technicians

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By: Altair     Published Date: Feb 19, 2014
The Weizmann Institute of Science is one of the world’s leading multidisciplinary research institutions. Hundreds of scientists, laboratory technicians and research students embark daily on fascinating journeys into the unknown, seeking to improve our understanding of nature and our place within it. Groundbreaking medical and technological applications that have emerged from basic research conducted by Weizmann Institute scientists include: amniocentesis, a prenatal diagnostic test; sophisticated laser systems for high-precision diamond cutting; living polymerization, one of the most fundamental techniques of the modern polymer industry; and ribosome structure analysis, for which the Institute’s Professor Ada Yonath was awarded a Nobel Prize in Chemistry.
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     Altair
By: Group M_IBM Q4'19     Published Date: Oct 01, 2019
Millions of executives, operators and technicians begin their work day by opening their CMMS or EAM system. See why IDC MarketScape names IBM a Leader in SaaS and Cloud-Enabled EAM Applications.
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     Group M_IBM Q4'19
By: Modicon PLC     Published Date: Dec 04, 2012
Our repair technicians are capable of repairing most Modicon - Schneider Electric parts same day. Our exchange program allows us to send you a remanufactured unit while allowing you 30 days to return the failed unit for a credit.
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     Modicon PLC
By: Nextgen     Published Date: May 25, 2017
As the Northwest Ohio area’s only academic medical center, the University of Toledo Medical Center (UTMC) delivers high-level physician education, while managing a 233-bed hospital for patients as well as 34 specialty clinics. This broad, complex level of responsibility needs a comprehensive, robust interoperability system to connect its different EHR systems so residents, physicians, and technicians can access data whenever, wherever they are. With more than a half-dozen disparate systems, UTMC needs a reliable, robust system to tie everyone together so providers have critical access to patient data from the classroom to the operating theatre. Read this case study to learn how the Mirth® solution has delivered to all of these requirements and enabled University of Toledo.
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     Nextgen
By: Panasonic     Published Date: Aug 04, 2016
Maximizing productivity in challenging work environments is not easy, and that’s why selecting the right mobile computing solution is crucial. It’s not enough to simply hand your workers or technicians any mobile device; if the hardware can’t operate reliably in their typical work environment, they might as well be working with pen and paper.
Tags : mobile computing, best practices, productivity, mobile device
     Panasonic
By: Panasonic Business Mobility Solutions     Published Date: Feb 08, 2017
Automotive and Large Equipment Service professionals need to be mobile - in the field diagnosing and solving customer equipment operation issues – fast. These highly skilled technicians and mechanics need reliable, quick access in real time to vehicle and customer information and service diagnostics systems.
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     Panasonic Business Mobility Solutions
By: Absolute Software     Published Date: Nov 21, 2011
Like most IT teams, LIAI technicians are committed to optimizing staff productivity. With the organization steadily growing and IT demands increasing, maintaining this commitment proved challenging. They needed began to minimize the burden of administrative duties and maximize IT efficiency.
Tags : la jolla, absolute, immunology, productivity, it demands, efficiency, liai, resources, resource allocation, configuration, software, hardware, requirements
     Absolute Software
By: Group M_IBM Q3'19     Published Date: Aug 22, 2019
Millions of executives, operators and technicians begin their work day by opening their CMMS or EAM system. See why IDC MarketScape names IBM a Leader in SaaS and Cloud-Enabled EAM Applications.
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     Group M_IBM Q3'19
By: ConnectWise     Published Date: Aug 22, 2019
The goal of automation is not to eliminate or replace human labor, but to increase productivity and quality beyond what is possible with your existing team, so as to realize economies of scale and predictable quality levels. With automation, your team is able to manage more endpoints, because automation eliminates routine and mundane responsibilities or efforts, giving your technicians the time to focus on higher priority and more complex tasks. In addition, as a managed service provider (MSP), you receive a fixed fee for your services. As a result, you need to provide service in the most efficient way possible while delivering the highest levels of consistency and quality. Building automation into your IT services business will enable you to do so. In this eBook, you’ll learn tips and best practices to successfully incorporate automation into your IT services business, including:
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     ConnectWise
By: ConnectWise     Published Date: Aug 22, 2019
Patches correct bugs, flaws and provide enhancements, which can prevent potential user impact, improve user experience and potentially save your technicians time researching and repairing issues that could have already been resolved or prevented with an existing update. Clients generally understand that their systems need to be patched, but they likely do not have the expertise to comfortably approve and install patches without help. When operating within the IT services industry, patching is one of the first areas that competitors auditing your clients will assess. Developing best practices to manage the risks associated with the approval and deployment of patches is critical to your IT department's service offering.
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     ConnectWise
By: Salesforce     Published Date: Nov 26, 2018
Managing a field service operation can be challenging. Service agents, dispatchers, technicians, and managers are often hindered by clunky and inefficient systems. Businesses are unable to meet their customers' needs and expectations. Not only does this lead to lower productivity among employees in the field, it also results in higher costs and poor customer experiences.
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     Salesforce
By: LogMeIn     Published Date: Oct 08, 2015
This report examines the new technologies that innovative solution providers are releasing to assist in faster repair and recovery.
Tags : video, b4b, support, technicians, customer support, customer, value added services, customer satisfaction, customer service organisation
     LogMeIn
By: Eaton     Published Date: Jul 12, 2019
Working on energized equipment is one of the more dangerous scenarios technicians face in the field. As a result, there’s been a concerted industry effort to improve the understanding of electrical shock and arc flash hazards. I believe one of the most important standards in this safety push is the restructured language within the 2018 edition of the National Fire Protection Agency’s (NFPA’s) 70E “Standard for Electrical Safety in the Workplace.” In the past, the standard addressed electrical hazards and risks holistically when considering energized electrical work. But today’s latest guidelines now identify hazards and risks independently and include recommendations for a thorough risk analysis that considers the hazard, the planned work task and potential human error. Together, the changes result in a clearer understanding of energized work and help reduce electrical incidents.
