service automation

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By: IBM     Published Date: Feb 26, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster. "
Tags : ibm, watson engagement advisor, analytics, customer service
     IBM
By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
Tags : itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention
     Business-Software
By: ClickMail Marketing     Published Date: Jun 03, 2009
Whether you're in the market for a new ESP now or want to see how your current one stacks up, you'll find this whitepaper an invaluable resource. This whitepaper will help you take a thoughtful, informed approach to your ESP selection or comparison to your existing solution, so you can compare apples-to-oranges and still make a wise choice.
Tags : email service provider, esp, clickmail, roi, dma, direct marketing association, deliverability, marketing channel
     ClickMail Marketing
By: Business Software     Published Date: May 28, 2013
Professional Services Automation Software: What’s the Value for Your Business? Why Professional Services Automation Software? Your service business is highly competitive,regulated, and fast. Your project teams operate in multiple time zones and currencies. You have to deal with complex revenue recognition and cost accounting rules while at the same time meeting lofty utilization targets. You need dependable utilization and demand forecasts so you can staff and train your teams accordingly. At the same time, you have to deal with multiple billing scenarios since your projects range from fixed bid, milestone driven, or time and material. Not to mention keeping a good handle on your resource pool, both full time staff, part timers, and your consultants, the skills they have acquired, their experience, general interests and preferences, and availability.
Tags : professional services, psa, top 10 psa vendors, business software.com
     Business Software
By: Riverbed     Published Date: Jul 15, 2014
Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage easily, fueling more complexity, delays, and downtime. Forrester predicts this will inevitably get worse. To combat this onslaught, you can no longer just accelerate current practices or rely on human intelligence. You need machines to analyze conditions to invoke the appropriate actions. These actions themselves can be automated. To perform adaptive, full-service automation, you need IT analytics, a disruption to your existing monitoring and management strategy.
Tags : big data analysis, it analytics, manage, complex, automation, monitoring, management strategy, networking
     Riverbed
By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services.
Tags : hp uft, hp service virtualization, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management, alm
     HP
By: HP     Published Date: May 05, 2014
Service virtualization and testing automation speed time-to-market: Discover how Walgreens has reduced application development cycle time (from 10 weeks to 5 to 7 weeks), transformed testing into a non-linear, agile process and ensured high quality of proprietary business applications using HP Application Lifecycle Management solutions. Walgreens is a leader in providing consumers with multi-channel access to pharmacy and health-and-wellness related goods and services
Tags : hp quality center, hp performance center, performance testing, hp application, hp software tools, it case study, lifecycle intelligence, lifecycle management
     HP
By: HP     Published Date: May 05, 2014
Leveraging HP breadth to increase security, lower risk, increase efficiency: Find out how CapitalOne has improved compliance, lowered risk, eliminated bottlenecks, reduced cost, and moved from silos to integration by leveraging the HP Software portfolio. Headquartered in McLean, Virginia, Capital One offers a broad array of financial products and services to consumers, small businesses and commercial clients in the U.S., Canada and the UK.
Tags : bsm, business service management, it operations group, it case study, capital one, automation, it management
     HP
By: Hewlett-Packard Company     Published Date: May 15, 2014
HP's Gen8 servers are the flagship products bringing new technologies and capabilities to market. Delivering advances in performance, serviceability, and lifecycle automation, they address the demands of today's IT environments. Learn how these servers increase provisioning and uptime, and reduce the time and resources spent on server deployment and management
Tags : proliant gen8 servers, system architecture, it management, storage
     Hewlett-Packard Company
By: IBM     Published Date: Oct 22, 2013
Service Virtualization For Dummies, IBM Limited Edition written by industry analysts Marcia Kaufman and Judith Hurwitz, shares how to deliver higher quality software by increasing the efficiency and effectiveness of your testing
Tags : ibm, service virtualization, service volatility, identifying services to virtualize, testing phases, enternal sources, implementing services, measuring roi
     IBM
By: IBM     Published Date: Oct 22, 2013
The Forrester Total Economic Impact Study on Service Virtualization measures the return on investment and business impact of service virtualization and automated integration testing.
Tags : ibm, economic impact, rational service virtualization, test automation solutions, tei framework, tei methodology, sandhata technologies, on-time delivery
     IBM
By: IBM     Published Date: Jan 10, 2014
The testing of service-oriented architectures and other distributed systems, for more than a decade, has provided a wealth of expertise. Eight key lessons about avoiding some of the most common testing pitfalls are described, together with methods for mitigating certain issues.
Tags : ibm, testing, service-oriented, architecture, service oriented architecture, soa, soa applications, mitigation
     IBM
By: IBM     Published Date: Jan 10, 2014
Discover service virtualization and how it fits into the big picture of software quality.  In this book, Service Virtualization For Dummies, IBM Limited Edition written by industry analysts Marcia Kaufman and Judith Hurwitz, learn how to deliver higher quality software by increase the efficiency and effectiveness of your testing processes while reducing testing downtime and testing cost.
Tags : ibm, service virtualization, testing, development, test automation, user interface, quality assurance, architecture
     IBM
By: IBM     Published Date: Jan 10, 2014
Independent research by Wintergreen Research, Inc. shows "Dramatic savings brought by IBM Rational automated test solutions".  Read this paper to see how you can see a positive ROI through the ability to minimize cost and time to identify errors and diminish subsequent impacts of defects using test automation and service virtualization.
