satisfaction

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By: 8x8 Inc.     Published Date: Feb 13, 2017
The right contact center solution should integrate tightly with your CRM solution and add value to it. Your contact center software should be able to capture all email, chat and standard telephone interactions and link them to the customer records database. Not only does this ensure continuity in all your customer communications, it gives the CRM database more information to use in constructing a better picture of your customers’ behavior. So how do you choose the right contact center for your organization? Following are three examples of forward-thinking businesses that found the right answer with cloud communication technology.
Tags : contact center, crm, telephone interactions, communications
     8x8 Inc.
By: 8x8 Inc.     Published Date: Feb 17, 2017
This Frost & Sullivan paper will outline the difficult challenges faced by all businesses—in a variety of industries and sizes—in creating an exceptional customer experience; discuss the value of a contact center that also supports all channels of choice, disaster recovery, data analytics, and leveraging back-office workers; stress the need for cultural change throughout the organization to truly meet today’s customers’ expectations; and offer best practices recommendations for taking the lead in creating a customer journey that engenders loyalty, delivers total satisfaction, and drives revenues.
Tags : frost & sullivan, contact center, customer engagement, cloud, culture gap, scalability, omnichannel, digital tranformation, customer experience
     8x8 Inc.
By: 8x8 Inc.     Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
Tags : contact center, modern customer, customer engagement, customer experience, data analytics, disaster recovery
     8x8 Inc.
By: Aberdeen Group     Published Date: Oct 19, 2011
A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.
Tags : aberdeen, technology, customer, up-sell, best in class companies, communications, customer satisfaction
     Aberdeen Group
By: Achievers     Published Date: Nov 06, 2019
The Ultimate Guide to Employee Recognition will challenge conventional thinking and help you become more future-focused, so you can respond to the needs of today’s workforce and lead the way to employee success. You’ll learn to create a meaningful strategy from start to finish that yields higher levels of retention, higher customer satisfaction, exceptional employee engagement and alignment, and an unmatched culture of recognition and success.
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     Achievers
By: Adobe     Published Date: May 26, 2011
What You Can Do To Make Customers Happier and More Loyal
Tags : adobe systems inc, customer experience management, silos, applications, channels, touchpoints, product lines, customer satisfaction
     Adobe
By: Adobe     Published Date: Oct 07, 2010
Companies need to start viewing customer service as an under-performing asset.
Tags : adobe, customer service experiences rating, consumer satisfaction
     Adobe
By: Adobe     Published Date: Aug 04, 2015
This white paper explores how cloud-based e-signature technology can drastically reduce the time it takes to complete deal making process and at the same time improve customer satisfaction, document security, and more.
Tags : esign, e-signatures, online signatures, digital signatures for sales, sales, clous computing, document security, signed documents, customer satisfaction
     Adobe
By: Adobe     Published Date: Aug 04, 2015
The rapid adoption of e-signature solutions and the continued strong growth in the market for services and software is driven by several factors:
Tags : esign, e-signatures, online signatures, digital signatures for sales, sales, clous computing, document security, signed documents, customer satisfaction, e-signature solution
     Adobe
By: Adobe     Published Date: Oct 24, 2018
The report combines data from a February 2018 executive survey of 401 email marketers and documented ESP demos related to three key themes. We also utilized vendor questionnaires and our near two-decades of knowledge of the providers in this sector. One-on-one phone interviews with several of the marketers who use these tools and our executive survey clients provided satisfaction data. The methodology details our entire recipe, but readers can feel confident in knowing that our vendor evaluation process is objective and does not stem from one analyst’s singular point of view. This guide also includes our analysis and perspective on vendors that did not for a variety of reasons participate in this research.
