Meeting these needs challenges many historically held beliefs and practices regarding the customer and modes of interaction.
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     ServiceNow
By: Epicor     Published Date: Apr 04, 2016
To succeed in today’s challenging climate, distributors must keep pace with change, manage the complexities of growth, and keep their current accounts happy while attracting new customers. Download this white paper to learn how you can smoothly and efficiently grow a modern, integrated distribution business that customers will love. You’ll discover the five goals you can pursue to ensure your company’s secure growth: • Attract and sell to eCommerce shoppers • Convert one-time shoppers into business accounts • Become the preferred supplier in your field • Optimize for business efficiency • Defend your current accounts
Tags : epicor, distribution, business efficiency, ecommerce, enterprise applications
     Epicor
By: VMware     Published Date: Jul 01, 2016
Learn why VMware vSphere® users across multiple industries turned to VMware vCloud® Air™, the ready-to-run public cloud built on vSphere, to modernize their data centers. While each organization’s story may be unique, VMware vSphere customers can quickly realize the cost-effectiveness and operational efficiencies that the public cloud delivers—without compromising the investments they’ve made in their on-premises data centers.
Tags : vmware data center, vcloud air, vsphere, hybrid cloud, public cloud, private cloud, disaster recovery, data center extension, data center replacement, date center modernization, virtual private cloud
     VMware
By: CA Technologies     Published Date: Aug 21, 2017
Agile software development is no longer a fad, a niche methodology, or just for startups: it’s a requirement for any modern and adaptive development organization. Without the adoption of agile practices, your business may be challenged to keep pace with customer commitments, beat the competition to market, and establish a roadmap for strategic innovation. But a proven framework for agile transformation—including services and tooling can enhance your productivity and speed, and support you as you scale.
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     CA Technologies
By: Datastax     Published Date: Jul 02, 2018
In this eBook, we’ll take a look at why DataStax and Azure combine to make the ideal hybrid operational cloud database for the modern application needs of many of our large enterprise customers. The eBook explains how digital disruptors like Microsoft, Komatsu, and IHS Markit are leveraging the DSE+Azure hybrid cloud database to build game-changing applications built for the Right-Now Economy.
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     Datastax
By: CA Technologies EMEA     Published Date: Sep 11, 2018
Modern solutions like CA PPM continue to raise the bar above last-generation IT demand management tools, continuously providing new features to ease the burden of the PMO, the financial manager, the resource manager and the product manager. In the last few years, new vendors looking to exploit the large and increasingly influential project and portfolio management (PPM) market have developed modules that “snap” into their SaaS platforms. These vendors claim their tools are easy to install, easy to manage and save customers money. It sounds too good to be true. And for most organizations, it is. Carefully consider whether you need a PPM solution that is only capable of providing low-level functionality for the project manager, or if your organization could benefit from PPM technology that provides 360-degree optics across your organization, delivers actionable business intelligence and enables extensive modeling and forecasting capabilities to make data-driven business decisions.
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     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 11, 2018
Speed is increasingly becoming the most important factor in project execution for a modern business. Of course, it has always been important to deliver projects as quickly as possible—that’s why schedules were developed and managed to. But historically those schedules were usually rather arbitrary. Today, things are very different. Customers expect more functionality more quickly than ever before, and they are unwilling to tolerate delays or missed commitments. Organizations have recognized the importance of minimizing time to delivery, seeking to leverage opportunities and solve challenges in as little time as possible, but in doing so they have frequently forgotten one critical aspect. They aren’t actively managing those time horizons—they are simply careening headlong toward the end goal. That can introduce significant problems, and that’s what we want to look at in this white paper.
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     CA Technologies EMEA
By: VMware     Published Date: Oct 02, 2018
Digital disruption is fundamentally changing IT. Today’s organizations are under more pressure than ever to innovate fast and offer a superior experience to every customer. In this white paper, we explore the advantages that a modernized data center can bring for IT organizations seeking to keep pace in a dynamic environment, and how a software-defined approach can help move them forward. Real-world examples showcase how VMware is enabling IT teams to develop future-proof strategies with a foundation that is ready for cloud environments as well as global expansion and customer acquisitions. Submit the form to read this latest whitepaper to discover the advantages and how you could develop a future-proof strategy with VMware.
