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By: FireEye     Published Date: Mar 05, 2014
Today's cyber attacks have changed radically from just a few years ago. No longer are they the sole province of opportunistic crooks, online vandals and digitial ""hacktivists."" Today, advanced cyber attacks are the weapon of choice for organized criminal enterprises and nation-states. This white paper highlights: Why organizations need much more than fundamental security tools; Strategies for dealing with advanced targeted attacks.
Tags : fireeye, persistent threats, advanced attacks, multi-vector, multi-stage nature, combatting advanced attacks, cohesive threat vectors, correlated threat vectors, real-time security, malicious code installs, block callbacks, threat intelligence, malware forensics, cyber warfare, security
     FireEye
By: Fiserv     Published Date: Nov 07, 2017
"Recently, a number of factors have come together to decimate the profitability of the mortgage banking industry. To regain its footing, the industry must return to mortgage banking fundamentals. This paper carefully examines each function within the mortgage business to determine if there is a better approach that will save money and improve long-term profitability."
Tags : loan quality, loan data quality, mortgage quality, mortgage data quality, loan compliance, lending compliance, mortgage compliance, trid, tila respa integrated disclosure, lending efficiency, loan automation, lending automation, mortgage automation, ucd, uniform closing dataset, borrower satisfaction, borrower experience
     Fiserv
By: Fiserv     Published Date: Mar 02, 2018
Corporate governance. Capital Requirements. Information Security. Identifying and measuring potential risks help you connect the dots to create a sound ERM program for your organization. In today’s environment of security regulations and requirements, organizations must take a comprehensive approach to ERM to identify and mitigate potential threats. Risk is cumulative, and unidentified weaknesses can quickly spiral out of control, resulting in costly solutions that can lead to reputational damage. The first step in designing a sound ERM program is to understand which components are needed and how to implement them. Ten Steps to Enterprise Risk Management: A Comprehensive Approach Reveals the Big Picture, provides a straight-forward approach to creating a reliable, yet flexible program to address existing threats with the ability to adapt to emerging ones. In the end risk management is everybody’s job – do you have a plan in place to help your employees manage unpredictable threats and
Tags : corporate governance, capital requirements, information security, erm program, enterprise risk management
     Fiserv
By: Forcepoint     Published Date: May 14, 2019
Security spending is expected to reach $120 billion by 2021, yet the amount of data loss events seems to be increasing. Legacy DLP solutions, which rely on traditional threat blocking policies, have been unable to evolve to address these threats. Organizations need to fundamentally rethink how they address cybersecurity for today’s modern threats. Watch this webcast to understand how taking a Risk-Adaptive approach enables security to fluctuate based on the threat environment. See how Dynamic Data Protection, an industry-first solution, uses human-centric behavior analytics to continuously determine the risk cyber identities pose, based on their actions.
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     Forcepoint
By: ForgeRock     Published Date: Oct 24, 2014
Identity is a fundamental requirement to digital growth. Businesses and organizations cannot properly take advantage of mobile, cloud, or Internet of Things (IoT) technologies without a scalable and repeatable identity strategy. Without it, they have no way to identify and engage with their customers in a meaningful way — whether it be through a laptop, mobile phone, tablet, connected car, healthcare wearable, connected home device or the next great connected innovation. This guide is designed to help you understand the essentials of customer-focused identity and how it helps you engage with your customers.
Tags : revenue generator, digital growth, identity management, customer-focused, it management, enterprise applications
     ForgeRock
By: ForgeRock     Published Date: Mar 10, 2015
Identity is a fundamental requirement to digital growth. Businesses and organizations cannot properly take advantage of mobile, cloud, or Internet of Things (IoT) technologies without a scalable and epeatable identity strategy. Without it, they have no way to identify and engage with their customers in a meaningful way — whether it be through a laptop, mobile phone, tablet, connected car, healthcare wearable, connected home device or the next great connected innovation. This guide is designed to help you understand the essentials of customer-focused identity and how it helps you engage with your customers.
Tags : irm, management, time-to-market, forgerock, revenue generator, software development
     ForgeRock
By: ForgeRock     Published Date: Mar 10, 2015
L'identité est une composante essentielle de la croissance numérique. Les entreprises et les organisations ne peuvent tirer pleinement parti des technologies mobiles, du cloud ou de l'Internet des objets (IdO, ou IoT en anglais) sans une stratégie d'identités évolutive et reproductible. Sans une telle stratégie, elles ne disposent d'aucun moyen d'identifier leurs clients et d'interagir avec eux de quelque manière que ce soit, par le biais d'un ordinateur portable, d'un mobile, d'une tablette, d'une voiture connectée, d'un objet connecté à porter (« wearable »), d'un appareil domotique ou de la toute dernière innovation en termes de connectivité. Ce guide a été conçu pour vous aider à comprendre les éléments fondamentaux de l'identité client et la manière dont elle peut vous aider à communiquer avec vos clients.
