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Results 1 - 19 of 19Sort Results By: Published Date | Title | Company Name
By: Art Technology Group, Inc     Published Date: Feb 02, 2009
Written by: Forrester Research and Sponsored by:  Art Technology Group, Inc. In 2008, contextual, task-related help means more than a toll-free number on a booking page or a FAQ section on your Web site. It means being more relevant and personal and helping travelers in the channel they prefer immediately so they aren't driven to other channels - or worse, a competitor's site.
Tags : art technology group, travel ebusiness, interactive support, call center help, customer support, online chat, gen x, gen y, interactive chat agent, @aquila’s miq interactive, atg, nextit
     Art Technology Group, Inc
By: ATG     Published Date: Feb 04, 2010
Written by: Forrester Research and Sponsored by: Art Technology Group, Inc. In this economic climate, no one can afford to lose a customer. Rather than halting spending, smart customer service executives will use this economic downturn as an opportunity to regroup and reprioritize. What should they focus on?
Tags : atg, live help, click to call, smartphone, click to chat, customer service, callbacks
     ATG
By: ATG, Inc.     Published Date: Mar 26, 2010
Consumers are using multiple channels to research and purchase, but merchants can do more to close sales online.
Tags : atg, cross channel commerce, multi channel, consumers, catalogs
     ATG, Inc.
By: ATG, Inc.     Published Date: Feb 19, 2010
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.
Tags : telecom, atg, web 2.0, customer service, clicks, quocirca, mcm, multi channel marketing
     ATG, Inc.
By: ATG, Inc.     Published Date: May 07, 2009
Create an e-commerce presence that's easy for merchandisers to manage, and improve the success of online recommendations. When Tommy Hilfiger looked to enhance its relatively limited online store in 2007, ease of use for merchandisers was the key priority.
Tags : atg, tommy hilfiger, commerce ondemand, automated merchandising, e-commerce, recommendations
     ATG, Inc.
By: ATG, Inc.     Published Date: Apr 27, 2010
ATG-powered CondisLine.com offers a personalized online experience across channels, from a single commerce platform.
Tags : atg, condis, multi channel management, mcm, online shopping, commerce ondemand, automated merchandising, e-commerce, recommendations
     ATG, Inc.
By: ATG, Inc.     Published Date: Oct 07, 2010
This 24-page study, aggregates the results of six large online companies (three retailers and three leading airlines), to measure the cost and ROI of these contact methods.
Tags : atg, roi, customer retention, contact management, online chat, click to call
     ATG, Inc.
By: ATG, Inc.     Published Date: Oct 07, 2010
Telecoms companies need to adapt and rapidly to these new threats to ensure they can survive, and hopefully thrive, on some of the new opportunities that emerge. Find out how by downloading this paper.
Tags : atg, telecos, commerce software, communications provider, threats, quocirca
     ATG, Inc.
By: ATG, Inc.     Published Date: Oct 07, 2010
As the online channel becomes core and growth in traditional channels slows, businesses can use optimization services to gain competitive advantage and propel online revenues. Learn from these industry leaders.
Tags : atg, e-commerce optimization, online business channel, b2b, web analytics, roi, click to call, live chat
     ATG, Inc.
By: ATG, Inc.     Published Date: Oct 07, 2010
Read the complimentary analyst report to gain valuable insight and actionable strategies for extending your customer service to the online channel.
Tags : atg, online customer service, mobile channel, mobile commerce, ebusiness, customer satisfaction, call center
     ATG, Inc.
By: ATG, Inc.     Published Date: Oct 07, 2010
This research should help define how to best include mobile as part of an integrated commerce strategy.
Tags : atg, mobile commerce, ebusiness, internet shopping
     ATG, Inc.
By: ATG, Inc.     Published Date: Oct 07, 2010
Why business must offer live voice and text chat assistance to drive online sales.
Tags : atg, voice chat, roi, online channel investment, voice-based sales assistance, e-commerce, customer satisfaction
     ATG, Inc.
By: Epsilon     Published Date: Oct 19, 2012
With more competition, strong customer scrutiny, and a growing number of marketing channels to leverage, retailers are going toward Real-time Messaging to boost their Customer Experience Marketing to remain relevant and keep customers engaged.
Tags : epsilon, marketing, crm, customer experience marketing, customer experience
     Epsilon
By: IBM     Published Date: Sep 16, 2015
According to our global study of more than 800 cloud decision makers and users are becoming increasingly focused on the business value cloud provides. Cloud is integral to mobile, social and analytics initiatives – and the big data management challenge that often comes with them and it helps power the entire suite of game-changing technologies. Enterprises can aim higher when these deployments are riding on the cloud. Mobile, analytics and social implementations can be bigger, bolder and drive greater impact when backed by scalable infrastructure. In addition to scale, cloud can provide integration, gluing the individual technologies into more cohesive solutions. Learn how companies are gaining a competitive advanatge with cloud computing.
Tags : 
     IBM
By: Iterable     Published Date: Sep 07, 2018
Whether they want tickets for the next Lady Gaga concert, the World Series, the Indianapolis 500, or Hamilton, people are quickly discovering that SeatGeekis the place to find the best selection and great bargains. This relative newcomer to the online ticket business has quickly grown to offer the largest inventory of live event tickets on the web, in addition offering differentiating services like best-bargain ratings and notifications when a fan’s favorite team or entertainer will be performing nearby. Email and push have been the primary channels for interacting with customers. However, according to Ben Clark, Vice President of Customer Retention, the marketing team previously struggled to deliver consistent, relevant messaging across channels because their email and push tools ran on separate platforms. The old tools were also cumbersome to use and offered limited functionality. Worse yet, they didn’t support the team’s AI driven, omni-channel marketing strategy, which includes rea
Tags : 
     Iterable
By: Oracle Corporation     Published Date: May 11, 2012
Download this white paper to learn about the market-leading eCommerce solution and how improved performance can result in increased conversion rates and higher revenue.
Tags : oracle, data warehousing, database, exadata, database machine, infrastructure, operation, operation costs, mobile, growth, payback, architecture, demands, enterprise applications, data management
     Oracle Corporation
By: Proofpoint     Published Date: Jun 12, 2017
Ransomware ist eine alte Bedrohung, die jüngst ein fulminantes Comeback machte. Diese Art von Malware, deren Namen auf dem englischen Wort für Lösegeld (ransom) beruht und auf die Zahlung verweist, die nach dem dem Kidnapping der Dateien von den Opfern geleistet werden muss, entwickelte sich schnell zu einem der beliebtesten Cyberangriffe. Nahezu ein Viertel aller E-Mail-Angriffe mit schädlichen Dokumentdateien enthalten derzeit einen Ransomware-Stamm namens „Locky“.
Tags : 
     Proofpoint
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