training

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By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
Tags : contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications
     Genesys
By: Genesys     Published Date: Jun 19, 2019
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads to attritions. Read this ebook and see how to turn your customer service agents into customer experience heroes. You’ll learn: Three success strategies that Genesys CX Heroes use Skills every agent should have Key training tips Benchmarking strategies to measure customer service and customer experience
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     Genesys
By: Genesys     Published Date: Jun 27, 2019
Your call center tech stack is a mess, and it’s hard to figure out where you even start to unravel it all. This ebook covers the basics of consolidating technology, where to begin and what to consider as you develop your plan to streamline your infrastructure and tech. There are many things to consider including: Infrastructure, both aging and new Existing tech and limitations IT support Users, training and business needs This ebook provides an overview to get your wheels turning in preparation for a move to better technology. Read it now if your future holds new call center tech.
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     Genesys
By: Global Compliance     Published Date: Jun 07, 2011
The UK Bribery Act and Beyond - Preparing for Change
Tags : compliance solutions, sexual harassment training, harassment training, ethics hotline
     Global Compliance
By: GlobalEnglish     Published Date: May 01, 2013
English is the language of business in today's global economy, which both simplifies and complicates your business: For example, most (up to 70%) Forbes Global 2000 employees aren't native English speakers, and as few as 7% say they have the Business English skills required to do their jobs effectively. Read the Buyer's Guide to see how you can provide the training your employees need to develop ready-to-use Business English skills and how GlobalEnglish can help.
Tags : buyer's guide, english solutions, global english, ready-to-use business english, enterprise applications
     GlobalEnglish
By: Google - SAP     Published Date: Jun 20, 2019
In every organization, five main processes usually are occurring simultaneously, but often disjointedly: customer management; pipeline and forecast management; sales enablement and training; quote and proposal management; and sales compensation and incentives. This e-book covers the ways in which they need to evolve and be streamlined, and puts the following questions for a quick self-assessment: ? Is my sales organization evolving at pace with customer expectations? ? Are my sales reps providing value to every customer exchange? ? Are my reps set up for success, and set up to sell quickly after they onboard or change territories? ? Do you provide your reps with the tools they need to be efficient and effective?
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     Google - SAP
By: GoToMeeting     Published Date: Aug 02, 2011
This new SandHill Group white paper explores recent study findings to better understand the powerful advantages of SaaS technologies in addressing the training challenges of a global market, virtual teams and an ever-changing business climate.
Tags : gotomeeting, citrix, meetings, online meetings, collaboration, gotomeeting, go to meeting, sharing resources
     GoToMeeting
By: GoToMeeting     Published Date: Oct 06, 2011
What can virtual collaboration do for you? Improve your team's sales performance. Enable you to give ad hoc demos and instantly conduct team meetings. Establish and grow relationships. And that's just for starters. This SellingPower white paper explores four strategic ways sales managers can win by leveraging virtual tools for internal team collaboration, client presentations, training and more.
Tags : citrix, marketing, sales, sales manager, customer relations, virtual tools
     GoToMeeting
By: GoToTraining     Published Date: Apr 06, 2011
This Forrester infographic illustrates intriguing meeting and business communication behaviors around the globe.
Tags : citrix gototraining, global business communication, business communication behavior, infographic, social networking, global marketplace, forrester
     GoToTraining
By: GoToTraining     Published Date: Apr 06, 2011
This new eBook by Tom Bunzel explores how to successfully take in-person training online; strategies for utilizing the Web and social media to enhance learning; and what to look for in an online training solution.
Tags : citrix gototraining, online training, online presentation, video conferencing, web social media, tom bunzel
     GoToTraining
By: GoToTraining     Published Date: Apr 06, 2011
This 3g Selling white paper explores the advantages of online training and how to design a best-in-class VITL program that increases ROI, improves engagement, eliminates travel costs and delivers a greater business impact.
Tags : citrix gototraining, virtual learning, engagement, vitl program, learning and development professionals, l&d, virtual instructor-led training, virtual training
     GoToTraining
By: GoToTraining     Published Date: Apr 06, 2011
In this eBook, Terrence Gargiulo, president of makingstories.net, explores the fundamentals of online learning, including drivers, benefits and how to create an online learning strategy that maximizes business value.
Tags : citrix gototraining, virtual learning, virtual training, online learning strategy, live online learning, social media, cbt, web-based learning
     GoToTraining
By: GoToTraining     Published Date: Apr 06, 2011
Watch this on-demand webinar with social media expert Tom Bunzel and discover how you can employ the new Internet tools to strengthen your e-learning and presentation initiatives.
Tags : citrix gototraining, social media training, e-learning, presentation training, webinar, tools of engagement, tom bunzel, twitter
     GoToTraining
By: GoToTraining     Published Date: Apr 06, 2011
This Wainhouse Research brief explores how web conferencing is transforming the way teams get work done.
Tags : citrix gototraining, collaboration software, smtp, pstn, post, forrester, telecommuting, wainhouse
     GoToTraining
By: GoToTraining     Published Date: Jul 08, 2011
This new SandHill Group white paper explores the powerful advantages of SaaS technologies in addressing the challenges of a global market, virtual teams and an ever-changing business climate.
