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By: Adobe     Published Date: Nov 02, 2018
Improving the customer experience is a strategic imperative for most organizations today, but delivering an engaging experience across the growing number of digital customer touch points can be a daunting challenge. Organizations must deliver responsive experiences that “play well” on smartphones, PCs, and tablets. They must publish content to installed app experiences on mobile and other connected devices, to social channels, and to email campaigns. They must manage global sites in different languages, localize the experience for different markets, and — increasingly — personalize the experience for different customer personas or segments. A modern digital experience management platform is essential for any organization hoping to make digital experience delivery a core competency. IDC interviewed organizations using Adobe Experience Manager Sites (AEM Sites) to understand the impact of the platform on their ability to create, manage, and deliver digital experiences. Study participants
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     Adobe
By: HP     Published Date: Nov 05, 2014
HP Proactive Care helps prevent problems and stabilize IT by utilizing secure, realtime, predictive analytics and proactive consultations when your products are connected to HP. Benefits include: • Problem prevention • Predictive analytics for proactive reports • Personalized consultation with a Technical Account Manager • Rapid access to advanced technical experts Download this customer brief now.
Tags : proactive care, it stability, problem protection, reduce risks, prevent it issues, care service, gen9, customer brief
     HP
By: Salesforce     Published Date: Nov 09, 2018
The pillars that are driving a superior customer service experience are changing. It used to be that just answering a customer’s question correctly and in a somewhat timely manner would cut it — but in 2016 that’s not so. Your customers carry more devices, and are more connected, informed and empowered. Today’s ultra-smart customer demands connected, seamless interactions, experiences where they can choose the service that best suits their needs and consistently offers personalized journeys across all devices. More often than not, the future of business success often depends on whether companies can deliver on those expectations.
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     Salesforce
By: Oracle     Published Date: Jan 28, 2015
Oracle Retail delivers best-in-class commerce applications focused on scalability, performance and personalized experiences. Explore 8 case studies in this scanable eBook to see how we are increasing revenue, customer engagement, and operational efficiency for industry-leading B2C and B2B brands in hardlines, fashion and grocery worldwide.
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     Oracle
By: Uberflip     Published Date: Jul 17, 2019
Tune in to this demo webinar to understand how Uberflip can help you master content experience and accelerate buyers through the funnel with personalized content journeys that make the most of your hard-earned clicks. You’ll walk away from this webinar knowing how Uberflip helps you: — Create and manage the content experience for the whole buyer journey, at scale. — Accelerate your buyer journey with engaging experiences that compel your audience to binge and self-educate. — Gather intelligence surrounding your audience and how they engage with your content, so you can constantly optimize how they experience it.
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     Uberflip
By: Genesys     Published Date: Jun 13, 2018
When building artificial intelligence (AI) into your business strategy, it’s easy to become distracted by all the new technologies on the market—each one promising a better customer experience. Make decisions based on facts, not misconceptions. When you evaluate AI technologies, consider these facts: • Bots working with human agents enables a seamless customer journey • Automated self-service costs as little as 20 cents per interaction • A single platform makes it easier to deliver personalized, proactive and predictive experiences See how AI connects customer conversations in this new analyst guide, 2017 ContactBabel Inner Circle Guide to Self-Services.
Tags : artificial intelligence, customer experience, customer journey, self-servic e, personalization
     Genesys
By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : routing, customer experience, transitions, self-service
     Genesys
By: Genesys     Published Date: Jun 13, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with MicroApps
Tags : artificial intelligence, human touch, customer conversations, customer service, reduce costs
     Genesys
By: Google Analytics 360 Suite     Published Date: Sep 05, 2017
Today’s meandering customer journeys take place over multiple channels and devices. Each interaction creates a stream of digital information, leaving marketers with a growing pile of data. But, with data seemingly everywhere, why are so many marketers still feeling like there’s not a drop to drink? Leaders Have a Data Strategy and Enable More Teams with Data In this research report from June 2017, Econsultancy surveyed more than 700 marketing and analytics executives at consumer brands to better understand how data factors into marketing strategy — and daily decision making. Two-thirds of leading marketers — those who outperformed their top business goal — say they currently have a documented data and analytics strategy. In this report, you’ll also learn how leaders have built data-driven cultures and why they are more likely to use: digital analytics to optimize user experience in real time audience-level data to personalize customer experience customer-level data to segment a
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     Google Analytics 360 Suite
By: Rosetta Stone     Published Date: Nov 02, 2017
In October 2013, Getting Smart partnered with Rosetta Stone to release a report called “The Next Generation of World Language Learning.” The goal of the report was to create a vision for world language learning that acknowledged its role in global competency and to frame the vision inside broader shifts to personalized learning and blended instruction. Pointing to the potential of educational technology, we advocated for accessible, high-quality world language instruction for all students—from elementary through high school.
