support centre

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By: Lenovo UK     Published Date: May 13, 2019
It’s time to think bigger than incremental processing power and storage capacity upgrades. In 2019 IT modernisation offers much more, providing opportunities to closely align infrastructure with your most ambitious goals and build a future-facing foundation for success. Whatever your goals, this playbook gives you six versatile strategies that can help you plan a successful IT modernisation project, supported by examples from our industry-leading data centre portfolio.
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     Lenovo UK
By: Qatar Financial Centre     Published Date: Jun 20, 2019
In terms of growth and profitability, Qatar is set to go from strength to strength with the government’s US$200 billion investment programme underlining their commitment to developing infrastructure, which is in line with the Qatar National Vision 2030 objectives for economic, human, social and environmental development. Part of Qatar’s 30-year vision is to attract foreign investment and an international talent pool, and businesses can take advantage of a compelling tax environment. Plus, they maintain 100% ownership of their business. Top all this off with a high standard of living in a multicultural environment with recognised academic opportunities, including full sponsorship for free study and an infrastructure that supports businesses to succeed. It’s easy to see why Qatar businesses has firmly put itself on the map as a leading financial centre where business go to grow within a diverse nation that is home to over 85 different nationalities.
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     Qatar Financial Centre
By: SolidFire_NetApp     Published Date: May 10, 2016
Founded in 1992 as a provider of integrated network, voice and data centre solutions, Colt’s business today has grown to encompass a wide range of IT services, spanning enterprise application hosting, business critical cloud and end-user computing solutions. Colt has 29 data centre locations supporting thousands of customers across 28 countries in Europe and Asia, including Swiss International Airlines, Shurgard, Berenberg, and Jaguar Land Rover. Colt’s award-winning solution portfolio is based on end-to-end data centre, network and IT services capabilities; its aim is to help its customers compete and win in their markets without being held back by hardware, licensing and resource limitations.
Tags : network management, best practices, network optimization, network applications, application management, technology, telecommunications
     SolidFire_NetApp
By: Savvis UK Limited     Published Date: May 14, 2013
Savvis has been hosting eCommerce platforms for nearly two decades. Internet retailers including easyJet and Hallmark Digital trust us to power their online success. Savvis offers a comprehensive portfolio of infrastructure, network and application management across the eCommerce ecosystem. No matter what you sell or where you are along the eCommerce journey, we can support your commercial goals with the speed of implementation, accessibility, security and affordability of a retail-ready cloud environment, with our Virtual Private Data Centre. Combined with our global data centre footprint and network options ranging from Tier1 public IP access to private, low-latency connectivity, the VPDC offers a resilient, made-to-measure solution for any eCommerce application.
Tags : virtual, private, data centre, it foundation, ecommerce, platforms, internet retailers, online, virtual private data centre, security, affordability
     Savvis UK Limited
By: VMware     Published Date: Oct 02, 2018
VMware surveyed approximately 200 senior IT leaders at enterprise, commercial, and SMB organizations worldwide to shed light on the evolving role of IT. In the face of increased pressures, IT oganizations are needing to accelerate development and delivery of applications that power faster time-to-market for the business. In this paper, we chart the progress of CIOs, CTOs and other IT leaders and discuss the top challenges they face in building more nimble, responsive organizations to support their business objectives. We also show how data centre modernization can help organizations deliver the agility required to meet ever-increasing demands for faster innovation through a flexible, service-oriented IT model that employs both private and public clouds. Submit the form to discover the access this latest paper and set the pace in today’s digital economy.
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     VMware
By: Lenovo - APAC     Published Date: Jan 28, 2019
Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population. Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as theydo not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.
Tags : lenovodcg, nutanix, hyperconvergedinfrastructure, hci
     Lenovo - APAC
By: Lenovo - APAC     Published Date: Feb 11, 2019
Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population. Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as theydo not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.
Tags : lenovodcg, nutanix, hyperconvergedinfrastructure, hci
     Lenovo - APAC
By: LogMeIn EMEA     Published Date: Jul 19, 2012
The Service Desk industry is moving at an ever-faster rate. Tasked with supporting an increasing array of technologies, services, software and devices, Service Desks have to be flexible and make decisions about what they support and what they don't. This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and centre of everything that the Service Desk does.
Tags : service desk, technology, customer service, software, devices, services
     LogMeIn EMEA
By: Motorola Solutions     Published Date: Apr 26, 2019
Rosen Hotels & Resorts was looking to improve its two-way radio communications. The organization had an aging analog radio system to support its existing properties, with the main antenna located at its tallest building, the 24-story Rosen Centre Hotel. However, with the opening of a new property, Rosen Shingle Creek, the lack of wide area coverage became an immediate concern. Employees situated across departments such as catering, engineering and security, and subpar radio connections hindered collaboration and a real-time flow of information.
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     Motorola Solutions
By: ttec     Published Date: Oct 16, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centre and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact centre associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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     ttec
By: Avaya     Published Date: Jun 15, 2016
Unlimited, anywhere connectivity for an always-on event center To support fan engagement, meet the demands of event organizers and performers, and enhance digital advertising opportunities, Montreal’s Bell Centre turned to a stable, flexible and powerful networking solution from Avaya. Read this case study to learn more.
Tags : connectivity, networking, best practices, software, technology
     Avaya
By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
Tags : citrix online tech, best practices, first-contact resolution, performance driver, fcr, support centre, tco, problem management, measurement, roi
     Citrix Online
By: Lenovo - APAC     Published Date: Jan 28, 2019
Asian ICT infrastructure investment is exploding as businesses review and modernise their data-centre architectures to keep up with the service demands of a growing and increasingly sophisticated population. Demand for cloud services, particularly to support big-data analytics initiatives, is driving this trend. Frost & Sullivan, for example, believes the Asia-Pacific cloud computing market will grow at 28.4 percent annually through 2022. Despite this growth, many businesses are also rapidly realising that public cloud is not the best solution for every need as they do not always offer the same level of visibility, performance, and control as on-premises infrastructure.This reality is pushing many companies towards the middle ground of hybrid IT, in which applications and infrastructure are distributed across public cloud and self-managed data centre infrastructure. Read about Medical company Mutoh and how it took advantage of the latest technology.
Tags : lenovodcg, nutanix, hyperconvergedinfrastructure, hci
     Lenovo - APAC
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