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By: CA Technologies     Published Date: Feb 13, 2015
Today’s challenging and hyper-competitive business environment offers CIOs a unique opportunity to assume an expanded role as a strategic technology expert collaborating with the business toward greater success, more revenue and happier customers. It’s in IT’s hands at the moment, but the window of opportunity is closing as lines of business get tech-savvy, spending more of their budgets on IT projects and re-examining the role that IT plays in advising them. IT can either define a new role for itself which embraces this change, or ignore it and risk becoming increasingly irrelevant to the business.
Tags : business environment, strategic environment, collaboration, customer service, it roles
     CA Technologies
By: Mimecast     Published Date: Dec 29, 2016
Cybercriminals constantly engage organizations in a game of leapfrog: system defenses improve, so malware searches for new holes. Recently, ransomware, which has been around since 1989, has been gaining momentum. Download this Mimecast sponsored report to learn about this growing threat, its impact to organizations and the ways to help thwart an attack.
Tags : mimecast, security, ransomware, cybersecurity
     Mimecast
By: SAP SME     Published Date: Aug 13, 2015
¿Cómo puede saber si ha llegado el momento de cambiar de plataforma? Lea el documento informativo y aumente su ROI. No pierda más y comience a capturar todas las oportunidades de ingresos disponibles.
Tags : omnicomercio, plataforma, sistema de comercio, e-commerce, comercio electrónico, ventas en línea, tienda online, ventas móviles, plataforma digital, sistema de comercio electrónico, hybris, experiencia del cliente, omnicanalidad
     SAP SME
By: Mitel     Published Date: Jun 29, 2016
À quand remonte la dernière fois que tous vos employés étaient au bureau le même jour ? Difficile de répondre ? Entre les déplacements et réunions à l’extérieur, les collaborateurs travaillant à distance et en télétravail, la souplesse des horaires et les arrêts maladie, la présence de l’ensemble des collaborateurs au bureau au même moment devient de plus en plus rare. Dans le climat concurrentiel actuel, c’est l’atteinte des résultats qui dirige les organisations et qui permet d’évaluer les employés. Le maintien de la productivité est donc clairement de première importance, où que se trouvent les collaborateurs. Ce n’est pas toujours chose aisée. Voici cinq façons d’améliorer la productivité de vos employés dans votre organisation.
Tags : les meilleures pratiques, l'optimisation des affaires, gestion des affaires, la productivité, l'intelligence d'affaires, business technology
     Mitel
By: Sitrion     Published Date: Mar 24, 2016
Flip through this guide to get ideas of ways you can be productive in the moment and reduce time that is wasted going in and out of apps trying to get simple tasks done.
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     Sitrion
By: Genesys     Published Date: Feb 12, 2019
Avant d’appeler votre centre de contacts, la plupart des clients actuels auront déjà ou seront en train de visiter votre site web. Et pour eux, l’agent d’assistance devra le savoir au moment de prendre l’appel et ainsi leur offrir une expérience personnalisée. En d’autres termes, l’agent devra disposer d’un historique complet de leurs interactions. Or, de nombreuses entreprises peinent à relier tous ces points de contact. De fait, elles se retrouvent incapables d’offrir une expérience homogène sur tous les canaux, possible uniquement lorsque les agents disposent d’une visibilité complète sur les parcours des clients. Posez-vous deux questions. Votre infrastructure est-elle assez flexible pour prendre en charge de nouveaux canaux d’engagement client ? Intégrez-vous facilement de nouveaux canaux (vidéo, réseaux sociaux, SMS) à cette infrastructure ? Cet eBook explique comment résoudre ces problématiques et poser les bases d’une infrastructure capable de relever les défis de demain
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
I tuoi clienti sono ultra connessi. Fai in modo di esserlo anche tu. Trovare nuovi clienti e mantenere relazioni con quelli esistenti è un’attività impegnativa che porta via tempo. Quando i tuoi clienti sono pronti a interagire, li incontri proprio lì dove si trovano? In un mondo dai contorni sempre più digitali è fondamentale per tutte le aziende essere in grado di comunicare quando e dovunque il cliente desideri, che si tratti di una chiamata telefonica, SMS, chat online o social media. Scarica subito questo eBook per scoprire: Come coinvolgere e interagire con i tuoi clienti in un mondo ultra-connesso Come rendere semplici ed efficienti le tue attività di engagement del cliente Perché è arrivato il momento di adottare una soluzione di cloud contact center all-in-one
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     Genesys
By: VMware     Published Date: May 10, 2017
The next era of BYOD has arrived and IT departments are now thinking about BYOD as a strategic value-add rather than a threat that needs to be controlled. Today’s savviest enterprises are leveraging BYOD as a tool to drive mobile accessibility, increase IT oversight and enable employees to complete a business task at a moment’s notice, on any device. Download this eBook to reveal the five best practices business leaders and IT professionals are taking to turn their BYOD programs into major productivity gains.
