service level

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By: IBM     Published Date: Feb 13, 2015
Value is migrating throughout the IT industry from hardware to software and services. High Performance Computing (HPC) is no exception. IT solution providers must position themselves to maximize their delivery of business value to their clients – particularly industrial customers who often use several applications that must be integrated in a business workflow. This requires systems and hardware vendors to invest in making their infrastructure “application ready”. With its Application Ready solutions, IBM is outflanking competitors in Technical Computing and fast-tracking the delivery of client business value by providing an expertly designed, tightly integrated and performance optimized architecture for several key industrial applications. These Application Ready solutions come with a complete high-performance cluster including servers, network, storage, operating system, management software, parallel file systems and other run time libraries, all with commercial-level solution s
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     IBM
By: Penguin Computing     Published Date: Oct 14, 2015
IT organizations are facing increasing pressure to deliver critical services to their users while their budgets are either reduced or maintained at current levels. New technologies have the potential to deliver industry-changing information to users who need data in real time, but only if the IT infrastructure is designed and implemented to do so. While computing power continues to decline in cost, the management of large data centers, together with the associated costs of running these data centers, increases. The server administration over the life of the computer asset will consume about 75 percent of the total cost.
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     Penguin Computing
By: Group M_IBM Q4'19     Published Date: Oct 25, 2019
IBM Sterling Secure File Transfer Demo - simplify and scale your file transfers Companies of all sizes in every industry are extremely reliant on file transfer as an essential infrastructure to power business. In fact, 55% of all systems integration is still done through file transfer.? IBM Sterling Secure File Transfer is a battle-tested platform that secures and simplifies scalable file-based transactions. In a single offering, you can: • Automate inbound and outbound file transfer across multiple protocols so you can partner with anyone, anywhere. • Handle your most demanding workloads with reliable, point-to-point file transfers. • Gain full end-to-end visibility and governance to help you meet your service level agreements. • Protect your brand reputation and comply with tightening regulations.
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     Group M_IBM Q4'19
By: Infinidat EMEA     Published Date: Oct 10, 2019
Das Speicher-Array InfiniBox® für Unternehmensanwendungen bietet höhere Performance als reine Flash-Lösungen, hohe Verfügbarkeit und Multi-Petabyte-Skalierbarkeit für Aufgaben mit gemischten Anwendungen. Zero-Impact-Snapshots und Aktiv/Aktiv-Replizierung sorgen für enorm verbesserte Business-Agilität, und FIPS-validierte Verschlüsselung für ruhende Daten macht das sichere Löschen von nicht mehr benötigten Arrays überflüssig. Mit InfiniBox können IT-Organisationen in Unternehmen sowie Anbieter von Cloud-Diensten ihre Service-Level-Ziele übertreffen und gleichzeitig Kosten und Komplexität ihrer Speicherumgebung im Petabyte-Maßstab reduzieren.
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     Infinidat EMEA
By: ConnectWise     Published Date: Aug 22, 2019
Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.
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     ConnectWise
By: Cherwell Software     Published Date: Oct 28, 2019
To keep up with the growing needs of students, faculty and staff, higher ed IT departments must deliver a modern and seamless digital experience—often despite significant budget and staffing hurdles. In this peer report, IT leaders at four different universities share how they’re using Cherwell’s IT service management (ITSM) solution to tackle common challenges and create extraordinary results in three key areas: efficiency, campus-wide user experience and enterprise-level innovation. What they’ve accomplished is only the start: • Halving customization and configuration time while boosting user satisfaction • Improving service delivery and enabling campus-wide collaboration • Helping departments beyond IT to pursue their own automation initiatives By replacing legacy systems, automating manual workflows, enabling self-help and much more, IT pros are making radically new realities possible with a streamlined and customizable approach to ITSM. Download the report to read their stor
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     Cherwell Software
By: Amazon Web Services APAC     Published Date: Sep 19, 2019
Government agencies often look to promote new technology for cost-savings and efficiency, but it does not stop there. The second and third-tier effects of technology can be long lasting for citizens, businesses, and economies. When public institutions adopt the cloud, they experience an internal transformation. Inside an organization, cloud usage drives greater accessibility of data and information sharing, increases worker productivity, and improves resource allocation. The external benefit of the cloud is recognized through a government’s ability to put reclaimed time and resources toward serving citizens. This includes provisioning public services, such as occupational-skills training, quicker and more effective service delivery, a pathway to a more productive workforce, and ultimately, a boost to local development. This whitepaper examines the enterprise-level benefits of the cloud, as well as the residual impact on economic development. The U.S. Economic Development Administration
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     Amazon Web Services APAC
By: NEC     Published Date: Sep 14, 2009
This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
Tags : nec, virtualization, soa, service oriented architecture, cloud computing, unified communications, sla, slas
     NEC
By: iCorps     Published Date: Jun 11, 2009
Finding the right IT service provider is not as simple as it may seem. Choosing a service provider based exclusively on low price may be good for your bottom line, but may fall short on delivering the right level of IT expertise and resource scalability for long-term advantage.
Tags : icorps, it service provider, it outsourcing, competitive advantage, roi, oursourcing, advantage
     iCorps
By: ASG Software Solutions     Published Date: Jun 24, 2008
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata
     ASG Software Solutions
By: ASG Software Solutions     Published Date: Jun 02, 2009
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
Tags : asg, cmdb, bsm, itil, bsm, bsp, metacmdb, user experience
     ASG Software Solutions
By: HPE & Intel®     Published Date: Oct 10, 2016
In the financial services industry (FSI), high-performance compute infrastructure is not optional; it’s a prerequisite for survival. No other industry generates more data, and few face the combination of challenges that financial services does: a rapidly changing competitive landscape, a complex regulatory environment, tightening margin pressure, exponential data growth, and demanding performance service-level agreements (SLAs).
