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By: RightAnswers     Published Date: Sep 11, 2013
Customer service for B2B is challenging: products and services can be complex and the knowledge needed to solve customer problems is often fragmented throughout an organization. But effective knowledge management empowers customer service reps – and even customers themselves – while providing measurable benefits to your business. It enables quick, accurate and consistent customer solutions. This brief explores 20 metrics that measure those benefits – in other words, your “return on knowledge.”
Tags : return on knowledge, knowledge management, rightanswers, knowledge, measuring business benefits, crm, customer relationship management, crm, b2b
     RightAnswers
By: Dell     Published Date: Sep 12, 2013
With the arrival of Dell 12th generation servers (12G) and Microsoft Windows Server 2012, your organization can now significantly simplify Windows Server deployment. Window Server 2012 delivers a number of new enhancements and features over your current Windows Server 2003 or Windows Server 2008 infrastructure. With Windows Server 2012, your organization can benefit from improved virtualization, identity and access control management, graphical interface, storage and networking, and Web and application hosting. Dell 12G servers provide a powerful platform for Windows Server 2012 and its advanced features, giving your organization better performance, reliability and management, all of which improve return on investment (ROI) and your bottom line. For more information on powering Dell servers with Windows Server 2012, see www.dell.com/ws2012.
Tags : dell poweredge, 12g servers, windows servers, performance, reliability, control management, graphical interface, storage, networking, web hosting, application hosting
     Dell
By: VMware, Inc     Published Date: Dec 05, 2013
Executive Summary: In November 2012, Vmware Commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Vmware vCenter Site Recovery Manager (SRM). The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the VMware vCenter Site Recovery Manger on their organizations. Please download the white paper to learn more.
Tags : vmware, roi, return on investment enterprises, vmware vcenter site recovery manager, forrester consulting. srm, networking, it management, enterprise applications, storage, data management, data center
     VMware, Inc
By: Adobe     Published Date: Sep 16, 2016
Every year, consumers demand more personalized content. But the challenge is to deliver that content across new channels, devices, and experiences. Read The Marketer’s Guide to Articulating DAM Return on Investment to learn why a digital asset management solution can be the key to delivering more content, faster. Read the Adobe white paper to learn more about: • Why you need DAM over other content storage solutions • How to make the ROI case for DAM • Companies who have used DAM for success
Tags : adobe, digital, digital asset management, dam, digital asset management system, customer experience, roi, enterprise applications
     Adobe
By: CradlePoint     Published Date: Sep 04, 2014
Today, the widespread availability of 3G and 4G cellular or wireless broadband networks enables digital signage to be deployed virtually anywhere. Combined with cloud-enabled network management and content delivery systems, 3G and 4G wireless broadband networks are propelling digital signage deployments at an accelerated pace. In countless venues, digital signage networked via wireless broadband signal penetrates hard-to-reach locations, new markets, and can achieve a faster return on investment.
Tags : cradlepoint, digital signage, cloud-enabled software as a service, wireless broadband cellular signal, storage
     CradlePoint
By: ADP     Published Date: May 02, 2018
Software, outsourcing, service bureau, ASO, PEO… it’s little wonder the market for payroll solutions has a reputation for being confusing and hard to navigate. Where does one solution end and the other begin? And how do you know which one you need? This complexity is the reason we’ve created a comparison guide. Businesses have a wide spectrum of payroll options to choose from, and there are big differences between them, so like-for-like comparisons aren’t possible across categories. Before you start comparing vendors head-to-head, you need to decide which payroll style is best for you. And before you make that decision, you need to know what you want in return. Are you looking to save money? Save time? Eliminate errors? Do you want help minimizing tax compliance risks? There are plenty of options available, and they all come with different pros and cons.
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     ADP
By: OnBase by Hyland     Published Date: Jun 29, 2015
Clinicians and staff want to perform better, produce more and enjoy higher levels of satisfaction. Close the gap between a user’s experiences with technology as a consumer and her experiences with technology at work to maximize the impact on your organization’s bottom line.
Tags : healthcare it, roi, optimization, return of investment, security, it management, enterprise applications
     OnBase by Hyland
By: ServiceNow     Published Date: Oct 11, 2017
ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying ServiceNow Customer Service Management throughout their customer support organization. This study provides a framework for evaluating the potential financial impact of investing in ServiceNow.
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     ServiceNow
By: Rosetta Stone     Published Date: Apr 03, 2018
Manufacturing is a prominent pillar of American growth and prosperity. According to the National Association of Manufacturers, every $1 invested in the manufacturing sector returned $1.81 to the economy in 2015.
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     Rosetta Stone
By: FICO     Published Date: Feb 06, 2018
In a rapidly advancing and changing market, retailers need to be prepared for the unexpected, from the impacts of new payment options, to the challenges of new entrants and innovations, increasingly complex global supply chains and digitally empowered customers looking to direct their own shopping experience. While many retailers continue to keep in-store and on-line interactions separate, the leading retailers understand that all channels must be seamlessly integrated to help ensure success — including optimizing logistics for a smarter shopping experience, managing or sourcing on-line inventory to respond to consumer demand, striking the right balance between customer satisfaction and maximising return, and space optimization in the store itself.
