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By: KPMG     Published Date: Jul 11, 2018
Despite multi-billions of investment, only a small number of UK firms succeed in making customer experience a source of value. How can you join them and get CX investments flowing through to your bottom line? Read this report to understand: • how CX leaders are reappraising organisational structures to get closer to the customer • what four key principles they follow to build a connected customer experience • how they are using events in customers’ lives to drive innovation and set new standards in customer experience • how the connections enabled by CX platforms work as a springboard for success.
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     KPMG
By: KPMG     Published Date: Nov 13, 2018
Our research has identified a group of digital organisation using technologies more effectively to achieve better, quicker and more certain returns. Read this report to discover: how board priorities for digital leaders are different to those in average companies the three characteristics that mark out stressful digital strategies in leading organisations why – and how – the CIO can become the agent for digital change
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     KPMG
By: KPMG     Published Date: Jun 10, 2019
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations. Read this report to find out: • how to create customer-centric operations to deliver the customer experience • the eight essential components of a connected, customer-centric enterprise • why alignment between the COO and CIO is essential • five key steps to start transforming operations to drive growth and create value.
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     KPMG
By: KPMG     Published Date: Oct 04, 2019
For many enterprises, cloud migration is attractive for two key reasons: greater agility and lower cost. However, the jury is still out when it comes to the financial benefits. In this webinar, KPMG’s Adrian Bradley, Head of Technology Architecture, and Emma Bisset, Senior Manager, CIO Advisory at KPMG UK, explore the reasons why. Listen to this webinar now to find out: • What leading IT decision makers told KPMG about their experience of cloud costs • Why organisations are failing to realise economic value from their cloud investments • What key levers your organisation can use to extract significant cost savings from existing deployments.
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     KPMG
By: KPMG     Published Date: Oct 15, 2019
Environmental/climate change risk, disruptive technologies and a return to territorialism were ranked the top threats to company growth. Specifically, 68 percent of CEOs agreed that their organisational growth will be determined by their ability to anticipate and navigate the global shift to a low-carbon, clean technology economy. Read now KPMG's CEO outlook report to understand what is on top of the asset management CEO agenda and to find out what investments CEOs are prioritising to improve organisation’s resilience.
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     KPMG
By: Kronos     Published Date: Sep 24, 2018
Selecting and implementing a software solution like an ERP or workforce management solution that touches multiple parts of the organization is never easy. It is a significant investment of money, time, and resources. But in the end, the capability, efficiency, and savings of both time and money make the effort well worth it. Particularly in the public sector, the sooner you can achieve a return on any investment, the better.
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     Kronos
By: LANDesk     Published Date: Feb 12, 2007
This white paper examines some of the business benefits and potential cost savings that can accrue to an organization that implements a BPM solution.
Tags : it management, productivity, business process management, bpm, return on investment, roi, bpa, business process automation
     LANDesk
By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
Tags : avocent, itsm, it service management, itil, integration, sla, it infrastructure library, green it
     LANDesk
By: Lawson     Published Date: Jun 23, 2008
Lawson Enterprise Asset Management is a software solution specifically designed to help improve the reliability and availability of your critical assets. It can help you to maximize your profitability and return on your asset investment during every stage of the asset lifecycle. It can also be easily integrated with your other business operations and systems.
Tags : erp, eam, lawson, manufacturing, enterprise asset management
     Lawson
By: Lawson     Published Date: Jun 23, 2008
Get your free copy of the Thought Leadership Report “Strategic Asset Management Across the Organization Delivers a Compelling Return." Based on the findings of the 2006/7 Worldwide Benchmark Study, by industry analysts IDL, it identifies the changing attitudes and needs in the asset intensive industry.
Tags : asset management, lawson, erp, eam, lawson, manufacturing, enterprise asset management
     Lawson
By: LeanData     Published Date: Nov 07, 2019
There has been an exciting revolution that is changing the landscape for businesses far and wide. The advancement of marketing and sales technology has enabled businesses to work at the speed of life. But with the rapidly moving technology space, organizations are finding that they’ve built such robust tech stacks that it’s time to re-evaluate just how well their technology is working for them—as opposed to against. With many internal organizations across marketing, sales, and customer success reporting their team’s tech stack consists of 30 or more tools, we are realizing there is a wealth of untapped Executive Summary data at our fingertips. Many have overlooked the role people, process, and data play in maximizing the returns technology can yield. Revenue Operations is a way to bridge gaps between siloed organizations. It is about marketing, sales, customer success, and partner ops teams working better together. This guide is dedicated to exploring the emergence of Revenue Ops, its
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     LeanData
By: LexisNexis     Published Date: Mar 25, 2013
In this case study, Beasley Allen saves $100,000 in E-Discovery costs on one case with the use of LAW PreDiscovery. Learn how it delivers the fastest return of investment of any software product the firm has acquired by use in one litigation matter.
Tags : beasley allen, law prediscovery costs, save, civil litgation costs
     LexisNexis
By: LifeLock     Published Date: Jan 17, 2018
In the spring of 2015, 4 employees from the company’s primary manufacturing plant discovered that fraudulent tax returns had been filed using their names, addresses and social security numbers. These were random incidents and not the result of a company data breach. After repeated attempts involving many hours trying to personally remediate the problem, the employees turned to the head of HR for aid in resolving the situation.
