sla

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By: IBM APAC     Published Date: Nov 22, 2017
AlchemyAPI’s approach to natural language processing incorporates both linguistic and statistical analysis techniques into a single unified system. This hybrid approach provides an industry-leading advantage since both techniques have benefits and drawbacks depending on the content and specific usecases. Linguistic analysis takes a basic grammatical approach to understand how words combine into phrases, and how those phrases combine into sentences. While this approach works well with editorialized text (e.g., news articles and press releases), it does not perform as well when it comes to usergenerated content, often filled with slang, misspellings and idioms. Statistical analysis, however, understands language from a mathematical standpoint and works well on “noisy” content (e.g., tweets, blog posts, and Facebook status updates). The combination of these two approaches allows for increased accuracy on a variety of content.
Tags : industry, advantage, linguistic, grammatical, statistical analysis, content
     IBM APAC
By: newScale     Published Date: Feb 25, 2009
This ENTERPRISE MANAGEMENT ASSOCIATES® (EMA™) white paper introduces the Service Catalog and Service Portfolio Management processes and discusses the selection criteria for Service Catalog and Service Portfolio software solutions.Learn more today!
Tags : newscale, itil, cmdb, adoptability, scalability, service marketing, sla, it management
     newScale
By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
Tags : genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center, voip, service delivery optimization, lob, line-of-business, sla, service level agreement, backlog, websphere, backlog, workload distribution, iwd, customer interaction management
     Genesys
By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
Tags : avocent, itsm, it service management, itil, integration, sla, it infrastructure library, green it, business management, maturity model, best practices, crm, customer relationship management, crm tools, sla
     LANDesk
By: Delphix     Published Date: May 28, 2015
A new generation of tools is bringing agility to components of IT operations . Learn how recent advancements in agile data management, data virtualization, and data masking are combining to help companies achieve previously unachievable breakthroughs in IT security and risk management. Starting with a technical dive into data masking and the key concepts surrounding “virtual data”, this eBook also leverages exhaustive industry research and company surveys to translate the business value associated with these solutions.
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     Delphix
By: GoCardless     Published Date: Oct 14, 2019
L'authentification forte du client (ou SCA pour Strong Customer Authentication) est une législation européenne qui entrera en vigueur le 14 septembre 2019. Pour de nombreuses entreprises, cette législation requirt la mise en place de mesures de sécurité supplémentaires au cours des achats en ligne. Les consommateurs accepteront-ils ces changements ou les rejetteront-ils en abandonnant la transaction en plein processus ? Les acheteurs recherchent-ils en priorité la sécurité ou la simplicité ? Nous avons mené une étude sur 4 000 clients en France, au Royaume Uni en Allemagne et en Espagne afin d'analyser leur attitude face à la sécurité et à la simplicité des achats en ligne. Téléchargez les résultats complets de l'étude et découvrez les réponses aux questions suivantes : Les acheteurs en ligne privilégient-ils la sécurité ou la simplicité ? Réduiraient-ils leurs achats auprès de marques disposant de processus de sécurité complexes ? Comment considèreraient-ils certains modes d'autorisat
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     GoCardless
By: Metalogix     Published Date: Jan 07, 2014
Metalogix Replicator gives all users uninterrupted, fully synchronized, fast access to SharePoint content on land, sea, and in the air. It synchronizes SharePoint content across geographically dispersed farms so that all parts of an organization can work from the most current information and provides high availability access, so users can access the same content anywhere, anytime.
Tags : sharepoint, sharepoint content, content synchronization, high availability, sharepoint high availability, sharepoint content synchronization, replication sharepoint, replication, sharepoint adoption, multi-farm sharepoint, content sync, sharepoint sync, sharepoint workflows, sql mirroring, sql always on, version control, sharepoint version control, sharepoint versioning, sharepoint sla, down time
     Metalogix
By: Numara Software     Published Date: Dec 09, 2009
In this white paper, authored by Numara Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
Tags : numara, itil, pink elephant, automation, consulting, slas, sla
     Numara Software
By: netVigilance     Published Date: Aug 21, 2009
Today's Corporate Executives are faced with an array of Data Security legislation which mandates that they be personally accountable for the protection of customer account information. Crippling penalties present a modern day 'sword of Damocles' hanging above the desks of CTOs, CIOs, CFOs and CEOs.
