outcomes

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By: Interactive Intelligence     Published Date: Apr 23, 2014
Customer Experience (CX) and Net Promoter Score (NPS) are two of the benchmark measurements companies now use to gauge customer satisfaction. And to understand how budgetary decisions impact CX and NPS outcomes, companies are turning to advanced contact center technology for strategic planning and big data. But business requirements to manage these outcomes successfully must incorporate back-office operations as well as the contact center. Read why.
Tags : contact center, contact center strategy, customer experience, optimization, strategic planning, budgeting tools, workforce management solutions, call center
     Interactive Intelligence
By: CBRE     Published Date: Oct 11, 2016
Real estate serves as a tangible expression of the strategic decisions a company makes. Leading commercial real estate firm, CBRE, explores holistic real estate management approaches that organizations take within the broader business context for utilizing the workplace to help drive better business performance. Download the white paper now.
Tags : workplace, commercial real estate, occupier, cbre, outcomes
     CBRE
By: IBM     Published Date: Dec 07, 2010
To support increasing demands, healthcare organizations need to improve their agility between processes and people through improved information sharing
Tags : ibm, advanced case management, healthcare, content management, social networking, collaboration, analytics, policies
     IBM
By: IBM     Published Date: Dec 07, 2010
In today's business environment, having a full audit trail of decision making history is critical. Download this recorded discussion to discover Case Management and listen how organizations are able to optimize outcomes based on advanced intelligence capabilities.
Tags : ibm, advanced case management podcast, acm, audit trail, business intelligence, content management
     IBM
By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
Tags : itil, itil v3, bsm, bsa, dca, itsm, it service management, operations
     HP Service Management
By: HP Service Management     Published Date: Sep 04, 2008
Today, 84% of IT organizations view automation as a top investment priority for delivering on business outcomes.  Explore key priorities and trends based on IDC’s global survey of 164 IT professionals, including the role of automation across “IT silos” and virtualization, cost efficiencies and process standardization, and market maturity.  Read this new IDC survey to learn more.
Tags : communications, network and service management, software, infrastructure software, system management software, hp sm, hpsm, service management
     HP Service Management
By: Progress Software BTA Financial     Published Date: Oct 15, 2008
This Assessment Guide helps you to create a high-level overview for each business-critical application, detailing the context of the application, highlighting risk factors and overall effectiveness of each application. This assessment, in turn, will provide a foundation for further investigation and actions to optimize the outcomes of your business-critical transactions and mitigate risk.
Tags : soa risks, application risks, integration risks, actional, application assessment, progress software, soa infrastructure, soa security
     Progress Software BTA Financial
By: Progress Software BTA Telecommunications     Published Date: Oct 15, 2008
This Assessment Guide helps you to create a high-level overview for each business-critical application, detailing the context of the application, highlighting risk factors and overall effectiveness of each application. This assessment, in turn, will provide a foundation for further investigation and actions to optimize the outcomes of your business-critical transactions and mitigate risk.
Tags : soa risks, application risks, integration risks, actional, application assessment, progress software, soa infrastructure, soa security
     Progress Software BTA Telecommunications
By: IBM Software     Published Date: Nov 04, 2010
Learn how decision management optimizes and automates high-volume decisions to create successful outcomes.
Tags : ibm cognos, predictive analytics, decision management, automation
     IBM Software
By: IBM Software     Published Date: Jan 25, 2012
Business analytics is the means by which organizations optimize business outcomes. Using insights that can be accessed, shared and acted on by employees at every level, organizations can increase profits, reduce costs, manage risk and make more accurate predictions to prepare for future outcomes. Learn why analytics-driven organizations outperform their peers.
Tags : ibm, cognos, business intelligence, technology, analytics, business analytics
     IBM Software
By: IBM Software     Published Date: Feb 03, 2012
Read this white paper from IBM to learn about applying predictive analytics to claims management, including the typical ROI achieved, how embedded analytics improves decision making, and technology components of a predictive analytics solution.
Tags : ibm, security, predictive analytics, security policy, risk management, internet security, security solutions
     IBM Software
By: IBM Software     Published Date: Oct 24, 2011
Read this white paper from IBM to learn about applying predictive analytics to claims management, including the typical ROI achieved and much more!
Tags : data analysis, ibm data analysis, smarter planet new intelligence, rfid, sensors and actuators, epedigree, track and trace, insurance fraud
     IBM Software
By: SAS     Published Date: Jun 05, 2017
"The connected customer is an individual who is intimately connected to the data, outcomes, decisions and staff associated with any relationship to an organization. To create personalized experiences, companies across all industries must pursue a more connected relationship with their customers through technology and processes focused on delivering relevant personalized experiences whenever possible. In this report, Blue Hill explores the key traits associated with supporting the connected customer through the internet of things, and provides guidance on why the internet of things will be essential across the general business landscape. "
Tags : 
     SAS
By: SAS     Published Date: Oct 18, 2017
Health insurers have long been plagued by issues of fraud, waste, abuse, error and corruption. Taking an enterprise approach to payment integrity one that combines advanced data management and sophisticated analytics can help payers detect and prevent fraud; effect positive change in how providers, employees and patients behave; and substantially reduce health care costs. Payers can achieve better outcomes when software support for the core disciplines of payment integrity run on a single platform.
