service and support

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By: Hewlett-Packard     Published Date: Aug 02, 2013
"Cloud computing, also known as 'IT as a Service', is predicated on delivering IT services on demand, an idea that has support from business leaders as a way to better align IT with business operations. Cloud computing has two key requirements: virtualized applications and seamless support and integration between the server, networking, storage and hypervisor components. In this paper, we explore these concepts and highlight the critical features necessary to move beyond server virtualization by leveraging key integration capabilities between IT components-with a particular focus on the important role that storage plays in the evolution of the datacenter architecture."
Tags : datacenter, architectures, cloud, virtualization
     Hewlett-Packard
By: Microsoft Dynamics     Published Date: Jul 23, 2007
This paper walks you through the tools and technologies that enable service orientation. The purpose of this paper is to share with you the value of Real-World SOA and a few success stories from our customers who have taken on Real-World SOA projects to support their business vision.
Tags : microsoft, microsoft dynamics, soa, service-oriented, service oriented architecture, web services, soap, simple object access protocol, dynamics ax, dynamics crm, aif, application integration framework, biztalk, sharepoint
     Microsoft Dynamics
By: Sage SalesLogix     Published Date: Sep 15, 2009
Your highest priority is to grow your business, and your business tools should help you achieve that goal. Sage SalesLogix provides a complete view of customer interactions across sales, marketing, customer service, and support so your teams can collaborate and respond promptly and knowledgeably to customer inquiries and opportunities.
Tags : crm, customer relationship management, sage, saleslogix, customer centric, customer-centric, customer service, service, retention, loyalty, growing, growth, profitable, profitability, sapservice, service, retention, loyalty, growing, growth
     Sage SalesLogix
By: HP and Intel     Published Date: Aug 13, 2012
This Enterprise Strategy Group whitepaper reviews HP 3PAR Storage Adaptive Optimization software -- granular, automated, and policy-based service-level optimization -- and support of solid-state drives (SSDs). Learn how this combination is a thoughtful approach that can deliver significant value.
Tags : enterprise strategy group, hp 3par storage, optimizing i/o service levels, adaptive software, ssds, solid-state drives, storage, data management, data center
     HP and Intel
By: IBM     Published Date: Apr 26, 2013
In the spring of 2012, IBM launched a comprehensive re-thinking and refresh of its IT Service Management (ITSM) offerings. The IT management products formerly known as Tivoli Service Request Manager, IT Asset Management and Change Configuration Management Database have now been combined into a single product, IBM SmartCloud Control Desk 7.5. The products span advanced support for IT and intelligent asset management, change and configuration management, service request management and service catalog, along with Cloud delivery options and built-in support for automation beyond traditional service desk workflow.
Tags : smartcloud, control, desk, consolidate, advances, services, management
     IBM
By: Esker     Published Date: Dec 08, 2014
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
Tags : customer service, csr, outbound calls, self-service, strategies, automation, electronic workflow, visibility, streamline, social media, enterprise applications
     Esker
By: Esker     Published Date: Jul 17, 2018
What's in the white paper? Great customer service hinges on efficient order fulfillment — especially the initial processing of a customer’s order. With thousands of sales orders coming into most large organizations monthly, this mission-critical process can demand a significant portion of customer service representatives’ (CSRs') time and attention in the quest for near-perfect input accuracy and order fulfillment. But such intensive personnel support isn’t necessary for effective order processing. Great customer service doesn’t have to be cumbersome. Sales order automation can transform customer service and operations which provide quantifiable benefits to the organization. Automation provides an opportunity to improve order management by: • Reducing error rates and decreasing costs per order • Improving process transparency from receipt to archival • Reducing reshipping and inventory problems
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     Esker
By: IBM     Published Date: Oct 10, 2013
Virtualization is one of the most highly demanded of all IT projects this decade because it enables enterprises to reduce capex and opex costs and at the same time increase business efficiency and agility. However, implementing, supporting, and managing virtualization can often be difficult tasks, especially as deployments increase in scale and complexity and impact more areas of the datacenter. These more complex infrastructures often require highly skilled engineers with in-depth business knowledge and systems management capabilities. Projects such as infrastructure optimization and automation initiatives for self-service provisioning are key because they enable enterprises to streamline business processes and utilize cloud strategies and mobility solutions. IDC shows how partnering with experts who can implement, optimize, support, and manage virtualized environments may be the right course of action. By utilizing partners, enterprises will be able to avoid some of the potential pit
Tags : virtual environment, business initiatives, maximize initiatives, datacenter, complex infrastructure, business efficiency, business agility, deployments, automation initiatives, cloud strategies, mobility solutions
     IBM
By: IBM     Published Date: Oct 10, 2013
As your employees bring their own smartphones and tablets to the workplace, you need to create a flexible mobile environment that allows personally owned and corporate-issued devices to co-exist. IBM Mobile Enterprise Services for managed mobility is designed to help reduce the complexity that comes with multiple mobile platforms. IBM recently commissioned Forrester Consulting to examine the total economic impact and potential return on investment that companies realized by engaging IBM to implement a “bring your own device” program. In this report, you’ll learn how these companies: Increased employee productivity and satisfaction; expanded revenues from improved sales mobility, and decreased replacement, mobility infrastructure and support costs.
