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By: ASG Software Solutions     Published Date: Aug 10, 2008
Over the past ten years, IT personnel costs have risen faster than hardware and software investments. IT services have not improved process-wise and still require as much manpower, if not more, to operate now as they did in the past. As firms spend 76% of their IT budget on maintenance and support, they will naturally invest in BSM solutions that will reduce costs, enable ITIL, and provide an optimal ROI.
Tags : asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm, workflow, itil, cmdmdb, service optimization
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Nov 09, 2009
Composite applications can provide multiple benefits, such as business agility, better utilization of business software assets through code reuse, development efficiencies, and cost optimization. Once companies are skilled at deploying them, many find that they roll out new applications and integrations faster, while maximizing the value of "tried and true" software components.
Tags : asg, cmdb, bsm, itil, roi, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms, itsm
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Jul 28, 2008
Targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise CMDB initiative, this white paper sets expectations for ROI calculations for CMDB initiatives, provides basic ROI best practices, and gives readers sufficient insight to move forward with their CMDB project.
Tags : asg, cmdb, bsm, itil, bsm, bsp, metacmdb, roi, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, ecommerce, bpm, workflow, itsm, critical application, cms
     ASG Software Solutions
By: Aspect Software     Published Date: Nov 06, 2014
Learn how Trupanion reduced ongoing IT costs while increasing staff utilization, sales and customer satisfaction. This case study and research conducted by Nucleus Research outlines how Trupanion, using Aspect’s hosted contact center, achieved a payback in five months and an average annual benefit that exceeds $1.3M.
Tags : aspect, trupanion, roi, return on investment, it costs, strategy, visibility, customer satisfaction, staff utilization, aspect unified ip, aspect workforce optimization, it management
     Aspect Software
By: Asure Software     Published Date: Nov 06, 2013
This Asure Software whitepaper provides insight into how AsureForce® Time & Labor Management Solutions delivered via the Cloud can provide ROI across an organization. In addition, the paper highlights the important measures IT leaders must take to position a shift from on-premise software to SaaS -- through careful evaluation of the potential benefits, costs and risks associated with the change
Tags : workforce management, talent management, time and labor management, labor management solutions, time and labor management solutions, cloud based solutions, cloud based hr solutions, hr solutions, hr saas solutions
     Asure Software
By: ATG, Inc.     Published Date: Oct 07, 2010
This 24-page study, aggregates the results of six large online companies (three retailers and three leading airlines), to measure the cost and ROI of these contact methods.
Tags : atg, roi, customer retention, contact management, online chat, click to call
     ATG, Inc.
By: ATG, Inc.     Published Date: Oct 07, 2010
As the online channel becomes core and growth in traditional channels slows, businesses can use optimization services to gain competitive advantage and propel online revenues. Learn from these industry leaders.
Tags : atg, e-commerce optimization, online business channel, b2b, web analytics, roi, click to call, live chat
     ATG, Inc.
By: ATG, Inc.     Published Date: Oct 07, 2010
Why business must offer live voice and text chat assistance to drive online sales.
Tags : atg, voice chat, roi, online channel investment, voice-based sales assistance, e-commerce, customer satisfaction
     ATG, Inc.
By: Athena Global Technologies     Published Date: Nov 01, 2019
LOW-COST, HIGH-ROI STRATEGIES TO AUTOMATE ANY PROCESS Build an automation strategy and execute it with our RPA solutions to achieve tangible benefits.
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     Athena Global Technologies
By: Attunity     Published Date: Jan 14, 2019
This whitepaper explores how to automate your data lake pipeline to address common challenges including how to prevent data lakes from devolving into useless data swamps and how to deliver analytics-ready data via automation. Read Increase Data Lake ROI with Streaming Data Pipelines to learn about: • Common data lake origins and challenges including integrating diverse data from multiple data source platforms, including lakes on premises and in the cloud. • Delivering real-time integration, with change data capture (CDC) technology that integrates live transactions with the data lake. • Rethinking the data lake with multi-stage methodology, continuous data ingestion and merging processes that assemble a historical data store. • Leveraging a scalable and autonomous streaming data pipeline to deliver analytics-ready data sets for better business insights. Read this Attunity whitepaper now to get ahead on your data lake strategy in 2019.