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     LifeLock
By: Limelight Platform     Published Date: Sep 06, 2016
This guide will allow you to prove and improve ROI/ROO, assist in defining KPIs and showcase how to best leverage digital in today’s changing experiential marketing landscape.
Tags : live marketing software, live lead generation, event marketing analytics, experiential marketing analytics, limelight marketing, experiential marketing software, experiential marketing, promotional events
     Limelight Platform
By: Lionbridge     Published Date: Nov 18, 2009
APM is one of the best tools for evaluating, balancing, and enhancing the value of application portfolios and supporting fact-based decision making.
Tags : implementing apm, lifecycle approach to apm, efficiency with apm, value of apm
     Lionbridge
By: LockLizard     Published Date: Dec 09, 2008
NetMasterClass, as with all advanced elearning providers, have to be able to offer their training courses at any time with total availability – across the Internet.  NetMasterClass have made a significant investment in the development of proprietary training methods and techniques and have already experienced having their IPR stolen and made publicly available.
Tags : locklizard, netmasterclass, elearning, security, drm, return on investment, elearning security, protect
     LockLizard
By: LogLogic     Published Date: Mar 15, 2012
IANS CUSTOM RESEARCH AND INFORMATION SECURITY INVESTMENT ANALYSIS (ISIA) REPORT on Log data management and compliance products
Tags : log management, siem, big data, storage, sem, pci compliance, it operations, data storage
     LogLogic
By: LogMeIn     Published Date: Jun 23, 2015
This infographic illustrates how SaaS deployment model saves you money.
Tags : roi, return of investment, saas, saas deployment model, costs
     LogMeIn
By: LogMeIn     Published Date: Oct 08, 2015
This paper illustrates how savvy live chat users maximise returns on their technology spend by establishing a continuous improvement system that helps them fine-tune their activities based on customer needs and wants.
Tags : live chat, customer service, customer support, live chat success, best practices for agents and admins
     LogMeIn
By: LogMeIn     Published Date: May 31, 2016
LivePerson’s forced migration to the LiveEngage platform has businesses like yours re-examining their live chat options. Given the painful relationship they’ve endured for years with LivePerson, many customers are wary, and they want to make sure that they make the right move. BoldChat is working with a number of former LivePerson customers who came to us looking for a true partner – one that not only wants to earn their business, but to continue earning it every day. What they’re getting in return is much more.
Tags : boldchat, logmein, liveperson, chat, customer service, customer experience, enterprise applications
     LogMeIn
By: Lombardi Software     Published Date: Dec 07, 2006
This paper is intended for groups who want to make the business case for investing in BPM to drive process improvement. It provides an overview of the areas of benefit that companies can expect from BPM as well as concrete examples of value.
Tags : bpm, business process management, process improvement, productivity, roi, return on investment, it management, lombardi
     Lombardi Software
By: Loop Commerce     Published Date: Mar 08, 2019
As retail continues its internet-influenced change and customer demand for “right now” service increases, a new area is open for business. There is no reason to send a shirt that is the wrong size or give an impersonal gift card. G-Commerce is here, offering a new type of personalized transaction and digitalized merchandise for those shopping for others. Learn how Loop Commerce's flagship product, GiftNow: • Increased % of sales from gifts by 2X • Drove 24% of Christmas Eve sales • Increased 6X demand over gift cards Retailers can grab last-minute shoppers literally up to the moment before a holiday, and increase profits through fewer merchandise returns.
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     Loop Commerce
By: Lumesse     Published Date: Feb 13, 2015
The Talent Management ROI Business Case reveals the importance of demonstrating a Return on Investment (ROI) in talent and the way to best measure ROI.
Tags : roi, return of investment, hr security investment, best way to measure roi, talent management roi
     Lumesse
By: Macquarie Telecom     Published Date: Mar 30, 2015
This paper will help you to understand the importance of creating a DRP for your company. This is a critical step in preparing for disaster, improving employee response, reducing downtime, and quickly returning to normalcy.
Tags : disaster recovery, risk reduction, disaster recovery plan, drp, how to create an effective drp, write a drp, steps to write a formal drp
     Macquarie Telecom
By: MalwareBytes EMEA     Published Date: May 10, 2019
Enterprises, beware. Threat actors are continuing to eye businesses for high returns on investment in Q1 2019, breaching infrastructure, exfiltrating or holding data hostage, and abusing weak credentials for continued, targeted monitoring. From a steadfast increase of pervasive Trojans, such as Emotet, to a resurgence of ransomware lodged against corporate targets, cybercriminals are going after organizations with a vengeance. Yet every cloud has a silver lining, and for all the additional effort thrown at businesses, consumer threats are now on the decline. Ransomware against consumers has slowed down to a trickle and cryptomining, at a fever pitch against consumers this time last year, has all but died. Interestingly, this has resulted in an overall decline in the volume of malware detections from Q4 2018 to Q1 2019. While threat actors made themselves busy with challenging new victims, they ensnared targets in the old ways, using tried-and-true malspam and social engineering tactic
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     MalwareBytes EMEA
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