Tags : ibm, wintergreen research, software testing, service virtualization, software development, testing, automation, quality assurance
     IBM
By: Marketo     Published Date: Feb 07, 2017
Read this complimentary copy of the SiriusView: Marketing Automation Platforms 2017 and learn more about Marketo’s key differentiators including its native multi-channel experience, live event management, and content recommendation functionalities. Marketo's powerful marketing automation capabilities and seamless CRM integrations are complemented by our LaunchPoint ecosystem featuring over 500 technology and service providers that offer best-of-breed solutions for today’s marketers. The full report includes: Market evaluation and analysis of 9 marketing automation platform vendors Insights for selecting a vendor based on your organization's requirements Opportunities and challenges faced when deploying marketing automation platforms Download the report to learn about these topics and more.
Tags : marketo, mult-channel, native, live event management, content, marketing automation, launchpoint
     Marketo
By: Bronto     Published Date: Jul 10, 2017
With a growing number of marketing applications available, marketing teams are struggling to see differences among them. Meanwhile, IT teams are bogged down with development and maintenance requests to migrate or manage the use of multiple platforms already in use. Gartner’s 2016-2017 CMO Spend Survey found that marketing departments are spending 38% of their tech budgets on external development services and cross-charges from internal IT teams. Strategic marketing and IT leaders are looking for ways to streamline technology and eliminate solutions that limit integrations and scalability. It’s important to look at the resources required to maintain the marketing applications you use and compare them to other options available in the marketplace. Choosing a marketing technology partner is a total-revenue-performance decision. Ask questions about integration and scalability. Find partners whose marketing automation is built to scale with your business, and select vendors whose teams pro
Tags : marketing automation, commerce, gartner, integration, scalability
     Bronto
By: IBM     Published Date: Oct 10, 2014
Forrester Research has just completed a Total Economic Impact study for a large financial services institution to quantify the actual return on investment for service virtualization. Read Forrester’s analysis to learn how service virtualization is eliminating testing bottlenecks and significantly reducing the cost of testing.
Tags : ibm, virtualization, service virtualization, service components, deploying service, team productivity, software quality, dependent services
     IBM
By: Act-On     Published Date: Apr 20, 2015
In our eBook, “5 Ways to Grow Your Content Services with Marketing Automation,” you'll learn how marketing automation can expand the value and impact of your content marketing engagements.
Tags : marketing, content, content services, marketing software, automation, content services, growth
     Act-On
By: Hitachi Vantara     Published Date: Aug 14, 2018
In this inforgraphic, we are going to show you the possibilities with modernised, optimized data infrastructure. In doing so, we aim to bring you ideas about how you can bring your own data-driven business vision to life, focusing on the outcomes that matter most to you. In essence, we will be discussing five main industries and the possibilities for modernized data infrastructure. We will be displaying how Banking and Financial Services, Telecommunications, manufacturing, healthcare and retail can use data, analytics and automation to optimize their business, therefore bringing about a competitive edge which previous appeared unimaginable. Using data correctly, most importantly building proper data infrastructures, can be the driving force behind obtaining a competitive edge. Data is your story. And it’s our story, too.
Tags : data infrastructure, big data, internet of things
     Hitachi Vantara
By: Schneider Electric     Published Date: May 03, 2018
Before creating new technologies, we must think about how to create the right values to be also able to sell it. All the technology that is required for “Industry 4.0” is available today already, so in fact Industry 4.0 can be seen more than an innovation driver for new businesses that are not exploited today, than an innovation driver for technology. If these existing technologies are assembled properly together and combined with the right business models, there is really good chance to profit from Industry 4.0. This white paper looks into the ways one can profit from Industry 4.0 by differentiating through new business models.
Tags : smart machines, industry 4.0, smart factory, iiot, opc ua, data, analytics, machine services
     Schneider Electric
By: Schneider Electric     Published Date: May 03, 2018
The industry of tomorrow will be different. More volatile markets, new technology capabilities, and increased pressure on performance will precipitate the change. But with change comes opportunity…the Industrial Internet of Things (IIoT) has unleashed huge potential for industrial customers. There is a reported $14 trillion of new business growth up for grabs – and your goal of better business performance can help you earn your fair share of that growth. How can you make the most of this potential? Read the rest of this eBook to learn more.
Tags : vsd, vfd, variable speed drives, variable frequency drives, iiot, water, wastewater, oil & gas
     Schneider Electric
By: Clearvale by BroadVision     Published Date: Aug 21, 2009
The benefits of moving manual processes to the web are well understood. But very few organizations have web-enabled product returns, bill disputes or other complex business processes. This paper discusses requirements for web-enabling complex processes.
Tags : self-service, self service, online processes, cost control, automation, broadvision, software development
     Clearvale by BroadVision
By: IBM     Published Date: Dec 12, 2006
The purpose of this paper is to highlight the issues, requirements, and technologies available for automated advanced name recognition.
Tags : business process automation, data integration, data quality, information management, customer service, data management, enterprise software, contact management
     IBM
By: IBM     Published Date: Apr 22, 2008
As service execution becomes increasingly important and complex, traditional job management tools aren't cutting it. With IBM Tivoli workload automation products, you can easily automate and manage simultaneous workloads across heterogeneous environments.
Tags : business process, automation, tivoli, ibm, opt it, ibm opt it, service management, productivity
     IBM
By: IBM     Published Date: Aug 21, 2008
Many enterprises depend heavily on business services to generate revenue. But they often have trouble correlating availability and performance information from individual systems with the business as a whole. To do this, you need a clear view of your service infrastructure. Integrated availability and performance solutions can provide the visibility, control, and automation that your IT environment needs.
Tags : ibm, ibm mi, ibm grm, service management, it management
     IBM
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