Tags : customer, loyalty, inventory, optimization, cost, reduction
     FICO
By: Zebra Technologies     Published Date: May 02, 2018
Today’s shoppers demand technology-enabled experiences that straddle clicks and bricks. They want better prices, more choices, next-day delivery and easy returns. They want a quick, friction-free product search and purchase experience, and they want it right now. How can retail technology help you satisfy them? Our 10th annual Shopper Vision Study surveyed thousands of consumers throughout North America, Latin America, Asia-Pacific, Europe and the Middle East, asking the questions that really matter to find out what shoppers really want—giving you the insight you need to be their preferred retailer, both in-store and online. The New Retail Mandate: Shopper Vision Study reveals exactly what your customers are thinking, what their habits are and how retail technology can help you be more effective. Download the Shopper Study today to learn how today’s smartest retailers use emerging technology to manage inventory, enrich the shopping experience and keep shoppers satisfied.
Tags : shopper, study, technology, product
     Zebra Technologies
By: Infosys     Published Date: May 21, 2018
Customers buy products in return for money. But at the heart of our client's vision was another exchange, which was perhaps even more fundamental. Customers would give their time and attention - and in return they wanted an experience that meets their needs, what is often referred to as 'return on engagement' But how can you offer a suitable experience when you don't know enough about the customer? Our client had gathered data, but it was siloed - and there was a big disconnect between the physical and digital operations of the business. The two were not integrated, making it difficult to build a picture of the customers' widely varying needs. This was also a global business with different approaches for different markets, leading to further inefficiencies and silos. It was time to consolidate, standardize, and to really get to know the customer.
Tags : crm, product, exchange, customers, engagement
     Infosys
By: Infosys     Published Date: May 21, 2018
Commercial airplanes are expensive and complicated machines - which means two things. First, airlines have to get the best possible return from their investment by using them as much as possible. Long-haul flights can keep an airplane in the air for up to 20 hours every day, earning money for the airline with every passing minute. However, the planes makes no money on the ground, so airlines have to maintain and service the aircraft efficiently, and get it back in the air with a new payload of passengers as quickly as possible. Therefore, the MRO (Maintenance, Repair, and Overhaul) is a critical and complex part of an airline's business and one of the key factors in making the business successful. Aircraft are the geese that lay golden eggs for the airline. So the airlines need to look after them.
Tags : airplane, passengers, payload, maintenance, repair, overhaul, business
     Infosys
By: iShares by BlackRock     Published Date: Jun 15, 2018
While the accumulated knowledge of a portfolio manager should not be undervalued, a move toward more systematic instrument selection could ultimately enhance fund returns. This material is provided for educational purposes only and is not intended to constitute investment advice or an investment recommendation within the meaning of federal, state, or local law. Investing involves risk, including possible loss of principal. This study was sponsored by BlackRock. BlackRock is not affiliated with Greenwich Associates, LLC, or any of their affiliates. iSHARES and BLACKROCK are registered trademarks of BlackRock, Inc., or its subsidiaries. All other marks are the property of their respective owners. Prepared by BlackRock Investments, LLC, member FINRA. BlackRock, Inc. is not affiliated with The Economist. 530180
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     iShares by BlackRock
By: Intouch Insight     Published Date: May 15, 2018
We know that great customer experiences lead to increased revenue. Happy customers are loyal customers, and loyal customers are more likely to share their positive experiences and recommend their favorite brands to people they know. But when it comes to making the connection between improved customer experience (CX) and revenue growth, CX pros often struggle to prove the value of their programs. The good news is there are many ways to show the return on investment (ROI) of customer experience initiatives. With the right measurement tactics in place, a solid business case can be developed.This guide includes definitions and formulas to measure the success of your own CX program.
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     Intouch Insight
By: E.ON     Published Date: Nov 21, 2018
There are many ways to beat the energy price rises, but hospitality operators need a way of doing it that also offers a business benefit. In this whitepaper we look at green energy, solar panels and why electric car chargers could offer your next return on investment. Download this whitepaper today to find out more about how E.ON can help your business!
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     E.ON
By: Smartling     Published Date: Jul 17, 2014
Using Smartling’s robust translation management system and turnkey Global Delivery Network, NiceLabel, a leading developer of barcode and RFID labeling software, has seen a 45% increase in website leads and more than doubled its translation return on investment. In this case study, you’ll learn how NiceLabel used Smartling’s cloud-based solution to simplify, streamline, and accelerate all of its translation projects.