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     VMware
By: Bazaarvoice     Published Date: Sep 21, 2016
The challenge for brands and retailers is clear. To win during the holiday shopping season, they must: • Plan holiday campaigns leveraging the very best data resources you can to inform messaging and targeting • Use the fragmented holiday shopping journey to their advantage – meeting shoppers in the moments that matter • Cut through the noise on Black Friday – and throughout holiday – to reach consumers with relevant, authentic messages that resonate
Tags : black friday, holiday shopping, holiday campaigns, customer messaging, customer targeting, holiday messaging strategy
     Bazaarvoice
By: Inspirus     Published Date: Oct 04, 2017
Many companies in HR technology claim to affect engagement — and many of them do! But most only touch one or two pieces of the engagement puzzle, and it’s tough to get a complete picture of how you’re affecting the entire employee experience. Think about the highlights of your work experiences for a moment. Maybe you won employee of the month. Maybe you hit a big goal and your team had a party to celebrate. Or maybe your team threw a baby shower or took a moment to appreciate the 10 years you spent growing with your company. You might consider those moments as you think about your work experiences, but you probably consider a number of other moments as well. The employee experience isn’t just one thing — it’s the sum of many different experiences across our relationships, our work, our personalities, and our lives. Making the connection to the individual is critical for success. When we look at how we make an impact on engagement, we can’t just look at one or two things; we have to con
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     Inspirus
By: Anaplan     Published Date: Sep 07, 2018
Le principal avantage des projets bien pense?s et bien conduits, c’est qu’ils aboutissent immanquablement au me?me re?sultat. Un cahier des charges est e?tabli, un appel d’offres est lance?, un plan projet est agre?e?, une solution est trouve?e, la mise en oeuvre se fait dans les conditions pre?vues… et le premier constat des utilisateurs est que le re?sultat final ne correspond plus aux besoins du moment. Dans un monde dont le rythme de transformation s’acce?le?re, les enjeux d’une bonne planification et mode?lisation se de?placent. Si la qualite? des mode?les et des simulations demeure importante, la capacite? a? modifier des plans, revoir des organisations, simuler des hypothe?ses impre?vues, le tout en quelques minutes, devient une impe?rieuse ne?cessite?. Un nombre croissant d’entreprises fait confiance a? Anaplan pour relever ce de?fi. Découvrez à travers cet Ebook les 5 témoignages de UFF, AXA, AccorHotels, Schneider Electric et Onduline.
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     Anaplan
By: AstuteIT_ABM_EMEA     Published Date: Feb 12, 2018
En un momento en que las empresas pretenden emular la agilidad de desarrollo de las compañías de Internet e innovar en mercados muy competitivos, el desarrollo de las aplicaciones se ha hecho cada vez más complejo. Los ingentes códigos fuente monolíticos que tradicionalmente acompañan a las aplicaciones empresariales ralentizan el lanzamiento de nuevos servicios. Además, la dispersión y aislamiento de los equipos de desarrollo y de operaciones dificultan la coordinación. A eso hay que añadirle que los usuarios son cada vez más exigentes y las empresas deben escalar y monitorizar las implementaciones para poder ofrecer una experiencia satisfactoria y un gran rendimiento. Todo ello, desde luego, sin interrumpir los servicios.
