relationships

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By: Group M_IBM Q4'19     Published Date: Sep 27, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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     Group M_IBM Q4'19
By: Group M_IBM Q418     Published Date: Nov 13, 2018
The financial industry is experiencing a significant challenge when it comes to maintaining and establishing trust in its relationships with clients. Customers battered by the constant barrage of publicized data incursions and security breaches are highly sensitized to those signs in their own dealings. They find it difficult to accept any disruption in either their business or their personal financial activities and are easily frightened away from organizations that they perceive as risky.
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     Group M_IBM Q418
By: gyro     Published Date: Jul 05, 2018
While it is easy for marketers to be distracted by the power of data and technology, a new report reminds us what really drives business decisions: feelings. A new study conducted by the Financial Times Commercial Insight Group and gyro asked more than 300 FT readers across the globe to express what feelings are crucial for creating successful business relationships.
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     gyro
By: gyro     Published Date: Feb 01, 2019
While it is easy for marketers to be distracted by the power of data and technology, a new report reminds us what really drives business decisions: feelings. A new study conducted by the Financial Times Commercial Insight Group and gyro asked more than 300 FT readers across the globe to express what feelings are crucial for creating successful business relationships.
Tags : gyro, b2b decision making, business decisions, advertising
     gyro
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
Digital transformation (DX) is a must for midsize firms (those with 100 to 999 employees) to thrive in the digital economy. DX enables firms to increase competitive advantage through initiatives such as automating business processes, creating greater operational efficiencies, building deeper customer relationships, and creating new revenue streams based on technology-enabled products and services. DX is a journey, and it starts with firms embracing an IT-centric vision that guides a data-driven, analytics-first strategy. The outcome of DX initiatives depends on the ability of a firm to efficiently leverage people (talent), process, platforms, and governance to meet the firm’s business objectives.
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     Hewlett Packard Enterprise
By: HP and Intel® Xeon® processors     Published Date: May 08, 2012
Read this whitepaper to learn three simple steps Small to medium size businesses can take to heighten business performance and increase brand office productivity.
Tags : trends, performance, customer, customer experiences, flexibility, service, transactions, relationships
     HP and Intel® Xeon® processors
By: HP Inc.     Published Date: Jun 20, 2019
Expectations and complexity around today’s IT is growing, and organizations must adopt effective ways of working.
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     HP Inc.
By: HP Service Management     Published Date: Sep 03, 2008
In this first chapter of "The Shortcut Guide to IT Service Management and Automation," you will be led through a step by step analysis of your company's IT and business relationships, providing you with a basis for a strategic plan to turn service lifecycle management into a valuable business asset. Author and compliance expert Rebecca Herold demonstrates how technology acts as a strategic differentiator by enabling business growth, driving operational efficiencies to lower maintenance costs, optimizing outcomes, and reducing IT risks.
Tags : itil, itil v3, bsm, bsa, dca, itsm, it service management, operations, it operations, cmdb, automation, service, service management, service desk, lifecycle, life cycle, hpsm, hp sm, hp service management
     HP Service Management
By: IBM     Published Date: Nov 06, 2006
Many forward-thinking organizations are beginning to see the true potential of the convergence of voice, video and data.  It has the power to transform business relationships, business processes and collaboration between employees, suppliers and customers.
Tags : convergence, network convergence, ip telephony, voip, communications convergence, infrastructure, ip networks, ipsec, collaboration, ip faxing, voice over ip, ibm, it management
     IBM
By: IBM     Published Date: May 30, 2008
People drive your business. Whether you are a customer, supplier, owner, or employee, it is cultivating and maintaining those people relationships within and beyond your company that determine how well you will fare in the marketplace. This is why IBM knows that it is important that you have ultimate choice and flexibility to work the way you want.
Tags : ibm, ep campaign, ibm ep, collaboration, relationship management, information management, desktop management, lotus notes, lotus
     IBM
By: IBM     Published Date: May 30, 2008
In the age of Web 2.0, Internet users are rewriting the rules of social interaction, using blogs, forums, and social bookmarking for sharing information and sustaining relationships across borders. This IBM white paper looks at how organizations can achieve tangible business benefits through embracing these technologies.
Tags : ibm, collaboration, ibm ep, ep campaign, ibm
     IBM
By: IBM     Published Date: Feb 02, 2009
A comprehensive solution for leveraging data in today's retail environment. From customer data to product placement statistics, retail organizations are constantly juggling information. As the sheer amount of data continues to grow, it becomes increasingly difficult to manage. Not only does data come in many different forms—such as reports, memos and e-mails—but often it’s scattered across multiple repositories.
Tags : ibm, ibm balanced warehouses, ibm master data management server, ibm omnifind, ibm industry data models, dynamic warehousing, retail buyer’s guide, leveraging data, customer data, product placement statistics, data management, scalable system, customer relationships, cross-sell, up-sell opportunities, db2 warehouse, oltp-based transactional data server, information management software, enterprise applications
     IBM
By: IBM     Published Date: Sep 11, 2013
Learn how social media is reshaping the relationships that customers are having with products, services, and brands and how using the right combination of technologies will help you understand emerging consumer trends and increase the ROI of your marketing campaigns
Tags : social media analytics, consumer insights, marketing, roi, consumer trends, technologies
     IBM
By: IBM     Published Date: Sep 11, 2013
Learn how to retain your loyal customers through a seamless omni-channel approach that provides consistency, convenience, and a superior shopping experience across every consumer touch point
Tags : transactions, transitioning shopper, omni-channel, empowered consumers, retail channels
     IBM
By: IBM     Published Date: Sep 11, 2013
Learn how customer-centric transformation can lead to deeper relationships, increased revenue, and streamlined operations
Tags : bank, customer, customer-centric transformation, increased revenue, streamlined operations
     IBM
By: IBM     Published Date: Sep 22, 2011
Companies need capabilities for identifying data assets and relationships, assessing data growth and implementing tiered storage strategies-capabilities that information governance can provide. It is important to classify enterprise data, understand data relationships and define service levels. Database archiving has proven effective in managing continued application data growth especially when it is combined with data discovery.