Tags : 
     SAS
By: SAS     Published Date: Jun 27, 2019
Imagine: Your pharmaceutical or medical device has been tested in carefully designed clinical trials and shown to meet required standards of efficacy and safety. It has gained regulatory approval and has gone to market. Now you want to know, does it measure up to its promise when used in the real world? Does it materially improve patient outcomes? Does it outperform alternative therapies? Does it achieve these outcomes at an appropriate value? Do you know which patients are most likely to benefit from it? Can you prove it, with statistical rigor? As the health care system moves toward a patient-centric, value-based approach, questions such as these are getting heightened scrutiny from all angles from regula- tors, payers, providers and patients. And they should. Real-world evidence (RWE) can provide new insight into the benefits, risks and cost effectiveness of medicines and medical devices in actual use evidence that can enable life sciences companies to develop better therapies
Tags : 
     SAS
By: Liaison Technologies     Published Date: Feb 07, 2014
Data integration and management can pave the way for quick realization of M&A success and time-to-value for every transaction. Have you looked into M&A?
Tags : liaison, data integration, data management, it resources, business continuity, systems and processes, autonomous acquisitions, information segregation
     Liaison Technologies
By: IBM     Published Date: Jan 17, 2012
Come learn how the IBM portfolio of Business Analytics solutions, including the new IBM Software for Decision Management, empowers your organization to assemble and analyze information, improve decision-making and drive fact-based action to optimize business outcomes.
Tags : innovations, virtual, analytics, business, cognos, insight, decision-making
     IBM
By: IBM     Published Date: Jul 05, 2012
The Smart Analytics System 7700 is one of many ways IBM is providing smarter systems for a smarter planet. The solution is pre-configured, pre-tested and ready to deploy, reducing time to value and lowering IT costs and complexity. Read to find out more.
Tags : ibm, technology, sap, sofrware, technology, migration factory, storage
     IBM
By: IBM     Published Date: Aug 06, 2012
With customer analytics-including predictive analytics, social analytics, business intelligence, and decision management-companies are empowered to improve the customer experience and maximize business outcomes by being proactive, rather than reactive. Comments made in social channels about a perceived problem with a checkout tool on a company's website, for example, can alert company decision-makers about a potential issue before it hits the contact center.
Tags : customer analytics, loyalty, profitability, revenue, ibm, transaction data, customer survey data, demographics
     IBM
By: IBM     Published Date: Aug 07, 2012
Databases and information management systems let you describe, categorize, store, modify and analyze data. What if you could do the same with decisions? Your systems could learn from previous choices and manipulate them to fit new parameters to intelligently mold future decisions made by executives, everyday business users and even your systems to optimize outcomes. Read this a specially selected excerpt from James Taylor's new book, "Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics" to discover the guiding principles for building decision management systems that can help your organization differentiate itself from the competition at virtually every decision point.
Tags : ibm, technology, decision management systems, business rules, predictive analytics, data, james taylor
     IBM
By: IBM     Published Date: Aug 07, 2012
As a claims management professional, you have to deal daily with formidable - and sometimes competing - challenges: provide superior customer experience; achieve operational excellence and cost containment; and effectively manage risk. Predictive analytics can help you improve each of these three outcomes, but more importantly, it helps strike the right balance among these three objectives for each new claim received. Read this white paper from IBM to learn about applying predictive analytics to claims management, including the typical ROI achieved, how embedded analytics improves decision making, and technology components of a predictive analytics solution.
Tags : improving, claims, management, outcomes, predictive, analytics, claims, management
     IBM
By: IBM     Published Date: Aug 08, 2012
IBM Analytical Decision Management revolutionizes how organizations make decisions by optimizing and automating high-volume, operational decisions at the point of impact to drive better business outcomes. In this technical white paper, learn about the architecture, deisgn and execution environments for this leading-edge technology, as well as recommendations on how to manage an implementation of this decision management solution.
Tags : ibm, technology, optimized decision-making, analytical decision management, decision management, automation, technology, decision management solution
     IBM
By: IBM     Published Date: Nov 29, 2012
Across the globe, healthcare providers, insurers and governments are struggling to improve healthcare, while limiting the impacts on health system costs. Utilizing analytics to deliver impactful care management to improve clinical outcomes.
Tags : analytics, care management, care coordination, data analysis, healthcare, coordination
     IBM
By: IBM     Published Date: Nov 29, 2012
Healthcare organizations are under tremendous pressure to increase the quality of care they provide, improve clinical outcomes and control their costs. Learn to generate new clinical and operational insights by analyzing previously inaccessible data.
Tags : data, insights, ibm, data insight, data mining, data analysis, data analytics, operational insight
     IBM
By: IBM     Published Date: Nov 29, 2012
Healthcare providers and healthcare plans enterprises are facing significant and challenges to improve quality of care and patient satisfaction while controlling rising costs. Read on about making a case for improved efficiency in healthcare.
Tags : improving efficiency, healthcare, healthcare industry, quality care, acm, advanced case management, healthcare data, enterprise applications
     IBM
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