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     Rosetta Stone
By: Citrix ShareFile     Published Date: Jul 02, 2019
Get the report to find out how smart organizations are using new strategies to simplify IT infrastructures and empower employees to do their best work: • Get advice from Google and Citrix on how to manage the cloud transition strategically • Avoid common cloud work side effects such as excessive application logins, siloed data searches, and channel switching • Capture a vision for how artificial intelligence (AI) and machine learning are making work even more intuitive and personalized
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     Citrix ShareFile
By: Progress     Published Date: Jan 22, 2019
Your consumers are multichannel mavericks. With the right content management system, marketers can create meaningful, multi-channel journeys. Delivering a compelling, personalized customer journey across multiple digital touchpoints has never been more important. At the same time, it’s also never been so complex—many organizations struggle to personalize their campaigns and build cohesive multichannel experiences that can engage prospects anytime, anywhere. With creativity and the right content management system at your side, you can create meaningful, multichannel journeys. Watch this webinar to learn more.
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     Progress
By: Progress     Published Date: Jan 22, 2019
Immersive, engaging customer journeys have become competitive differentiators among today’s enterprises, with modern digital experience platforms powering these efforts. The right platform enables businesses to deliver highly personalized, omni-channel experiences and empowers organizations to craft the journeys customers want.
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     Progress
By: Progress     Published Date: Jan 22, 2019
"With 66% of consumers saying personalized offers and content have had an impact on their purchasing decisions, it is time to get started and reap the rewards of personalization.Knowing where to begin with your personalization strategy can be a challenge. A good place to start is with our Personalization Checklist. As you implement your personalization strategy, it will help guide you, ensuring you have all the answers and tools to succeed. "
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     Progress
By: Dassault Systèmes     Published Date: May 09, 2018
Discerning and demanding consumers expect meaningful retail interactions. Creating new world-class experiences is vital to differentiate products and boost profits in the consumer goods market. • Let me shop when and how I want: Technology to research and buy products defines consumer behavior, driven by social media’s “see now, buy now” mentality. • Give me relevant data: With ever-expanding information, every touchpoint should have customer data that matters. • Give me a truly unique experience: Innovative retailers use new partners and tools to deliver personalized consumer experiences. • Pair my products with consistently good service: New customer service technologies are crucial in a world with more consumer/retailer choices. • Make my retail environments better: Consumers want memorable, differentiated experiences in user-friendly digital and physical retail environments. I invite you to download your targeted industry analysis and uncover the expectations to take into account a
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     Dassault Systèmes
By: Ephesoft     Published Date: May 31, 2018
With the digitization of modern life, consumers have come to expect the same kind of real-time response and control from mortgage companies as they have experienced in other aspects of their lives. As a result of pervasive services like two-day or even same-day delivery from Amazon Prime, TV On Demand and made-to-order Nikes, consumers expect underwriters to process loans and communicate with them in a similarly personalized, real-time way. In response, traditional mortgage originators are transitioning legacy processes to compete with the game-changing speed of born digital disruptors like Rocket Mortgage and Better.com. This infographic outlines the eight technology trends that are top-of-mind for leading lenders.
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     Ephesoft
By: Optymyze     Published Date: Feb 05, 2018
Not too long ago, successful selling was all about power suits, firm handshakes, a persuasive attitude and gut instinct. Since then, the underlying map to sales success has changed dramatically. Today, the rock stars of any sales team are the reps who rely on data instead of intuition, and tools instead of tales. Read this article to learn how data and analytics enable sales reps and managers to improve sales productivity and more: • Gain a better understanding of your leads and prospects and personalize your approach. • Maximize the performance of new members of the sales team. • Increase compensation effectiveness. • Optimize territories.
Tags : sales performance, sales performance management, sales data and analytics, sale operations, sales team performance, sales force
     Optymyze
By: LogMeIn     Published Date: Feb 27, 2018
Exceptional customer service is a competitive differentiator. Providing consistent service that is tailored to the individual across a variety of digital channels can help organizations deliver personalized experiences that exceed the expectations of today’s digital savvy consumers. Yet, many organizations fail to deliver real-time relevance in their service experiences because critical customer data is siloed in different systems (CRM, ticketing, etc.) across the enterprise, making it difficult to understand the full customer journey and their needs at that point in time. We partnered with IDG Research to survey top-performing customer service organizations to determine the challenges they face, and, more importantly, their plans for driving better outcomes. One thing is clear: taking a strategic approach to future investments can help organizations meet their customer service objectives and deliver on customer expectations.
