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By: Zendesk     Published Date: Dec 03, 2018
Customer service metrics help us track how well we perform in our primary customer service mission—achieving and maintaining high customer satisfaction. To achieve this mission, we need data to understand our operations and the customer experience. Fortunately, lots of data is available these days. All the metrics for measuring this data are valuable, but which ones do we rely on to effectively measure our success and guarantee that we’re making smart business decisions? Which metrics make the difference when it comes to ensuring customer satisfaction? We’ve created this guide to help your business find those answers.
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     Zendesk
By: Dell EMC     Published Date: Sep 12, 2016
Cloud computing is transforming IT in terms of how services are delivered, how infrastructure is deployed and managed, and how IT organizations structure themselves. For the purposes of this study, Forrester is defining a cloud solution as having three major characteristics: “self-service access, full automation of processes and policies, and metering and tracking of usage.”1 It then becomes a question of whether you manage your cloud(s) yourself, outsource it, or use a hybrid combination of private and public cloud resources.
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     Dell EMC
By: Cherwell Software     Published Date: Apr 07, 2016
Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.
Tags : best practices, customer support, business intelligence, business optimization
     Cherwell Software
By: ClearCompany     Published Date: Mar 24, 2016
As professionals in a world that is now driven by self-improvement, we’ve become very skilled at setting goals. There is a plethora of mobile apps that exist solely to help us track goals and keep ourselves accountable. Goals are what keep us engaged, looking ahead and striving to be better. That’s the same reason organizations spend hours, weeks, months and years planning and trying to execute them. But what good is all that motivation, strategy and planning if organizations can’t execute those goals properly? Well, none really.
Tags : clearcompany, human resources, hiring, recruiting, quality of hire
     ClearCompany
By: Relevance     Published Date: Mar 03, 2016
Rackspace is achieving the identified goals through an integrated approach of increasing both on-page relevancy and earned media signals. These strategies are aimed at influencing search and directing traffic to its website.
Tags : relevance, bright edge, rackspace, traffic, marketing, search, earned media, relevancy
     Relevance
By: Cisco     Published Date: Jun 21, 2016
Imagine you manage a warehouse for a small shipping firm. You have a simple job: route packages. But your employer expands to 25 western cities and 50 locations. After further expansion you now need to track packages coming by truck, rail, and plane and route them based on contents and weight to 10,000 different locations worldwide. While keeping traffic in and out tightly secured, making sure each package reaches its destination on time, and without going over budget.
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     Cisco
By: Epicor     Published Date: Aug 28, 2018
By now, mobile technology has become an essential part of people’s lives. As both consumers and staff trend more toward a younger, digitally savvy demographic, lumber and building materials (LBM) businesses need to take advantage of mobile tools or risk losing to the competition. Mobile technologies can bring incredible benefits to LBM enterprises for delivery and dispatch, field sales, the selling floor, and the warehouse. To better help you seize the mobile advantage, Epicor has identified eight ways your LBM business can leverage mobile technologies to foster growth, including: • Serving your customers with the latest information • Serving your customers with timely, accurate deliveries • Driving revenue with increased efficiency • Streamlining operations Check out this Epicor tipsheet and discover how else your LBM business can benefit from mobile technologies.
Tags : lumber, building materials, lbm, erp, bistrack, lumber distributors
     Epicor
By: Epicor     Published Date: Aug 28, 2018
Gain a competitive advantage in the LBM industry by understanding who your most and least profitable customers are with customer stratification. Download the tip sheet from Epicor BisTrack Software to learn the six ways implementing customer stratification brings success to your lumber and building materials business.
Tags : lumber, building materials, lbm, erp, bistrack, lumber distributors, customer stratification, customer experience
     Epicor
By: Epicor     Published Date: Aug 29, 2018
Focus on your best customers and minimize time wasted on unprofitable partnerships to maximize LBM business growth through the benefits of the trending practice of customer stratification. Epicor BisTrack Software, an LBM-specific business software, provides all the tools and information you need to implement customer stratification and reap the benefits of knowing your customer’s buying habits and successes. Download the e-book from Epicor and: • Understand the Benefits of Stratification • Explore The Four Customer Types • Apply Strategies to Maximize Results • Sustain Success With a Focus on Customers
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     Epicor
By: Oracle     Published Date: Mar 05, 2015
Learn the 20 key commerce metrics that you should be tracking to measure and optimize your commerce results. For each metric, you will learn what it means, why you should be tracking it, industry benchmarks. Download the eBook now.
