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By: Selligent Marketing Cloud     Published Date: Sep 24, 2019
This eBook will present some of the key ingredients in the secret sauce for successful customer loyalty and customer retention marketing. It presents five marketing strategies to drive engagement with a long-term perspective. Drawing on the latest engagement marketing technologies, these insights are supplemented by cases from Selligent Marketing Cloud clients, top brands that are at the forefront of creating and sustaining customer loyalty.
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     Selligent Marketing Cloud
By: Selligent Marketing Cloud     Published Date: Sep 24, 2019
Everybody in marketing is chasing today’s consumers as they hop from channel to channel on their digitally empowered customer journeys. Some marketers are more successful than others. Brands with integrated omnichannel touchpoints can let customers start researching a product on their laptop, receive related advertising on social, ask questions on chat, make the purchase on their phone, and pick up the product at their nearest store.
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     Selligent Marketing Cloud
By: Dell EMC     Published Date: Aug 01, 2019
Greater performance, agility and security are the new imperatives of the modern data center, and according to the Edison Group, Dell EMC PowerEdge servers outperform HPE servers. PowerEdge servers ? with Intel® Xeon® Scalable processors ? have customer-centric innovation that is better able to meet the advance demands of IT Transformation, today and tomorrow. Download this infographic to learn the 5 reasons why.
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     Dell EMC
By: SAS     Published Date: Sep 05, 2019
Organizations are charging ahead with investments in cloud and analytics to deliver agility, scalability and cost savings. With computing power advancements and continuous growth of data, cloud provides the elastic workloads and flexibility required for modern business. However, the environment of flexibility and choice that cloud provides also creates complexity and challenges. In this white paper, learn how organizations are applying expertise and using the latest methods to move analytics to the cloud, including: • Why are organizations moving analytic work to the cloud? • What are the key challenges and misconceptions? • How do IT leaders provide choice while maintaining control?
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     SAS
By: Jamf     Published Date: Aug 06, 2019
Today, more than 100-plus million users rely on Windows 7. For these users, a new technology age is coming on January 14, 2020 when Microsoft officially ends extended support for Windows 7. With a change required, this is the ideal time for organizations to determine if they want to migrate to Windows 10 or look to modernize their workplace by following the growing trend of enterprises that have introduced employee choice programs and Mac to their environment. This e-book examines the options organizations have and how they can make the most beneficial and economical decision.
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     Jamf
By: Viventium     Published Date: Aug 06, 2019
Ignorance is no excuse. At least that’s what Uncle Sam will tell you if you get audited. Such lack of apparent sympathy can seem especially frustrating because as a home health care organization (HHC), you face an incredibly challenging compliance landscape. It can be tricky and confusing to navigate a seemingly endless array of regulations. But relax. We’ve got your back. Here’s what you need to know to survive an audit.
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     Viventium
By: Anaplan     Published Date: Sep 10, 2019
A few years ago, the slow, spreadsheet-driven mode of sales and operations planning (S&OP) may have sufficed, but today, it’s utterly inadequate. A disconnected process can’t keep pace with a dynamic market. Enter the next-generation of S&OP: dynamic, connected, and powered by cloud-based technology. When planners from across the business are able to work in unison, executives can make better-informed decisions that positively impact the bottom line. Download this paper to learn: Six essential phases of S&OP An in-depth exploration of each phase How to make next-generation S&OP a reality with cloud-based technology
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     Anaplan
By: Two Sigma     Published Date: Sep 19, 2019
In this paper, we provide an overview of the Two Sigma Factor Lens, designed for analyzing multi-asset portfolios and derived from returns of broad, liquid asset class proxy indexes. This lens is intended to be: • Holistic, by capturing the large majority of cross-sectional and time-series risk for typical institutional portfolios; • Parsimonious, by using as few factors as possible; • Orthogonal, with each risk factor capturing a statistically uncorrelated risk across assets; • Actionable, such that desired changes to factor exposure can be readily translated into asset allocation changes. Finally, we discuss methods for constructing and assessing the Two Sigma Factor Lens that can be extended to produce additional risk factors for new sub-assetclasses or cross-sectional risks that may not currently be captured by the lens.1 This factor lens, and our ongoing work to expand it, form the foundations of the VennTM platform.