Tags : data lake, data pipeline, change data capture, data swamp, hybrid data integration, data ingestion, streaming data, real-time data, big data, hadoop, agile analytics, cloud data lake, cloud data warehouse, data lake ingestion, data ingestion
     Attunity
By: Automation Anywhere APAC     Published Date: Apr 18, 2019
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
Tags : 
     Automation Anywhere APAC
By: Automation Anywhere APAC     Published Date: Aug 15, 2019
The University of Melbourne deployed Automation Anywhere’s Robotic Process Automation (RPA) technology to reduce manual work and automate a range of administrative processes across student admissions, faculty administration, and supplier tracking. The deployed software bots now automate the entry of all data and attachments for new admission applications, and the university has slowly expanded its automation capabilities for staff across other faculties. This has allowed the University of Melbourne to increase the efficiency of critical business processes, boost staff engagement, and improve customer experience for its teachers and student body.
Tags : rpa, roi, digital workforce, customer story
     Automation Anywhere APAC
By: Automation Anywhere APAC     Published Date: Aug 15, 2019
Robotic process automation (RPA) has emerged as a hugely popular business-IT priority – and with good reason. RPA platforms grow more and more sophisticated by the day, opening up fresh automation opportunities throughout the enterprise and business. But RPA platforms generally aren’t a one-size-fits-all investment. In this market guide, find out how the top RPA vendors stack up against one another on key investment criteria, including ideal use cases, unique RPA capabilities, and more.
Tags : analyst, roi, rpa, artificial intelligence
     Automation Anywhere APAC
By: Automation Anywhere APAC     Published Date: Aug 15, 2019
After evaluating all the options on the market, one company chose Automation Anywhere RPA to start its digital transformation journey and automate its invoice processing, help desk, and internal financial reporting processes. The company achieved its initial goals—and more. It got the first initiative—automating accounts payable—up and running in less than 6 months, and increased the efficiency of the operation by 300%.
Tags : efficiency, rpa, roi, digital workforce, ocr
     Automation Anywhere APAC
By: Automation Anywhere APAC     Published Date: Aug 15, 2019
Bancolombia is an award winning, full-service financial institution that provides banking services to customers in 12 different countries and is one of the 10th largest financial groups in Latin-America.With bots from Automation Anywhere, Bancolombia sifts through structured, semi-structured, and unstructured customer data to transform their BPM. Bots automate hundreds of processes and greatly increasing back office efficiency, saving Bancolombia a significant amount of time servicing customers. This has led to an increase in CSAT numbers and has created additional revenue streams.
Tags : rpa, roi, digital workforce, customer story
     Automation Anywhere APAC
By: Availity     Published Date: Aug 08, 2013
American Health Network faced one of the most vexing problems in health care: Claim denials. Learn how this physician-owned practice realized an ROI of 200 percent and recovered $1.4 million.
Tags : accounts receivable, revenue cycle, revenue cycle management, billing practices, claim denial, electronic claim submission, cbo, blue cross and blue shield, realmed, availity, practice billing, health plans, eligibility and benefits, denial management, health network, clearinghouse, denials, claims, transactions, hipaa
     Availity
By: Avanade DACH     Published Date: May 08, 2018
In this six-step guide, we aim to help you solve your data challenges to prepare for advanced analytics, cognitive computing, machine learning and the resulting benefits of AI. We’ll show you how to get your data house in order, scale beyond the proof of concept stage, and develop an agile approach to data management. By continually repeating the steps in this guide, you’ll sharpen your data and shape it into a truly transformational business asset. You’ll be able to overcome some of the most common business problems, and work toward making positive changes: • Improve customer satisfaction • Reduce equipment outages • Increase marketing campaign ROI • Minimize fraud loss • Improve employee retention • Increase accuracy for financial forecasts
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     Avanade  DACH
By: Avema Critical Wireless     Published Date: Jul 26, 2011
A starting point to learn about Mobile Device Management, and the need for mobile device security
Tags : mobile device management, smartphone security, tablet security, mobile security, mobile management, ios security, android security
     Avema Critical Wireless
By: Aventail     Published Date: Aug 21, 2009
By 2008, SSL VPNs are expected to be the primary access method for more than two-thirds of business employees who work remotely. This white paper and companion ROI calculator worksheet, provide a working methodology and real-world scenarios to help you determine annual ROI from replacing your existing IPSec VPN with an Aventail SSL VPN.