Tags : ibm, application data, technology, enterprise, database archive
     IBM
By: IBM     Published Date: Jul 24, 2012
Faced with a downturn in funding due to the global economic recession, nonprofit organizations need to improve their donor management capabilities so they can compensate for the reduction of government funding and diminishing level of donor contributions. Predictive analytics provides an effective way to understand and anticipate donor needs in order to increase the success of fundraising and marketing campaigns. Using this technology, nonprofits can gain a significant return on investment by increasing donor contributions, reducing costs and building stronger donor relationships over time. In this white paper, you'll learn how predictive analytics can help nonprofits achieve their funding goals by significantly improving the way they identify, manage and build relationships with donors.
Tags : ibm, technology, marketing, predictive analytics, donor management, non-profit, business analytics
     IBM
By: IBM     Published Date: Aug 01, 2012
Most CRM systems rely on historical analytics that provide a "rear-view mirror" of your customer relationships, offering little support for the decisions that shape the future. With predictive analytics, you can meet your customers' evolving needs with forward-looking insights that anticipate changes in customer attitudes, preferences, and actions. This white paper from IBM describes how a set of five predictive imperatives can help ensure that your company maximizes the value of its customer relationships and sustains higher levels of revenues and profits.
Tags : ibm, technology, marketing, predictive analytics, predictive imperatives, customer value, customer relationship management, analytics, crm, revenue, profits
     IBM
By: IBM     Published Date: Aug 07, 2012
View this demo to find out how IBM SPSS® solutions for predictive customer analytics can deliver deep customer insights that help you tune your marketing efforts-effectively and efficiently attracting new customers, nurturing customer relationships and retaining ideal customers. Watch how IBM SPSS software uses existing customer information to help you do the following: Identify your best customers for targeted marketing programs with customer segmentation, cluster and profiling techniques; confidently predict which customers will respond to your offers with powerful predictive models; get more out of every customer interaction by delivering real-time, predictive intelligence to front-line decision makers; and enrich and deepen your customer insight with social media analytics.
Tags : predictive customer analytics, ibm, decision management, consumer insight, customer, crm, customer relationship management, retain customer, grow relationships, rfm analysis, business intelligence, customer wants
     IBM
By: IBM     Published Date: Aug 08, 2012
Read this white paper to learn how marketers are using IBM technology to learn about their customers' attitudes, preferences and buying habits from what they say on publicly available social media and through the full range of interactions that can be recorded, measured and analyzed. Discover how marketers are combining that knowledge with other sources of customer information to guide marketing decisions and shape marketing campaigns, cultivating relationships with online advocates to help steer product development, and, ultimately, boosting sales and revenue.
Tags : paid media, owned media, earned media, social media, ibm, social analytics, pay per click, ppc, advertising, sponsored content, cognos, text analytics, unica, spss, natural language processing, nlp
     IBM
By: IBM     Published Date: Oct 24, 2012
Building long-term and profitable relationships has long been the goal for financial services companies new channels and growing complexity have made it more challenging than ever. Read on to learn about changing customer relationships and strategies
Tags : ibm, customer relationships, crm, customer relationship management, social media, financial services, data
     IBM
By: IBM     Published Date: Jan 07, 2013
Download this whitepaper to deepen your customer relationships, drive operational effectiveness and optimize your workforce.
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     IBM
By: IBM     Published Date: Jan 09, 2013
Deepen your customer relationships. Drive operational effectiveness. Optimize your workforce. Read this solution brief to see how using IBM SmartCloud for Social Business services to become a social business can help your organization simplify.
Tags : ibm, social business cloud, cloud business, cloud software, cloud computing, simplify, enhance, it management, data management, data center
     IBM
By: IBM     Published Date: Apr 17, 2013
Microsoft Exchange Server 2010 provides a powerful environment for users to conduct business through scheduling their time (calendar), managing their relationships (contacts), and communicating inside and outside their organization (e-mail). The IBM Storwize V7000 Unified storage system, combined with powerful management software from IBM Tivoli, provides an ideal complement to Exchange 2010 deployments by providing a highly virtualized storage infrastructure designed to meet the specific needs of Exchange 2010 environments.
Tags : ibm, microsoft exchange server, powerful, environment, storage, virtualized, infrastructure, organization
     IBM
By: IBM     Published Date: Aug 20, 2013
When 83 percent of online consumers participate in social media, it is no surprise that, like bees to honey, marketers are following suit. According to a recent IBM® Unica® survey of marketers, 47 percent of respondents say they currently use social media marketing tactics; in North America, that number jumps to 58 percent. Yet, for all the rush, many marketers are wondering, “where’s the gold?” The IBM Unica survey found that 48 percent of marketers admit that their social media marketing efforts are totally siloed, frustrating their attempts to create richer customer relationships.
Tags : social media, social media analytics, marketing analytics, marketing data, crm, customer relationship management
     IBM
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