satisfaction

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By: OpenText     Published Date: May 26, 2017
Many companies today are looking for ways to improve their aftermarket service and support processes, as this is a key way to help improve customer satisfaction levels. Ensuring that field service teams have access to a complete digital representation of a product or piece of equipment can significantly improve the uptime and ongoing maintenance of serviceable products.
Tags : opentext, manufacturing, aftermarket, service, support
     OpenText
By: Genesys     Published Date: Jul 13, 2018
Artificial intelligence (AI) can’t replicate the human touch, but it can ease your agents’ burden by handling many simple, repetitive requests. A new Forrester Consulting paper offers a look at the strengths and weaknesses of both AI and humans independently, yet how blending them together can give your customers the seamless end-to-end experience they expect. See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense. Download the paper to learn three key recommendations on using AI to improve agent productivity, agent satisfaction, and customer satisfaction.
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     Genesys
By: Citrix ShareFile     Published Date: Apr 12, 2017
Your directors may not have approved it, your IT department may not be ready for it, but your employees are already using their smartphones and tablets for work tasks. Don’t fight the change, embrace it: a mobile workforce can pay huge dividends for productivity and employee satisfaction. Download this e-Book to learn: • How giving your employees the choice to work from home can save $11,000 per year • What tool you can give your employees to boost creative innovation by 250% • Why organizations embracing mobility claim 320 hours more work per employee ?
Tags : mobile workforce, employee satisfaction, increased productivity
     Citrix ShareFile
By: IBM     Published Date: Apr 20, 2017
Security from design through deployment. Mobile devices are now a reality in many organizations. Building on Mobile Device Management (MDM) and Mobile Application Management (MAM), organizations are increasingly developing their own enterprise apps for specific job tasks to improve productivity, business partnerships, customer satisfaction and bottom-line performance. However, to achieve these benefits, it is imperative that mobile security best practices are incorporated throughout the lifecycle of the application.
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     IBM
By: IBM     Published Date: Apr 20, 2017
Security from design through deployment. Mobile devices are now a reality in many organizations. Building on Mobile Device Management (MDM) and Mobile Application Management (MAM), organizations are increasingly developing their own enterprise apps for specific job tasks to improve productivity, business partnerships, customer satisfaction and bottom-line performance. However, to achieve these benefits, it is imperative that mobile security best practices are incorporated throughout the lifecycle of the application.
Tags : application management, application development, organization optimization, authentication, application security, enterprise applications, app blocking
     IBM
By: Zebra Technologies     Published Date: May 02, 2018
Consumers equipped with smartphones expect fast, convenient and uniquely relevant shopping experiences in store and online. As a result, one-third of shoppers are not satisfied with the in-store experience, turned off by everything from chronic out-of-stocks to cookie-cutter products and marketing messages that speak to the masses, as opposed to them as individuals. In turn, retailers are empowering front-line associates with tools designed to add newfound conveniences, such as locating inventory without having to leave a shopper’s side, to texting them curated product offers based on in-store and online buying patterns and preferences These are just a few of the insights found in Zebra’s 10th annual shopper study, which surveyed nearly 7,500 consumers from North America, Latin America, Asia-Pacific, Europe and the Middle East to gain a deeper understanding of shopper satisfaction and retail technology trends that are reshaping brick-and-mortar and online stores.
Tags : retail, mandate, shopper, vision, zebra, consumers
     Zebra Technologies
By: FinancialForce     Published Date: Dec 01, 2017
FinancialForce PSA has been named a High Performer by G2 Crown reviewers based on receiving a high customer satisfaction score. 94% of users rated it 4 or 5 stars and 93% of users believe FinancialForce is headed in the right direction. Download this whitepaper to read about some more points of interest about FinancialForce.
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     FinancialForce
By: Oracle     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
Tags : scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
     Oracle
By: Oracle     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
     Oracle
By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
     Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
Tags : scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
     Oracle APAC ZO OD Prime Volume HCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
Tags : home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction
     Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017     Published Date: Jul 11, 2017
Customers hate waiting for engineers to show up. The hours drift by. Clocks tick slower. They may have taken the day off work, but feel unable to start anything productive in case the doorbell rings. Fury builds. They call the contact centre – they’re told to keep waiting. It’s unacceptable. And in the 21st Century totally unnecessary. Solutions exist to provide customers with an accurate forecast of when field service agents will arrive and how long the job will take.
Tags : scheduling accuracy, jobs completed per day, customer satisfaction, skills, habits, driving style, qualifications
     Oracle APAC ZO OD Prime Volume SCM ABM Leads June 2017
By: Kronos     Published Date: Sep 20, 2018
Approximately 75 percent of convenience store operators do not have a program in place to measure employee satisfaction. As a result, 43.8 percent of c-store operators reported their turnover rate for the associate position has risen, according to the 2016 Convenience Store News HR & Labor Study. Learn more about this and other human capital management issues among c-store operators by downloading this infographic.
