customer identity management

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By: Akamai Technologies     Published Date: Jul 02, 2019
Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access management (CIAM) solutions to scale their loyalty programs, improve user experience, and maximize ROI. In this paper, we identify the challenges associated with transforming, expanding, and scaling customer loyalty and rewards programs and related membership initiatives, and present solutions based on real-world case studies from four industries. We explore the requirements for an enterprise-grade CIAM solution and address related issues such as build vs. buy and CIAM vs. IAM. By examining four diverse case studies — and the resulting identity management solutions that were implemented by the respective companies — this paper provides valuable insight for any enterprise wishing to expand or uplift its customer loyalty program to meet membership needs in the age of the consumer.
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     Akamai Technologies
By: Akamai Technologies     Published Date: Jul 02, 2019
In today’s markets, customer identities and the personal data associated with them are among the most critical and valuable assets of any enterprise. Managing these digital identities — from first registration and login to the later stages of the customer relationship — and extracting business value from the associated data are complex tasks, commonly referred to as customer identity and access management (CIAM). When implementing a system to collect, manage, and utilize digital identity and customer data, companies have two basic choices: in-house development or buying a dedicated solution from a vendor specialized in CIAM (i.e., build vs. buy). Read this white paper for an in-depth analysis of CIAM implementation options, including: ? Must-haves for a successful, enterprise-grade CIAM system ? Pros and cons of implementation options, ranging from in-house software development to commercial off-the-shelf solutions ? A real-world case study that illustrates the ROI of an effective CI
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     Akamai Technologies
By: Akamai Technologies     Published Date: Jul 02, 2019
Customer identity and access management (CIAM) is increasingly important for brands to deliver the seamless, secure digital experiences demanded by empowered consumers. As part of its Identity and Access Management Playbook, Forrester Research provides guidance to build a customer-obsessed IAM team that has the technical skills, business influence, and interpersonal attributes to architect a CIAM strategy and roll it out across functional groups. Read the full report to learn critical considerations to make your CIAM team effective. Report highlights: ? Four essential roles for your CIAM team ? Why sharing and integrating customer data across organization barriers is critical for success ? The most important technical, business, and interpersonal skills to look for in CIAM candidates
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     Akamai Technologies
By: Akamai Technologies     Published Date: Jul 25, 2019
Treue- und Prämienprogramme sind effektive Mittel, mit denen Marken die Interaktion, Akquise und Treue von Mitgliedern steigern können. Erfahren Sie, warum führende Marken auf moderne CIAM-Lösungen (Customer Identity and Access Management) setzen und damit ihre Treueprogramme skalieren, das Nutzererlebnis verbessern und den ROI maximieren. In diesem Whitepaper erfahren Sie, welche Herausforderungen Sie bei der Transformation, Erweiterung und Skalierung von Kundenbindungs- und Prämienprogrammen und damit verbundenen Mitgliedschaftsinitiativen meistern müssen. Darüber hinaus stellen wir Ihnen Lösungen vor, die auf tiefgehenden Einblicken in vier praxisnahe Fallstudien basieren. Wir untersuchen die Anforderungen an eine unternehmensweite CIAM-Lösung und sprechen verwandte Themen wie „Entwicklung oder Kauf“ und „CIAM vs. IAM“ an. Anhand von vier verschiedenen Fallstudien – und den daraus resultierenden Identitätsmanagement-Lösungen, die durch das jeweilige Unternehmen implementiert wurde
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     Akamai Technologies
By: Akamai Technologies     Published Date: Jul 25, 2019
Das Customer Identity and Access Management (CIAM) spielt für Marken, die ihren anspruchsvollen Kunden ein nahtloses, sicheres digitales Erlebnis bieten wollen, eine immer größere Rolle. Als Teil des Identity and Access Management Playbook bietet Forrester Research Unterstützung beim Aufbau eines kundenorientierten IAM-Teams, das über die nötigen technischen Fähigkeiten, Geschäftspraktiken und zwischenmenschlichen Eigenschaften verfügt, um eine CIAM-Strategie zu entwerfen und sie über verschiedene Funktionsgruppen hinweg zu implementieren. Lesen Sie den vollständigen Bericht, um zu erfahren, was Sie bei der effektiven Gestaltung eines CIAM-Teams berücksichtigen sollten. Die Kernpunkte des Berichts: ? Vier wichtige Rollen für Ihr CIAM-Team ? Warum die gemeinsame Nutzung und Integration von Kundendaten über Unternehmensgrenzen hinweg entscheidend für den Erfolg ist ? Die wichtigsten technischen, geschäftlichen und zwischenmenschlichen Fähigkeiten, die die Mitglieder Ihres CIAM-Teams mit
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     Akamai Technologies
By: Akamai Technologies     Published Date: Jul 25, 2019
Heutzutage zählen die Identität der Kunden und die damit verbundenen persönlichen Daten zu den wichtigsten und wertvollsten Ressourcen jedes Unternehmens. Die Verwaltung dieser digitalen Identitäten (von der ersten Registrierung und Anmeldung bis zu den späteren Phasen der Kundenbeziehung) und die Verwertung der dazugehörigen Daten sind komplexe Aufgaben, die häufig als CIAM (Customer Identity and Access Management) bezeichnet werden. Wenn Unternehmen ein System zur Erfassung, Verwaltung und Nutzung von Daten zu digitalen Identitäten und Kunden implementieren, haben sie grundsätzlich zwei Möglichkeiten: Sie können ein eigenes Produkt entwickeln oder eine dedizierte Lösung von einem auf CIAM spezialisierten Anbieter kaufen. In diesem Whitepaper finden Sie eine detaillierte Analyse der CIAM-Implementierungsoptionen, darunter Folgendes: ? die wichtigsten Voraussetzungen für ein erfolgreiches CIAM-System für Unternehmen ? Vor- und Nachteile verschiedener Varianten der CIAM-Implementierun
