satisfaction

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By: Oracle     Published Date: Jul 27, 2015
Today’s HR leaders are expected to understand these constantly changing needs and respond quickly with strategic guidance and plans.
Tags : oracle hr cloud, human resources, oracle global hr cloud, hr leaders, hr strategic guidance, employees satisfaction, global view, employee profile
     Oracle
By: KPMG     Published Date: Jun 06, 2019
Leading companies are focused on increasing customer satisfaction and retention by taking an organisation-wide, customer-centric approach. Find out about the critical role HR has to play in elevating the customer experience. Read this report to discover: • how HR can influence the customer agenda • how to take advantage of AI and D&A to recruit the right people • what skills customer service employees will need as a result of automation • how to win senior buy-in for new HR policies and approaches • seven action steps for building a customer-centric culture.
Tags : 
     KPMG
By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
Tags : social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty, increase sales, social solution, customer loyalty, oracle
     Oracle
By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
Tags : social, customer service interactions, technology, meeting customer demands, customer satisfaction, getting social, social interactions, boost brand loyalty, increase sales, social solution, customer loyalty, oracle
     Oracle
By: Oracle     Published Date: Apr 22, 2015
This paper provides information on how social media works as a customer support channel.
Tags : social media, customers experience strategy, customer satisfaction, customer engagement, branding, social media tools, enterprises, sales, customer interaction, crm, integrate social media, customer support
     Oracle
By: Oracle     Published Date: Apr 22, 2015
This paper provides information on how social media works as a customer support channel.
Tags : social media, customers experience strategy, customer satisfaction, customer engagement, branding, social media tools, enterprises, sales, customer interaction, crm, integrate social media, customer support
     Oracle
By: Oracle     Published Date: Apr 22, 2015
This infographic illustrates how to keep your sales team in front of their customers and selling by providing anytime, anywhere access to the critical information and tools they need.
Tags : sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps
     Oracle
By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
Tags : contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service, customer service, customer satisfaction, real time recommendation to customers, integrated solutions, unified desktop, turn contact center into profit center
     Oracle
By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
Tags : contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions, oracle, real time customer service, equip agents to deliver good service, customer service, customer satisfaction, real time recommendation to customers, integrated solutions, unified desktop, turn contact center into profit center
     Oracle
By: NAVEX Global     Published Date: Jul 31, 2018
Compare your policy and procedure management programme to industry standards and identify where your programme needs improvements. Read the top challenges policy management programmes face in 2018 and expert recommendations on meeting those challenges. What You'll Learn: Where organisations are struggling with policy management What the best organisations do to create efficiency in their programme How organisations are starting to comply with new SFO and DOJ guidance How automated systems improve results and satisfaction for policy management
Tags : 
     NAVEX Global
By: Dell EqualLogic     Published Date: Jun 17, 2008
Just west of Chicago's Cook County lies Kane County, the fourth largest in Illinois. Kane County is using VMware Virtual Desktop Infrastructure (VDI) to help manage their dispersed desktop user base, lower IT staff costs and increase user satisfaction.
Tags : kane county, vmware, infrastructure, virtual infrastructure, server virtualization, virtual server, virtual machine
     Dell EqualLogic
By: CA Service Assurance     Published Date: May 23, 2011
IDG Research Services recently conducted a study via the CIO Forum on LinkedIn. The results found that CIOs and IT leaders recognize the business impact of web application performance. It's all about the end user: ensuring customer satisfaction, increasing employee productivity, and lowering IT costs.
Tags : web application performance, cio, end user, idg research services, linkedin, it leaders, ca technologies, customer satisfaction, employee productivity, it cost
     CA Service Assurance
By: CA Service Assurance     Published Date: May 08, 2011
While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough.
Tags : application experience, application delivery, customer app experience, user satisfaction
     CA Service Assurance
By: Bronto     Published Date: Jul 19, 2017
The Internet has opened up a shopper's paradise where you can find and buy anything right from the living room. With a few simple key strokes, a consumer can choose products and services from merchants around the globe - from that authentic British trench coat to an Australian boomerang to wine straight from the California coast. But with the gates to cross-country commerce opened wide, have consumers abandoned their local retailers for international merchants abroad? To answer this question, we commissioned a consumer study, in the US and Australia and Census wide in the UK. We hope this original research helps you better understand the opportunities and challenges of cross-country trade.
Tags : ecommerce, loyalty program, customer incentive, global sales, customer loyalty, commerce, cross border shopping, global ecommerce, customer satisfaction
     Bronto
By: Bronto     Published Date: Jul 19, 2017
Managing a sophisticated commerce marketing program requires more than a simple email marketing platform. Say goodbye to batch and blast messages and hello to relevance. Today's commerce marketers use an average of 7.2 marketing tactics to grow their businesses to keep shoppers coming back for more. Are you ready to add a few to your toolbox? In this e-book, we'll explore seven readily available commerce marketing tools and highlight the experiences of marketers using these tools to increase revenue and engagement.
