relationships

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By: IBM     Published Date: Oct 24, 2012
Building long-term and profitable relationships has long been the goal for financial services companies new channels and growing complexity have made it more challenging than ever. Read on to learn about changing customer relationships and strategies
Tags : ibm, customer relationships, crm, customer relationship management, social media, financial services, data
     IBM
By: IBM     Published Date: Jan 09, 2013
Deepen your customer relationships. Drive operational effectiveness. Optimize your workforce. Read this solution brief to see how using IBM SmartCloud for Social Business services to become a social business can help your organization simplify.
Tags : ibm, social business cloud, cloud business, cloud software, cloud computing, simplify, enhance, it management
     IBM
By: ITinvolve     Published Date: Jun 06, 2012
As much as 80 percent of the time related to MTTR (mean time to repair) is spent on identifying the key components, relationships, and people involved to determine the cause of a problem and fix it.
Tags : mean time to repair, mttr, cloud computing, change management, it management, data management
     ITinvolve
By: Adobe     Published Date: Aug 02, 2017
Adobe can help you seamlessly capture customer data, track offer performance and deepen customer relationships with more consistent and relevant offers across channels. See how our Adobe solutions work together to help you build your next best offer.
Tags : customer experience, insights, shared service value, consolidated services, global services division, organization optimization, travel management analytics, social analytics
     Adobe
By: SAP     Published Date: Jul 17, 2012
As marketing and sales organizations endeavor to escape the constricted economy of 2009, one of the most significant barriers to sustainable business growth lies squarely in their source of revenue: creating and maintaining profitable, long-term relationships with key customers.
Tags : sap, business, marketing, sales, sustainable business growth, top performance, analyst insight, white paper
     SAP
By: NAVEX Global     Published Date: Nov 18, 2013
This checklist will enable you to target the features and functionality you really need before embarking on the path to securing your third party relationships.
Tags : compliance, benchmark, compliance programs, case management, hotline data benchmarking, ethics and compliance
     NAVEX Global
By: Telligent June 2013     Published Date: Jun 13, 2013
Social Marketing encompasses a slew of activity that takes place in social networks and online communities. The mashup of all this activity is a way for your brand to build better customer relationships, increase awareness of your brand and ultimately drive sales.
Tags : social engagement, social marketing, community marketing, social media marketing, online customer experience, social media strategy
     Telligent June 2013
By: IBM     Published Date: Jun 20, 2013
The global financial crisis of 2008 still reverberates today. Sluggish economic growth, stricter regulatory requirements and rapidly changing consumer behavior are placing unprecedented demands on the banking industry. In recent years, banks – particularly those with substantial retail operations – have relied on the lethargy of their customers to maintain their business. Customer loyalty has been based more on proximity of local branches and convenience of ATM networks than the quality of customer care or products and services priced and tailored to a bank’s best customers. In response to the financial crisis, banks have focused on wringing complexity and costs from their systems – exacerbated by mergers and acquisitions – while dealing with new and tighter regulations. Yet, their traditional “one-size-fits-all” mass-marketing approach to customers has remained constant.
Tags : customer-centric, increase revenue, relationships, operations
     IBM
By: IBM     Published Date: Jun 20, 2013
The message is simple: Trust has been lost and the digital world is here. Successful relationships with customers in the digital world are high-trust relationships. It is time for bankers to rebuild trust at the same time as developing all the communications and analytical advantages of digital technology. There is no other way. The highly digitalised, non-bank competitors are already taking the best parts of banking. Time is short. Is Apple about to join the fray? Is Amazon? Is Facebook?
Tags : customer, trust, banking, retail
     IBM
By: Tyco Integrated Security     Published Date: Mar 09, 2016
Omnichannel retailing adds the flexibility of cross-channel and mobile shopping to the unique revenue- and loyalty-building capabilities of the face-to-face retail experience. It offers opportunities to build deeper shopper relationships—or risks ending them, when availability promises go unmet.