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     Two Sigma
By: HP Inc.     Published Date: Sep 16, 2019
Around the world, IT teams are answering calls from frantic employees, concerned about error messages, blue screens, viruses and unexpected accidents. When it comes to technology, you can’t always predict what’s going to happen. But you can be prepared for when these problems arise.
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     HP Inc.
By: KPMG     Published Date: Jun 06, 2019
BPO providers are using robotic process automation to reduce the cost of business processing by up to 70%. Find out how to renegotiate your BPO contract to leverage their investment and accelerate your own automation journey. Read this report to discover: • why automation is a gamechanger for BPO contracts • what your strategic options are for automating business processes • a practical process for renegotiating contracts and implementing new solutions • whether you have the right building blocks in place for the journey.
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     KPMG
By: KPMG     Published Date: Jun 06, 2019
Cities need to rethink public transport systems to meet consumer demand for flexible, on-demand services. By doing this, they can also unclog congested roads, improve safety and reduce carbon emissions. Read this insight to discover: • how patterns of mobility are changing in major cities • what customers want – and the key challenges to meeting their expectations • whether microtransit solutions can be an effective complement to traditional public services • three key levers to pull to develop responsive, demand-driven services.
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     KPMG
By: KPMG     Published Date: Jul 31, 2019
The ability to make the right connections and walk in-step with people’s lifestyles, needs and desires has real currency in the unpredictable world of 2019. Find out the remarkable stories of brands that are not only becoming better acquainted with customers, but are delighting and surprising with zealous innovation. Read this report to discover: • how organisations can drive growth using employee and customer experience strategies • the key characteristics of organisations doing this successfully • the ‘Six Pillars’ framework for customer experience excellence • real-world insights from global CX leaders
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     KPMG
By: Workday     Published Date: Jul 30, 2019
From reducing costs to driving strategic initiatives, great things happen when finance and HR collaborate. That’s one of the main takeaways of this eBook from CFO.com, which outlines five actionable ways to help your finance and HR teams work better together. Read now to learn how you can help transform HR from a cost center into a profit center.
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     Workday
By: ttec     Published Date: Jul 24, 2019
By the time most customers reach a human employee with a question, chances are they have already researched online or tried to self-serve. This means employee transformation is required to develop more sophisticated employees in the age of automation to solve more advanced customer issues. Because front-line jobs are becoming more complex, employees need to be tactical, technical, and ready to emotionally handle these new types of interactions. Recently, Lamont Exeter, head of Learning & Development at TTEC Digital, teamed up with Tim Duranleau of SAP Litmos in a webinar to discuss ways that companies can combine learning and technology to create more sophisticated employees. Below are some key highlights from the discussion.
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     ttec
By: Canon     Published Date: Oct 09, 2019
THE NOTIFIABLE DATA BREACHES (NDB) SCHEME came into effect on Feb 22nd 2018 making it obligatory for every organisation covered by the Australian Privacy Act to notify the Australian government of certain security breaches. The 2019 Canon Security Report is a guide to understanding which organisations are affected by this policy, the types of security breaches that require notification and what your organisation can do to help mitigate the risk of such breaches happening in the first place. Download this handy guide and protect your business from the business costs and legal ramifications of security breaches.
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     Canon
By: Infosys     Published Date: Sep 12, 2019
Digital-born companies have challenged large long-established businesses across industries with newer data, AI-powered experiences, products/services. Sustained competitive advantage through customer ownership and seller power has since been significantly challenged and overturned. Customers are taking to newer AI and data-powered products/services in their pursuit of better experiences and exponentially higher value. This has triggered every company to challenge status-quo, unleash themselves from very structure of industry and embrace transformation in the new world. Data and AI have shaped themselves into a major economic force that is at the epicenter of transformation of every industry; through 3 horizons. Data, in the first horizon, was the key ingredient in driving more data-driven decisions. Data, in the second horizon, is playing a transformational role in the enterprises' pursuit of being Data Native Digital Native enterprise.
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     Infosys
By: Shell     Published Date: May 30, 2019
The cost of a single turbine failure – whether it’s a steam, gas, water or combined cycle turbine - can amount to hundreds of thousands of dollars per hour. Avoiding turbine outages is business critical, but do you know what warning signs to look out for, and what steps to take to get to the root of the problem?