Tags : digital, engagement, customer, service, research, organizations
     LogMeIn
By: Bluecore     Published Date: Oct 23, 2018
If you’re not one of those retailers, you’re likely busy playing catch-up to them – and that’s not a position in which anyone wants to be. Since eCommerce began, a small handful of leaders have set the pace. They’ve innovated quickly and delivered incredibly valuable and convenient shopping experiences. And in doing so, they shaped consumer expectations. Take Amazon. Over a decade ago, the online giant seemingly rewrote the natural laws of retail by managing to deliver more, better, faster – all with unmatched accuracy and ease. Now, consumers expect an Amazon-like experience everywhere they shop, and anything else feels subpar.
Tags : email marketing, personalized email, retail marketing
     Bluecore
By: MeQuilibrium     Published Date: Jul 25, 2018
There’s no escaping stress. But for those who can pinpoint the source of their problems and turn everyday challenges into opportunities for growth, things are easier. They possess self-confidence, an optimistic outlook and the emotional flexibility to welcome change. They have peace of mind. Their less-resilient friends may look and them and wonder, “How do they do it?’ Getting there is possible for everyone. Research has proven that resilience is not an innate quality; it can be learned.7,8 Now, a new peer-reviewed study has validated that not only is meQuilibrium’s online resilience training the most flexible, personalized and cost efficient way to build resilience, it is also highly effective. The study, published in the Journal of Occupational and Environmental Medicine, tracked 600 people using meQuilbrium’s online resilience program and has clinically validated that progress is predictable no matter a person’s generation or gender. Every extra hour an individual spends interactin
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     MeQuilibrium
By: MeQuilibrium     Published Date: Jul 25, 2018
Resilience is more than just mindfulness and positivity. It is a set of skills that can be learned, and it helps people adapt and thrive in the midst of change. With meQuilibrium, you can equip each of your employees with the tools to master the skills to overcome any obstacle, increase agility, and gain adaptive capacity, while reducing stress, burnout, and absenteeism. meQ Engage is the engagement and performance solution that harnesses behavioral psychology and neuroscience to create personalized training at scale—at both the individual and team, and enterprise level—transforming your organization.
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     MeQuilibrium
By: TIBCO Software     Published Date: May 16, 2019
Banks globally are betting big on artificial intelligence and machine learning to give them the technological edge they need for more real-time, personalized and predictive banking services. A framework will help both differentiate early winners and provide them with sustained advantages in intelligence. Download this IDC Analyst Infobrief to learn about how the world’s best banks are becoming more personal, more predictive, and more real-time than ever. What you will learn: 8 trends that reflect bank’s readiness for connected intelligence 9 pitfalls to avoid & 9 ways to bridge the gaps The personal, real-time and predictive building blocks of AI & ML for banks Notable leaders based on IDC Financial Insights’ research and their respective use cases Essential guidance from IDC to leading banks
Tags : data, analytics, customer, banks, intelligence, capabilities, customers, insights
     TIBCO Software
By: Seismic     Published Date: May 24, 2019
Has your content marketing strategy hit a plateau? It may be due to misalignment. 86% of B2B marketers don't measure content ROI and only 46% say their content marketing and sales teams are aligned (Content Marketing Institute). Watch the on-demand webinar to learn how leading marketing executives at Citi, Farmers Insurance, Nokia and Sonic get the most out of their content investment while better aligning sales and marketing. Other topics discussed: ? Creating personalized content that's relevant to the sales process ? Ensuring content on all platforms is new, refreshed and organized ? Most effective analytics for measuring content ROI
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     Seismic
By: Adobe     Published Date: Oct 10, 2019
The customer experience is changing. Personalized engagement is now king. And as your business scales up and grows, this begins to present several promising opportunities
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     Adobe
By: Gleanster Research     Published Date: Aug 30, 2013
Supercharge your online shop! By combining the First Spirit CMS and IBM WebSphere Commerce you get the freedom and flexibility you need to establish a meaningful and personalized consumer experience across almost any touch-point. That means more flexibility and more revenue.
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     Gleanster Research
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