small business

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By: Vendor Guru     Published Date: Dec 21, 2007
Small and medium businesses (SMBs) continue to fuel demand for customer relationship management (CRM) systems, and more software firms are stepping up to offer appropriate technologies. SMBs, defined as companies with 1,000 or fewer employees, are searching for CRM solutions that will allow them to satisfy customers, control costs, and comply with various government regulations. But when choosing CRM software, it’s important to keep in mind that the needs of small and medium businesses aren’t always the same.
Tags : customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru, quinstreet, retention, smb, small business, soho, small business crm, vendor guru general campaign
     Vendor Guru
By: Vendor Guru     Published Date: Dec 21, 2007
In a 2006 survey conducted by CRMGuru, 50% of the respondents indicate that they base their satisfaction with a company on the sum of "interactions with a brand's products, services, and people." How does your company measure up? You have an excellent product, your customer service department is highly responsive, and your personnel have received extensive training.
Tags : customer satisfaction, customer retention, crm, crm solution, customer relationship, customer service, vendorguru, vendor guru, quinstreet, retention, smb, small business, soho, small business crm, vendor guru custom question campaign
     Vendor Guru
By: WebEx     Published Date: Dec 14, 2007
With the growing array of hardware, software, and systems necessary to support businesses, today more than ever, software-as-a-service or on-demand solutions offer feature-rich, real-time functionality without the burden associated with deploying, managing and supporting an in-house approach.  See if it’s right for you.
Tags : service management, saas, software as a service, customer service, smb, small business, soho, midsize, mid-size, on-demand, webex
     WebEx
By: Microworld     Published Date: Dec 12, 2007
The Small and Medium Businesses contribute to around 68% of the world economy while making up for 80% of the employment. The security needs, issues and priorities of SMBs are different in many ways from that of large Business Houses.
Tags : smb, smbs, small business, soho, internet security, email security, spam, spamming, anti-spam, phishing, pharming, malware, trojan, trojans, anti-virus, virus, anti virus, spyware, anti-spyware, anti spyware
     Microworld
By: mindSHIFT     Published Date: Nov 29, 2007
mindSHIFT has extended its service capabilities to include software-as-a-service as well as managed IT services, and is a "compelling solution" for small and medium-sized organizations seeking a strategic source to meet their IT and business needs.
Tags : saas, managed it, outsourcing, vendor selection, tco, voip, ip telephony, managed services, software as a service, mindshift, it management
     mindSHIFT
By: mindSHIFT     Published Date: Nov 29, 2007
What are the key selection criteria to consider when your small or medium-sized business is evaluating VoIP?
Tags : voice over ip, voip, ip networks, small business network, soho, soho network, ip telephony, buyers guide, buying guide, voip buyers guide, voip buying guide, mindshift
     mindSHIFT
By: mindSHIFT     Published Date: Nov 29, 2007
To successfully adopt managed IT services to meet your business objectives, small- and medium-sized organizations (SMBs) should follow five straightforward steps.
Tags : msp, managed service provider, it services, it service provider, outsourcing, managed services, small business, soho, smb, smbs, mindshift
     mindSHIFT
By: NetSuite     Published Date: Nov 27, 2007
But what is "BI" and how do small/mid size business owners acquire it without too much cost?  This Executive White Paper will outline the issues and solutions for the "BI" requirements of growing companies.
Tags : analytics, business analytics, business intelligence, bi tools, business planning, erp data, netsuite
     NetSuite
By: PTC     Published Date: Nov 27, 2007
Defining an effective Internet and domain name strategy is vital to any business — especially small- or medium-sized businesses which have limited development and promotional budgets. From defining this strategy, to understanding the keys to Web promotion, here is vital information that every entrepreneur should know.
Tags : web development, web site, web marketing, buy domains, buydomains, web site design, site promotion, seo, domain name, hosting, web site design, website design
     PTC
By: BuyDomains     Published Date: Nov 27, 2007
Defining an effective Internet and domain name strategy is vital to any business — especially small- or medium-sized businesses which have limited development and promotional budgets. From defining this strategy, to understanding the keys to Web promotion, here is vital information that every entrepreneur should know.
Tags : web development, web site, web marketing, buy domains, buydomains
     BuyDomains
By: Quocirca     Published Date: Sep 13, 2007
A sound IT infrastructure is fundamental to today’s businesses and when that infrastructure fails the consequences can be far reaching. Whether it is business-to-business, business-to-consumer or public sector organizations serving citizens, applications and the services they drive increasingly need to be available all day, every day. Many organizations find it hard to achieve such service levels. This briefing looks at some possible solutions.
Tags : data center, datacenter, data centers, datacenters, data centre, data centres, infrastructure, mission critical, high availability, small business, smb, smbs, outsourcing networking, network management, symantec, quocirca
     Quocirca
By: Quocirca     Published Date: Sep 07, 2007
Companies are faced with increasing pressures on the communications capabilities they offer their employees.  More employees are mobile, working from home or in other remote locations with a growing need to talk and share information with their colleagues.  This cuts across fixed and mobile communications, but businesses still want the flexibility of mobile, and the costs, predictability, quality and service models of fixed.
Tags : telecom, quocirca, mobility, soho, voip, ip telephony, convergence, small business, wi-fi, wifi, united kingdom, mobile
     Quocirca
By: COMDOM Software     Published Date: Aug 09, 2007
This paper provides an overview of costs of spam facing large organizations, such as multinational enterprises, universities, and governments, as well as small and medium sized businesses that own or operate networks used by employees and other end users.
