service centers

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By: Penguin Computing     Published Date: Oct 14, 2015
IT organizations are facing increasing pressure to deliver critical services to their users while their budgets are either reduced or maintained at current levels. New technologies have the potential to deliver industry-changing information to users who need data in real time, but only if the IT infrastructure is designed and implemented to do so. While computing power continues to decline in cost, the management of large data centers, together with the associated costs of running these data centers, increases. The server administration over the life of the computer asset will consume about 75 percent of the total cost.
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     Penguin Computing
By: Cisco     Published Date: Mar 22, 2019
The Secure Data Center is a place in the network (PIN) where a company centralizes data and performs services for business. Data centers contain hundreds to thousands of physical and virtual servers that are segmented by applications, zones, and other methods. This guide addresses data center business flows and the security used to defend them. The Secure Data Center is one of the six places in the network within SAFE. SAFE is a holistic approach in which Secure PINs model the physical infrastructure and Secure Domains represent the operational aspects of a network.
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     Cisco
By: Broadsoft     Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
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     Broadsoft
By: Cisco     Published Date: Dec 04, 2015
Infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
Tags : cisco, zk research, wifi, multigigabit network, networking
     Cisco
By: Cisco     Published Date: Jun 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
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     Cisco
By: Akamai Technologies     Published Date: Aug 17, 2017
The cloud is a network of servers housing data, software, and services. Cloud services are commonly accessed via the Internet, instead of locally in a data center. Businesses are increasingly relying on the cloud for cybersecurity for two key reasons: 1. Due to a changing threat landscape, there’s a need for more scale, accuracy, experience, and collective intelligence. These resources are out of reach internally for most organizations. 2. There are fundamental limits with on-premises hardware mitigation appliances and enterprise data centers for Distributed Denial of Service (DDoS) and web attack protection.
Tags : cloud security, scale, data center, ddos
     Akamai Technologies
By: SAP     Published Date: Sep 19, 2017
Everything is changing in retail. Stores are becoming an omni channel experience; fulfilment and service centers and smart showrooms are enabling endless-aisle commerce. eCommerce and mobile customer experiences are changing retail, as retailers are now entering the third generation of ecommerce, in which IDC identifies eight core capabilities at the heart of the transformation of key operating models. Omni-channel fulfilment practices and new merchandise planning archetypes are emerging to drive profit, and retail technology is fundamentally changing, as digital transformations take shape in the industry. Websites, smartphones, the Internet of Things (IoT), and wearables change customers and their journeys, while 3D printing changes value chains and products, while IoT changes products, stores, and logistics, and artificial intelligence (AI), probably the most pervasive agent of change, will underpin new levels of customer individualization and workforce efficiencies.
Tags : business models, innovation, omni channel, ecommerce, commerce platform, retail
     SAP
By: SAP     Published Date: Sep 28, 2017
Everything is changing in retail. Stores are becoming an omni channel experience; fulfilment and service centers and smart showrooms are enabling endless-aisle commerce. eCommerce and mobile customer experiences are changing retail, as retailers are now entering the third generation of ecommerce, in which IDC identifies eight core capabilities at the heart of the transformation of key operating models. Omni-channel fulfilment practices and new merchandise planning archetypes are emerging to drive profit, and retail technology is fundamentally changing, as digital transformations take shape in the industry. Websites, smartphones, the Internet of Things (IoT), and wearables change customers and their journeys, while 3D printing changes value chains and products, while IoT changes products, stores, and logistics, and artificial intelligence (AI), probably the most pervasive agent of change, will underpin new levels of customer individualization and workforce efficiencies.
Tags : business models, innovation, omni channel, ecommerce, commerce platform, retail
     SAP
By: SAP     Published Date: Sep 28, 2017
Everything is changing in retail. Stores are becoming an omni channel experience; fulfilment and service centers and smart showrooms are enabling endless-aisle commerce. eCommerce and mobile customer experiences are changing retail, as retailers are now entering the third generation of ecommerce, in which IDC identifies eight core capabilities at the heart of the transformation of key operating models. Omni-channel fulfilment practices and new merchandise planning archetypes are emerging to drive profit, and retail technology is fundamentally changing, as digital transformations take shape in the industry.
Tags : business models, innovation, omni channel, ecommerce, commerce platform, retail
     SAP
By: Oracle     Published Date: Aug 08, 2013
Today’s consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
Tags : contact centre, crm, oracle, channels, data management
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Today’s consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
Tags : contact centre, crm, oracle, channels, enterprise applications, data management
     Oracle
By: Oracle APAC     Published Date: May 24, 2018
Enterprises are rapidly embracing cloud services to speed innovation and drive cost savings. The most innovative IT organizations in these enterprises are shifting to software-defined “virtual data centers” that connect, aggregate, and configure public and private computing resources in unprecedented ways. These IT organizations use open private cloud infrastructure within a corporate data center or at a hosting site (managed cloud services) in conjunction with public cloud services to meet all their business requirements.
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     Oracle APAC
By: Juniper Networks     Published Date: Oct 19, 2015
Téléchargez notre livre électronique sur la virtualisation pour apprendre à améliorer la flexibilité de votre entreprise et la prestation de services via un réseau ouvert et flexible. Découvrez comment rapprocher les mondes virtuels et physiques et simplifier les connexions entre plusieurs data centers.
