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By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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     ttec
By: Turbonomic     Published Date: Jul 05, 2018
The hybrid cloud has been heralded as a promising IT operational model enabling enterprises to maintain security and control over the infrastructure on which their applications run. At the same time, it promises to maximize ROI from their local data center and leverage public cloud infrastructure for an occasional demand spike. Public clouds are relatively new in the IT landscape and their adoption has accelerated over the last few years with multiple vendors now offering solutions as well as improved on-ramps for workloads to ease the adoption of a hybrid cloud model. With these advances and the ability to choose between a local data center and multiple public cloud offerings, one fundamental question must still be answered: What, when and where to run workloads to assure performance while maximizing efficiency? In this whitepaper, we explore some of the players in Infrastructure-as-a-Service (IaaS) and hybrid cloud, the challenges surrounding effective implementation, and how to iden
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     Turbonomic
By: Turbonomic     Published Date: Oct 02, 2018
Microsoft Azure is a public cloud platform featuring powerful on-demand infrastructure and solutions for building and deploying applications workloads as well as a wide variety of IT and application services. You can use Azure as a public cloud provider and as a hybrid extension to existing on-premises infrastructure. Organizations that use Microsoft solutions on-premises are able to extend their infrastructure and operational processes to Azure. With the growing popularity of Azure, today’s systems administrators need to acquire and strengthen their skills on this fast-growing public cloud platform. In this guide we explore the Azure public cloud platform with a focus on the Infrastructure-as-a-Service (IaaS) features. We cover general architectural features of the Azure cloud including geographic regions, availability zones, and Service Level Agreements (SLAs) attached to the core Azure IaaS infrastructure.
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     Turbonomic
By: Turbonomic     Published Date: Nov 12, 2018
The hybrid cloud has been heralded as a promising IT operational model enabling enterprises to maintain security and control over the infrastructure on which their applications run. At the same time, it promises to maximize ROI from their local data center and leverage public cloud infrastructure for an occasional demand spike. Public clouds are relatively new in the IT landscape and their adoption has accelerated over the last few years with multiple vendors now offering solutions as well as improved on-ramps for workloads to ease the adoption of a hybrid cloud model. With these advances and the ability to choose between a local data center and multiple public cloud offerings, one fundamental question must still be answered: What, when and where to run workloads to assure performance while maximizing efficiency? In this whitepaper, we explore some of the players in Infrastructure-as-a-Service (IaaS) and hybrid cloud, the challenges surrounding effective implementation, and how t
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     Turbonomic
By: Turbonomic     Published Date: Nov 27, 2018
Want to learn how to design and deploy infrastructure-as-a-service (IaaS) solutions in the cloud using Amazon Web Services? This ebook will take you through practical examples, design patterns, and tips to help you confidently build a working IaaS solution. Download to find out: The key components of the AWS public cloud platform How to launch your compute and storage resources on the AWS Virtual Private Cloud (VPC) platform How to add compute resources to your VPC with AWS Elastic Compute Cloud (EC2) The types of storage in AWS Elastic Block Storage (EBS) with cost, performance impact, and examples of operational tasks By the end of this ebook, you’ll master AWS core components and how to design for resiliency. You’ll even be able to launch and manage your cloud solution using either the AWS command-line interface or the AWS web console.
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     Turbonomic
By: Ultimus     Published Date: Aug 16, 2007
By enabling Adaptive SOA, Ultimus Adaptive Discovery takes SOA to the highest level of rapid deployment and agility. It accomplishes this by enabling business processes to be developed rapidly, and to embrace change in real-time. More importantly, it empowers business professionals and analysts who own processes to discover and change processes with IT playing the supporting role to manage the infrastructure.
Tags : ultimus, bpm, business process management, automation, process discovery, discovery, adaptive discovery, bpa, productivity, adaptive soa, soa, service oriented architecture, service-oriented, enterprise applications
     Ultimus
By: Unitek Education     Published Date: Jan 08, 2009
Unitek's CCNA boot camp is taught by a certified industry expert, who is adept at not just CCNA curriculum, but also teaches CCNP and CSP1 (Cisco high-end security track) tracks. The instructor is also a Unitek consultant, and spends a significant portion of his time providing high-end network infrastructure consulting services. A true industry expert!!