Tags : tyco, security, omnichannel, store, retail, customer relationship
     Tyco Integrated Security
By: Cornerstone OnDemand     Published Date: Jul 16, 2015
How do you make a struggling employee great, or turn a high-performer into a true corporate superstar? By offering professional coaching. The new white paper, The Coaching Playbook, provides you with an in-depth breakdown on how coaching improves employee performance at every level of your company, as well as what to look for in a coach, and most importantly, how it benefits your bottom line. In the piece, you’ll discover: • the six different types of coaches, and how they achieve company and employee goals • what skills a coach should have, and what traits to avoid • a five-part strategy that all coaches should possess To learn more about how coaching can fuel productivity and drive profits, download The Coaching Playbook today!
Tags : performance, develop, bottom line benefits, relationships
     Cornerstone OnDemand
By: Cornerstone OnDemand     Published Date: Feb 22, 2016
Coaching is all about maximising performance, regardless of whether it’s a superstar looking to reach greater heights, a new hire wanting to start off on the right foot, or even a struggling employee who needs to improve. Anyone can be a coach, as long as they have certain intangible skills and receive the proper training. The company, coach, and employee need to agree on what to improve, how to do it, and how to define success. As long as everyone is on the same page and dedicated to professional development, the end result will be employees, and a bottom line, that reach their potential. But how can you ensure that everyone from seasoned veterans to new hires reach their full potential? By offering coaching. Over 70% of employees who received coaching saw an increase in work performance, relationships, and communication skills, and 80% reported having more self-confidence.
Tags : communication skills, performance, coaching, employee, playbook, training, success
     Cornerstone OnDemand
By: Microsoft Azure     Published Date: Apr 10, 2018
Develop customer relationships and reduce costs Effective field service management teams improve technician productivity and customer satisfaction rates. Greater automation, faster inventory management, and reduced inspection costs are possible with data support from the cloud. Learn how the Internet of Things (IoT) can help keep your service agile so you stay ahead of customer demands and product complexity.
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     Microsoft Azure
By: Microsoft Azure     Published Date: Apr 10, 2018
For sales organizations, customer engagement is about more than touchpoints—it’s about everything that happens in between personal and digital encounters. Customer engagement requires an organization-wide commitment to creating meaningful connections, building relationships, and nurturing those relationships to establish trust and keep your brand topof-mind.
Tags : 
     Microsoft Azure
By: Microsoft Azure     Published Date: Apr 10, 2018
Learn how to break down silos, reinvent productivity, and help your sales team achieve success by unifying transactional systems, social networking, and strong customer relationships. Download this free Nucleus report that says teams using the Microsoft Relationship Sales solution increased productivity 12-15 percent.** You’ll also learn how to: Empower your sellers with savvy insights that engage and delight customers. Scale the power of one-on-one relationship selling by unifying the sales experience. Offer your team tools to reinvent the way they sell and help transform your company’s bottom line. Use Microsoft Dynamics 365 for Sales along with LinkedIn Sales Navigator to help sellers identify future customers and suggest ways to engage with them. **Claims based on a 2017 study by Nucleus Research that analyzed more than 50 ROI case studies on CRM deployments from 2015 to 2017. Companies ranged in size from small and medium-sized businesses to large multinational enterprises. Re
Tags : 
     Microsoft Azure
By: QuickPivot     Published Date: Jul 02, 2015
While it might feel crazy, complex and cobbled together, the marketing data and technology at your feet are pillars on which to build your brand. The modern marketer will not lurk in dark shadows, doomed to a life of misunderstanding, but will rise up and harness the tools at his fingertips to forever shift the brand/consumer relationship.
Tags : quickpivot, modern marketing, consumer relationships, brand awareness, marketing solutions, data analytics
     QuickPivot
By: Allbound     Published Date: Jan 13, 2016
In this ebook, you’ll learn how businesses are using technology and the cloud to transform their channel ecosystems into a model of collaboration and empowerment, injecting purpose and engagement into partner relationships, and building a channel-wide culture of customer success for both manufacturers and their resellers.