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     HPE & Intel®
By: Entrust Datacard     Published Date: Oct 24, 2016
All of these elements of growing connectivity have the potential to significantly increase productivity, streamline operations and enhance service levels to citizens and stakeholders. But these benefits are only one side of the story. The added complexity of the new eGovernment environment also creates many new challenges, as government agencies search for effective ways to secure and control access to the rapidly growing number and variety of gateways to their ecosystems.
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     Entrust Datacard
By: Hitachi Vantara     Published Date: Mar 08, 2019
With IT under increasing pressure to deliver on availability service levels and make a positive impact on the business, having a robust, efficient, and reliable modern data protection strategy is a must. Making the right IT investments can be instrumental in moving the needle, and leveraging the right tools and technology can make a substantial impact.
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     Hitachi Vantara
By: Hitachi Vantara     Published Date: Mar 08, 2019
In a perfect world, downtime would be a thing of the past, however, as organizations continue their digital transformation journeys, more data assets are being created—generating, in turn, higher availability demands. Delivering on availability service levels is not just a technical responsibility, but also a business imperative extending well beyond IT. The consequences of failing to meet service levels can be dire and costly. Read this white paper to learn how the right tools can minimize downtime.
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     Hitachi Vantara
By: Coupa     Published Date: Dec 14, 2018
Financial services firms are turning to Business Spend Management (BSM) as a Strategic Solution Beset by competitors and burdened by ever-shifting regulatory requirements, financial services firms are turning to cloud-based technology to gain better control over—and visibility into—spending. In the process, they are becoming fiercer competitors. Download this ebook for insights into how you can improve your organization's financial health and how: A cloud complete-BSM solution can track and measure all purchasing activities, identifying patterns that provide opportunities for negotiating discounts, and better managing risk To increase savings across source-to-contract, procure-to-pay, travel & expense management, as well as risk and supplier management Modern technology enables the finance function to take cost-management to a deeper level—without investing in IT infrastructure
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     Coupa
By: Hewlett Packard Enterprise     Published Date: Aug 15, 2016
Download this white paper to learn more about these notable findings from IDC's study of HP DC Service customers. HP Datacenter Care Service can reduce the costs of delivering mission-critical business processes by 23%. HP's Datacenter Care Service solution is able to reduce downtime by 88%, adding five hours of uptime annually to each internal user and $835,000 in revenue to each organization. Increasingly, x86 servers will need a higher level of operational support. On average, companies in this study were able to recognize an average ROI of 456% and pay back the initial investment in HP DC Service in six months.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Oct 24, 2017
As the use of cloud solutions in government increases, both business and IT leaders are recognizing that the safety and success of their business depend on finding ways to take full advantage of cloud innovation while ensuring consistent service levels, data management and privacy, and user experiences. Hybrid IT management includes aligning the organization around service levels, cost control, security, and IT-enabled innovation.
Tags : cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Aug 23, 2018
"Now there’s an innovative new way to move enterprise applications to the public cloud while actually reducing risks and trade?offs. It’s called multicloud storage, and it’s an insanely simple, reliable, secure way to deploy your enterprise apps in the cloud and also move them between clouds and on? premises infrastructure, with no vendor lock?in. Multicloud storage allows you to simplify your infrastructure, meet your service?level agreements, and save a bundle."
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     Hewlett Packard Enterprise
By: Workplace by Facebook     Published Date: Jun 17, 2019
With endless media, services and products available in just a few taps on a smartphone, people are becoming accustomed to a new level of instant access. Whether it’s a ride to a party, a payment sent to a friend or streaming a movie, speed is everything. Thanks to technology, Gen Y has come of age in the on-demand economy.
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     Workplace by Facebook
By: Dell EMC     Published Date: Nov 08, 2016
Your data center struggles with competing requirements from your lines of business and the finance, security and IT departments. While some executives want to lower cost and increase efficiency, others want business growth and responsiveness. But today, most data center teams are just trying to keep up with application service levels, complex workflows, and sprawling infrastructure and support costs.
Tags : data, converged infrastructure, integration, vmware, private clouds, business application
     Dell EMC
By: Broadsoft     Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
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     Broadsoft
By: Cisco     Published Date: Jan 05, 2015
The Cisco UCS solution provides all management and configuration services at the centrally located Fabric Interconnects, so you can manage large-scale deployments from a single location. This method lets you consolidate hardware and streamline management. The IBM Flex System solution uses a distributed management model with chassis-level control. This method adds to the complexity to the hardware configuration, which can increase management needs.
Tags : datacenter, data management, collaborations, business capabilities
     Cisco
By: HPE     Published Date: Feb 11, 2015
Protecting your business-critical applications without impacting performance is proving ever more challenging in the face of unrelenting data growth, stringent recovery service level agreements (SLAs) and increasingly virtualized environments. Traditional approaches to data protection are unable to cost-effectively deliver the end-to-end availability and protection that your applications and hypervisors demand. A faster, easier, more efficient, and reliable way to protect data is needed.
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     HPE
By: HPE     Published Date: Feb 20, 2015
Imagine an environment where business decisions drive application choices and policy, with no regard for infrastructure, where best practices are implemented based solely on business requirements—and a “guaranteed service level” means just that. The IT of the future will be an elaborate business operation unencumbered by past technology decisions, one capable of providing exact service levels to multiple constituencies while continually optimizing costs.
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     HPE
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