Tags : software development
     ForgeRock
By: Frontrange     Published Date: Mar 13, 2013
Recent new technology introductions are fundamentally changing the way we utilize and manage IT resources. This whitepaper shows how these new processes and automation solutions deliver the agility and extensibility to maintain performance and relia
Tags : it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
     Frontrange
By: Genesys     Published Date: Feb 21, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : contactbabel, contact center, omnichannel, routing, customer experience
     Genesys
By: Genesys     Published Date: Jun 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
Tags : routing, customer experience, transitions, self-service
     Genesys
By: Genesys     Published Date: Jul 13, 2018
Routing is a fundamental component of your customer experience strategy. True omnichannel routing breaks down channel silos and gathers intelligence upfront through context and data to deliver the personalized, seamless engagement your customers now expect. Learn how you can move beyond single interactions with true omnichannel routing: • Dynamically match customers from any touchpoint, over any channel, to the agent with the optimal insights, skill set and proficiency • Enable seamless transitions between digital self-service and live employee contact • Replace single, random interactions with thoughtfully designed and optimized customer journeys
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
Abbiamo chiesto a una serie di analisti e figure di riferimento del settore di indicarci quali saranno secondo loro le tendenze chiave relative all’engagement del cliente a partire dal 2017. Da tecnologie all’avanguardia come l’IoT e i Bot fino a nuove interpretazioni di idee del passato, i temi caldi indicati hanno fatto emergere cinque trend fondamentali destinati a ridefinire il futuro della Customer Experience. In questo ebook, scoprirai: I cinque trend che avranno il maggiore impatto sulla Customer Experience Come usare il machine learning per identificare tendenze e modelli utili a offrire un’eccezionale Customer Experience di nuova generazione Come avere un contact center all’avanguardia e adattarlo alle esigenze in rapida evoluzione dei clienti
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
I tuoi clienti sono ultra connessi. Fai in modo di esserlo anche tu. Trovare nuovi clienti e mantenere relazioni con quelli esistenti è un’attività impegnativa che porta via tempo. Quando i tuoi clienti sono pronti a interagire, li incontri proprio lì dove si trovano? In un mondo dai contorni sempre più digitali è fondamentale per tutte le aziende essere in grado di comunicare quando e dovunque il cliente desideri, che si tratti di una chiamata telefonica, SMS, chat online o social media. Scarica subito questo eBook per scoprire: Come coinvolgere e interagire con i tuoi clienti in un mondo ultra-connesso Come rendere semplici ed efficienti le tue attività di engagement del cliente Perché è arrivato il momento di adottare una soluzione di cloud contact center all-in-one
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     Genesys
By: Genesys     Published Date: Jun 19, 2019
Contact center technology plays a major role in the success of your customer experiences and business operations. Having the optimal solutions, infrastructure and provider in place are fundamental to meeting current and future goals and expectations. If you’re struggling with outdated contact center systems that limit channels and customer information, the best path forward is to migrate to a solution that lets you overcome those technology limitations. And the first step is to download this comprehensive checklist to evaluate key solutions and vendor considerations. You’ll learn how to: Identify business goals and outcomes that are most important for your organization Evaluate deployment options based on necessary flexibility and capabilities Understand your technology needs and priorities Assess vendor viability
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     Genesys
By: GeoTrust     Published Date: Aug 09, 2013
As use of the Internet has grown, the Web has also become more popular with scammers, identity thieves, and other cybercriminals. Given the number of people who experience or have heard about phishing and other Web-based scams, many Internet users don't feel comfortable sharing their personal details online. Fortunately, there is secure sockets layer (SSL) technology, a standard solution for protecting sensitive information online. But there's more to SSL than just basic safety. Read this guide to learn about what SSL does, how it works, and how it can help build credibility online.