Tags : microservicios, evolucion, arquitectura, aplicaciones, modernas
     AstuteIT_ABM_EMEA
By: Outreach.io     Published Date: Sep 17, 2019
The Navy SEALs — a highly skilled, extremely cohesive unit that can be deployed at a moment's notice to take on the toughest missions. The same tactics and training that make the SEALs so formidable and effective can be applied to your Sales Development team. In this guide, we will teach you how to take your best Sales Development Representatives (SDRs) and turn them into a highly actionable team of world-class prospectors, ready to do battle with the toughest of territories in the most efficient way possible. You'll learn: How to identify your standout SDRs and recruit them for special missions The best ways to measure, adjust and iterate your tactics with every evolution so you can book more qualified meetings and win more deals How to deploy your new SDR SEAL team to not only boost revenue, but to rescue struggling Account Executives
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     Outreach.io
By: dinCloud     Published Date: Jun 19, 2018
As a professional in the legal industry, you may have been reading articles and hearing from colleagues about the traction and momentum for cloud services. Deciphering cloud solutions for your particular needs is still convoluted. A common use case is cloud backup and in many cases, multiple, redundant copies of legal files. Whether it is misplacing or losing data or in the case of a natural disaster, backups are a necessary part of this business.
Tags : cloud, trends, legal, industry
     dinCloud
By: Rokt     Published Date: Dec 17, 2018
Today’s travel industry is sitting on a major opportunity to drive increased customer value and ancillary revenue both on its booking confirmation page and throughout the checkout experience. In collaboration with travel intelligence company Skift, this report reveals best practices for getting smarter in the transaction. With insights and examples from brands including Airbnb and HotelTonight, learn about the 3 P’s of upsells: Prioritization, Personalization and Presentation.
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     Rokt
By: Qualtrics     Published Date: Oct 02, 2018
Customer journey mapping is a major component of any customer experience program. Of course, a key part of mapping the customer experience includes identifying key moments of truth or moments of consumer brand interaction that shape brand perception and loyalty. In the digital age, many key moments of truth for your customers are happening online. This means that more and more of your consumers, brand perceptions and attitudes will be based on purely digital interactions (in-app, website, wearable tech, etc.). This has made understanding your customers’ digital interactions an essential part of any customer experience program. “It has been said that VOC programs without a web presence engage only 2% to 10% of those who interact with their website” (marketing sherpa). As we move into the future, this trend will continue. We know that mobile is an inherent part of today’s digital experience. Global mobile and tablet internet usage just exceeded desktop use for the first time (GS StatCoun
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     Qualtrics
By: Zscaler     Published Date: Jun 19, 2019
Le applicazioni, come ormai anche gli utenti, stanno abbandonando la rete corporate. Tuttavia i sistemi di sicurezza spesso si trovano ancora all’interno del DC. E’ ormai arrivato il momento di ripensare questa architettura e offrire un’esperienza sicura ed ottimale ai proprio utenti senza badare a dove si trovino. La sicurezza offerta dalla piattaforma cloud di Zscaler vi permette di trasformare la vostra rete per sfruttare i vantaggi di un mondo orientato verso il cloud e alla mobilita’ degli utenti. Scoprite di piu’ con questo rapporto.