Tags : unitek, ccna, ccna boot camp, ccna curriculum, cisco high-end security track, network infrastructure, cisco ccna, it career advancement
     Unitek Education
By: Upsite Technologies     Published Date: Sep 18, 2013
The average computer room today has cooling capacity that is nearly four times the IT heat load. Using data from 45 sites reviewed by Upsite Technologies, this white paper will show how you can calculate, benchmark, interpret, and benefit from a simple and practical metric called the Cooling Capacity Factor (CCF). Calculating the CCF is the quickest and easiest way to determine cooling infrastructure utilization and potential gains to be realized by AFM improvements.
Tags : ccf, upsite technologies, cooling capacity factor, energy costs, cooling, metrics, practical, benchmark
     Upsite Technologies
By: uptime software     Published Date: Dec 06, 2007
Discover the three key reasons how enterprise IT dashboards can deliver highly valuable information to your organization in an easy to use format and provide simple processes that will turn dashboard data into actionable IT decisions.
Tags : server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure, systems management, network management, uptime, server uptime, downtime, dashboarding, reporting, it management
     uptime software
By: uptime software     Published Date: Dec 06, 2007
Monitoring servers, applications, and services has become an essential part of the IT department over the past 10 years. However, it can be a daunting task to find the right solution for your Enterprise. This brief paper will examine the differences between Agent and Agentless monitoring, so you can make the right decision based on your company's needs, the metrics you need, your budget range, your resource availability, and your management's reporting needs.
Tags : server monitoring, monitoring tool, capacity planning, performance monitoring, service level management, service level agreement, sla, infrastructure, systems management, network management, uptime, server uptime, downtime, it management
     uptime software
By: Vectra Networks     Published Date: Aug 03, 2015
Learn how Vectra protects Tri-State’s corporate and subscriber data and prevents cyberattacks to the power grid.
Tags : utilities provider, cyberattack detection, vulnerability management, security management, it security, security solution, network breaches, false threats, real-time insights, critical infrastructure, ids, ips
     Vectra Networks
By: Veeam '18     Published Date: May 07, 2019
Alors que les entreprises accélèrent l'adoption de divers services cloud comprenant les clouds publics, privés et hybrides, la nécessité d’administrer ces environnements multicloud et d’en tirer parti devient critique. Veeam assure la disponibilité de ces environnements en protégeant les données vers, depuis et à l’intérieur des infrastructures multicloud.
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     Veeam '18
By: Veeam '18     Published Date: May 07, 2019
Près de 50 000 PC, c’est le parc que représentent les 114 lycées de la Région des Pays de la Loire. Depuis ces ordinateurs, enseignants et lycéens produisent et partagent un grand volume de données dans les formats les plus variés, des fichiers bureautiques aux fichiers issus de logiciels spécialisés, à l’image des enseignements délivrés. Un patrimoine informationnel géré à travers une infrastructure dont la loi dite Peillon de 2013 a confié, pour les lycées, la responsabilité aux régions. Un choc pour de nombreuses régions qui ont vu du jour au lendemain la taille de leur parc informatique parfois multipliée par… 40!
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     Veeam '18
By: Veeam Software     Published Date: Nov 28, 2012
Windows Server 2012 represents a paradigm shift from the traditional client/server model to a new cloud-based infrastructure. Is your business ready? Download this whitepaper to learn the 7 key questions you need to answer now
Tags : hyper v, servers, storage, cloud based infrastructure, storage solutions, data center, backup and recovery, disaster recovery
     Veeam Software
By: Venafi     Published Date: Mar 04, 2015
This technical case study addressing key and certificate security issues is designed for security conscious enterprises to understand real-life attack scenarios that threaten their businesses in today’s world. This white paper demonstrates a recent attack that used cryptographic keys and digital certificates as well as guidance on how to protect certificates and keys and quickly discover and remediate breaches. This paper should be read by more technical IT security staff who are interested in detailed attack methods and remediation tactics. The executive summary is intented for IT Security leaders (CISOs and their direct reports) and addresses the proof-of-concept attack impacts on the business. The attack scenario described in this technical white paper is based on a reproduction of a real-world attack in a Raxis test environment that simulated an enterprise security infrastructure.
Tags : venafi, ssh keys, vpn credentials, digital certificates
     Venafi
By: Venafi     Published Date: Mar 26, 2015
Public key infrastructure (PKI) is the foundation of today’s enterprise security. But most PKI lacks central visibility, consistent processes, and refresh progress validation. This leads to errors and missed system updates that result in policy violations and costly business interruptions. You can solve these issues with a PKI refresh that delivers automated key and certificate security and management.
