proactive business

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By: Sage People     Published Date: May 18, 2018
In some kinds of more traditional businesses the finance department tends to swallow as much data as is thrown at it but only outputs small, measured and curated amounts of insights periodically: “Here’s revenue vs target in the last quarter”. These are undoubtedly essential for proper business management, But periodic reports also mean it can be too late for the business to respond. It’s like driving by looking only in the rear-view mirror. Looking at what’s behind isn’t going to let you spot a sudden bend in the road! Essentially, the highly competitive and evolved business environment of today requires businesses to have proactive, indicative business metrics. Combined with more traditional metrics, these mean businesses have invaluable and complete insight in order to evaluate performance. Proactive, indicative business metrics are found across most successful businesses–and especially amongst C-suite employees. These people know that the benefits are proven. Analytics-driven execu
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     Sage People
By: 8x8 Inc.     Published Date: Aug 09, 2017
Do you know what happens when a customer connects with your contact center? Not just the way in which he or she is routed to an agent, or the information accessed during the interaction— but what really happens in the conversation that makes the encounter an exceptional one? Do you have any insight into how your agent responded to that individual user, or a way to proactively ensure that other prospects and customers on any channel can have a consistent and positive experience? Are you leveraging all employees in your organization who have a stake in the customer experience, either directly or because their job influences the process? Do you feel confident that you have every metric at your disposal to make the best business decisions? Download now to learn more!
Tags : modern customer, contact center, customer engagement, branding
     8x8 Inc.
By: Tenable     Published Date: Jan 25, 2019
"This Gartner report charts your course to the future of information security with Gartner’s “continuous adaptive risk and trust assessment” (CARTA) as your guide. This reports highlights a need for security and risk management leaders to embrace a strategic approach where security is adaptive, everywhere, all the time. Gartner calls this strategic approach ""continuous adaptive risk and trust assessment,"" or CARTA. By reading “Seven Imperatives to Adopt a CARTA Strategic Approach,” you will gain insight into CARTA and better understand the people, process and technical changes it calls for, including: -Replacing one-time security gates with adaptive, context-aware security platforms. -Continuously discovering, monitoring, assessing and prioritizing risk and trust — reactively and proactively. -Performing risk and trust assessments early in digital business initiatives, including development. -Instrumenting for comprehensive, full-stack visibility, including sensitive data handling.
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     Tenable
By: F5 Networks Inc     Published Date: Jan 31, 2017
By thinking proactively about DDoS defense, organizations can build a comprehensive strategy to mitigate attacks. Choosing from on-premises security devices, cloud-scrubbing services, and a hybrid approach to DDoS protection allows organizations to customize their security strategy to their application architecture and business needs.
Tags : ddos, ddos defense, security
     F5 Networks Inc
By: Aternity     Published Date: Apr 10, 2012
View these new on-demand videos and quickly see how a user-centric approach to proactive IT management can optimize performance, eliminate business disruptions, and increase user productivity.
Tags : aternity, technology, performance management, technology platform, it management, performance optimization
     Aternity
By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
Tags : logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support, email support, remote pc access software, remote desktop connection, remote computer support, customer support channels
     LogMeIn Rescue
By: XO Communications     Published Date: Apr 13, 2015
Application performance management (APM) tools allow enterprises to proactively manage their investments in bandwidth and the business-critical applications used every day. An application performance management solution is recognized as an essential component of WAN optimization-techniques that help businesses get the best possible performance from existing networks. However, building a business case for an application performance management solution requires more than a belief in its benefits. It requires some data to quantify the value of a bottom-line result. This white paper reviews ten business scenarios in which application performance management solutions are used to monitor applications across the WAN deliver a quantifiable Return on Investment (ROI). Example cases and calculations are provided for each scenario, describing how companies have quantified the value of an APM solution in that area.
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     XO Communications
By: ServiceSource     Published Date: Sep 15, 2015
The principle “what gets measured gets managed” dictates that by simply examining an activity, you can get a handle on it and find ways to improve it. However, not all metrics are created equal—meaning not all things that can be measured will give you the ability to proactively take action in a timely manner. Case in point: If you measure the effectiveness of your customer success and recurring revenue growth programs based only on retention, churn, renewal or attrition rates, then you have a problem. These are very important metrics, and they are definitely key to your business. The problem is that these metrics can only tell you if you have a problem, which you often discover only after it is too late to affect real change.
