service delivery

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By: BMC Software     Published Date: Oct 23, 2014
To better support the business, I&O managers often turn to IT service support management (ITSSM) tools. ITSSM tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSSM tools automate the tasks and workflows associated with the management and delivery of quality IT services to the business. The vendors in this Magic Quadrant offer integrated products that address functionality from a combined perspective of people, processes and tooling. BMC was rated as a leader by Gartner in the Magic Quadrant.
Tags : saas, cloud, itsm, integrating itsm, itsm integration, saas integration, it management
     BMC Software
By: Gigaom     Published Date: Oct 31, 2019
This free 1-hour webinar from GigaOm Research brings together experts in Kubernetes and microservices, featuring GigaOm analyst Jon Collins and a special guest from Weaveworks, Steve George. The discussion will focus on how to ensure that a Kubernetes-based target environment delivers the expected benefits, both initially and over time. Kubernetes has emerged as a de-facto platform for deploying container-based microservices. While this approach holds much promise, enterprises need to start on the right foot to not build up problems for later. So, how can you build a Kubernetes-based strategy that delivers both now and in the future? In this 1-hour webinar, you will discover: What is the opportunity and challenge presented by Kubernetes-based microservices delivery? How to ensure the right elements of strategy, to maximize effectiveness while minimizing risk? What might a staged approach look like, depending on w
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     Gigaom
By: FinancialForce     Published Date: Jun 21, 2017
Continue reading and uncover the top 9 reasons why Professional Services works better on the Salesforce platform to help drive growth and bridge the services and sales divide for smarter services delivery.
Tags : professional services automation, psa, services automation, professional services, project management, project management software, resource management, time & expense management, project management for salesforce, psa for salesforce, cloud erp, talent management, project financials, professional services communities, mobility and collaboration
     FinancialForce
By: Cloudian     Published Date: Feb 20, 2018
We are critically aware of the growth in stored data volumes putting pressure on IT budgets and services delivery. Burgeoning volumes of unstructured data commonly drive this ongoing trend. However, growth in database data can be expected as well as enterprises capture and analyze data from the myriad of wireless devices that are now being connected to the Internet. As a result, stored data growth will accelerate.
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     Cloudian
By: Citrix Systems     Published Date: Nov 13, 2018
Today, new application architectures like Devops microservices are opening great opportunities for innovation. But you still have traditional IT-managed applications to provide for. How do you bridge the gap between these different architectures? Download ďThe ADC Guide to Managing Hybrid (IT and DevOps) Application DeliveryĒ to learn more. Fill out the form below to receive this eBook. This eBook identifies ADC considerations for: -Managing traditional and microservices apps in a unified environment -Monitoring and troubleshooting your entire application delivery infrastructure -Delivering consistent features and capabilities for all applications
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     Citrix Systems
By: F5 Networks Inc     Published Date: Feb 02, 2016
Letís face it, your apps are everywhere. You have more to worry about than ever before: diverse services, cloud and datacenter locations, mission critical SaaS applications and new security threats.† In this report youíll learn which app delivery services your peers have most broadly deployed, how they are approaching the cloud, and how they are addressing the growing sophistication of security attacks.
Tags : application delivery, datacenter locations, saas applications, security threats, app delivery service, it management, enterprise applications
     F5 Networks Inc
By: F5 Networks Inc     Published Date: Aug 16, 2016
Together, VMware and F5 enable global IT leaders to empower the Anywhere Enterprise to deliver enterprise applications across all devices and clouds built on SDDC principles. Today VMware and F5 offer the most sophisticated, end-to-end solutions for mobility, application delivery and network security to help CTOs and CIOs: - Ensure unprecedented application agility with a software-defined infrastructure and application services platform; - Automate application delivery while ensuring performance, availability, scalability, efficiency and security; - Achieve simplified end-to-end networking through an application-centric approach.