Tags : pki refresh, public key infrastructure, system errors, system updates, automated key securit, certificate security
     Venafi
By: Venafi     Published Date: Aug 07, 2015
Public key infrastructure (PKI) is the foundation of today’s enterprise security. But most PKI lacks central visibility, consistent processes, and refresh progress validation.
Tags : pki refresh, public key infrastructure, system errors, system updates, automated key securit, certificate security
     Venafi
By: Veracode     Published Date: Oct 28, 2016
The Ultimate Guide to Getting Started with Application Security Application-layer attacks are growing much more rapidly than infrastructure attacks. Yet many organizations remain hesitant to create an application security program, believing it will require excessive time and resources. The reality is that any organization, of any size, can and should develop an applications security program. Download the Ultimate Guide to Getting Started With Application Security now for details!
Tags : veracode, security, devops, appsec, application security, enterprise applications
     Veracode
By: Verio     Published Date: May 04, 2011
Discover the advantages of a managed server and learn what to look for when shopping for a managed private server provider.
Tags : verio, managed server, network infrastructure, power and cooling, hosting provider, server provider
     Verio
By: Verio     Published Date: Jun 20, 2012
Few innovations have captured the attention of the technology industry or the imagination of the broader business community faster than Cloud Computing.
Tags : cloud computing, cloud-based services, saas, paas, iaas, software-as-a-service, platform-as-a-service, infrastructure-as-a-service
     Verio
By: Verio     Published Date: Sep 22, 2014
Cloud(n) is an IaaS cloud computing solution that allows better management and more space for your business. Verio’s cloud solution allows SMBs to contain their entire business infrastructure in the cloud. This product makes consolidating much easier, and it can all be done without the hassle of transferring information from one server to another.
Tags : verio, cloud, cloud(n), iaas, cloud computing, cloud computing solution, cloud hosting, consolidation, cloud storage
     Verio
By: VeriSign Authentication Services, now a part of Symantec Corp.     Published Date: Oct 13, 2011
Gaining the trust of online customers is vital for the success of any company that transfers sensitive data over the Web. When shopping online, consumers are concerned about identity theft and are therefore wary of providing untrusted sources with their personal information, especially their credit card details. Other types of online businesses require different but equally sensitive information. People are reluctant to provide their national insurance numbers, passwords, or other confidential personal information, or sometimes even just name, address, and phone number. Perhaps the information will be intercepted in transit, they fear, or perhaps the destination itself is manned by imposters with ill intent.  The result is an abandoned transaction.
Tags : security, ssl, trust, authentication, online security, online business, ssl certificates, ssl certificate, certificate authority, code signing, 128-bit, 256-bit, 128-bit encryption, 256-bit encryption, secured seal, extended validation, extended validation ssl, extended validation ssl certificates, extended validation ssl certificate, extended validation certificate
     VeriSign Authentication Services, now a part of Symantec Corp.
By: VeriSign Authentication Services, now a part of Symantec Corp.     Published Date: Oct 15, 2011
"The Shortcut Guide to Business Security Measures Using SSL" examines current information security threats to business and describes techniques for developing a security management strategy that leverages established best practices.
Tags : extended validation, measures, green bar, online security, optimize, sgc, server gated cryptography, verisign, trust marks, security, ssl technology, malware, it infrastructure, operating systems, hacking, phishing, dos, cybercrime, bot herders, cloud computing
     VeriSign Authentication Services, now a part of Symantec Corp.
By: VeriSign Incorp.     Published Date: Jan 15, 2008
Online visitors are becoming more and more wary about transacting online. One way to provide reassurance that your Web site is reputable and safe is to implement the latest SSL encryption technology on your site. Read this guide to learn about the latest in SSL.
Tags : security, ssl, authentication, online security, online business, ssl certificates, ssl certificate, certificate authority, code signing, 128-bit, 256-bit, 128-bit encryption, 256-bit encryption, secured seal, extended validation, extended validation ssl, extended validation ssl certificates, extended validation ssl certificate, extended validation certificate, ev ssl certificate
     VeriSign Incorp.
By: VeriSign Incorp.     Published Date: Jul 02, 2008
Learn about governmental standards and regulations, such as HIPAA and Sarbanes-Oxley, covering data protection and privacy. Then, learn how your enterprise can be compliant utilizing the latest encryption technologies.
Tags : verisign, pci, hipaa, sarbanes-oxley, fisma, gramm-leach-bliley act, state notice of breach laws, security, ssl, authentication, online security, online business, ssl certificates, ssl certificate, certificate authority, code signing, 128-bit, 256-bit, 128-bit encryption, 256-bit encryption
     VeriSign Incorp.
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