Tags : channel marketing, sales acceleration, customer success, collaboration, content
     Allbound
By: LogicNow     Published Date: Mar 10, 2016
Our annual health check of the global IT support market looks at the relationships between IT Service Providers and IT departments and asks, are the two sides working together in harmony, or in a state of Discord? Based on the views of over 1,300 IT departments and almost 700 IT Service Providers, this report delivers the data and vital insights that will help every IT Service Provider to focus on improving sales figures, growing their portfolio and ensuring their service matches customer expectations. Overlook at your peril!
Tags : logicnow, it service providers, cyberdefense, cybersecurity, security
     LogicNow
By: Oracle     Published Date: Apr 16, 2018
Is a guide for financial services providers to building enduring customer relationships through technology
Tags : engaged, financial, services, customer, experiences
     Oracle
By: Zebra Technologies     Published Date: Sep 05, 2018
The retail shopper is changing rapidly. To keep up, so must the retail industry. The internet, online shopping, mobile communications, smartphones, tablets and more turning traditional shoppers into something else entirely: connected shoppers. Today’s shoppers can now shop online, on either a computer or mobile device, as well as in brick-and-mortar stores. For retailers, the implications are huge. In this complex new environment, there are two vital questions. First, as a retailer, how do you create differentiated value that will enable you to stand out from the crowd? Second, how can you strengthen customer relationships, build loyalty, increase sales and maximize profitability?
Tags : 
     Zebra Technologies
By: Informatica     Published Date: Aug 21, 2017
Download this white paper today to understand How patients are stepping up and using data to disrupt the traditional doctor-patient relationships.
Tags : informatica, data management, cloud data management, collaboration, analytics, digital healthcare
     Informatica
By: Unica     Published Date: Sep 08, 2010
Good marketers are going where their customers are - that means social media. According to a recent Unica global survey of marketers, 47% of respondents say they currently use social media marketing tactics; in North America, that number jumps to 58%. Yet, for all the rush, many marketers are wondering, "where's the gold?" Download the white paper, "From Social Media Hype to Social Media Marketing" and learn how to build a stronger customer relationship."
Tags : unica, interactive marketing, behavioral marketing, personalization, email marketing, target marketing, customer relationships, social media
     Unica
By: Skillsoft     Published Date: Mar 03, 2015
This ExecBlueprint describes effective approaches for recruiting and retaining this generation that has been alternatively described as entitled and creative. First, you may need to address conflicts with older workers if they resent millennials’ demands for flexible work arrangements, career advancement, and open relationships with leadership.
Tags : managing millennials, recruiting, retaining, millennial practices, development programs, benchmarking, mentoring programs
     Skillsoft
By: Jobvite     Published Date: Aug 25, 2016
This explosion in the amount of information is similar to the boom the marketing world saw in the early 2000’s with the introduction of customer data. Now that recruiters finally have access to the same types of information as marketers, it’s becoming more clear that recruiting is marketing. Whereas the marketing world immediately saw the value in this data and latched onto technologies that could leverage the information, the recruiting world is just catching up. The proliferation of CRMs has revolutionized marketing and business development. Creating and maintaining relationships has always been part of a sound business strategy, but that nebulous process has now been operationalized through software like Salesforce. There is a reason the CRM software market has boomed to over $20 billion...it works. Personalizing the process to maintain constant contact and build relationships has been shown to be extremely effective in converting leads to sales.
Tags : 
     Jobvite
By: Sitecore     Published Date: Sep 10, 2015
Fostering the closer relationships and superior experience that lead to customer loyalty isn’t good just for a brand’s reputation; it’s good for its bottom line.
Tags : crm, customer experience, acquisition, personalized marketing, forbes
     Sitecore
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