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By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
Tags : cloud contact center, ccng, analytics. remote working, non-voice channels
     8x8 Inc.
By: 8x8 Inc.     Published Date: Feb 13, 2017
Many companies claim to offer enterprise grade communications solutions. But how is “enterprise grade” measured and what should you look for? This fact-filled white paper outlines 8 ways to determine whether or not your provider is equipped to offer an enterprise-grade communications solution. Download this complimentary white paper: The 8 Criteria for Enterprise-Grade Communications as a Service 8x8 shares full technical details on what to expect from an enterprise-grade service platform that stands above the rest. You’ll learn the 8 criteria to look for including: What to expect when it comes to service level guarantees What geo-routing technology is and why it’s critical for optimizing global call clarity and reliability What you should look for in your communications provider’s network for global operations and superior service Which security and compliance certifications to expect from your provider Specific uptime and reliability metrics to ask your provider for How analytics
Tags : communications, enterprise grade, communications solution, 8x8, geo-routing
     8x8 Inc.
By: 8x8 Inc.     Published Date: Aug 09, 2017
The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities. Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.
Tags : 8x8, cloud contact center, remote work, scalability, cloud computing
     8x8 Inc.
By: ABB     Published Date: Feb 27, 2019
In recent years, Europe has seen a real boost in the building of renewable generation capacity. Germany is a notable example of a country with significant growth in renewables. As shown in Figure 1 below, since 2000, the average annual growth of installed capacity in Germany has been more than 15 percent, reaching 18-20 percent between 2009 and 2010. For the most part, favorable conditions for the development of renewables have been caused by support schemes, previously based on feed-in-tariffs and competitive auctions. Now the country has reached a point where renewables account for around 53 percent of installed capacity and around 36 percent share in total electricity demand, already exceeding the 2020 target of 35 percent. To find out more download this whitepaper today!
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     ABB
By: ABB     Published Date: Mar 21, 2019
In recent years, Europe has seen a real boost in the building of renewable generation capacity. Germany is a notable example of a country with significant growth in renewables. As shown in Figure 1 below, since 2000, the average annual growth of installed capacity in Germany has been more than 15 percent, reaching 18-20 percent between 2009 and 2010. For the most part, favorable conditions for the development of renewables have been caused by support schemes, previously based on feed-in-tariffs and competitive auctions. Now the country has reached a point where renewables account for around 53 percent of installed capacity and around 36 percent share in total electricity demand, already exceeding the 2020 target of 35 percent.
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     ABB
By: Ability Commerce     Published Date: May 18, 2009
Reggie Brady shares some of her favorite e-mails and explain why they're tops in her book. As you read them, think about how you might incorporate these tactics in your own e-mail programs.
Tags : ability commerce, seo, email frequency, roi, pci, ecommerce, e-commerce, order management, load time
     Ability Commerce
By: Absolute Software     Published Date: May 08, 2009
In this whitepaper, the Ponemon Institute shares its findings on the use of encryption on laptops by corporate employees. It shows that many employees may not be taking the most basic precautions to secure their company laptop.
Tags : absolute, laptop, saas, lock down, rapid recovery, stolen, data defense, theft deterrence, pc protection, tpm, trusted platform module, anti theft, data breach, password protection, password, endpoint security, portable computer, end user, data regulation, encryption
     Absolute Software
By: Absolute Software     Published Date: Sep 06, 2011
Vice President and Research Fellow for Aberdeen Group, shares trends, best practices and actionable insight on management of iOS mobile devices.
Tags : absolute, intel, laptop, saas, lock down, rapid recovery, stolen, data defense, theft deterrence, pc protection, tpm, trusted platform module, anti theft, data breach, password protection, password, encryption, security
     Absolute Software
By: Absolute Software     Published Date: Sep 09, 2011
Join Michael Scarpelli, Technical Support Manager for La Jolla Institute for Allergy & Immunology, as he shares how his team streamlines and automates computer setup and maintenance for a rapidly growing network of more than 500 machines.
Tags : absolute, technical support, healthcare organizations, operating environment
     Absolute Software
By: Accelrys     Published Date: Feb 08, 2012
In this 18-page Scientific Computing eBook, Bennett Lass Ph.D. PMP shares best practices based on his experiences planning and managing ELN deployments in large and small pharmaceutical and biotechnology research organizations.
Tags : accelrys, eln, symyx, scientific computing, electronic lab notebook, electronic, notebooks, lass, eln deployments, pharmaceutical, pharm, biotech, biotechnology, research, compliance
     Accelrys
By: Acrolinx     Published Date: Jan 28, 2015
Watch Your Tone! offers valuable advice on how you can create your own corporate voice — a unique, instantly recognizable style for all your content, that lets you speak with one voice and stand out from the crowd. This must-read resource for content professionals shares deep insights from industry experts and takes you step-by-step through the process of developing your perfect tone of voice.
Tags : tone of voice, corporate voice, platform, style, content
     Acrolinx
By: Acronis EMEA     Published Date: May 18, 2015
Download this datasheet to discover the main benefits of Acronis Access Advanced.
Tags : acronis, acronis access advanced, secure mobile access, security, content security, devices, secure access, share content, benefits of acronis access advanced, mobility, byod
     Acronis EMEA
By: Acronis EMEA     Published Date: May 19, 2015
This paper provides information on how Acronis Access Advanced enables enterprise IT to provide their users using any device to securely access, sync and share corporate content while maintaining control over security and compliance.