Tags : citrix gototraining, business collaboration, cloud computing, saas technologies, business climate, productivity, competitive edge, geographic reach
     GoToTraining
By: GoToTraining     Published Date: Jul 08, 2011
This comprehensive GoToTraining best practices guide explains how to take your online training to new heights and gets you on the path to becoming a virtual training expert. Learn best practices for online training in general and get practical tips for using the GoToTraining toolkit to your greatest advantage.
Tags : citrix gototraining, effective online training, training program, expert strategies, online training tool, learner engagement
     GoToTraining
By: Groove     Published Date: May 16, 2018
From equipping them with accurate data to efficiency-driving tools to impactful training, you want to find the best systems to help your reps soar. As the market floods with technology (and a lot of lofty claims), it may be tough to know what you actually need and where to start your research process to help — not hinder — your team. You’ve probably heard a lot of buzz about sales engagement platforms, and there are quite a few to choose from. But what is it? What does it do? In sales, time is money. If you find that your team’s time is tied up in manual or administrative tasks, consider looking into a sales engagement platform. The right sales engagement platform will power outreach quality and quantity, ultimately helping your team crush their goals and boost the bottom line. In this guide, we’ll help you think through what features you should look for and what questions to ask as you begin to compare your options.
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     Groove
By: Group M_IBM Q1'18     Published Date: Feb 15, 2018
Hamilton County used text analytics to assess different types of teacher training against subsequent student progress and performance.
Tags : graduation rates, student progress, text analytics
     Group M_IBM Q1'18
By: GSS Infotech     Published Date: Nov 11, 2010
The purpose of this paper is to provide a clear understanding of HIPAA and ICD migration, analyze the benefits beyond ICD remediation by providing regulation insights, and discuss the impact of the new regulations on systems,
Tags : healthcare, healthcare regulation, icd 10, icd challenges, icd transition, hipaa, hipaa 5010 migration, e-learning tool
     GSS Infotech
By: GuideSpark     Published Date: Aug 01, 2018
IDG surveyed 1,500 HR decision makers, managers, and employees, and this is what they found: 88 percent of employees at firms with informal processes say they’re more satisfied with their jobs. Discover more of the latest trends in our white paper.
Tags : employee communication, employee engagement, employee experience, performance management, performance reviews, continuous performance management, informal conversations, informal performance management
     GuideSpark
By: Headspace     Published Date: Aug 28, 2018
How Mindfulness Training Helps Caring for employee health and caring for your business goals doesn't have to be mutually exclusive. Companies that invest in their employees' health have a real competitive advantage. An internal study conducted by Aetna found that mindfulness actually increased job effectiveness. Employees gained an average of 62 minutes of productivity per week, which Aetna estimates to be worth $3,000 per employee, per year.* Download this white paper to see how mindfulness training can help your team get the most out of their day. Learn about: * The science behind mindfulness and productivity * How mindfulness increases focus, reduces stress and boosts engagement * The connection between meditation and sleep * How meditation can positively impact physical health and disease *Studies did not use Headspace as an intervention
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     Headspace
By: Headspace     Published Date: Aug 29, 2018
How Mindfulness Training Helps Caring for employee health and caring for your business goals doesn't have to be mutually exclusive. Companies that invest in their employees' health have a real competitive advantage. An internal study conducted by Aetna found that mindfulness actually increased job effectiveness. Employees gained an average of 62 minutes of productivity per week, which Aetna estimates to be worth $3,000 per employee, per year.* Download this white paper to see how mindfulness training can help your team get the most out of their day. Learn about: * The science behind mindfulness and productivity * How mindfulness increases focus, reduces stress and boosts engagement * The connection between meditation and sleep * How meditation can positively impact physical health and disease *Studies did not use Headspace as an intervention
Tags : 
     Headspace
By: Headspace     Published Date: Aug 30, 2018
How Mindfulness Training Helps Caring for employee health and caring for your business goals doesn't have to be mutually exclusive. Companies that invest in their employees' health have a real competitive advantage. An internal study conducted by Aetna found that mindfulness actually increased job effectiveness. Employees gained an average of 62 minutes of productivity per week, which Aetna estimates to be worth $3,000 per employee, per year.* Download this white paper to see how mindfulness training can help your team get the most out of their day. Learn about: * The science behind mindfulness and productivity * How mindfulness increases focus, reduces stress and boosts engagement * The connection between meditation and sleep * How meditation can positively impact physical health and disease *Studies did not use Headspace as an intervention
Tags : 
     Headspace
By: HireVue     Published Date: May 18, 2018
Recruiting leaders know that if their companies aren’t sourcing and hiring for diversity they are missing valuable talent and experience. This is one of the reasons diversity has been a focus area for improvement in recent years. Many organizations start with training. While diversity training is important for creating awareness, it doesn’t a¬ffect human behavior. A 2017 meta-analysis of studies investigating bias training confirmed this. Formal training can reduce unconscious bias, but it does not change behavior.13 This has put talent leaders in a di cult position. The way to make real progress on diversity hiring initiatives is by using systematic processes that apply data-driven decision making. With structured interviews and AI, you can overcome unconscious bias and make hiring more equitable for all candidates.
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     HireVue
By: HotSchedules     Published Date: Mar 03, 2017
Six unit, full-service brand simplifies and scales onboarding and ongoing employee training; saves $20,000 per year with HotSchedules Train powered by Schoox.
Tags : hotschedulestrain, duckworth case study, staff scheduling, elearning, lms, talent performance software
     HotSchedules
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