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     Adobe
By: Adobe     Published Date: Sep 23, 2019
Why data-driven businesses stand out from the crowd. Why Should the Target Audience Care? Enterprises need to become more data-driven by using more mature analytics tools to stand out from the crowd Supporting Concepts Smart, effective customer analytics tools helps organizations reap the rewards of increased customer satisfaction and brand loyalty. Neglecting advances in customer analytics technology could seriously impact a company's ability to compete in the future marketplace. Where do your customers and prospects sit on the customer analyticsmaturity scale? Are they leaders or are they laggards? Read "Customer Analytics: The 20 Attributes that Lead to Business Success" for insights into: • the key drivers needed within an organisation that help grow customer analytics maturity • why companies using paid analytics solutions experience more tangible benefits than those using free analytics • how to distinguish customer analytics leaders from laggards
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     Adobe
By: Adobe     Published Date: Oct 24, 2019
The digital tools powering today’s modern businesses make work faster, easier, and more accurate. But there’s still one tool that many companies have yet to adopt – the electronic signature. See how electronic signatures equal big benefits for everyone in your organization. • Business leaders say that improving document processes could yield 23% reduction in business/compliance risk • Research shows a potential 30% reduction in cost and 36% increase in revenue. • 45% of business leaders say departmental productivity would increase • 72% agree that improving document processes would increase customer satisfaction and/or increase brand value.
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     Adobe
By: ADP     Published Date: May 04, 2018
To select the best payroll provider possible, who better to ask than your peers? With more than 400,000 reviews from real software users, the G2 Crowd business software review platform will help you confidently make the right choice. The G2 Crowd payroll report compares how providers rank in terms of customer satisfaction, specific features, industries, and more. To help you evaluate your payroll options, get this FREE copy of the G2 Crowd payroll report (a $599 value). This exclusive research includes: · Detailed profiles of 18 payroll providers · Ranking based on customer feedback · Assessment of implementation, integration, support, and ease of use · Actionable insights to help you decide
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     ADP
By: ADP     Published Date: May 16, 2018
To select the best payroll provider possible, who better to ask than your peers? With more than 400,000 reviews from real software users, the G2 Crowd business software review platform will help you confidently make the right choice. The G2 Crowd payroll report compares how providers rank in terms of customer satisfaction, specific features, industries, and more. To help you evaluate your payroll options, get this FREE copy of the G2 Crowd payroll report (a $599 value). This exclusive research includes: · Detailed profiles of 27 payroll providers · Ranking based on customer feedback · Assessment of implementation, integration, support, and ease of use · Actionable insights to help you decide
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     ADP
By: ADP     Published Date: May 16, 2018
To select the best payroll provider possible, who better to ask than your peers? With more than 400,000 reviews from real software users, the G2 Crowd business software review platform will help you confidently make the right choice. The G2 Crowd payroll report compares how providers rank in terms of customer satisfaction, specific features, industries, and more. To help you evaluate your payroll options, get this FREE copy of the G2 Crowd payroll report (a $599 value). This exclusive research includes: · Detailed profiles of 27 payroll providers · Ranking based on customer feedback · Assessment of implementation, integration, support, and ease of use · Actionable insights to help you decide
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     ADP
By: Akamai     Published Date: Jul 22, 2010
This slide version of a recorded event delivers key findings of an in-depth consumer survey studying travel Web site functionality and conversion rate satisfaction. Host Margaret Rivera of Akamai and presenter Caroll Rheem, Director of Research at PhoCus Wright, define best practices for fast, reliable travel Web sites.
Tags : akamai, travel, site performance, phocuswright, customer experience, usability, travel ecommerce, web load, abandonment
     Akamai
By: Akamai Technologies     Published Date: Nov 14, 2018
You’ve created a great game, so why do players keep abandoning it? The answer is frictions— the obstacles and flaws that erode player satisfaction, disrupt immersion, and ultimately cause players to look elsewhere. This abandonment not only impacts your game and revenue but also your studio’s reputation for years to come. In “Understanding Frictions” Akamai’s Nelson Rodriguez, a gaming industry insider who’s helped launch successful titles like Halo 3, will explain how to minimize frictions so you can maximize player enjoyment, loyalty, and revenue. Read “Understanding Frictions” so you can analyze your game’s points of friction using our matrix and learn how to manage, reduce, or eliminate frictions at every development stage.