Tags : smartling, website translation, translate website, website internationalization, internationlize website, translate efficiently, efficient translation, global marketing
     Smartling
By: Smartling     Published Date: Aug 01, 2014
One third of SurveyMonkey’s customers live in a country in which English is not the primary language. Using Smartling’s translation software platform, SurveyMonkey automated its translation process in order to offer its Web application to users in their native language. In this case study, you’ll learn about Smartling’s platform enabled SurveyMonkey to launch 10 new languages in less than 6 months and see an immediate return on its investment.
Tags : smartling, survey monkey, case study, global, translation, software, software development
     Smartling
By: Citrix     Published Date: Jun 11, 2009
Consolidation through server virtualization is a powerful agent for datacenter change, but shrinking your server footprint is just a part of the value that server virtualization brings to your IT organization. This paper explores the TCO of server virtualization, the costs that drive TCO and factors you should consider when calculating the return on your next virtualization investment.
Tags : citrix, virtualization, tco, total cost of ownership, datacenter, server virtualization, servers, xenserver, network interface cards, nics
     Citrix
By: UNIT4 CODA     Published Date: Aug 22, 2011
Financial executives need to have a no-compromise approach to financial modeling and application choice, irrespective of where these applications are deployed.
Tags : unit4 coda, best-of-class strategy, cloud computing, saas, aberdeen group, financial executives, financial modeling, applications choice, business applications, cfo, financial management, solution deployment methods
     UNIT4 CODA
By: McAfee EMEA     Published Date: Nov 15, 2017
NSS Labs performed an independent test of the McAfee Endpoint Security v10.5 product. The product was subjected to thorough testing at the NSS facility in Austin, Texas, based on the Advanced Endpoint Protection (AEP) Test Methodology v1.0, which is available at www.nsslabs.com. This test was conducted free of charge and NSS did not receive any compensation in return for McAfee’s inclusion. This report provides detailed information about this product and its security effectiveness. Additional comparative information is available at www.nsslabs.com.
Tags : mcafee, endpoint, security, product, technology
     McAfee EMEA
By: Computhink     Published Date: Dec 10, 2007
Park West’s successful landscape business had a paper problem. The 11 separate companies (including their headquarters) created paperwork havoc for their Accounts Payable (AP) Department. They required an electronic document management alternative that could meet their criteria to standardize the process for all 11 companies. They needed this at a price that would enable them to realize return on investment in a reasonable length of time.
Tags : roi, return on investment, document management, electronic document management, viewwise, viewise, computhink, landscape, landscaper, parkwest, paperless
     Computhink
By: Computhink     Published Date: Dec 10, 2007
TMCC's Financial Aid Department (FA) stores about 14,000 hardcopy files, and processes approximately 7,000 new applications a year. FA workers were running out of space to house all of the files when they were told their office might be moved, resulting in the loss of their file room altogether. Since they are required by the U.S. Department of Education to keep files for four years (sometimes longer depending on a specific regulation) they knew converting to an electronic file system would save both time and money while serving their students better.
Tags : college, university, education, school, case study, paperless, document management, electronic document management, workflow, roi, return on investment, idm, computhink, viewwise, viewise
     Computhink
By: Marketo     Published Date: Jun 08, 2017
As a marketer, you know how critical it is to understand how your marketing efforts contribute to the bottom line. There’s a lot that goes on behind-the-scenes to generate sales pipeline and ultimately revenue. And by becoming a data-driven marketer that’s in tune with the right metrics, you can demonstrate marketing’s contribution to both. Metrics illustrate the impact that you and your team are driving in the organization, which is critical to ensure you have the budget and resources you need to deliver optimum business outcomes. Without metrics, it’s nearly impossible to measure the success of your activities and identify elements to optimize in future campaigns. And without them, there’s no way to determine your return on investment (ROI).
Tags : marketing, data driven, metrics, revenue model, tracking campaign, channel success, b2b, return on investment
     Marketo
By: Marketo     Published Date: Jun 08, 2017
It’s an exciting, albeit challenging time for marketers—new channels, strategies, and technologies have empowered us to engage our buyers like never before. At the same time, due to the abundance of available information, buyer expectations have increased, leaving marketers to fight for their attention as we showcase our products and services. In response, organizations are implementing an account-based marketing (ABM) strategy. Account-based marketing offers organizations a significant return on investment (ROI) as they are faced with the need to acquire, retain, and grow high-value accounts. This comprehensive, 100+ page guide includes checklists, worksheets, examples, and advice from over 12 industry thought leaders to help marketers at any level, from beginners to experts, create and implement an effective account-based marketing strategy. Download The Definitive Guide to Account-Based Marketing to learn: • How to create a solid ABM strategy to meet your goals • What stakeholders to involve across the organization • How to identify, prioritize, and profile the right accounts • What content you need to support an ABM strategy • Which channels to leverage and how to coordinate them • How to measure the effectiveness of your ABM strategy
Tags : access management, security information, abm, database security, application development, risk management, endpoint management, next generation intrusion protection
     Marketo
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