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     VMware
By: CA Technologies EMEA     Published Date: Nov 16, 2017
in der modernen application Economy hängt der markterfolg immer stärker von der Fähigkeit eines unternehmens ab, multi-Channel-anwendungen mit hervorragender und einzigartiger Customer Experience bereitzustellen. um die dafür erforderlichen Service Levels zu halten, müssen sich it-teams zu einem proaktiven it-monitoring hin bewegen. Dieses White Paper gibt einen Überblick über die Hauptanforderungen, die erfüllt sein müssen, damit it-teams effektive, proaktive monitoringfunktionen einrichten können.
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     CA Technologies EMEA
By: Oracle     Published Date: Sep 14, 2015
Dieser Bericht zeigt wie mit Oracle Sales Cloud ein moderner Vertrieb aufgebaut werden kann. Erfahren Sie hier wie Sie im Zeitalter der digitalen Kunden erfolgreicher verkaufen können.
Tags : sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps
     Oracle
By: Oracle     Published Date: Sep 14, 2015
Erfahren Sie in diesem Bericht wie Branchenführer das Konzept des „vernetzten Kunden“ in multiplen Kanälen aufgegriffen haben und sich mit Hilfe der drei Elemente für moderne Kundenzufriedenheit von ihren Wettbewerbern abheben.
Tags : modern customer care, customer care, multi-channel, connected customer, customer experience, customer care in a multi-channel world
     Oracle
By: Genesys     Published Date: Dec 11, 2013
Read Now: The Automatic Call Distributor (ACD) is no longer a core component in the contact center and has become a costly technology that is difficult to manage in a distributed enterprise environment. If you are looking to move away from your legacy call center infrastructure — to a modern, multi-channel Contact Center this white paper gives you a blueprint to modernization and replacing your ACD. Read this insightful resource to learn how building a multi-channel contact center based on IP/SIP technology can enable you to: • Enhance Customer Experience • Virtualize your customer service environment • Reduce Total Cost of Ownership (TCO) Get this whitepaper for best practices, and integration guidelines to help you transition to a modern, SIP/IP-based contact center environment. Read Now.
Tags : automatic call distributor, acd, contact senter, legacy call center infrastructure, multi-channel contact center, ip/sip technology, total cost of ownership, tco, genesys
     Genesys
By: Dynatrace     Published Date: May 20, 2016
How to Modernize Your eCommerce Analytics and Improve Customer Experience: 6 best practices of digital performance masters If you are responsible for digital performance, this eBook is your guide for: - Maximizing revenue and brand loyalty - Launching new initiatives wtih confidence - Building engaging digital experiences faster
Tags : dynatrace, ecommerce, ecommerce analytics, digital performance, customer experience, digital, software development, enterprise applications
     Dynatrace
By: Genesys     Published Date: May 10, 2016
Your Guide to Evaluating, Selecting and Modernizing Your Contact Center to Deliver Exceptional Customer Experience
Tags : call center, cloud call center, cloud contact center, omnichannel, genesys, contact center, modernization, guide, ebook, customer experience, customer, communication, touch points, enterprise applications
     Genesys
By: Genesys     Published Date: May 10, 2016
Integrating Phone Self-Service Into the Omnichannel Customer Experience
Tags : genesys, ovum, ivr, modern, predictive, self service, customer experience, omnichannel, enterprise applications
     Genesys
By: Genesys     Published Date: Aug 09, 2016
This paper will help you get a high-level view of the modern contact center, including: • The rapidly changing needs and expectations of customers today • Details of the benefits of integrating CRM and cloud contact center systems • Best practices when integrating with a cloud contact center
Tags : crm, contact center, customer experience, genesys, customer expectations, cloud contact center
     Genesys
By: CA Technologies     Published Date: Jul 20, 2017
Mission essential systems run on mainframes. With 71% of corporate data, it is no wonder that 63% of your peers are forecasting growth in utilization. What’s more is that the Mainframe now finds itself at an inflection point: going from being a supporting platform of transaction revenue to becoming a source of revenue growth and innovation. In fact, according to IDC Connected Mainframe adopters are realizing 300% ROI, a 10 month payback and additional $200M in application revenue. The Infographic also covers the 2 main strategies of Connected Mainframe – Modernization and Integration and technology initiatives under each with customer quotes.