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     Juniper Networks
By: Schneider Electric     Published Date: Mar 28, 2019
While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. Demand for colocation and wholesale datacenters, with their readily available space and power, their professional operations teams and, increasingly, their rich connectivity and value-added offerings, has never been stronger. 451 Research forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
Tags : data centers, outsourcing services, schneider electric, colocation data center, data center market
     Schneider Electric
By: Loodse     Published Date: Feb 06, 2019
Customers began to approach hosting provider SysEleven about running containers and using container orchestration. To offer their customers the highest quality services for which they are known, they sought an easy to use container orchestra- tion solution. SysEleven chose to partner with Loodse to create MetaKube, a white label of Loodse’s Kubermatic Container Engine, giving their customers Kubernetes clusters in one click. Simon Pearce, MetaKube Team Lead and Systems Architect at SysEleven, explains why they chose Kubermatic to run Kubernetes in their data centers.
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     Loodse
By: Schneider Electric     Published Date: May 31, 2019
While enterprises continue to own and operate in-house datacenters, their use of colocation and other outsourcing services is growing fast. With readily available space and power, professional operations teams, rich connectivity and value-add offerings, demand for colocation and wholesale datacenters has never been stronger. In this white paper, 451 Research™ forecasts that the operational square footage of the global colocation and wholesale sector will grow at a healthy 7% CAGR from 2017 to 2020.
Tags : customer insight,  colocation business,  schneider electric
     Schneider Electric
By: Juniper Networks     Published Date: Oct 28, 2014
To learn how to improve business agility and service delivery via an open, agile network, get our eBook on virtualization. Find out how to bridge the physical and virtual worlds and simplify connections across multiple data centers.
Tags : virtualization, private cloud, public cloud, scalability, infrastructure, agility
     Juniper Networks
By: Cisco     Published Date: Oct 06, 2015
Hear more about how Customer Engagement has evolved from 'carbon based interaction' (live contact centers) to 'silicon based interaction' (self service applications and communities), and how this is quickly becoming the new recipe for customer engagement success.
Tags : customer engagement, cisco, self service application, customer engagement success, contact centers, networking, it management, enterprise applications
     Cisco
By: Avi Networks     Published Date: Mar 06, 2019
Software-defined architectures have transformed enterprises seeking to become application-centric, with many modern data centers now running a combination of cloud-native applications based on microservices architectures alongside traditional applications. With application owners seeking publiccloud- like simplicity and flexibility in their own data centers, IT teams are under pressure to deliver services and resolve application issues quickly, while simultaneously reducing provisioning time for new applications and lowering costs for application services.
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     Avi Networks
By: Avi Networks     Published Date: Mar 06, 2019
Modern application architectures such as microservices are changing the way that modern enterprises run their infrastructure. Enterprises have become application-centric, investing significant effort and resources on continuous delivery goals and DevOps practices to achieve automation of routine IT and operations tasks. And now with the emergence of containerized applications, it is critical to re-evaluate how application services are provided across data centers and multiple cloud environments.
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     Avi Networks
By: Carbonite     Published Date: Apr 09, 2018
The core technology behind Disaster Recovery as a Service (DRaaS) has evolved for decades. More recently, DRaaS has linked to the cloud, and finally hit its stride. Today it can provide unprecedented availability options to companies who don’t have secondary data centers dedicated to business continuity. Before now, only IT teams with additional IT budget, staff and geographic locations could effectively hedge against downtime, and disasters. But today’s DRaaS means that businesses of all sizes have the peace of mind that comes with knowing a replica of their data and systems is hosted at a remote site that they can fail over to—without bearing any of the infrastructure costs or maintenance responsibilities. All infrastructure and maintenance is the responsibility of the DRaaS provider. And the technology ensures that a replica is not only available, but always current and immediately available. This attractive value proposition led Gartner to predict that global DRaaS revenue will rea
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     Carbonite
By: Riverbed     Published Date: May 24, 2012
End users want to be productive just as much as the business wants them to be. Most people thrive in environments where they are set up to succeed, and IT has a strategic role in that process. Simply put, users expect applications to be faster.
Tags : enterprise it, platform, server virtualization, private cloud, public cloud, cloud services, data centers, steelhead, granite, stingray, cascade, data center
     Riverbed
By: Genesys     Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution. SIP delivers two important advantages over legacy switching: 1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment. 2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video. SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs. Learn more about how to build the next-generation customer service platform.
Tags : contact center, customer service, social media, mobile, sip, technology solution, technology, enterprise applications
     Genesys
By: Juniper Networks     Published Date: Jan 11, 2016
Téléchargez notre livre électronique sur la virtualisation pour apprendre à améliorer la flexibilité de votre entreprise et la prestation de services via un réseau ouvert et flexible. Découvrez comment rapprocher les mondes virtuels et physiques et simplifier les connexions entre plusieurs data centers.
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     Juniper Networks
By: VMware, Inc     Published Date: Oct 30, 2014
VMware® delivers vCloud® Government Service, provided by Carpathia®, an enterprise class hybrid cloud solution where both onsite and offsite IT environments are not just connected and integrated with common management, but are designed to run existing and new applications in exactly the same way. With vCloud Government Service, government customers don’t have to spend cycles adapting to the cloud and rewriting code; instead, they can focus on leveraging what the cloud brings to deliver value to their branch of government or mission responsibilities. Customers can securely extend their data centers to the cloud rapidly, easily and confidently, using a more supportive and integrated cloud infrastructure that is FedRAMP authorized.
Tags : hybrid cloud, government agencies, it environments, cloud infrastructure, networking, it management, data center
     VMware, Inc
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