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     Akamai Technologies
By: CA Technologies     Published Date: Jan 08, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media, mobility, security management, access mangement, identity perimeter
     CA Technologies
By: CA Technologies     Published Date: Jan 08, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media, mobility, security management, access mangement, identity perimeter
     CA Technologies
By: CA Technologies     Published Date: Jan 08, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media, mobility, security management, access mangement, identity perimeter
     CA Technologies
By: CA Technologies     Published Date: Jan 15, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media, mobility, security management, access mangement, identity perimeter, network provisioning, network security, access control, authentication, internet security, web service security, mobile device management
     CA Technologies
By: CA Technologies     Published Date: Jan 15, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media, mobility, security management, access mangement, identity perimeter, network provisioning, network security, access control, authentication, internet security, web service security, mobile device management
     CA Technologies
By: Centrify Corporation     Published Date: Dec 04, 2014
The number of identities that an organization must control and secure is exploding as companies support the evolution of business. Traditional users, customers and partners, outsourced or offshore IT, support and development teams, and new users from mergers and acquisitions are working from increasingly distributed locations and devices and to be efficient they need the right set of privileges across a diverse set of servers and applications. So, how can an organization successfully control privilege for all of these identities to mitigate identity-related risk without slowing down the business? From this webinar you will learn: • Forrester’s predictions for next generation privileged identity management. • How best-in-class organizations are successfully controlling privilege and mitigating risks
Tags : identity management, it support, security, identity management, controlling privilege, enterprise applications
     Centrify Corporation
By: ForgeRock     Published Date: Sep 02, 2014
Watch this Gigaom Research On-Demand Webinar ; we will examine the immediate need to extend identity to customer audiences, the risks of doing so using legacy software, and the most effective path businesses can take to build for the future while recognizing value today.
Tags : forgerock, api, customer service, crm, business intelligence, business data, access management, identity management, iam, remote access
     ForgeRock
By: ForgeRock     Published Date: Oct 08, 2014
Identity and Access Management (IAM) services were traditionally built for a company’s internal use, to assist with manual on and off boarding, and establishing access privileges to company data and systems behind the firewall. Today though, a company must implement a dynamic IAM solution that serves employees as well as customers, partners, and devices, regardless of location. ForgeRock embraces this shift from internal, on-premises IAM to Identity Relationship Management (IRM): public-facing, secure, and accessible identity as business enabler. ForgeRock’s next-generation IRM platform is designed to empower CEOs and enterprises to engage with consumers via new revenue-generating services, while continuing to maintain our proven traditional IAM capabilities.
Tags : identity access management, dynamic iam solution, public-facing, secure, business enabler, revenue-generating services, security, enterprise applications
     ForgeRock
By: ForgeRock     Published Date: Oct 08, 2014
Customer-focused companies strive to make their content available to an ever-growing number of connected users and devices on a much larger scale than ever before. Forrester finds that to achieve this securely, companies need identity and access management (IAM) platforms that are adaptable, scalable, responsive, and high velocity. Fortunately, a new consumer-facing solution is gaining currency and has earned a name unto itself: Identity Relationship Management.
Tags : customer focused, content, access management, consumer-facing solution, iam platform, enterprise applications
     ForgeRock
By: ForgeRock     Published Date: Oct 24, 2014
Identity is a fundamental requirement to digital growth. Businesses and organizations cannot properly take advantage of mobile, cloud, or Internet of Things (IoT) technologies without a scalable and repeatable identity strategy. Without it, they have no way to identify and engage with their customers in a meaningful way — whether it be through a laptop, mobile phone, tablet, connected car, healthcare wearable, connected home device or the next great connected innovation. This guide is designed to help you understand the essentials of customer-focused identity and how it helps you engage with your customers.
Tags : revenue generator, digital growth, identity management, customer-focused, it management, enterprise applications
     ForgeRock
By: ForgeRock     Published Date: Mar 10, 2015
In the modern age, customers are in control of when, where, and how they consume information. In this environment, customer-focused companies strive to make their content available to an ever-growing number of connected users and devices on a much larger scale than ever before, and to gather as much data and insight from these interactions as possible. To achieve this securely, companies need identity and access management (IAM) platforms that are adaptable, scalable, responsive, and high velocity— not typical characteristics of employee-facing IAM, but all too typical of other systems of engagement. This species of solution is worthy of a unique name: identity relationship management (IRM).