Tags : managed mobility, byod, michelle evangelista, bring your own device, mobile, flexible, mobile environment, ibm mobile enterprise services, mobile enterprise, managed mobility, mobile platforms, roi, employee productivity, sales mobility, mobility infrastructure
     IBM
By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment, support experience, reduce service costs, competitive differentiation, strategically implemented knowdge, knowledge management initiative, web self-service goal, collaborative knowledge creation, enterprisewide, customer service deployment
     Oracle
By: Oracle     Published Date: Nov 13, 2013
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
Tags : zenithoptimedia, oracle, executive strategy series, customer experience, empowering people, take initiative, power your brand, oracle service solutions, customer experience impact, cei, service and support experience, lasting customer relationships, sales interactions, ignored customers, efficiency, acquisition, improve self-service, improve productivity, cross-channel support, decrease operational costs
     Oracle
By: Oracle     Published Date: Nov 13, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
Tags : zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content, fast resolution, collaborative self-service, social tools, customer retention, consumer input, outbound communication
     Oracle
By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
Tags : 
     Cisco
By: Cisco     Published Date: Dec 21, 2016
Self-service analytics implies that users design and develop their own reports and do their own data  analysis with minimal support by IT. Most recently, due to the availability of tools, such as those from Qlik,  Spotfire, and Tableau, self-service analytics has become immensely popular. Besides powerful analytical  and visualization capabilities, they all support functionality for accessing and integrating data sources.  With respect to this aspect of data integration four phases can be identified in the relatively short history  of self-service analytics. This whitepaper describes these four phases in detail and shows how the tools  Cisco Data Preparation (CDP) and Cisco Information Server (CIS) for data virtualization can strengthen and  enrich the self-service data integration capabilities of tools for reporting and analytics.  
Tags : 
     Cisco
By: Cisco     Published Date: Dec 21, 2016
The data center infrastructure is central to the overall IT architecture. It is where most business-critical applications are hosted and various types of services are provided to the business. Proper planning of the data center infrastructure design is critical, and performance, resiliency, and scalability need to be carefully considered. Another important aspect of the data center design is the flexibility to quickly deploy and support new services. Designing a flexible architecture that can support new applications in a short time frame can result in a significant competitive advantage. The basic data center network design is based on a proven layered approach that has been tested and improved over the past several years in some of the largest data center implementations in the world. The layered approach is the foundation of a data center design that seeks to improve scalability, performance, flexibility, resiliency, and maintenance.
Tags : 
     Cisco
By: Epicor     Published Date: Sep 25, 2014
The software as a service (SaaS) model of application delivery, more commonly known as ‘cloud deployment’, in which software features are accessed through a Web browser, is an excellent way for manufacturing companies to get the bene?ts of enterprise resource planning (ERP) systems without the need to build additional IT infrastructure. ERP functionality delivered “from the cloud” avoids the complexity and costs that often accompany on premisess ERP implementations, and typically provides a much more favorable total cost of ownership, compared to legacy on premisess deployment. Companies subscribe to the software features that they need and can add new ones as business requirements change, without buying additional servers or storage to support new functionality. The ERP features are the same as for an on premises ERP system, except that it is hosted and maintained on the Cloud provider’s infrastructure.
Tags : saas, cloud deployment, cloud erp, it infrastructure, software features, application delivery, it management, data management
     Epicor
By: Polycom     Published Date: Aug 16, 2017
"To construct a solid building, you must first lay a solid foundation. Without a strong foundation, the rest of the building will tumble. You should employ the same strategy when developing your business communications system. The first step to building a robust, reliable, cist-effective communication system is laying the groundwork but choosing the equipment, service and features that best support your business needs. Get the infographic now to explore your options when choosing a VoIP business communications system."
