organizational knowledge

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By: Zendesk Ltd     Published Date: Sep 11, 2018
Customers have caught on that support interactions are getting better. When they reach out, they’ve come to expect an instant response that says “we’re here for you”. When they want information, it’s expected to be accurate, up-to-date, and easily accessible. Essentially, they come to expect efficiency during support interactions. As a result, businesses are becoming more cognizant of their self- service offerings. Customers want to be left feeling empowered; it’s even better when they can do so on their own. Self-service saves time for agents, cuts down on organizational costs, and leaves the customer with a positive outlook of a brand. This eBook delves into how AI can enhance your customer self-service offerings with automatically-generated knowledge bases, content cues for your service agents, and chatbots.
Tags : customer service, customer experience, artificial intelligence, chatbots, self-service
     Zendesk Ltd
By: IBM     Published Date: Jun 25, 2018
Vast resources of data are increasingly available, but the sheer volume can overwhelm human capability. By implementing the cognitive system of IBM Watson Discovery into their infrastructure, businesses can extract deeper and more accurate insights by efficiently identifying, collecting and curating structured and unstructured data. Watson Discovery, also capable of creating content collections and custom cognitive applications, can transform organizational processes to extend proprietary content and expert knowledge faster and at greater scales. Read more to learn how Watson Discovery can keep your organization evolving ahead of the competition. Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
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     IBM
By: ServiceNow     Published Date: Oct 11, 2017
Customer service and contact centers are on the front lines representing organizations. Their successful handling of service issues helps deliver on the promise of a great customer experience. To continue meeting the demands of customers — while fulfilling the organizational goal of delivering a differentiated service experience — the modern customer service organization requires a seamlessly integrated front-office to back-office enterprise applications architecture and set of processes. As products and services become more technical in nature — think IoT devices — this interconnectedness is essential. Systems and customer support staff must be informed and enabled through technology to provide a contextualized experience that meets the customer's needs. Consistency across channels, proactive service, knowledge of a customer's past service requirements, technical skills, and rapid assessment and response will be essential requirements for modern customer service, which in turn creates
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     ServiceNow
By: Cornerstone OnDemand     Published Date: Jan 12, 2015
The dreaded annual performance review: whether you’re on the giving or receiving end, it can be an uncomfortable experience for both managers and employees. But it doesn’t have to be. See how great organizations use reviews to: • Motivate employees • Increase employee productivity • Create an on-going dialog between employees and managers • Support overall organizational goals
Tags : performance review, time consuming, reviewers, organizational knowledge, team, manager, employee, productivity, goals
     Cornerstone OnDemand
By: Cornerstone OnDemand     Published Date: Jan 12, 2015
Are performance reviews more time consuming than useful? Do your employees and your organization actually benefit from them? Well they should, and if done right, they will. You will learn how reviews can: • Motivate managers and employees • Create better managers (not better reviewers) • Improve team performance • Contribute to organizational knowledge
Tags : performance review, time consuming, reviewers, organizational knowledge, team, manager, employee
     Cornerstone OnDemand
By: IBM     Published Date: Jan 12, 2009
In today's competitive environment, sharing information and expertise can be critical in driving organizational success. To foster innovation, it's important to create collaboration communities of employees, as well as customers and partners "outside the firewall." Read this white paper to learn how to tap into both internal and external knowledge.
Tags : ibm, collaboration communities, tapping internal knowledge, innovation at workplace, collective knowledge, collaboration through communication, networking, enterprise applications
     IBM
By: Cornerstone OnDemand     Published Date: Oct 17, 2014
Are performance reviews more time consuming than useful? Do your employees and your organization actually benefit from them? Well they should, and if done right, they will. You will learn how reviews can: - Motivate managers and employees - Create better managers (not better reviewers) - Improve team performance - Contribute to organizational knowledge
Tags : cornerstone on demand, csod, performance reviews, management, employee, motivation, team performance, reviews
     Cornerstone OnDemand
By: Cornerstone OnDemand     Published Date: May 05, 2014
Are performance reviews more time consuming than useful? Do your employees and your organization actually benefit from them? Well they should, and if done right, they will. You will learn how reviews can: - Motivate managers and employees - Create better managers (not better reviewers) - Improve TEAM performance - Contribute to organizational knowledge
Tags : reachmail, performance reviews, employee reviews, employee productivity, performance management systems, management tips, management style
     Cornerstone OnDemand
By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
Tags : help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management, asset, work order, request management, alerts, sla, service level agreement, performance evaluation, dashboard
     Numara Software
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