Tags : commerce marketing, commerce marketers, ecommerce, subsribers, manage coupons, consumer behavior, message integration, roi, customer satisfaction
     Bronto
By: SAP Inc.     Published Date: Jun 16, 2009
Improving your call center may be more easily attainable — and more important — now than ever before. Recognizing that customer interaction is an important differentiator, organizations can increase the focus on their customers’ experience while keeping a firm grip on costs by leveraging the full potential of state-of-the-art technology.
Tags : customer service, customer satisfaction, customer retention, retention, loyalty, crm, customer, client, customer interaction, sap, enterprise applications
     SAP Inc.
By: Cornerstone OnDemand     Published Date: Jan 03, 2018
62% of employees say they don’t see changes occur from feedback they give during performance reviews. Performance reviews help companies and managers evaluate an individual’s performance, but what they don’t do is help employees improve and grow. Why? Performance reviews must go beyond talk of achievements and shortcomings and take steps to offer opportunities and solutions for employees. In this quick, two-page guide, you’ll learn about: • Why performance reviews need a follow-up development plan • Give employees greater career satisfaction by understanding their career path • The power of specific and actionable goals in performance reviews • How data can help you set employees up for success • Why learning and development is necessary to transform your workforce Get your copy and learn how to leave your employees empowered.
Tags : 
     Cornerstone OnDemand
By: Kaseya     Published Date: Aug 10, 2010
IT professionals need to support users through innovative and cost-efficient IT services but currently lack the budget, staff and tools to meet their goals.
Tags : kaseya pps, automation framework, systems management, it systems management pain points, roi, user satisfaction, automation, it platform
     Kaseya
By: IBM     Published Date: Apr 10, 2012
Join us to hear how Social Business practices can help address these challenges by: delivering value to empowered customers; fostering lasting connections; capturing value and measuring results.
Tags : ibm, marketing, social business, cmo, customer satisfaction, customer connection
     IBM
By: Success Factors     Published Date: Aug 22, 2012
How important is effective compensation management in terms of motivating your workforce? Plenty. Compensation has consistently remained one of the top five job-satisfaction factors considered most important to employees.
Tags : successfactors, sap, reward employees, pay, performance, productivity, compensation, compensation strategy, connecting rewards and performance, motivating your workforce, workforce motivation, talent management
     Success Factors
By: LogMeIn     Published Date: Nov 05, 2012
When thinking about customer experience, there is no single metric that provide operators with evidence of customer satisfaction. Learn how LogMeIn advocates the use of a 3 step strategy that enables them to better tailor customers' needs.
Tags : logmein, customer experience, customer, customer experience metrics, customer metrics, customer satisfaction, enterprise applications
     LogMeIn
By: LogMeIn     Published Date: Feb 06, 2013
Communicate the strategic initiatives of the support desk, the business impact of customer satisfaction, and the tools (remote support) that impact customer satisfaction
Tags : service, support, strategic imperative, communicate, support desk, business impact, customer service
     LogMeIn
By: Aria Systems     Published Date: Apr 30, 2015
MGI Research has just awarded Aria Systems with its highest ranking among cloud billing companies, in the 2015 MGI 360 Ratings. According to the MGI 360 Rating, customers cite Aria’s exceptional capabilities in managing complex billing requirements across corporate hierarchies, geographies, currencies, and billing modalities. The rating also notes “Customer satisfaction is high, in part due to the flexibility of Aria's solution and the company's focus on customer success.”
Tags : complex billing requirements, corporate hierarchies, customer satisfaction, customer sucsess, enterprise applications
     Aria Systems
By: Enterprise Mobile     Published Date: Sep 30, 2013
Creating a BYOD policy helps to minimize frustration and risk as you take advantage of cost savings. With a BYOD policy in place, you’ll be able to confidently move forward with your own BYOD program, staying at the forefront of mobility trends and fostering improved productivity and user satisfaction. Using a short template can help you identify the key elements that your policy should include. The more policy elements you’re able to cover in the template and the more elements you add on your own, the easier it will be to create the final, formal BYOD policy.
Tags : mobility-as-a service, managed mobility services, byod, bring-your-own-device, enterprise mobile, mobility, enterprise mobility, mobile strategy, mobile security, mobile management, device management, enterprise mobile devices
     Enterprise Mobile
By: Aon Hewitt     Published Date: Nov 16, 2016
The research is clear, organizations that create a culture of engagement see stronger business performance including customer satisfaction, sales, operating margins and shareholder value. This article explains the 5 Habits Best Employers practice to improve employee engagement and drive better business outcomes.
Tags : aon, best employers, customer satisfaction, operating margins, employee engagement
     Aon Hewitt
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