Tags : polycom, voip, business communications, infrastructure
     Polycom
By: IBM     Published Date: Jul 25, 2014
IBM® SmartCloud® Orchestrator makes complex cloud services easy to manage. Built on OpenStack, IBM SmartCloud Orchestrator provides common cloud services for multi tier application environments on top of compute, network and storage while supporting multiple hypervisors and multi-vendor platforms. It’s designed to simplify and speed the creation and execution of process workflows that then help shorten deployment and change processes in the cloud. With standardization and automation of cloud services through a flexible orchestration engine, IBM SmartCloud Orchestrator (SCO) provides ongoing service lifecycle management and the flexible platform to automate assets that most organizations are already using.
Tags : ibm, ibm smartcloud, cloud services, application management, cloud computing, networking, storage, deployment, lifecycle management
     IBM
By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
Tags : itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention, end-to-end, it management
     Business-Software
By: LifeSize, a division of Logitech     Published Date: Jul 07, 2014
Meet-me services like Blue Jeans® and Zoom® support only one model: a prescheduled, “meet-me” conference with long, numerical dial strings and access codes. They don’t offer a “connected experience.” You have to separately manage and integrate video systems, resulting in an inferior, disjointed user experience that is more challenging to manage. Meet-me models can’t match Lifesize. Everything else is a group meeting to which participants call in and wait for everyone else. There’s no directory dialing, no point-to-point calling, no presence status and no call escalation. The only thing consistent about meet-me services is that they copy the cumbersome user experience of the audio conferencing model—dial, enter code, enter ID, wait … Download now to learn why Lifesize Cloud is the ONLY solution you need!
Tags : lifesize, cloud, video, connected experience, video systems, meet-me model, software development
     LifeSize, a division of Logitech
By: LifeSize, a division of Logitech     Published Date: Jul 07, 2014
Cisco and Polycom are expensive, on-premises solutions that take weeks to deploy. They require large, ongoing investments to manage them and do not offer a cloud service. How much time and how many resources do you have to spend training and supporting users to work with your Cisco or Polycom solution? Don’t be fooled by packaging. Their solutions are still complex, on-premises hardware that require a team of IT specialists to support and lack the flexibility for you to grow at your own pace. For a price similar to that of your infrastructure software maintenance, you can use Lifesize Cloud and skip the high cost and complexity of Cisco’s or Polycom’s on-premises infrastructure.
Tags : lifesize, on-premise solutions, cloud service, software, infrastructure, maintenance, software development, storage
     LifeSize, a division of Logitech
By: Spredfast, Inc.     Published Date: Jun 24, 2014
We are living in the most revolutionary era in human communication since the invention of the printing press. For the past few years, marketers have ‘woken up’ to consumers who have the power to express their views anytime and anywhere. ‘Social’ is hot, and if nothing else, a response to this awakening. Now, the lines between paid, owned and earned media have been blurred, if not erased. Social media crosses the barrier between the three. It’s fast-paced and chaotic. We partnered with the research firm Sentient Services and surveyed more than 200 consumers about their attitudes, opinions and beliefs about brands and social media integration. The respondents come from all over the country, with all different incomes, lifestyles, and social media habits. Universally, the data supports what we’ve already seen in action: consumers want to engage with brands that integrate social media, and they prefer to do business with social brands. Let's get started!
Tags : spredfast, social, social integration, paid media, owned media, earned media, social media
     Spredfast, Inc.
By: Oracle     Published Date: Nov 01, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
Tags : zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content, fast resolution, collaborative self-service, social tools, customer retention, consumer input, outbound communication
     Oracle
By: Oracle     Published Date: Nov 01, 2013
This Executive Brief explores the role of service and support in creating great customer experiences, the service goals market leaders use related to customer experience, the Oracle approach for empowering new service experiences, and how Oracle’s service solutions can help organizations create and manage their own great customer experiences across all channels, touchpoints, and devices.
Tags : zenithoptimedia, oracle, executive strategy series, customer experience, empowering people, take initiative, power your brand, oracle service solutions, customer experience impact, cei, service and support experience, lasting customer relationships, sales interactions, ignored customers, efficiency, acquisition, improve self-service, improve productivity, cross-channel support, decrease operational costs
     Oracle
By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment, support experience, reduce service costs, competitive differentiation, strategically implemented knowdge, knowledge management initiative, web self-service goal, collaborative knowledge creation, enterprisewide, customer service deployment
     Oracle
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