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     CA Technologies
By: CA Technologies     Published Date: Jul 26, 2017
Extending DevOps to mainframe applications and teams is essential towards the agility and velocity that enterprises require to remain innovative in today’s turbulent digital business environment. Talking Points: • For enterprises with mainframes, trying to achieve the benefits of Digital Transformation without dealing with existing mainframe assets is a fool’s errand. • Breaking down silos and moving to DevOps is central to what it means to undergo Digital Transformation. • Including the mainframe in modern software development approaches can improve quality overall, reduce test cycles and deployment timeframes, and ensure mainframe-based applications support the end-to-end performance requirements that today’s customers demand.
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     CA Technologies
By: Pure Storage     Published Date: Sep 13, 2019
Discover how to revolutionize processing performance, data intelligence, customer experiences, and GRC. The future of financial services will belong to those who can capture and capitalize on data. And it all begins with employing modern data strategies in four critical areas. Description You’ll learn how to: Leverage AI, machine learning and predictive analytics. Get scalable, high-speed access to vast amounts of data. Respond faster, become more competitive, and attract new customers.
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     Pure Storage
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
By investing in your customer experience teams, next-generation approach, and customers, you empower the modern customer across all touch points and create remarkable experiences. Oracle has the most complete set of customer experience cloud applications to help you meet change, achieve growth, and drive customer loyalty.
Tags : service, commerce, cpq, cloud, sales, social, marketing
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
For sales teams to be successful in the age of the customer, they need tools that help them close more deals, faster. Some CRM tools are underused because they’re not geared to helping reps sell in the modern era. This may be because they’re complicated to use; because they’re isolated from the apps your reps use every day; or because they don’t give reps the information they need. Today, sales automation is not (just) about managing accounts, contacts, and activities. It’s about gaining insight that provides a competitive edge, having access to predictive information, being able to collaborate in real time, creating quotes in front of the customer, updating forecasts. All at any time, from any place, using mobile devices—all helping to drive sales and pipeline.
Tags : sales, mobile, analytics, customer data, sales automation, accounts, contacts, predictive information
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Intel     Published Date: Sep 14, 2018
Today’s tech savvy consumers are continually driving organizations to deliver a modernized shopping experience. To achieve this, retailers are pushing the edge on developing non-traditional ways in delivering sales messages. One of the best ways to engage shoppers with an in-store digital presence is through modern adaptive signages. Modern signages enable two-way interaction between customers and businesses, tapping onto cutting-edge technologies such as sensors and analytics to respond to customer behavior—helping retailers customize content on the fly. Find out how Giada Technology leveraged on Intel® processors to power up their cloud terminals to pre-process signage, sensor, and mobile data to efficiently exchange information with the cloud. Retailers are better positioned to present contextual promotions to the shoppers, delivering benefits of lesser wait-time and increased customer satisfaction.
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     Intel
By: Amazon Web Services EMEA     Published Date: Aug 02, 2019
Companies worldwide are undergoing digital transformations. By modernizing their applications, they can deliver better service to customers, and keep pace in a competitive landscape. In many cases, AWS has helped companies modernize by implementing containers—and initiating cultural shifts— to streamline development. In this eBook, we discuss best practices in containerization and how you can get started today with containers on AWS.
Tags : containers, developers, application, aws
     Amazon Web Services EMEA
By: Gigamon     Published Date: Jun 21, 2019
Accelerate your digital transformation journey by giving teams and tools the application visibility needed to monitor and secure modern digital applications. Download this whitepaper to learn how you can Isolate and extract application and component traffic across multiple tiers for monitoring, Provide application metadata to analytics tools, enabling faster detection of customer experience, application performance and security-related issues and send only relevant traffic to the appropriate tools to reduce load and increase effectiveness.
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     Gigamon
By: Interactions     Published Date: Feb 27, 2019
The quality of a customer care strategy can make or break a company. Simply resolving a customer service issue or complaint is no longer enough— in a compettve, customer-obsessed environment, there is always room for improvement. In a recent research report on Customer Efort, Interactons found that customers simply aren’t willing to spend a lot of tme getng their issues resolved. That’s why brands today need to design a modern customer care strategy that not only addresses their customers needs, but also removes efort and frustraton. And do all of this while reducing the ever increasing cost and complexity of customer care. So how do you get started with developing a successful customer care strategy? We’ve outlined 4 steps that address the major points you need to consider when building a customer care roadmap.
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     Interactions
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