sla management

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By: Dell     Published Date: Oct 23, 2008
Windows Vista® offers a new way to deliver manageable IT services that are planned for security service-level agreements (SLAs), while helping to lower the cost of ownership, management, and deployment.
Tags : dell, service-level agreements, lower cost of vista deployment, application compatibility, client deployment solutions, image management, it management, data management
     Dell
By: Oracle     Published Date: Nov 16, 2017
Two trends are pushing all lines of businessacross all industriestoward cloud IT. First, IT is being stretched more than ever. IT organizations are expected to expand services and meet tighter SLAs while having fewer resources, personnel, and skills to work with. With the IT queue growing longer than ever, both IT and LOB leaders are interested in using the cloud to quickly deploy the services users need. For most IT organizations, the current way of doing business does not map to growth or enable the flexibility to compete in the digital age. Rigid and periodic hardware-refresh cycles cannot adequately scale, and applications built for on-premises resources using traditional development and management tools are no longer flexible enough to deliver the agility businesses need to grow or compete.
Tags : 
     Oracle
By: Smartling     Published Date: Jul 17, 2014
Using Smartlings robust translation management system and turnkey Global Delivery Network, NiceLabel, a leading developer of barcode and RFID labeling software, has seen a 45% increase in website leads and more than doubled its translation return on investment. In this case study, youll learn how NiceLabel used Smartlings cloud-based solution to simplify, streamline, and accelerate all of its translation projects.
Tags : smartling, website translation, translate website, website internationalization, internationlize website, translate efficiently, efficient translation, global marketing
     Smartling
By: Smartling     Published Date: Jul 17, 2014
Using Smartlings translation management platform, Hotel Tonight, a popular mobile travel app that provides an easy way to book same-day hotel stays, was able to grow its business internationally. In this case study, youll learn about how Hotel Tonight was able to quickly expand into key tourism markets including Mexico, France, Germany, Italy, Spain, Austria, and Belgium, to help them towards their goal of becoming the worlds most-loved hotel book app.
Tags : smartling, agile translation, agile localization, mobile app localization, localize mobile app, translate efficiently, efficient translation, global marketing
     Smartling
By: Genesys     Published Date: Aug 13, 2009
Your company likely has a contact center that efficiently and effectively handles customer interactions via telephone calls as well as through channels such as text chat, SMS, and e-mail. Yet are you aware that the contact center handles just a fraction of the activities that impact the customer experience throughout your business?
Tags : genesys, conferencing, text chat, sms, e-mail, email, customer experience, contact center
     Genesys
By: IBM     Published Date: Feb 25, 2008
Why is it that business and IT teams always seem to be at odds with one another? In this IBM white paper, Macehiter Ward-Dutton, specialists in IT business alignment, give a step-by-step explanation of how to make long-term improvements in the relationship between business and IT.
Tags : application development, infrastructure management, slm, sla, service level, service management, ibm, it management
     IBM
By: IBM     Published Date: Nov 13, 2008
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
Tags : ibm, sla, voip, virtual private network, blackberry, tivoli, tivoli, ibm
     IBM
By: IBM     Published Date: Apr 17, 2009
Optimize IT process, maximize ROI and improve service levels. The challenge facing businesses today is the need to achieve ever-higher levels of service and maximize return on investment, while simultaneously minimizing costs. This white paper reveals how IBM Maximo® asset and service management solutions help your organization run more efficiently.
Tags : ibm maximo, asset and service management solution, optimize it, maximize roi, service lebels, service management solutions, tivoli, it business processes
     IBM
By: IBM     Published Date: Apr 17, 2009
Integrate facilities and IT. Realize the value of the green data center.As data center costs continue to rise, green is the word of the day. What it means is cost savings through consolidation and lower energy usage, as this white paper shows. See the role energy consumption plays in today’s data centers, and how IBM Tivoli® solutions can help optimize energy use.
Tags : ibm, green data center, ibm mbi, data center costs, cost savings, consolidation, energy use, ibm tivoli
     IBM
By: Stratus Technologies     Published Date: Jan 07, 2008
CIOs today are being called upon to interpret business strategy and priorities, then add value through information technology initiatives. At a time when "critical to the business" translates to "mission-critical IT", how do you ensure end-to-end availability and reliability of the IT resources that enable your company’s essential business processes.
Tags : business success, productivity, compliance, cost control, decrease spending, spend management, data integrity, meeting sla
     Stratus Technologies
By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
Tags : avocent, itsm, it service management, itil, integration, sla, it infrastructure library, green it
     LANDesk
By: IBM Corporation     Published Date: Jun 28, 2011
Merkur conducted an extensive selection process for service management solutions, evaluating technologies to provide proof-of-concept demonstrations. Following its rigorous review, Merkur selected IBM Tivoli Asset Management for IT and IBM Tivoli Service Desk to automate and integrate IT asset management and incident, problem, change, inventory, SLA and knowledge management processes.