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     ServiceSource
By: Frontier Communications     Published Date: May 01, 2017
There is one major difference between disaster avoidance and disaster recovery: Only one of them is an actual disaster. Avoiding disaster starts by proactively answering a few basic questions. Download this e-Book to learn how to properly prepare your business for when a potential disaster strikes.
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     Frontier Communications
By: Drift     Published Date: Aug 05, 2019
Drift and Demandbase are joining forces to revolutionize the way businesses do accountbased marketing (ABM). Want to join us? In this guide, we explore how adopting a conversational approach to ABM can help you amplify your existing strategy and help you be more targeted, proactive, and consistent with your outreach. When you’re finished reading, you’ll come away with a step-by-step set of instructions for implementing a conversational ABM game plan for your business.
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     Drift
By: IBM     Published Date: Feb 25, 2008
Going green is becoming more than an altruistic aspiration to save the planet. A proactive corporate environmental policy is now an essential part of any company’s overall business strategy. Download this paper to find out how IBM can help you to support environmental initiatives while achieving your company's long-term business goals.
Tags : green, environment, environmental, compliance, cost, green strategy, ibm, it management
     IBM
By: IBM     Published Date: Jul 10, 2009
Differentiate yourself from the competition with superior services and products. Business process management (BPM) powered by the IBM Smart SOA™ portfolio makes it possible by enabling you to monitor, manage and improve business operations. Constant insight fuels smarter decisions and a more proactive approach to business.
Tags : ibm, ebf, business process management, bpm, ibm smart soa, bep, kpi, websphere, business monitor, business events, lotus, enterprise applications
     IBM
By: Cornerstone OnDemand     Published Date: Feb 22, 2016
For many small to medium size companies, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important. It is at this critical stage that Performance Management can mean the difference between businesses that experience sustained growth and those whose momentum falters. Even when organisations are aware of the importance of Performance Management, the tendency is to carry it out in an ad hoc manner. Such methods work with a low headcount, but as this increases, more formal processes are needed. 6 Steps to Performance Management Best Practice offers a practical guide for small and medium enterprises (SMEs) that have identified Performance Management as part of their long term growth strategy. Drawing on industry research, client case studies and
Tags : management, productivity, performance, growth, employee
     Cornerstone OnDemand
By: CloudEndure     Published Date: Oct 12, 2018
Maintaining business continuity is your highest priority. In today’s commercial landscape, business continuity depends on the efficient, uninterrupted flow of data across the organization – from operations to sales to fulfillment. Even a brief lapse in workload continuity can mean thousands of lost sales opportunities, disruption to production, and compromised customer trust. The causes of those lapses can range from natural disasters to mechanical failure or human error. You need a data platform and a proactive disaster recovery (DR) strategy that will help you stay up and running in the event that your physical infrastructure is unavailable for any length of time. BUSINESS CONTINUITY Fulfilling orders, providing a high level of customer service, and keeping consumers engaged all depend on the efficient, uninterrupted flow of data throughout your organization. CUSTOMER TRUST Above all, protecting customer data—especially personally identifiable information (PII) —is critical
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     CloudEndure
By: Avaya     Published Date: Jan 04, 2017
To succeed in a tough marketplace, small businesses must be accessible, without significant interruption, even in the most adverse situations. This kind of ongoing accessibility is an important aspect of business continuity - a critical success strategy that doesn't just happen, but requires proactive planning. Although there are several aspects to a business continuity plan, a major component of any plan should be the SME's communications capabilities, not just its equipment or data. This paper will explore how different kinds of interruptions can adversely affect an SME's business continuity and illustrate how, through advanced features such as resiliency and mobility, Avaya's IP Office can help SMEs overcome interruptions and maintain business continuity.
Tags : avaya, communications, avaya ip office, unified communications, contact center, collaboration, midsize business solutions
     Avaya
By: Cornerstone OnDemand     Published Date: Jun 23, 2016
For many small to medium-size companies, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important. It is at this critical stage that Performance Management can mean the difference between businesses that experience sustained growth and those whose momentum falters.