Tags : data security, data protection, privacy, compliance, hipaa, customer data, database security, regulatory compliance, net vigilance, netvigilance
     netVigilance
By: Cisco     Published Date: Dec 28, 2015
Cloud adoption is growing, but relatively few organizations have advanced cloud strategies. Achieving greater levels of cloud adoption allows organizations to materially improve strategic allocation of IT budgets, lower IT costs, reduce time to provision IT services, increase revenue, and improve ability to meet SLAs. Private cloud adoption is greater than public cloud. Additionally, private cloud/OpenStack adopters are more likely to expect better business outcomes IDC sees web-scale public cloud making way for enterprise-class “provider-based cloud”.
Tags : cisco, cloud adoption, productivity, open stack, private cloud, public cloud, networking, software development, it management
     Cisco
By: Hewlett Packard Enterprise     Published Date: Jul 18, 2018
It’s time to say goodbye to the anxiety and disruption of unexpected downtime. HPE Nimble Storage has proven availability of 99.9999% across its installed base and guarantees it for every customer and every array. No more disruptions Always meet your business-critical SLAs with no interruptions to data No more stress Dealing with storage problems is now a headache of the past No more compromises Never again, sacrifice capacity or performance for high availability
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     Hewlett Packard Enterprise
By: ConnectWise     Published Date: Aug 22, 2019
Your service level agreement (SLA) sets the tone for your relationship with a new client by outlining your responsibilities, your client’s responsibilities, and the terms and timelines you will both work under. When you’re clear on expectations, you’ll be able to measure and manage the user experience in a meaningful way and position yourself as a trusted advisor. The better your agreement, the more you and your clients benefit.
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     ConnectWise
By: Wasabi     Published Date: Nov 13, 2018
In this tech brief, learn how Wasabi Hot Cloud Storage is lowering costs and increasing speed for backup and recovery applications. Wasabi is transforming cloud storage with a radical combination of speed, affordability and security. It offers backup and recovery platforms an extremely cost-effective solution that at the same time improves performance. Eliminating the complex tiers and pricing structures you find with traditional cloud storage options, Wasabi is 80% less than and 6x faster than Amazon S3 and built to be simple and flexible. It works with any Amazon S3 backup and recovery platform or utility. Cloud storage has become a compelling alternative to physical media or secondary data centers for data protection and Wasabi takes it to the next level. Download the Wasabi tech brief to learn more.
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     Wasabi
By: Vertica     Published Date: Feb 20, 2010
For over a decade, IT organizations have been plagued by high data warehousing costs, with millions of dollars spent annually on specialized, high-end hardware and DBA personnel overhead for performance tuning. The root cause: using data warehouse database management (DBMS) software, like Oracle and SQLServer that were designed 20-30 years ago to handle write-intensive OLTP workloads, not query-intensive analytic workloads.
Tags : vertica, ec2, cdr, elastic, saas, cloud computing, data management, ad-hoc, business intelligence, cloud, cloudbased applications, analytic, saas, dbms, mpp
     Vertica
By: Schneider Electric     Published Date: Jun 05, 2018
Balancing the increased pressure to improve productivity and quality, while reducing cost against mandated safety regulations is one of the most complex challenges in industry today.
Tags : process automation, ecostruxure plant, operational profitability, cybersecurity, safety, smart control, empowered operators, optimized assets, future of automation, reliability
     Schneider Electric
By: IBM     Published Date: Dec 15, 2016
The IBM DataPower Operations Dashboard provides the most robust solution in the marketplace for monitoring DataPower gateways and performing trouble-shooting & analysis. Administrators can view operational data with full-text search to immediately diagnose errors and highlight impact analysis, DevOps can view and troubleshoot their own DataPower services, and business owners can generate automated reports to meet SLA and compliance requirements without assistance from centralized IT.
Tags : ibm, middleware, ibm datapower gateways, ibm datapower operations dashboard, enterprise applications
     IBM
By: IBM     Published Date: Jul 22, 2015
Driving transformation in the healthcare industry as it navigates technological, regulatory, legislative and cultural changes.
Tags : it healthcare, cloud computing, cloud security, hybrid cloud, regulatory compliance, it infrastructure, healthcare organizations, data management, it resource
     IBM
By: Gleanster     Published Date: Nov 10, 2011
This Gleansight benchmark report is based on the experiences of 387 companies and includes the following sections: Reasons to Implement, Challenges, Value Drivers, Core Technologies and Success Story. It also includes a Vendor Landscape with descriptions, rankings and analysis of 39 solution providers. Social intelligence is being increasingly used today to describe the next rung on the evolutionary ladder of listening to and acting upon consumer conversation on the social web. That rung maps to a number of technology innovations. Chief among them are improved capabilities around analyzing and integrating all sources of voice-of-the-customer data to generate more actionable insights. Social intelligence also speaks to an emerging corporate mindset regarding the strategic importance of social data and the need to better capitalize upon it. This Gleansight benchmark report reveals how Top Performers are achieving success when it comes to the incessant quest to extract customer insights and take actions that ultimately translate into revenue growth, cost reduction, risk reduction and relationship enhancement.