Tags : anywhere enterprise, vmware, enterprise it, application agility, software-defined infrastructure, it infrastructure, networking, it management, enterprise applications
     F5 Networks Inc
By: McAfee EMEA     Published Date: Nov 15, 2017
Private cloud is one of the critical deployment architectures IT teams are adopting as they transition to a service-centric delivery model. More than 75% of organizations? already use private clouds to lower costs, increase agility and exert greater control over security, data protection and compliance. The transition to private cloud represents a paradigm shift in how IT is provisioned and data centers are deployed. Virtualization is expanding beyond servers into storage and networking, while software-defined models allow new levels of agility through advanced automation and orchestration. https://www.eventbrite.com/e/mpower-emea-cybersecurity-summit-2017-tickets-36893006977?aff=kp4
Tags : cloud, security, guide, privacy, architectures, organizations, compliance, protection
     McAfee EMEA
By: MuleSoft     Published Date: Jan 16, 2018
Evolving citizen and constituent expectations have created the imperative for government to digitally transform. Delivering on these expectations grows more challenging by the year, as the proliferation of modern technologies (e.g. SaaS, mobile, IoT) forces IT teams to rethink how to best deliver projects to their constituents and deliver on their mission. Microservices have emerged as a means through which government IT teams can increase project delivery speed without compromising on security. This whitepaper discusses the role microservices can play in government, and how API-led connectivity helps agencies to more effectively and securely implement a microservices architecture. Readers will learn: How agencies have increased IT agility with reusable microservices Why government IT teams must move beyond point-to-point integration How microservices enable secure data sharing within and across agencies How API-led connectivity supports microservices adoption in government
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     MuleSoft
By: MuleSoft     Published Date: Jan 18, 2018
Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability, and shared service models as a means towards increasing IT delivery capacity. We propose that successful execution of these initiatives within the confines of a strictly managed budget requires a new approach to integration, one centered around APIs. Our recommended approach, API-led connectivity, builds on the principles of re-use first outlined by SOA, while avoiding many of the pitfalls that limited the success of heavyweight SOA implementations. In this whitepaper, you will learn: What forces drive digital transformation in federal government, and what role integration plays in supporting digital transformation How a civilian federal agency leveraged APIs to modernize legacy systems and accelerate the speed of integration How to build out an API-led architecture within a government agency to accelerate project
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     MuleSoft
By: MuleSoft     Published Date: Nov 27, 2018
Traditional insurers are no longer safe with insurtechs challenging incumbents to rethink their business and operating models. This mass disruption creates increased pressure on IT to deliver intrinsic business value, including new services, customer touchpoints, and experiences. Successful insurance transformation requires rethinking the traditional IT operating model to allow IT to focus on creating reusable assets that empower lines of business. Doing so increases ITís delivery capacity, making businesses more agile. Read this whitepaper to learn: An overview of the challenges insurers are facing in the industry. How a new IT operating model Ė API-led connectivity Ė allows IT teams to unlock data from legacy systems and drive reuse across the enterprise. Strategies for using APIs to create a single view of the customer and build connected customer experiences.
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     MuleSoft
By: MuleSoft     Published Date: Nov 27, 2018
Evolving citizen and constituent expectations have created the imperative for government to digitally transform. Delivering on digital transformation grows more challenging by the year, as the proliferation of modern technologies (e.g. SaaS, mobile, IoT) forces IT teams to rethink how to best deliver projects to their constituents and deliver on their mission. Microservices have emerged as a means through which government IT teams can increase project delivery speed without compromising on security. This whitepaper discusses the role microservices can play in government, and how API-led connectivity helps agencies to more effectively and securely implement a microservices architecture. Readers will learn: Why government IT teams must move beyond point-to-point integration How API-led connectivity supports microservices adoption in government How government can use MuleSoftís FedRAMP In Process integration platform to rapidly develop APIs and microservices
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     MuleSoft
By: MuleSoft     Published Date: Nov 27, 2018
Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability and shared service models as a means towards increasing IT delivery capacity. But those approaches are easier talked about than executed. As agencies embark on legacy modernization, it becomes imperative to open up the existing technology so that new innovations can be delivered as needed in a secure way. In this guide, produced in partnership with Govloop, we will discuss A five-play roadmap to help those in government get a better sense of where to start on modernization projects. An overview of the Information Technology Modernization Fund (ITMF). Featured government success stories highlighting their modernization projects. The IT Modernization Lifecycle, based on the recent report by the American Council for Technology-Industry Advisory Council.
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     MuleSoft
By: MuleSoft     Published Date: Nov 27, 2018
Today, government IT teams are expected to deliver more services with fewer resources. Consequently, many agencies have prioritized legacy modernization, interoperability, and shared service models as a means towards increasing IT delivery capacity. We propose that successful execution of these initiatives within the confines of a strictly managed budget requires a new approach to integration, one centered around APIs. Our recommended approach, API-led connectivity, builds on the principles of reuse first outlined by SOA, while avoiding many of the pitfalls that limited the success of heavyweight SOA implementations. In this whitepaper, you will learn: What forces drive digital transformation in federal government, and what role integration plays in supporting digital transformation How a civilian federal agency leveraged APIs to modernize legacy systems and accelerate the speed of integration How to build out an API-led architecture within a government agency to accelerate project
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     MuleSoft
By: MuleSoft     Published Date: Apr 15, 2019
United Kingdom (U.K.) citizens expect fast, connected, and seamless experiences. Government bodies face a growing delta between citizenís expectations of experience and the reality of how quickly they can deliver now that sophisticated private sector customer experiences are the new standard. Legacy IT stacks, budgetary constraints, and inflexible core systems are only a few of the hurdles government face to overcome the digital transformation imperative. By moving beyond point-to-point integration and embracing reusable microservices, government can increase the speed of delivery without compromising security. Read this whitepaper to learn: Why U.K. government must move beyond point-to-point integration. How API-led connectivity support microservices adoption in government. How government IT teams can use MuleSoftís Anypoint Platform to better execute against their digital transformation agenda.
