smart support

Results 1 - 25 of 57Sort Results By: Published Date | Title | Company Name
By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
Tags : 
     Zendesk
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
The widespread use of mobile devices — smartphones and tablets — provides anytime, anywhere computing and communications resources for individuals worldwide. Both smartphones and tablets have made the transition from a personal resource, acquired and supported by consumers, to a professional resource, provided and supported by employers. For midsize firms around the world, those with 100–999 employees, mobile resources play a key role in improving workplace productivity as well as allowing greater flexibility in how and where work is done. New collaboration resources also allow staff in different locations to work together as efficiently and effectively as staff in the same office. The challenge for IT management is how best to coordinate the different collaborative and mobile resources and provide secure management of mobile devices and collaboration tools while enhancing workforce agility and productivity.
Tags : 
     Hewlett Packard Enterprise
By: Zendesk     Published Date: Jun 29, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
Tags : 
     Zendesk
By: Fortinet EMEA     Published Date: Nov 26, 2018
Cloud services are a pillar of a digital transformation, but they have also become a thorn in the side of many security architects. As data and applications that were once behind the enterprise firewall began roaming free—on smartphones, between Internet-of-Things (IoT) devices, and in the cloud—the threat landscape expanded rapidly. Security architects scrambled to adjust their technologies, policies, and procedures. But just when they thought they had a handle on securing their cloud-connected enterprises, new business imperatives indicated that one cloud wasn’t enough. Modern enterprises operate in a multi-cloud world, where the threat landscape has reached a new level of complexity. Security teams are juggling a hodgepodge of policies, threat reports, and management tools. When each cloud operates in its own silo, the security architect has even more difficulty supporting the CISO or CIO with a coherent, defensible security posture.
Tags : 
     Fortinet EMEA
By: HPE     Published Date: Mar 23, 2015
If you’ve noticed more employees accessing the corporate network using their personally owned mobile devices, you’re not alone. Many employees are boosting their productivity by using their smartphones and tablets at work. Gone are the days of corporate IT departments dictating the types of mobile devices that could access the network. Bring your own device (BYOD) policies, while increasing employee satisfaction and productivity, are straining corporate networks. This white paper describes the limitations of legacy networks, especially for supporting BYOD. Understanding these limitations can pave the way for a successful BYOD management policy for campus and branch networks.
Tags : corporate network, personal devices, smartphone, tablet, legacy networks, byod
     HPE
By: Pure Storage     Published Date: Oct 09, 2018
Digital technology is so intrinsic to our personal lives that we barely think about the fitness trackers and smartphones that are as much a part of us as the clothing we wear. For organizations, the shift to digital is more disruptive and the stakes far higher. Digital transformation has been high on the executive agenda for a few years and, for many, harnessing data has become a significant force for value and revenue creation. Agility has emerged as an organizational superpower as businesses grapple with change and uncertainty in their own customer bases and in the global political and economic landscape. IT has been thrust into the spotlight as the unwitting hero of the story – tasked with delivering on the digital vision, implementing all manner of applications and building firm infrastructure foundations to support the latest digital initiatives. In an increasingly on-demand world, it is this final point that often gets overlooked in the rush for the next shiny new technologies. E
Tags : 
     Pure Storage
By: Unit4     Published Date: Apr 12, 2019
Looking for a smarter way of financial planning and budgeting? An integrated financial planning tool makes the annual budgeting process more effective and efficient, and with one centralized source of truth it is always up-to-date. Learn how Unit4 Prevero can transform your budgeting and forecasting process: from integrating operational budgets, automating key processes, supporting multiple scenario simulations, through to using artificial intelligence and deep machine learning to improve accuracy of data and power your decision making.
Tags : integrated financial planning, unit4 prevero, corporate performance management, cpm, financial planning, corporate budgeting, forecasting, artificial intelligence, machine learning
     Unit4
By: CA Technologies     Published Date: Jan 14, 2015
Whether you were at the forefront of the mobility era or are just now catching up—or, most likely, somewhere in between—you’ve already experienced first-hand the business impact of ubiquitous smartphones and tablets. From employees to customers, mobile devices spawned an explosion in new applications, data, support needs, security concerns, and other issues. They’ve reset expectations for organizational speed and flexibility. They’ve dramatically increased the surface area for potential security attacks. All this, and the mobile era is still just in its infancy.
Tags : mobile busienss, smartphones, tablets, applications, data, support needs, security attacks, organizational speed
     CA Technologies
By: Schneider Electric     Published Date: May 04, 2018
Growing concern for the environment is driving increased regulatory and consumer focus on energy and water efficiency – and pump manufacturers are on the front line. To succeed in this demanding new market, pump manufacturers must build smarter pumping systems. Learn how new PLC and VSD technologies are helping to support smart pumping systems.