Tags : tivoli, merkur, sla, inventory, services management, ibm, service management, tivoli
     IBM Corporation
By: WebEx     Published Date: Apr 02, 2009
This white paper presents a simple two-step process to kicking the NetMeeting habit: 1. Admitting there is a problem by recognizing the symptoms. 2. Creating a recovery plan by finding new applications and implementing a new solution.
Tags : webex, web conferencing, netmeeting, firewalls, apis, asp, live meeting, itu-t t.120 data conferencing
     WebEx
By: Oracle     Published Date: Apr 28, 2014
Is innovation getting the right attention at your company?
Tags : oracle, innovation, innovation management
     Oracle
By: Oracle     Published Date: May 08, 2015
Translate Ideas into a Winning Portfolio of Innovations with Oracle Innovation Management Cloud
Tags : innovation, roi, management, integrated solutions
     Oracle
By: uptime software     Published Date: Dec 06, 2007
Discover the three key reasons how enterprise IT dashboards can deliver highly valuable information to your organization in an easy to use format and provide simple processes that will turn dashboard data into actionable IT decisions.
Tags : server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure
     uptime software
By: uptime software     Published Date: Dec 06, 2007
Monitoring servers, applications, and services has become an essential part of the IT department over the past 10 years. However, it can be a daunting task to find the right solution for your Enterprise. This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company's needs, the metrics you need, your budget range, your resource availability, and your management's reporting needs.
Tags : server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure
     uptime software
By: Numara Software     Published Date: Jul 09, 2009
With Numara FootPrints for Customer Service, an award-winning, 100% web-based customer service management solution, you can deliver breakthrough service to customers throughout the world faster, and enhance the quality of your web-based service desk, with less effort than today, and at a low total cost of ownership. Learn more today!
Tags : numara, footprints, service excellence, customer experience, hosting service, call center, it service management, call volume
     Numara Software
By: Numara Software     Published Date: Jul 09, 2009
In this informative webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara® FootPrints® Configuration Management, with its fast implementation, practical approach to implementing configuration management and automated integration to auto-discovery tools, takes the pain and time out of creating and maintaining a functional CMDB. Learn more today!
Tags : configuration management, cmdb, numara, footprints, auto-discovery tools, hardware, itil, service management
     Numara Software
By: Numara Software     Published Date: Jul 09, 2009
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs - all integrated into your service management workflow. Learn more today!
Tags : itil v3, numara, footprints, service catalog, service request, service management, call volume, it budget
     Numara Software
By: Numara Software     Published Date: Jul 16, 2009
Discover how Numara® Track-It!® helps you avoid unplanned service interruptions, lost revenue and customer dissatisfaction due to unmanaged change. With change management capabilities, you will have the flexibility and management tools you need.• Implement change control • Reduce time and effort while improving productivity and compliance • Leverage your IT investment with a fully integrated change management solution • Improve customer satisfaction • Adhere to best practices in IT change management • Reduce the cost of IT services
Tags : help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
     Numara Software
By: HP     Published Date: Jan 12, 2012
Once the cloud migration begins, finalizing SLAs with third parties, locking down the security of virtualized environments and investing in identity management, access control and reporting tools to support the new cloud business models will be essential steps to success.
Tags : cloud computing, cloud environment, virtualization, technology
     HP
By: K2     Published Date: Jan 07, 2016
The business context for process excellence and business process management (BPM) has changed dramatically since the 2009-to-2010 recession. During the recession, BPM software and services saw impressive double-digit growth as a result of enterprises slashing costs and boosting worker productivity. Now, executive agendas have shifted to focus on growing revenue, expanding the customer base, and delivering new digital products and services. Enterprise and process architects are reshaping their business cases for BPM around these new drivers. This is not an easy task. However, process excellence will play a critical role for forward-thinking enterprise architects that invest the time to link BPM to new front-office drivers to help the organization drive digital transformation. This report replaces Building The Case For Your BPM Initiative in the business process management playbook and provides guidance on developing revenue and customer-focused business cases.
Tags : bpm, business process management, process excellence, best practices, networking, security, software development, it management
     K2
By: Esker     Published Date: Jan 08, 2019
Your project isnt the only one vying for approval and budget dollars in the organization. In order to create a clear and comprehensive business case for AR automation, AR and credit managers need to show how its benefits translate beyond just AR to the business as a whole. In this 14-page white paper, youll learn how and what to communicate to various key stakeholders, including: C-suite / upper management AR clerks and other team members Sales staff
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     Esker
By: EX Squared Solutions     Published Date: Jul 16, 2014
Learn how a content hub can harmonize your marketing initiatives and see how this translates to increased productivity and better content management.
Tags : exsquared, content hub, marketing, communication, tailored messaging, targeting, asset storage
     EX Squared Solutions
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