Tags : oracle, commerce, empowerment, customer, e-commerce, content, marketing, retail ops
     Oracle
By: Adobe     Published Date: Sep 12, 2017
Learn why 78% of marketers say the right digital asset management system can fast-track time to market and ensure that your content flows free and easy.
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     Adobe
By: Dell PC Lifecycle     Published Date: Aug 13, 2018
Your business may need to keep track of dozens of different initiatives—but that doesn’t mean you need dozens of separate storage solutions to get the job done. To reduce complexity, your business may consider storage solutions that can take care of multiple jobs at once without sacrificing performance. For example, if you operate a brick-and-mortar store and an online store, you should be able to retrieve customer data from both sources without compromising transactional database performance. The all-flash Dell EMC™ SC5020 storage array aims to be just such a solution.
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     Dell PC Lifecycle
By: Dell PC Lifecycle     Published Date: Aug 13, 2018
Your business may need to keep track of dozens of different initiatives—but that doesn’t mean you need dozens of separate storage solutions to get the job done. To reduce complexity, your business may consider storage solutions that can take care of multiple jobs at once without sacrificing performance. For example, if you operate a brick-and-mortar store and an online store, you should be able to retrieve customer data from both sources without compromising transactional database performance. The all-flash Dell EMC™ SC5020 storage array aims to be just such a solution.
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     Dell PC Lifecycle
By: Dell EMC & Intel     Published Date: Aug 03, 2018
An IDC study shows Dell EMC VxRail and VxRack hyper-converged infrastructure (HCI) Powered by Intel® Xeon® Platinum processor systems deliver the efficiency, performance and savings to increase business agility and enable innovation across your organisation.
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     Dell EMC & Intel
By: Dell EMC & Intel     Published Date: Aug 03, 2018
IDC interviewed organizations that have deployed Dell EMC VxRail and VxRack hyperconverged solutions powered by Intel® Xeon® Platinum processor to support their expanding IT and business operations. Study participants reported that Dell EMC HCI solutions serve as a foundation for innovation across their distributed organizations by providing a cost-effective, agile, and high-performing IT infrastructure foundation. The result is that these organizations are realizing a 619% five-year return on their investment in Dell EMC HCI solutions, which IDC puts at a value of $150,776 per 100 users per year, resulting in a six-month payback period.
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     Dell EMC & Intel
By: Dell EMC & Intel     Published Date: Aug 03, 2018
IDC ha intervistato organizzazioni che hanno implementato le soluzioni iperconvergenti Dell EMC VxRail e VxRack basate su processore Intel® Xeon® Platinum per supportare l'espansione delle loro operazioni IT e aziendali. I partecipanti allo studio hanno segnalato che le soluzioni HCI Dell EMC fungono da elemento fondamentale per l'innovazione nelle loro organizzazioni distribuite, fornendo una base di infrastruttura IT efficiente in termini di costo, agile e a prestazioni elevate. Il risultato è che queste organizzazioni stanno realizzando un ritorno quinquennale del 619% sugli investimenti in soluzioni HCI Dell EMC, che IDC traduce in un valore di $ 150.776 all'anno per 100 utenti, con un conseguente periodo di recupero dell'investimento di sei mesi.
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     Dell EMC & Intel
By: Dell EMC & Intel     Published Date: Aug 03, 2018
Uno studio di IDC mostra che i sistemi di hyper-converged infrastructure (HCI) Dell EMC VxRail e VxRack garantiscono l’efficienza, le prestazioni e il risparmio necessari per migliorare l’agilità del business e promuovere l’innovazione in tutta l’organizzazione.
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     Dell EMC & Intel
By: Dell EMC & Intel     Published Date: Aug 03, 2018
IDC realizó entrevistas en organizaciones que habían implementado las soluciones hiperconvergentes Dell EMC VxRail y VxRack con tecnología del procesador Intel® Xeon® Platinum para facilitar la expansión de sus operaciones de TI y de negocio. Los participantes en el estudio informan que las soluciones de infraestructura hiperconvergente de Dell EMC facilitan la innovación en sus organizaciones distribuidas, ya que constituye una base rentable, ágil y de alto rendimiento para la infraestructura de TI. El resultado es que dichas organizaciones están logrando, en cinco años, un retorno del 619 % de la inversión en soluciones de infraestructura hiperconvergente de Dell EMC, cuyo valor calcula IDC en US$150,776 por cada 100 usuarios al año, lo que equivale a un período de amortización de seis meses.