Tags : security, security content, mobile enterprise, mobility, acronis, acronis access advanced, security access, compliance, share corporate content, sync, enterprise security, acronis access advanced solution
     Acronis EMEA
By: Acronis EMEA     Published Date: May 19, 2015
The Morse Group is now comprised of a strong network of member companies with more than $150 million in annual sales that deliver services in the electrical, energy and construction markets.
Tags : mobility, acronis access solution, increase your competitiveness, mobilised workforce, improving productivity, acronis access, secure competitive, mobile device, share documents, authentication, visibility, access control
     Acronis EMEA
By: Acronis EMEA     Published Date: May 19, 2015
This case study explores how Acronis Access changed the way Parrish Construction Group communicates.
Tags : build a mobile workforce, control access, share documents, security, acronis access solution, acronis, access to documents, mobility
     Acronis EMEA
By: Act-On     Published Date: Aug 28, 2012
From deliverability to conversion - the quality of your list underwrites your email marketing success. But it's not easy to build a great list, and it's no snap to maintain it. Five of the foremost experts in the field held a powwow; we share the resu
Tags : subcribers, email analytics, email acquisitions, subscriber lists
     Act-On
By: Act-On     Published Date: Aug 28, 2012
Experts Matt Heinz, President of Heinz Marketing, and Craig Rosenberg, VP of Sales and Marketing of Focus and The Funnelholic share the eight linear steps to getting started, and making lead scoring work for you.
Tags : lead scoring, best practices, act-on, lead generation
     Act-On
By: Act-On     Published Date: Aug 28, 2012
You'll improve your marketing results when you target your messaging to segments, rather than blasting the same campaign out to all your prospects. Learn how to segment your prospects into groups with shared needs and concerns.
Tags : customer engagement, segmentation, online marketing, segmenting prospects, dynamic content, dynamic segmentation
     Act-On
By: Act-On     Published Date: Mar 20, 2013
Read on to learn more about using an integrated marketing platform that makes the life-cycle of the customer experience visible and measurable, allowing sales and marketing to share real-time situational analysis, and align actions and goals.
Tags : aligning sales and marketing, increases sales, sales and marketing, act on
     Act-On
By: Act-On     Published Date: Jan 07, 2016
We’ve reached out to a number of the world’s leading experts and asked them to share their secrets on lead generation and how they drive tens of thousands –or even more– visitors to their websites each month!
Tags : lead generation, best practices, ebook, web traffic
     Act-On
By: Actiance     Published Date: Jul 09, 2012
SharePoint is used for a variety of information management tasks, the majority of which are subject to regulatory, e-Discovery, and legal mandates, as well as existing corporate policies.
Tags : sharepoint, double positive, microsoft
     Actiance
By: Actiance, Inc.     Published Date: Jan 15, 2015
Healthcare providers are starting to realize that using electronic communication, collaboration, and social networks to keep in touch with each other and with patients can improve the quality of care they provide. However, it also exposes them to risk since the information they share on these networks has to be protected in order to meet specific regulatory guidelines, like those mandated by HIPAA. The prescription for success is to consider compliant use of these networks before and while they are being used and the technology that helps achieve that goal. Read this paper to gain an understanding of: What the regulatory landscape of the healthcare industry looks like What concerns you should be aware of from a legal perspective
Tags : electronic communications, hipaa requirements, social networks, compliance, it management, enterprise applications
     Actiance, Inc.
By: Actiance, Inc.     Published Date: Jan 15, 2015
But what seems like a spoon full of sugar is often a tough pill to swallow when you consider regulatory requirements from agencies like the FDA for use of these networks. Adopting new technologies that allow employees to share information and exchange ideas with each other and with your customers is often the best way to achieve better business results, but doing so can involve considerable risk. That’s because the content people create using these technologies is subject to the scrutiny of regulators, legislators, and litigators. On top of that, increasing litigation has made it a business requirement to consider solutions that help bring down skyrocketing legal costs. Pharmaceuticals companies must be knowledgeable of, and abide by, specific information retention regulations in every country where they do business, including those countries that prohibit data from leaving the countries’ borders. Not having technology in place to help manage these requirements and increasing risks, or
Tags : collaboration, social media risk and reward, retention regulations, data, business requirements, it management, enterprise applications
     Actiance, Inc.
By: Actiance, Inc.     Published Date: Jan 15, 2015
Social Media Risks and Benefits for the Pharmaceuticals Industry Drug makers are just beginning to realize how social networks can improve business processes. Social media helps your organization share information and exchange ideas with your customers quickly, but doing so can involve considerable risk. That’s because social media is subject to the scrutiny of regulators, legislators, and litigators. So, what seems like a spoon full of sugar is often a tough pill to swallow when you consider regulatory requirements from agencies like the FDA. On top of that, increasing litigation has made it a business requirement to consider solutions that help bring down skyrocketing legal costs. Not having technology in place to help manage these requirements and increasing risks, or doing so without careful planning, can be a costly mistake. Read this paper to gain an understanding of: What the regulatory landscape of the pharmaceuticals industry looks like What concerns you should be aware of f
Tags : social media, increased risks, business processes, regulatory requirements, it management
     Actiance, Inc.
By: Adlib Software     Published Date: Jan 13, 2014
Welcome to the future of 24/7, any-time, anywhere access to digital content - where dynamic publishing solutions are the mantra. Is your organization ready for this brave new world of digital content distribution? This whitepaper explores how to prime your organization to leverage rapid digital content consumption as a key to business intelligence.
Tags : content marketing, content management, enterprise content management, publishing, data, content transformation, document transformation, document conversion, sharepoint, filenet, documentum, ecm, opentext, archive, assets, digital assets, networking, it management, enterprise applications, data management
     Adlib Software
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