Tags : nethawk, geotrust, web security, web threats, ssl, secure sockets layer, technology, solution, website protection, sensitive information, extended validation, validation, ssl technology, ev ssl, safety threats, ecommerce, online threats, online security, certificates, network connection
     GeoTrust
By: GeoTrust     Published Date: Oct 06, 2014
As use of the Internet has grown, the Web has also become more popular with scammers, identity thieves, and other cybercriminals. Given the number of people who experience or have heard about phishing and other Web-based scams, many Internet users don't feel comfortable sharing their personal details online. Fortunately, there is secure sockets layer (SSL) technology, a standard solution for protecting sensitive information online. But there's more to SSL than just basic safety. Read this guide to learn about what SSL does, how it works, and how it can help build credibility online.
Tags : ssl, website security, scammers, identity theifs, cybercriminals, secure sockets layer, credibility, security
     GeoTrust
By: Gigamon     Published Date: Oct 19, 2017
Read SC Magazine’s original research article Double Vision to learn how visibility deep into network activity and analysis of network traffic can show breaches before serious damage is done. While monitoring network traffic is hardly a new or unique technology, it is an excellent example of how visibility works. Constant vigilance of network activity is simply the best way to determine if any semblance of an attack still resides on your network. Download now!
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     Gigamon
By: Godfrey     Published Date: Oct 02, 2008
Branding has always been about much more than logos and graphics. It comprises the total experience customers and prospects have with your company. By adding newer, richer choices, today’s new communications technologies – everything from blogs and podcasts to wikis and mobile – are changing the fundamental basis of business-to-business marketing. Almost daily. While some are saying that branding is no longer relevant in that increasingly fragmented media world, we believe branding actually is more important than ever. In fact, it’s critical to your success.
Tags : godfrey, b-to-b branding, business-to-business branding, b-to-b branding in web 2.0, b-to-b interactive media, brand guardians, brand ambassadors, media proliferation, brand fragmentation, business-to-business marketing
     Godfrey
By: GoToAssist     Published Date: Oct 05, 2011
This new TSIA white paper explores 3 fundamental metrics - operational, quality and cost - that you should include in your services dashboard, outlines specific measurements to track in each area and provides industry averages for key metrics to help with benchmarking.
Tags : citrix, technology, metric, tsia, operations, quality, cost, dashboard, customer, benchmarking
     GoToAssist
By: GoToMeeting     Published Date: Oct 11, 2011
Distributed work programs are one of the most effective ways of achieving badly-needed operational savings. To be effective, however, you need to know which practices and tools are most effective for managing remote staff. This new white paper addresses three fundamental management questions, explores key challenges of managing remote workers and provides best practices for setting up a successful remote work program.
Tags : citrix, technology, business. remote work program, management, employee
     GoToMeeting
By: GoToMyPC     Published Date: Apr 06, 2011
This Forrester white paper examines the rise in IT's prioritization of business continuity and disaster recovery (BC/DR) planning.
Tags : disaster recovery, business continuity, bc/dr, smbs, enterpriser risk management, data loss, damage control, crisis, security, ddos
     GoToMyPC
By: GoToTraining     Published Date: Apr 06, 2011
In this eBook, Terrence Gargiulo, president of makingstories.net, explores the fundamentals of online learning, including drivers, benefits and how to create an online learning strategy that maximizes business value.
Tags : citrix gototraining, virtual learning, virtual training, online learning strategy, live online learning, social media, cbt, web-based learning, e-learning
     GoToTraining
By: Group M_IBM Q418     Published Date: Sep 10, 2018
Far from being a soft issue, trust underpins the management of your digital business and digital ecosystems. This report highlights how trust is fundamental to your digital transformation. It focuses on the role of trust in the B2B context and analyzes the key technologies, processes, and operational values that CIOs and their teams must use to build and maintain trusted ecosystem partnerships.
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     Group M_IBM Q418
By: Group M_IBM Q418     Published Date: Sep 10, 2018
All of cyberspace and its underlying infrastructure is vulnerable to a wide range of risk and exposure from both physical and cyber threats and perils. Sophisticated cyber individuals and groups exploit standalone and congregated vulnerabilities to steal money and information, or disrupt, endanger and damage operations. The combination of wide opportunity for crime in cyberspace and the ability to execute from geographically-dispersed locations has produced a transformation of traditional criminal activities.
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     Group M_IBM Q418
By: GrowthIntel     Published Date: Feb 16, 2016
Business development and marketing programs have a tendency to underwhelm when it comes to actual results. As a result, we’re bombarded with SalesTech and MarTech apps endeavouring to plug the leaks. But these tools rarely tackle the core issues behind your lacklustre results. What’s needed is a fundamental change to your go-to-market approach. This ebook shows you what that change could look like, and describes how to make it happen.
Tags : marketing, business development, b2b, sales, business practices
     GrowthIntel
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