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     Zscaler
By: Zscaler     Published Date: Jun 19, 2019
Office 365 non e’ un’applicazione SaaS come le altre. La sua ‘fame’ in termini di banda larga e la sua sensibilita’ alla latenza rappresentano un vero ostacolo per le appliance tradizionali. Perche’? Perche’ la modalita’ di rete a stella non permette di offrire un’esperienza utente efficiente, aumentando allo stesso momento i costi d’implementazione. Office 365 puo’ trasformare la vostra attivita’, ma solamente con una rete addata al suo utilizzo. Scoprite in questa guida come le soluzioni Zscaler, raccomandate da Microsoft, possono aiutarvi alla migrazione verso Office 365.
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     Zscaler
By: Zscaler     Published Date: Jun 20, 2019
Una solución para un entorno de TI cambiante Debido al auge de la nube y de la movilidad, el perímetro de seguridad tradicional que antes protegía a los usuarios y los servicios internos dentro de la red corporativa, en gran medida ya no existe. Ha llegado el momento de que la seguridad evolucione, trasladando las protecciones más cerca del usuario y poniendo un nuevo énfasis en la comodidad, flexibilidad y fiabilidad. Descubren más sobre la solución SDP de Zscaler en este libro blanco.
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     Zscaler
By: Zscaler     Published Date: Jun 25, 2019
Una soluzione per un ambiente IT in costante evoluzione Dato questo spostamento verso cloud e mobilità, il tradizionale perimetro di sicurezza che una volta proteggeva utenti e servizi interni alla rete aziendale è ormai in gran parte scomparso. È arrivato il momento per la sicurezza di evolvere, posizionando le protezioni più vicine all’utente e ponendo una nuova enfasi su elementi quali praticità, flessibilità e affidabilità. Scopri di più sulla soluzione SDP di Zscaler in questo libro bianco.
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     Zscaler
By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
Among all the trends and buzzwords currently shaking up the marketing industry, one concept is emerging as the one to watch: customer experience (CX). Providing individual customers with the best possible experience is becoming the top priority at the moment, even to the point where experience outshines product quality(!) as the main differentiator. This is confirmed by a recent Gartner1 survey, in which 86 percent of participating companies listed customer experience as the main factor for gaining a competitive advantage, compared with merely 36 percent in 2012.
Tags : customer lifecycle, lifecycle marketing, customer experience, omnichannel, multichannel, automation, loyalty, crm, marketing, personlisation, campaign management, customer marketing, retention marketing, marketing cloud, marketing solution, marketing platform, artificial intelligence, prediction learning, product recommendation
     Selligent Marketing Cloud
By: Mimecast     Published Date: Apr 18, 2017
"Cybercriminals constantly engage organizations in a game of leapfrog: system defenses improve, so malware searches for new holes. Recently, ransomware, which has been around since 1989, has been gaining momentum. Download this Mimecast sponsored report to learn about this growing threat, its impact to organizations and the ways to help thwart an attack."
Tags : ransomware, cyber security, mimecast, fraud protection
     Mimecast
By: Mimecast     Published Date: Aug 22, 2017
Cybercriminals constantly engage organizations in a game of leapfrog: system defenses improve, so malware searches for new holes. Recently, ransomware, which has been around since 1989, has been gaining momentum. Download this Mimecast sponsored report to learn about this growing threat, its impact to organizations and the ways to help thwart an attack.
Tags : ransomware, mimecast, security, cyber attacks
     Mimecast
By: Workday France     Published Date: Feb 04, 2019
Vous dépendez toujours d'un ERP traditionnel et de feuilles de calcul? Avec l'essor de l'économie digitale, vous risquez de ne pas exploiter pleinement le potentiel de vos données et de mettre votre organisation en péril. Découvrez pourquoi le moment est venu pour les organisations en croissance de passer à l'ERP Cloud. Lire le rapport
Tags : la finance, technologie de la main-d'œuvre, stratégie digitale
     Workday France
By: Silverpop     Published Date: Sep 19, 2011
10 tips for expanding your behavioral knowledge base, shaping your content and leveraging timing so you deliver the ideal message at the perfect moment, plus real-life examples of how companies have made it happen.
Tags : silverpop, marketing, right message, email, social media
     Silverpop
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