Tags : iam, irm, forrester, forgerock, platforms, relationship management, software development
     ForgeRock
By: ForgeRock     Published Date: Mar 10, 2015
Identity is a fundamental requirement to digital growth. Businesses and organizations cannot properly take advantage of mobile, cloud, or Internet of Things (IoT) technologies without a scalable and epeatable identity strategy. Without it, they have no way to identify and engage with their customers in a meaningful way — whether it be through a laptop, mobile phone, tablet, connected car, healthcare wearable, connected home device or the next great connected innovation. This guide is designed to help you understand the essentials of customer-focused identity and how it helps you engage with your customers.
Tags : irm, management, time-to-market, forgerock, revenue generator, software development
     ForgeRock
By: ForgeRock     Published Date: Mar 10, 2015
Identity and Access Management (IAM) services were traditionally built for a company’s internal use, to assist with manual on and off boarding, and establishing access privileges to company data and systems behind the firewall. Today though, a company must implement a dynamic IAM solution that serves employees as well as customers, partners, and devices, regardless of location. ForgeRock embraces this shift from internal, on-premises IAM to Identity Relationship Management (IRM): public-facing, secure, and accessible identity as business enabler. ForgeRock’s next-generation IRM platform is designed to empower CEOs and enterprises to engage with consumers via new revenue-generating services, while continuing to maintain our proven traditional IAM capabilities.
Tags : iam, forgerock, irm, relationship management, software development
     ForgeRock
By: ForgeRock     Published Date: May 05, 2015
The goal of ESG Lab reports is to educate IT professionals about data center technology products for companies of all types and sizes. ESG Lab reports are not meant to replace the evaluation process that should be conducted before making purchasing decisions, but rather to provide insight into these emerging technologies. Our objective is to go over some of the more valuable feature/functions of products, show how they can be used to solve real customer problems and identify any areas needing improvement. ESG Lab's expert third-party perspective is based on our own hands-on testing as well as on interviews with customers who use these products in production environments. This ESG Lab report was sponsored by ForgeRock.
Tags : esg, forgerock, identity platform, self-service, third-party authentication, it management
     ForgeRock
By: Gigya     Published Date: Jun 08, 2015
Customer Identity Management provides the tools you need to drive registrations, manage customer data and use it to improve cross-channel customer experiences and relationships. Know your customers on a deeper level Get a single customer view across channels Turn data into relationships and results
Tags : customer identity management, customer data, cross-channel customer experience, drive registrations, enterprise applications
     Gigya
By: Gigya     Published Date: Jun 08, 2015
The rise of eCommerce, social networks, mobile and connected devices has surfaced SAML as a key solution to develop a customer identity access management (cIAM) strategy to keep up with the flood of cross-channel consumer data.
Tags : ecommerce, social networks, mobile devices, customer identity access management, cross-channel consumer data, it management
     Gigya
By: Google - SAP     Published Date: Nov 01, 2019
"SAP: Named a Leader in Forrester Wave for Digital Experience Platforms Experience Matters. A digital experience platform (dxP) can help you close the experience gap and deliver on customer expectations. Learn why SAP has been recognized as a leader. Get a complimentary copy of The Forrester Wave™: Digital Experience Platforms, Q3 2019 report today! The analysisevaluates 10 DXP vendors side-by-side and provides detailed assessments of the product portfolio and integrations that define a strong digital experience platform. According to the report: ""SAP has unified its experience portfolio to tie the front and back office together"". ""SAP is especially strong in B2C and B2B commerce, customer identity and access management, and API management versus its peers”. “The company’s strategy resonates, especially when it articulates its ‘X plus O’ vision, and continues to have a world-class partner network"". This valuable resource is your guide for creating connected digita
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     Google - SAP
By: IBM     Published Date: Jun 16, 2009
As products go to market quicker, employees, customers, and business partners need the ability to collaborate and access business data—when, where, and how ever they choose. Watch this illustrated demo to see how IBM offers a smarter, business-driven approach to Identity and Access Management. And how IBM’s extensive integration capabilities can enhance productivity without compromising security.
Tags : identity, access management, secure, ibm, mmdg, enterprise single sign on, user data, security, threats, vulnerabilities, silo data, business processes, business users, security, swg
     IBM
By: IBM     Published Date: Apr 09, 2015
Managing user identities and user-access privileges is a cornerstone of effective security for organizations. It is vitally important to verify that only the right people can access protected resources and that their activities are sufficiently monitored. However, in order to effectively compete and meet customer expectations, organizations are increasing the number of users—including customers, employees, citizens, partners and suppliers—who are allowed to access information across the web, the cloud and federated environments. This trend makes identity and access management even more challenging and exposes organizations to many potential risks.
Tags : user identities, ibm, user access privileges, customer satisfaction, information access, cloud, security risks, networking, security, it management, data management
     IBM
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