Tags : business management, best practices, productivity, competitive advantage
     Cornerstone OnDemand
By: Success Factors     Published Date: Aug 19, 2014
With news of economic recovery reaching employees’ ears, compensation managers will have to face the challenge of creating compelling compensation solutions through proactively benchmarking, updating policies with the current state of the business, avoiding inefficient data analysis methods, visualizing reports and trends, and responding to the business
Tags : success factors, engage candidates, hiring process, candidate advocates, recruiting strategies, talent, hiring managers
     Success Factors
By: HP     Published Date: Mar 31, 2015
When was the last time you thought about your disaster recovery plan? Natural disasters, such as earthquakes, tsunamis, hurricanes, fires, or floods can occur anytime and disable your data center, with little to no warning. Hacker activities like a denial of service attack can also take down your systems unexpectedly. Then you have the more mundane risks such as human error and hardware or software failures. The only predictable thing to say about these risks is that at some point, on some scale, you’ll have to recover your data center from downtime. When it comes to disaster readiness, proactive planning is the key to success. Every business, regardless of size, needs to have a well-tested disaster recovery plan in place. Every minute your systems are down, the financial implications grow. Take the assessment to see where your disaster recovery plan ranks. Then learn about next steps and more information.
Tags : disaster recovery, natural disasters, data center, hackers, hardware failure, software failure, planning, disaster readiness, networking, security, it management, data management
     HP
By: SAP     Published Date: Feb 10, 2011
Tap directly into the findings of an exclusive survey by IDG Research and Sybase with this new white paper that define the current state of mobility. More importantly it underscores specific ways IT can and should behave to proactively deal with the fast-developing world of enterprise mobility. Download it now to learn more about how the "Consumerization of IT" presents a wealth of business opportunities for IT management.
Tags : sap, mobility, competitive edge, greenfield, enterprise mobility, mobile, applications, iphone, crm, erp
     SAP
By: SAP     Published Date: Mar 24, 2011
This Aberdeen Research brief hones in on the critical time element of a Best-in-Class BI strategy. The research shows that these top performers are leveraging real-time or near real-time analytics in order to proactively manage their business and drive substantial performance improvements.
Tags : bi strategy, real-time analytics, performance boost, business insight
     SAP
By: IBM     Published Date: Oct 10, 2013
We all know how major security incidents can affect a company’s data, networks and corporate brand. We also know that sophisticated attacks, designed to gain continuous access to critical information or to cause damage in critical infrastructure, are becoming more severe, more frequent and more costly. But what can you do about it? The IBM white paper “Responding to—and recovering from—sophisticated security attacks” details four proactive steps that you can—and should—take now to help keep your organization safe: prioritize your business objectives and set your risk tolerance; protect your organization with a proactive security plan; prepare your response to the inevitable sophisticated attack and promote and support a culture of security awareness. Read the white paper to learn how to help keep your organization safe from sophisticated security attacks and find out how IBM can help.
Tags : security, data security, networks, branding, attacks, security, security breach, safeguarding, infastructure, risk, risk tolerance, security attacks, it management, data management
     IBM
By: IBM     Published Date: Oct 06, 2015
This white paper examines the business challenges and risks that IT dependence can present and why traditional approaches to IT risk management have become inadequate.
Tags : ibm, it dependence, managing it risk, ibm solutions, security, it management
     IBM
By: IBM     Published Date: Jan 09, 2015
Making changes to your business strategy can often create new risks. If your business continuity management (BCM) plan is not part of an organization-wide, integrated program, it may not evolve to address these new risks. Understand which practices can be followed to successfully protect your organization’s business operations and reputation with a proactive, business-centric approach to BCM that highlights critical practices.
Tags : business continuity management, risk management, bcm plan, business solutions, it management, platforms, data management
     IBM
By: IBM     Published Date: Mar 18, 2015
More and more companies are moving to the cloud for B2B services, and for good reason. There’s a huge potential for increased visibility and analytics-driven insights to be gained from B2B transactions that can give businesses unprecedented levels of information. But many organizations continue to struggle when it comes to going beyond basic transactional data and historical performance metrics. What does it take to not only report on past activity, but to get real-time alerts, predict future events, manage exceptions, and proactively leverage this wealth of data in order to put it to work? Read this IBM white paper to find out how B2B Services Reporting and Analytics provide new insights into your trading partner relationships and to drive better, more profitable business decisions.
Tags : b2b services, ibm, b2b analytics, b2b reporting, transactional data, trading partner relationships, it management, enterprise applications, data management
     IBM
By: IBM     Published Date: Apr 09, 2015
This white paper walks you through considerations for establishing a proactive, effective approach to cloud computing that is tailored to your organization - including re-evaluating how cloud computing can transform your business and utilizing cloud to gain strategic advantage.
Tags : ibm, cloud computing, strategic advantage, compliance, cloud ecosystem, business transformation, roadmap
     IBM
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