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     MuleSoft
By: Datalink     Published Date: Jul 27, 2012
Running IT as a service (ITaaS) is not necessarily a new concept. But, the era of cloud computing now places a whole new spin on ITaaS. In this white paper, you'll learn why there is so much buzz around cloud services and the role IT should play in this new cloud-based era. You'll also learn a useful model to help transform your company's IT data center into a private cloud that can ultimately manage and oversee the delivery of both internal and external cloud services to the business.
Tags : datalink, cloud, buy, build, itaas, infrastructure, cloud computing
     Datalink
By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
Tags : genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center, voip, service delivery optimization, lob, line-of-business, sla, service level agreement, backlog, websphere, backlog, workload distribution, iwd, customer interaction management
     Genesys
By: EMC Corporation     Published Date: Dec 01, 2014
The following paper opens with the evolution of the Software-Defined Data Center and the challenges of heterogeneous storage silos in making the SDDC a reality. It continues by introducing EMC ViPR Software-Defined Storage and details how it enables enterprise IT departments and service providers to transform physical storage arrays into pools of virtual shared storage resources enable the delivery of innovative data services across arrays.
Tags : data center, software-defined storage, enterprise it departments, virtual shared storage
     EMC Corporation
By: BMC Software     Published Date: Jan 31, 2014
Consumerization of IT forces enterprises to rethink their approach to IT service delivery. What does consumerization really mean and why does it matter? Understand the basics to accurately identify the practical implications and benefits for your organization. This guide explores the realities of IT Consumerization to define challenges and opportunities. Learn best practices and get actionable recommendations. Please download the whitepaper to learn more.
Tags : bmc, cosumerized technology, cloud technology, mobile technology, social technology, customer-first, modernized work processes, social-enabled enterprise applications, internal customers, gartner, itssm, saas, itrpm, it service support management tools, cloud-based, customer experience, consumerization, it management, enterprise applications
     BMC Software
By: BMC Software     Published Date: Feb 12, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS. Please enjoy a video preview of this white paper here: http://www.bmc.com/videos/solution-videos/hybrid-it-white-paper.html To learn more please download the white paper now!
Tags : itaas, saas, cloud, itsm, integrating itsm, itsm integration, itaas, saas integration, bmc, it management, enterprise applications
     BMC Software
By: BMC Software     Published Date: Feb 12, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)óbut is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Please enjoy a video preview of this white paper here: http://www.bmc.com/videos/solution-videos/itsm-ema-white-paper.html Get the free white paper from Enterprise Management Associates.
Tags : saas, cloud, itsm, integrating itsm, itsm integration, saas integration, bmc, it management, enterprise applications
     BMC Software
By: BMC Software     Published Date: Feb 12, 2014
IT as a Service (ITaaS) will transform future IT operations and service delivery. In the interim, Hybrid IT offers a rational, gradual approach in which some services move to SaaS while others remain on-premise. This white paper provides a strategy to move part or all of your ITSM suite to the cloud as a stepping stone to ITaaS.
Tags : itaas, saas, cloud, itsm, integrating itsm, itsm integration, itaas, saas integration, bmc, it management, enterprise applications
     BMC Software
By: BMC Software     Published Date: Feb 12, 2014
Increasingly, enterprise organizations are moving to the cloud for IT Service Management (ITSM)óbut is cloud delivery right for your business? Learn about the changing face of ITSM and gain the perspective needed to make the right ITSM decision for your organization. Get the free white paper from Enterprise Management Associates.
Tags : saas, cloud, itsm, integrating itsm, itsm integration, saas integration, bmc, it management, enterprise applications
     BMC Software
By: OpenText     Published Date: Nov 08, 2013
Professional services firm consolidates resources for integrated OpenText RightFax delivery via Microsoft Exchange and Konica Minolta MFPs
Tags : voip, phone systems, voice over internet protocol, voice over ip
     OpenText
By: Salesforce.com     Published Date: Feb 12, 2014
It has been said that you canít manage what you canít measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well as emerging communications channels for support that include social media, will require some changes to the way you traditionally measure the effectiveness of your services. Thatís why you should reexamine your service metrics as you begin to rely more heavily on SaaS, social media, and a more services-oriented approach to IT delivery.
Tags : social media, metrics, it service management, cloud platform, collaboration, it service management, saas, it help desk, productivity, it assistance, remedy force bmc, salesforce
     Salesforce.com
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