Tags : keywords, packaging, oem, smart machines, food & beverage, bottling, conveying, industrial automation, energy, robotics
     Schneider Electric
By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
Tags : mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring, monitor mobile applications, web performance monitoring tools, performance monitoring, web application monitoring, mobile website performance, mobile website optimization, mobile web monitoring, keynote, enterprise applications
     Keynote
By: IBM     Published Date: Jun 16, 2015
This white paper discusses the different support challenges that can confront you when implementing a smarter infrastructure that includes new solutions like cloud initiatives, virtualized environments and other new breeds of computer models. To keep these solutions running daily, you should consider the level of support that will be required.
Tags : it infrastructure, business intelligence, it solutions, cloud solutions, virtualized environments, it maintenance, it support
     IBM
By: IBM     Published Date: May 22, 2017
An investment firm is only as good as its data and its ability to leverage that data to make smart trades. A firm’s ability to differentiate itself in meeting market needs and bringing new products to market all hinge on its ability to squeeze maximum value out of all available data. But when it comes to implementing the right technology and processes to support a data-reliant business, those three factors present tremendous challenge
Tags : cloud optimization, cloud efficiency, cloud management, cloud assurance, cloud visibility, enterprise management, data management
     IBM
By: Group M_IBM Q2'19     Published Date: May 03, 2019
"Your workers demand an extraordinary level of flexibility and convenience in how they use their devices ... Meaning it’s up to you to support a vast assortment of endpoints, including laptops and desktops (both PCs and Macs), tablets and hybrid devices, smartphones, and even the Internet of Things (IoT). And not only do your users expect support for a wide variety of form factors, but they also require cross-platform support for all major platforms, including iOS and macOS, Android, and Windows. To complicate the situation further, they run different versions of those platforms—for example, they may run Windows XP SP3, Windows 10, or anything in between. Read onward and learn how the industry’s first cognitive UEM platform, MaaS360 with Watson, delivers a single, strategic management and security solution to drive your organization’s digital business transformation—no matter what endpoints your enterprise is putting to work."
Tags : 
     Group M_IBM Q2'19
By: IBM APAC     Published Date: Mar 19, 2018
Unstructured data has exploded in volume over the past decade. Unstructured data, media files and other data can be created just about anywhere on the planet using almost any smart device available today. As the amount of unstructured data grows exponentially, customers using this data need to be able to take advantage of the right storage solutions to support all of their file and object data requirements. IBM® recently added a new storage system to their Spectrum product family, IBM Spectrum Network Attached Storage (NAS). IBM Spectrum NAS adds another software-defined file storage system to IBM’s current unstructured data storage solutions, IBM Spectrum Scale™ and IBM Cloud Object Storage (COS). Below, we will discuss the three systems and supply some guidance on when and where to use each of them.
Tags : 
     IBM APAC
By: Cisco     Published Date: Jan 20, 2014
Midsize organizations strive for success, and being successful means consistently making smart decisions—including smart technology purchases. Technology should enable a midsize organization to meet the needs of its employees and customers today and also allow it to make simple but value-rich changes in the future. Technology must support changes that occur in a business without increasing the risks associated with providing excellent customer service, engaging with suppliers, and conducting many common business processes.
Tags : cisco, unified communications, collaboration, unified communications, it management
     Cisco
By: HP     Published Date: Nov 05, 2014
IT has never been more important to doing business, which means that IT infrastructure must be simpler, smarter, faster, more flexible, and more business-aligned than ever. New service delivery models are driving new Tier-1 storage requirements that reveal how the traditional focus on performance and availability are clearly not enough to support virtualization, ITaaS, and new cloud service delivery models. The world is moving rapidly towards a New Style of IT, and will leave behind any business that doesn’t adapt even more rapidly. Is your storage ready? Download this whitepaper now.
Tags : data center, change management, data management, storage space, storage criteria, storeserv, tier-1, market reportit requirements, asset utilization, data mobility, maintenance upgrades, it management, enterprise applications
     HP
By: Epicor     Published Date: Jun 22, 2017
Professionals in the lumber and building materials (LBM) industry know that getting the job done right is all about having the right tools. Lumber and business materials manufacturers and distributors need intuitive software that’s smart enough to simplify the complexities of your business, leverage data to gain valuable sales insight, and deliver exceptional customer service. Epicor BisTrack software is uniquely optimized to help LBM retailers, pro dealers, and distributors grow your business. Learn about the LBM industry-specific functionality that BisTrack offers, like: • Supporting pro dealers and distributors • Optimizing inventory and purchasing • Managing and tracking customer relationships • Improving delivery dispatch efficiency • Introducing mobility and mobile access Take the tour today to see how Epicor BisTrack can help your business.