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     Kronos
By: Fiserv     Published Date: Nov 07, 2017
Digital loan origination processes can still require significant manual support, which is often inaccurate and time-consuming. This National Mortgage News paper, sponsored by Fiserv, explains how you can improve your current loan production while reducing costs and risk of non-compliance.
Tags : loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, trid
     Fiserv
By: DocuSign UK     Published Date: Aug 08, 2018
HR is all about serving your people, whether they are shiny new recruits or lifetime employees. But all too often, outdated and cumbersome paper-based processes get in the way of those goals. Discover how HR departments are using electronic signatures to streamline the on-boarding experience, increase employee satisfaction, and focus staff away from mundane tasks. Watch this webinar and discover how eSignatures can help you: - Simplify the new hire process: NDAs, offer letters, background checks and on-boarding - Streamline compensation and benefits: comp plans, stock option grants, and benefit plan notices - Reduce admin overheads: holiday requests, contractor agreements, and internal approvals - Ensure compliance: ISO compliance, new hire check-offs and audit support
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     DocuSign UK
By: Intel     Published Date: Sep 10, 2018
Today’s tech savvy consumers are continually driving organizations to deliver a modernized shopping experience. To achieve this, retailers are pushing the edge on developing non-traditional ways in delivering sales messages. One of the best ways to engage shoppers with an in-store digital presence is through modern adaptive signages. Modern signages enable two-way interaction between customers and businesses, tapping onto cutting-edge technologies such as sensors and analytics to respond to customer behavior—helping retailers customize content on the fly. Find out how Giada Technology leveraged on Intel® processors to power up their cloud terminals to pre-process signage, sensor, and mobile data to efficiently exchange information with the cloud. Retailers are better positioned to present contextual promotions to the shoppers, delivering benefits of lesser wait-time and increased customer satisfaction.
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     Intel
By: TIBCO Software     Published Date: Feb 26, 2019
First Citizens Bank First Citizens Bank & Trust Company is a chartered commercial bank offering a complete line of financial services, including personal and business banking, investment and insurance services, wealth management, and more.
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     TIBCO Software
By: Group M_IBM Q119     Published Date: Jan 04, 2019
Supply chains are the lifeblood of a business, impacting everything from the quality, delivery and costs of an organization’s products and services, to customer service and satisfaction, and ultimately profitability.
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     Group M_IBM Q119
By: Engage2Excel     Published Date: Apr 29, 2019
Organizations generally conduct surveys for four, sometimes overlapping, reasons. These reasons exist along a continuum from "defensive" to "offensive" reasons. Starting with the most defensive reason, the four reasons are as follows: 1. To identify warning signs of trouble within the organization 2. To evaluate the effectiveness of specific programs, policies and initiatives 3. To gauge the organization's status or strength as an employer of choice among its workforce 4. To predict and drive organizational outcomes, including customer satisfaction and business performance
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     Engage2Excel
By: Oracle EMEA     Published Date: Jun 04, 2019
IT Teams are reporting satisfaction with their organisation’s performance, but the gaps between their aspirations to drive innovation and thei ractions to see it through tell a different story. Across the organisation, respondents are not clear which department owns innovation. On top of that, the organisation is burdened by too many projects, which creates a conflict between quality and quantity. As a result, globally and across all lines of business, the majority of innovation projects do not make it to market. This problem is exacerbated by a lack of collaboration and clear leadership. Fortunately, organisations are placing value on the customer experience, thereby helping to move the business forward. Unfortunately, this momentum is hindered by the lack of priority that the organisation places on talent. Overall, organisations are generating ideas but struggling to execute them due to poor process and lack of focus. As a result, there is a big gap between ambition and ability, a
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     Oracle EMEA
By: ttec     Published Date: Jul 24, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. READ THIS PAPER TO: Examine the strategic role of the contact center to deliver differentiated customer experiences while driving increased revenues and cost savings. Learn essential strategies for promoting associate productivity and satisfaction. Leverage cross-sell and up-sell opportunities that benefit the customer. Share lessons learned from EnergyAustralia’s experience.
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     ttec
By: SAP Concur     Published Date: Aug 07, 2019
"In the ever-evolving business landscape, managing company spend has become progressively more challenging for financial decision makers. Increasing mobile work forces, and an expanding number of vendors and invoices mean more transactions to track and manage. Automating expense, travel and invoicing is a sure way to gain a precise picture of how money is flowing through an organization. Firms of all sizes, geographies, and industries have found that automation is a simple and effective method for improving efficiencies, reducing operating expenditures, and boosting employee satisfaction. Download the report today to learn more about the benefits of automated solutions."
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     SAP Concur
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