Tags : ssl, vpn, ssl vpn, ipsec, ipsec vpn, roi, return on investment, secure remote access, remote access security, employee productivity, productivity, cost control, aventail
     Aventail
By: Aventail     Published Date: Oct 26, 2007
The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions – with similar results. There are thousands of business process steps in a typical enterprise where pervasive BI insights can be added. What are leading companies doing with pervasive BI?
Tags : business intelligence, database, enterprise data warehouse, data mart, data warehouse, data mining, active data warehousing, active data warehouse, informatica
     Aventail
By: Avetta     Published Date: Sep 17, 2019
A new NPR/Marist poll reveals that one in five jobs in the U.S. is held by a worker under contract. In fact, independent contractors could make up half of the entire workforce in the U.S. within the next decade. More and more organizations have begun to see contractors and suppliers as valuable business partners intrinsic to driving service and product innovation. For many companies, especially those operating in highly regulated industries, managing compliance in-house for all of these suppliers can be burdensome. But the cost of non-compliance — in the form of penalties, fines, productivity losses, settlement costs, and inefficiencies — is ruinous. This white paper will discuss: • The hidden costs of ignoring contractor management • Best practices towards holistic compliance and governance • The cost of different contractor management systems • How to get the highest ROI in your supply chain
Tags : 
     Avetta
By: AWS     Published Date: Nov 07, 2018
As more enterprises are moving some, if not all of their data and applications to the cloud – cost effectiveness, network performance and security are top of mind. AT&T NetBond for Cloud provides a dynamic, private connect to Amazon Web Services (AWS). Its enhanced infrastructure makes it easier to securely connect applications, platforms, and services. With AT&T NetBond for Cloud, customers are getting a single, end-to-end solution from one provider that allows them to maintain a hybrid environment, meaning that can utilize their current investments in their on-premises infrastructure and strategy. Download this eBook to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands in real-time - How to take advantag
Tags : 
     AWS
By: AWS     Published Date: Nov 07, 2018
Enterprises seeking the security and performance capabilities of establishing their own private network are often turned away by the high cost and technical expertise required. AT&T NetBond® for Cloud helps establish private, dynamic connectivity from on-premises data centers to Amazon Web Services (AWS) in as little as 2-3 days. Aira, a customer focused on augmented reality, has leveraged the global connectivity capabilities of AT&T NetBond® to connect low vision or blind smart glasses users with a network of agents to guide the visually impaired through everyday tasks such as interpreting prescriptions. Download this case study with AT&T, Aira, and AWS to learn how AT&T NetBond® can accelerate your journey to the cloud, improve ROI and secure your applications. Join our webinar to learn - Why Aira chose AT&T NetBond® to establish a global network connecting smart glasses to trained, professional agents - Best practices for quickly shifting network capacity to meet changing demands
Tags : 
     AWS
By: AWS     Published Date: Nov 15, 2018
"Cloud migration can be fraught with inevitable speed bumps. IT management must keep pace while infrastructures grow more complex, and security teams must safeguard their organization’s posture even as they relinquish control over some key technology—all while business teams must continue to predict and manage costs along the way. There are ways to navigate this process more effectively. Register for your complimentary copy of the ebook How to Get Your Cloud Migration Strategy Right. You’ll learn how to make your cloud migration journey successful, including: • How to make the transition to the cloud as seamless as possible • Why you need full visibility into your infrastructure before, during, and after migration • How IT, security, and operations teams can maximize the ROI from moving to the cloud"
Tags : 
     AWS
By: AWS - ROI DNA     Published Date: Jun 12, 2018
Traditional databases and data warehouses are evolving to capture new data types and spread their capabilities in a hybrid cloud architecture, allowing business users to get the same results regardless of where the data resides. The details of the underlying infrastructure become invisible. Self-managing data lakes automate the provisioning, reliability, performance and cost, enabling data access and experimentation.
Tags : 
     AWS - ROI DNA
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