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     Akamai Technologies
By: AKS-Labs     Published Date: Mar 20, 2007
Business professionals lack essential information about real-life metrics and information on how to build a Balanced Scorecard, which supports weights and scores, which allows calculating the performance values. This whitepaper is a Balanced Scorecard design toolkit, which contains some "how-to" ideas.
Tags : balanced scorecard, business analytics, business metrics, business intelligence, business integration, customer satisfaction, enterprise resource planning, scorecard, aks-labs, aks labs
     AKS-Labs
By: Alteryx, Inc.     Published Date: Sep 06, 2017
According to Forrester, the level of analytic satisfaction within organizations is on the decline.* The traditional multiple-step, multi-tool legacy approach is a slow, time-consuming, and in most cases, a costly process that prevents organizations from making faster decisions with confidence. Data analysts today need an agile solution that empowers them to take charge of the entire analytics process. Download The Definitive Guide to Self-Service Data Analytics to: Understand why traditional analytic tools designed for data scientists are not ideal for data analysts like you Learn how self-service data analytics delivers the ease of use, speed, flexibility, and scalability you require See how Alteryx stacks up against traditional data prep and analytics tools Find out how self-service data analytics bridges the gap across skills, speed, and depth of analysis to empower you to achieve ever-greater insights without coding or depending on other departments.
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     Alteryx, Inc.
By: Aon Hewitt     Published Date: Nov 16, 2016
The research is clear, organizations that create a culture of engagement see stronger business performance including customer satisfaction, sales, operating margins and shareholder value. This article explains the 5 Habits Best Employers practice to improve employee engagement and drive better business outcomes.
Tags : aon, best employers, customer satisfaction, operating margins, employee engagement
     Aon Hewitt
By: AppNeta     Published Date: Oct 28, 2013
Performance for end users is the metric by which most businesses judge their web applications’ performance: is the responsiveness of the application an asset or a liability to the business? Studies show that users are growing more and more demanding, while average page-loads are getting bigger and bigger. Combine that with frequent releases and cross-business updates, and pretty soon the optimization job is never quite done.
Tags : appneta, application performance, rum, real user monitoring, synthetic monitoring, optimization, application performance management, apm, application operations, synthetic transaction monitoring, javascript, css, ajax, infastructure monitoring, transaction tracing, customer satisfaction
     AppNeta
By: Aprimo     Published Date: Mar 07, 2011
With the right guidelines-and the right tools-Digital Marketing can provide valuable new ways to connect with customers and grow your business.
Tags : aprimo, cmo, roi, measurement, b2b, b2c, digital media, marketing, customer satisfaction, expectations
     Aprimo
By: Aprimo     Published Date: Mar 07, 2011
Using Behavior-Based Brand Interactions for True 1-to-1 Marketing.
Tags : aprimo, cmo, roi, measurement, b2b, b2c, digital media, marketing, customer satisfaction, expectations, conversion
     Aprimo
By: Aprimo     Published Date: Apr 09, 2012
The key best practices for next best action in CRM are to align it with key business imperatives; deliver it through priority customer-interaction channels; inform targeted offers with trustworthy customer data; drive it from advanced analytics and rules; and use it to shape multichannel conversations with customers.
Tags : aprimo, marketing, customer relations, crm, customer satisfaction, customer data, marketing strategy
     Aprimo
By: Aprimo     Published Date: Apr 09, 2012
Listen to this podcast and hear how marketers can get a 360 degree view into spend - from planning to execution and measurement - across all discretionary channels.
Tags : aprimo, marketing, customer relations, crm, customer satisfaction, customer data, roi, marketing strategy
     Aprimo
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