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     Shell
By: BetterUp     Published Date: Mar 06, 2019
Despite the huge amount of time, money, and resources invested in L&D solutions, most simply deliver information without effecting lasting transformational change. In fact, after a year, only about 30% of employees successfully transfer their learnings to the workplace. A new approach is required as most L&D solutions are failing us. In this report, we share the five shortcomings of L&D solutions today and offer insights into how you can create a program that delivers the business outcomes you need, while enabling your people to thrive.
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     BetterUp
By: Amazon Web Services APAC     Published Date: Sep 19, 2019
Amazon Web Services (AWS) offers scalable, cost-efficient cloud services that public sector customers can use to meet mandates, reduce costs, drive efficiencies, and accelerate innovation. The procurement of an infrastructure as a service (IaaS) cloud is unlike traditional technology purchasing. Traditional public sector procurement and contracting approaches that are designed to purchase products, such as hardware and related software, can be inconsistent with cloud services (like IaaS). A failure to modernize contracting and procurement approaches can reduce the pool of competitors and inhibit customer ability to adopt and leverage cloud technology.
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     Amazon Web Services APAC
By: Amazon Web Services APAC     Published Date: Sep 19, 2019
Innovation requires many ingredients: a great idea, creativity, persistence, the right data, and technology. Governments around the world are taking advantage of the cloud to reduce cost and transform the way they deliver on their mission. The expectations of an increasingly digital citizenry are high, yet all levels of government face budgetary and human resource constraints. Cloud computing (on-demand delivery of IT resources via the Internet with pay-as-you-go pricing) can help government organizations increase innovation, agility, and resiliency, all while reducing costs. This whitepaper provides guidelines that governments can use to break down innovation barriers and achieve a digital transformation that helps them engage and serve citizens.
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     Amazon Web Services APAC
By: NetApp     Published Date: Dec 14, 2013
Read how the NetApp Distributed Content Repository Solution is an efficient and risk-reducing active archive solution. Based on customer data, Forrester created a composite organization and concluded that the NetApp Distributed Content Repository delivered a three year ROI of 47% with a payback period of 1.3 months. The key benefits are reduced risk of losing unregulated archived data, denser storage, storage solution efficiency, and compliance for regulated data. The study also provides readers with a framework to do their own financial impact evaluation. Source: The Total Economic Impact Of The NetApp Distributed Content Repository Solution (StorageGRID On E-Series), a commissioned study conducted by Forrester Consulting on behalf of NetApp, March 2013.
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     NetApp
By: NetApp     Published Date: Dec 18, 2013
IT managers have indicated their two most significant challenges associated with managing unstructured data at multiple locations were keeping pace with data growth and improving data protection . Learn how the NetApp Distributed Content Repository provides advanced data protection and system recovery capabilities that can enable multiple data centers and remote offices to maintain access to data through hardware and software faults. Key benefits are: - continuous access to file data while maintaining data redundancy with no administrator intervention needed. - easily integrated and deployed into a distributed environment, providing transparent, centrally managed content storage - provision of secure multi-tenancy using security partitions. - provision effectively infinite, on-demand capacity while providing fast access to files and objects in the cloud. - secure, robust data protection techniques that enable data to persist beyond the life of the storage it resides on
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     NetApp
By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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     Genesys
By: Velaro     Published Date: Jul 09, 2014
Application downtime impacts everyone. This paper provides best practices for communicating application downtime to end-users in a manner that maintains - or can even improve- your organization's credibility and brand image. Learn what to do and what not to do in this informative white paper.
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     Velaro
By: Mimecast     Published Date: Oct 02, 2019
Forrester Research provides insights into the key trends that are impacting your business today. The Information Archiving Now Tech report is an invaluable tool for anyone actively considering or comparing Information Archiving solutions. No matter where you sit in your organization, this is a must-read to help you build a modern, secure archive that’s purpose built for e-discovery, compliance and end-user productivity. With a credible, side-by-side comparison of leading products, you can make a more informed investment that best fits the diverse needs of your business.
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     Mimecast
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