Tags : spam, bayesian, filter, filtering, block, blocking, spamming, phishing, total cost of ownership, tco, messaging, email, email security, mail server, mail servers, comdom, comdom software
     COMDOM Software
By: MASERGY     Published Date: Jul 20, 2007
This paper will explore the problems inherent in an overlay management approach and describe a new approach that allows for the management of the wide-area network to be not only offered as a service, but actually embedded in the network itself, resulting in several incremental benefits to the enterprise.
Tags : ip services, ip networks, network management, voip, it management, system management software, smb network, smb networks, small business networks, wan, wans, wide area network, provider, masergy
     MASERGY
By: Quocirca     Published Date: Jul 11, 2007
Operating and maintaining a complex IT infrastructure requires the necessary skills and investment but getting the right staff at an affordable price can be a problem. Finding ways around this can give SMBs a competitive edge leaving them free to focus on new business opportunities.
Tags : infrastructure, smb, small business, online business, high availability, ebusiness, productivity, outsourcing it management, it management, quocirca
     Quocirca
By: Microsoft Dynamics     Published Date: Jul 11, 2007
Until recently, many high-tech manufacturers – especially small and medium-sized businesses – have been able to survive by applying 80% of their operational focus to 20% or less of their critical customers and suppliers. That was then. The new mandate from channel masters is for more intense, collaborative relationships with fewer suppliers.
Tags : industry directions, oem, manufacturing, manufacturer, scm, supply chain, ems, electronics manufacturing, productivity, plm, product lifecycle management, cost control, r&d, r & d, enterprise resource, erm, erp, microsoft dynamics
     Microsoft Dynamics
By: Microsoft Dynamics     Published Date: Jul 11, 2007
The objective of this white paper is to review various aspects of retail financial management and to draw important lessons for small and mid-size retailers. The paper addresses a wide range of topics that impact a retailer’s financial success. Many of these are common to retailers of all sizes, but some are specific to mid to small tier businesses and many cautionary notes are given.
Tags : retailer, enterprise resource, erm, erp, financial, enterprise software, accounting, purchasing management, vendor management, balance sheet, invoice matching, inventory, sarbox, sox, sarbanes-oxley, profitability, cash flow, operations, productivity, microsoft
     Microsoft Dynamics
By: Microsoft Dynamics     Published Date: Jul 09, 2007
Saddled with a home-grown business-management tool originally designed for its retail business, the Best Buy for Business sought a solution that would support its extensive outside sales force and would provide a commercial CRM solution it could sell to business customers. Best Buy for Business found both in Microsoft Dynamics CRM.
Tags : microsoft, microsoft dynamics, sales automation, salesforce automation, scm, supply chain management, crm, customer relationship management, small business, mid-sized business, crm software
     Microsoft Dynamics
By: SitePal     Published Date: Jul 02, 2007
Discover the benefits and potential pitfalls of using speaking avatars (virtual animated characters) for your small business websites. Learn the best practices to use to increase conversions with a talking character!
Tags : conversion analysis, landing page, landing pages, content personalization, ecommerce, e-commerce, e-business, live support, help desk, online assistance, avatar, online help, web site, sitepal
     SitePal
By: Vocalocity     Published Date: Apr 18, 2007
Hosted PBX phone solutions are revolutionizing how small and medium-sized businesses (SMBs) serve their customers, grow their business, and support their employees. Delivering the same enterprise level, professional phone system capabilities large businesses use at a much lower cost, hosted PBX is helping SMBs save money while putting their customer services on par with much larger organizations.
Tags : pbx, phone, phone system, ip telephony, telecom, telecommunications, voip, voice over ip, networking, network management, vocalocity
     Vocalocity
By: VisiStat     Published Date: Mar 22, 2007
This report outlines five important "insider" secrets for measuring the effectiveness of your Website, along with tips on how to turn it into a lead generation machine.
Tags : website traffic, visitor tracking, web analytics, web metrics, site analysis, online marketing, site management, increase sales, advertising, marketing campaign, ad tracking, generate leads, sales leads, online sales, sales tool, small business, ecommerce, search engine ranking, seo, keywords
     VisiStat
By: ProStor Systems     Published Date: Mar 15, 2007
The need for protecting data is universal – whether a small to mid-size business, the largest enterprise data center, or an individual. The recognition of the value of information and the impact of data loss has reached the point where repeating it is no longer required. The issue now has turned to how to protect the data.
Tags : smb, archiving, backup, hardware, security, data management, database security, data protection, small business networks, prostor, prostor systems, backup and recovery
     ProStor Systems
By: ProStor Systems     Published Date: Mar 15, 2007
This white paper covers the need for backup and the unique challenges faced by small and medium sized businesses when addressing storage needs. He then highlights different backup options and selection criteria for choosing the best backup solution.
Tags : backup, smb, hardware, archiving, security, small business networks, backup and recovery, small business, prostor, storage, prostor systems
     ProStor Systems
By: Breece Hill, LLC     Published Date: Mar 15, 2007
Once a business clears the financial hurdle and begins to plan their data protection strategy the choices can appear daunting. Do they select tape or disk? Apply differential or incremental backups? How much will a new system cost and how much time will it take to implement? What data should be included in the backup? This article attempts to address these concerns.
Tags : smb, storage, archiving, backup, hardware, small business networks, storage, backup and recovery, data protection, data management, breece hill
     Breece Hill, LLC
By: Surado Solutions, Inc.     Published Date: Jan 29, 2007
The purpose of this whitepaper is to educate small business owners on what, why and how CRM can retain existing customers and help their business grow.
Tags : enterprise applications, customer relationship management, customer service, crm, crm software, surado
     Surado Solutions, Inc.
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