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     Dell EMC & Intel
By: Dell EMC & Intel     Published Date: Sep 06, 2018
Organisations that modernise IT with hyper-converged systems from Dell EMC achieve operating and cost efficiencies, allowing them to invest more in innovation, says IDC. Start your IT Transformation with Dell EMC hyper-converged systems. Simplify IT and see real results. Competing in today’s digital economy requires companies to innovate from the infrastructure out. Look for advanced technologies like VxRail and VxRack hyper-converged systems to lower costs, boost revenue and accelerate workloads — so you can set aside more funds for innovation. Start your IT Transformation with Dell EMC hyper-converged systems powered by Intel® Xeon® processors.
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     Dell EMC & Intel
By: Dell EMC & Intel     Published Date: Sep 06, 2018
Laut IDC erzielen Unternehmen, die ihre IT mit hyperkonvergenten Systemen von Dell EMC modernisieren, Betriebs- und Kosteneffizienzen und können mehr in Innovationen investieren. Um in der heutigen digitalen Wirtschaft wettbewerbsfähig zu bleiben, müssen Unternehmen schon in der Infrastruktur auf Innovationen setzen. Entscheiden Sie sich für fortschrittliche Technologien wie hyperkonvergente VxRail- und VxRack-Systeme, um Kosten zu senken, den Umsatz zu steigern und Workloads zu beschleunigen – und so mehr Mittel für Innovationen bereitzustellen. Beginnen Sie Ihre IT-Transformation mit hyperkonvergenten Systemen von Dell EMC mit Intel® Xeon® Prozessoren.
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     Dell EMC & Intel
By: Dell EMC & Intel     Published Date: Sep 06, 2018
Lancez la transformation de votre IT grâce aux systèmes hyperconvergés Dell EMC. Simplifiez votre IT et découvrez les résultats. Pour rester compétitives dans l’économie numérique d’aujourd’hui, les entreprises doivent innover et développer leur infrastructure. Recherchez les technologies avancées, telles que les systèmes VxRail et VxRack hyperconvergés, pour réduire vos coûts, augmenter votre chiffre d’affaires et accélérer vos charges applicatives. Vous pourrez ainsi investir davantage dans l’innovation. Lancez la transformation de votre IT grâce aux systèmes hyperconvergés Dell EMC optimisés par les processeurs Intel® Xeon®.
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     Dell EMC & Intel
By: Workday Spain     Published Date: Sep 19, 2018
People analytics is increasingly on the agenda for organisations. With the rise of workplace technology allowing leaders to track employees’ performance, productivity and wellbeing, we partnered with the CIPD to survey over 3,000 business professionals to understand how people analytics is being used. And the results are in. 65% of respondents who work in an organisation with a strong people analytics culture, say their business performance is strong compared to competitors. As well as outlining the key opportunities leaders can capitalise on, this report covers: - How different professions are using people data - The various types of people data that are being used - How people analytics adds value to organisations - What the future holds for people data
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     Workday Spain
By: Trimble     Published Date: May 02, 2019
As a construction estimator, you know firsthand how hard it is to accurately estimate the labor and materials required to complete a building project. The potential pitfalls are everywhere. And then you’re under the gun to produce the estimate quickly—and you almost always are—producing a precise estimate can be downright nerve-racking. But estimating doesn’t need to be so hard. In fact, you already possess something very valuable that can help you produce more accurate construction estimates—and minimize the danger of costly mistakes. Claim your FREE eBook to uncover the missing link to producing precise estimates.
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     Trimble
By: Dell     Published Date: Sep 04, 2015
Download this white paper to learn how to build a private cloud that seamlessly integrates with external clouds without compromising systems and applications, performance insight and cross-cloud interoperability.
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     Dell
By: Dell EMC     Published Date: Nov 02, 2015
Organizations need to work with suppliers that not only have a clear long-term vision, but that can implement it in a way that ensures cost-efficient scalability and a small administrative footprint. Dell’s PowerEdge portfolio of servers have been available for several years in a variety of configuration options, such as towers, racks, blades and converged infrastructure. The paper discusses VRTX and FX as innovation proof points for Dell’s compute infrastructure vision.
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     Dell EMC
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