Tags : lumber, building materials, lbm, erp, bistrack, building materials distributors, lumber distributors, lumber manufacturers
     Epicor
By: Lenovo     Published Date: Sep 16, 2014
Agency IT is tasked with building smarter and more responsive state and local government services, while CTOs look to enable government workforce mobility and address strategic issues, such as BYOD. Adding to the challenge is a rise in devices, data, and even multiple OS’s that IT must support and secure. With the decline in traditional Windows-based computing, these challenges are driving agencies toward cloud solutions that don't sacrifice security or IT manageability. See our featured cloud solution for government agencies that has IT leaders re-thinking how they enable mobile productivity.
Tags : agency it, workforce mobility, mobile productivity, cloud computing, it management
     Lenovo
By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
     Zendesk
By: BMC ASEAN     Published Date: Dec 18, 2018
The world runs on IT operations. When new digital experiences delight customers, innovative business models disrupt industries, and big data makes organizations smarter than ever, it’s because of your success in supporting the complex, dynamic infrastructure and apps that power them.
Tags : 
     BMC ASEAN
By: Aternity     Published Date: Jul 20, 2012
Forrester Research projects that by 2016, 350 million employees will have smartphones, prompting businesses to drastically increase spending on mobile projects to meet the flexibility demands of increasingly tech-savvy employees. This exclusive resource describes how businesses can support mobile technologies from virtual desktops to application development with comprehensive end-user experience (EUE) management tools. Find out how this platform proactively detects performance and availability issues to help IT professionals troubleshoot and improve application performance for end-users.
Tags : technology, mobile, management tools, end-user experience, eue, application performance, smartphones
     Aternity
By: VMware, Inc     Published Date: Dec 05, 2013
The workforce is going mobile. According to Forrester, more than half of employees carry at least three devices for work. And many are bringing their own smartphones, tablets, and other devices to work, a phenomenon that’s grown so popular it now has its own acronym—Bring Your Own Device (BYOD). So it comes as no surprise that, according a survey by SpiceWorks, 60% of small and medium businesses are considering using a virtual desktop infrastructure (VDI) as part of their BYOD strategy. Many of these organizations are relying on VMware® Horizon View™ (formerly VMware View), because it enables organizations to implement a VDI infrastructure that reduces operational costs, enhances security and supports a mobile workforce.
Tags : vmware, vmware horizon view, virtual desktop infrastructure, mobile, byod, spiceworks, virtual desktop infrastructure, bring your own device, vdi, networking, security, it management, enterprise applications, storage, data management, data center
     VMware, Inc
By: Cisco     Published Date: May 15, 2015
Midsize organizations strive for success. Being successful means consistently making smart decisions— including smart technology purchases. Technology should enable a midsize organization to meet the needs of its employees and customers today and also allow the organization to make simple but rewarding changes in the future. Technology must support changes that occur in a business without increasing the risks associated with providing excellent customer service, engaging with suppliers, and conducting many common business processes.
Tags : communications, collaborations, cost of ownership, videoconference, cisco
     Cisco
By: Turn     Published Date: Mar 09, 2016
This webinar will look at how a smart approach to viewability can drive better campaign results and optimize marketing ROI. Guest speaker Susan Bidel of Forrester Research and Lori Gubin of Turn will examine how viewability can support digital branding in display and video, where viewability fits in the spectrum of brand metrics, and how advertisers can avoid common viewability-related pitfalls.
Tags : programmatic, video advertising, impression quality, dsp, demand side platform, viewable campaigns, viewability, measurement, programmatic advertising, smart market, omnichannel, multichannel
     Turn
By: Aberdeen - youSENDit     Published Date: Sep 14, 2011
YouSendIt is a Web-based secure digital file delivery company, which lets users securely send, receive and track files on demand. It is an alternative to sending large e-mail attachments, using FTP, and sending CDs or DVDs or tape or USB flash drive via Sneakernet. The sender can enter the recipients' e-mail addresses, attach the file and send it; the recipients receive an e-mail notification with a URL that lets them download the file.
Tags : yousendit, dortch, large content, file sending, marketing, technology, data management, email security
     Aberdeen - youSENDit
Start   Previous   1 2 3    Next    End
Search White Papers      

Add White Papers

Get your white papers featured in the insideHPC White Paper Library contact: Kevin@insideHPC.com