Tags : social intelligence, marketing, social media, gleanster
     Gleanster
By: Actiance, Inc.     Published Date: Jan 15, 2015
Social Media Risks and Benefits for the Pharmaceuticals Industry Drug makers are just beginning to realize how social networks can improve business processes. Social media helps your organization share information and exchange ideas with your customers quickly, but doing so can involve considerable risk. That’s because social media is subject to the scrutiny of regulators, legislators, and litigators. So, what seems like a spoon full of sugar is often a tough pill to swallow when you consider regulatory requirements from agencies like the FDA. On top of that, increasing litigation has made it a business requirement to consider solutions that help bring down skyrocketing legal costs. Not having technology in place to help manage these requirements and increasing risks, or doing so without careful planning, can be a costly mistake. Read this paper to gain an understanding of: What the regulatory landscape of the pharmaceuticals industry looks like What concerns you should be aware of f
Tags : social media, increased risks, business processes, regulatory requirements, it management
     Actiance, Inc.
By: Dassault Systemes SolidWorks Corp.     Published Date: Mar 27, 2018
Quality is a top priority for any organization, whether it’s defined by reliability and customer satisfaction or conformance with manufacturability specifications. Manufacturers are continually challenged to maintain quality while optimizing the bottom line. Inspection, testing and documentation are critical to this process; however, manual translations are riddled with error, inconsistencies and lost productivity. This article reveals how SOLIDWORKS Inspection software optimizes the inspection process, reduces costs and helps create higher quality products faster than ever.
Tags : solidworks, software, quality, inspection, organization
     Dassault Systemes SolidWorks Corp.
By: Cohesity     Published Date: May 04, 2018
In today’s application driven, cloud agnostic world, many organizations still rely on legacy, multiple point backup and recovery products that consist of backup software, target storage, media and master servers, and cloud gateways, all from different vendors. With slow backups and long recovery times of their existing backup products, organizations are unable to meet their tight business SLAs. Constant forklift upgrades and complex management UIs make it expensive to manage the current backup and recovery environments. There has to be a simpler, more cost-effective way to keep your data safe. This is the problem that Cohesity is designed to solve, with an entirely new approach to data protection. Download this solution brief to learn more about Cohesity and its advantages!
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     Cohesity
By: Citrix NetScaler     Published Date: May 06, 2013
The ability to observe, diagnose, and subsequently improve the performance of business-critical applications is essential to ensuring a positive user experience and maintaining the highest levels of employee productivity and customer satisfaction. The challenge of establishing an effective application visibility and control function is only growing, as trends such as mobility, virtualization, and cloud computing fundamentally alter datacenter and application architectures. With NetScaler Insight Center enterprises get: • Unparalleled application visibility and invaluable operational intelligence; • Increased operational efficiency, as troubleshooting and capacity planning efforts are greatly simplified; • An optimized user experience that drives greater employee productivity and customer satisfaction; • Increased assurance that governing SLAs will always be met; and, • Reduced total cost of ownership, based on having a low-cost, low-impact solution—particularly compared to traditional
Tags : application visibility, netscaler insight center, optimized user experience, low cost, citrix, enterprise applications
     Citrix NetScaler
By: Group M_IBM Q119     Published Date: Feb 22, 2019
Society simply must change the way it serves its most vulnerable members. Service delivery models are outdated and constrained by budgets, organizational structures and legislation. Citizens aren’t getting what they need to become more self-sufficient and recover from hard times or significant events such as disasters. Government isn’t keeping up with the demand generated by the complex times we live in and agencies are stressed to the breaking point by current service expectations. Something different must be done to generate better outcomes. This action requires better engagement between government and citizens which can lead to more self-reliant individuals and lower demands and costs on government. In California, one county is tackling this challenge head on and has found a better way to serve their citizens.
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     Group M_IBM Q119
By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Society simply must change the way it serves its most vulnerable members. Service delivery models are outdated and constrained by budgets, organizational structures and legislation. Citizens aren’t getting what they need to become more self-sufficient and recover from hard times or significant events such as disasters. Government isn’t keeping up with the demand generated by the complex times we live in and agencies are stressed to the breaking point by current service expectations. Something different must be done to generate better outcomes. This action requires better engagement between government and citizens which can lead to more self-reliant individuals and lower demands and costs on government. In California, one county is tackling this challenge head on and has found a better way to serve their citizens.
Tags : 
     Group M_IBM Q3'19
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