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     Eaton
By: bigtincan     Published Date: Oct 10, 2014
These days, business productivity depends largely on the ability to securely access and interact with a wide range of information over mobile devices, such as tablets and smartphones. From sales executives to field technicians, the demand for accessing corporate content securely on mobile devices is growing exponentially. In the past, implementing security measures to protect corporate content has involved VPNs, intranets, firewalls and passwords. However the increasing uptake of mobile devices in corporate settings means security measures must be implemented over a plethora of networks and devices. bigtincan has created a powerful solution with BigTinCan hub. An application for mobile devices, it allows for the distribution, management and governance of a range of content, including documents and rich media content, with enterprise-grade security.
Tags : mobile apps, mobile content, mobile security, corporate content
     bigtincan
By: Google - SAP     Published Date: Nov 01, 2019
" Research shows that the amount of effort customers have to put into getting things done is the top factor in fueling customer loyalty – or disloyalty. So it’s critical that your field service provides an effortless experience for customers. They won’t put up with long wait times or unprepared service technicians. Service needs to be fast, convenient, and reliable. Download our new paper for a three-step approach to creating perfect service moments that drive business growth. You’ll discover: • How to manage your customers’ experiences by understanding their needs • Why effortless customer service is essential to increasing revenue and improving profitability • How to act on insight gathered in order to deliver superior customer service"
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     Google - SAP
By: BlackBerry     Published Date: Apr 20, 2009
Ricoh Americas Corporation (Ricoh) is a provider of document solutions, including digital imaging systems, fax machines, printers, scanners and data storage. Ricoh wanted a solution to automate service calls handled by field service technicians. They decided to create an application for the BlackBerry solution that would improve call efficiency and give technicians more control over the tasks performed during their day.
Tags : blackberry, ricoh, microsoft exchange, mobile device management, mobile device management software, mobile workers, remote computing, wireless applications software, wireless computing
     BlackBerry
By: Riverbed     Published Date: Sep 05, 2014
If you work on a network operations team, you know how increasingly hard it is to understand and ensure application performance for your end users. You need visibility into areas where issues may occur – end-user devices, network and infrastructure – in order to identify and diagnose problems quickly and minimize downtime. But it hasn’t been easy to gain this level of visibility across the WAN or hybrid network without deploying additional probes, packet capture devices or remote site technicians. Blind spots are everywhere making it difficult to focus on managing and monitoring the applications that matter the most to your business. And when nearly 50% of a network’s traffic is web-based and it all looks the same to the network, identifying your important applications and staying ahead of their performance problem is more difficult than ever. That could mean inefficient troubleshooting, longer time to resolution, and an overall lack of application intelligence. Who wants that?
Tags : application, network, performance, nirvana, visibility, infrastructure, enterprise applications
     Riverbed
By: SpringCM     Published Date: Dec 06, 2006
SpringCM forms the basis for GE Medical’s secure document management platform that connects main office staff with field-based technicians and outside contractors.
Tags : document management, case study, content management, cms, content management system, document security, collaboration, springcm, spring cm
     SpringCM
By: AT&T     Published Date: Jun 30, 2008
In 2000, ICEE began to scrutinize the inefficiencies they found in the ICEE machine repair process. With so many field technicians servicing so many machines, streamlining the process would be no small feat. The company's existing paper-based system required that field technicians fill out paper work orders at the end of each job. One copy was given to the customer, one was filed at the regional office, and another was sent to headquarters in Ontario. This left a long, inefficient and error-prone paper trail.
Tags : wireless, field technicians, repair, mobile service, service, on-site repair, on-site service, wireless data systems, field service, field service automation, at&t, att
     AT&T
By: ConcertTech     Published Date: Jun 26, 2009
Technology rollouts on a nationwide and global scale require technicians to perform onsite work. Though you may have hired a Technology Rollout Company to manage and deploy these technicians, they ultimately serve as direct representatives of your company.
Tags : concert tech, nationwide rollouts, rollout, internal resources, multiple sites, onsite, partnership, collaboration, collaborative, communication
     ConcertTech
By: Tavant Technologies     Published Date: Jun 09, 2011
In this white paper, the author discusses the real-life challenges faced by field technicians and how they can be empowered with mobility solutions to improve field productivity, increase accuracy of diagnostics, reduce warranty and invoicing cycle times, enhance service revenues, and most importantly, improve customer experience to make service excellence a strong selling point.
Tags : field service mobility
     Tavant Technologies
By: LogMeIn     Published Date: Mar 01, 2012
Even as colleges and universities have expanded to new campuses and adopted a variety of technology platforms, the IT helpdesk often remains a centralized resource operating from a single location. Effective remote support allows technicians to be "everywhere at once" and reduces the cost of providing quality support.
Tags : logmein rescue, fordham university, remote support, customer support, enterprise applications, technical support, quality support
     LogMeIn
By: Panasonic     Published Date: Aug 04, 2016
Whether deploying, securing or managing mobility solutions in a professional environment, enterprise leaders must go to great lengths to ensure their investments are effective and easily assimilated into their existing workflows. When it comes to specialized rugged mobile devices and related technologies, organizations with field technicians or service employees within complex industries such as utilities, logistics and transportation, oil and gas and everything in between, will often face difficulties in bringing the bigger picture of mobility together.
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     Panasonic
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