training

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By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
Tags : 
     8x8 Inc.
By: Absorb     Published Date: May 09, 2018
eLearning has become the prevailing approach to employee onboarding, compliance training, and professional development. The efficiencies that eLearning affords stem from automation, customization and self-service. These attributes allow end users (employees and others) to access just the right training at just the right time. They also provide Learning and Development administrators the peace of mind that training will be delivered as needed, in a consistent manner and that tracking the progress of individuals will also be made simpler by automation.
Tags : lms, employee, training, efficiencies, elearning, automation
     Absorb
By: Absorb     Published Date: May 10, 2018
In a business environment where being able to build and maintain a solid brand reputation and lasting relationships with your customers is essential for ongoing success, effective compliance training for team members is critical. Assembling quality course content, either through purchasing off-the-shelf compliance courseware or developing training material in-house or in partnership with an external developer, and delivering that material in a consistent manner, can help protect your organization and minimize the damage from compliance transgressions.
Tags : elearning, training, business, brand, reputation, relationship, building
     Absorb
By: AccelSocial - Citrix     Published Date: Jul 22, 2012
A successful training program doesn't require choosing between traditional and online learning - it's a strategic balance of both.
Tags : training, citrix, elearning
     AccelSocial - Citrix
By: AccelSocial - Citrix     Published Date: Jul 22, 2012
This new white paper explores three essential resources that will help you to optimize your training program.
Tags : training, human resources, citrix, online training
     AccelSocial - Citrix
By: AccelSocial - Citrix     Published Date: Jul 22, 2012
Delivering the three Cs of the modern training experience - collaboration, content and conversation - is easier than you think. Start by taking a look inside your new social media toolkit.
Tags : training, social media, citrix
     AccelSocial - Citrix
By: Adobe     Published Date: Oct 29, 2015
This white paper explains how training apps are emerging as an important component of any organisation’s ongoing digital transformation.
Tags : corporate training apps, mobility, mobile, mobile learning, training, digital training, e-learning
     Adobe
By: Adobe     Published Date: Feb 09, 2016
This white paper explains how training apps are emerging as an important component of any organisation’s ongoing digital transformation.
Tags : corporate training apps, mobility, mobile, mobile learning, training, digital training, e-learning
     Adobe
By: Adobe     Published Date: Feb 09, 2016
This white paper explains how training apps are emerging as an important component of any organisation’s ongoing digital transformation.
Tags : corporate training apps, mobility, mobile, mobile learning, training, digital training, e-learning
     Adobe
By: ADP     Published Date: Jun 01, 2018
Too remedial. Too retrospective. Too static. Too irrelevant to the team leader. Too time-consuming. Such are the complaints heard repeatedly about Performance Management and Engagement systems. And these don’t even touch on the biggest problem of all: current systems produce a tidal wave of unreliable data. The ratings they yield are based on the notion that, with enough time and training, managers (and peers) can become reliable raters of other people’s skills and competencies. Sadly, that’s not true. A large body of research reveals: 61% of your manager’s rating of you is a reflection of the manager, not of you. Your organization, apparently unaware of this, then persists on paying you, training you, and promoting you—and everyone else in the organization—based on these flawed ratings.
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     ADP
By: Akamai Technologies     Published Date: May 08, 2017
We are coming to expect quality video in all our digital experiences – from online shopping to on the job training. However, as video technology has become more ubiquitous, it has also become more complex. To deliver a quality experience to users, regardless of their device and connectivity, you need a holistic video strategy. We’ve tapped into our experience to present the top issues you must address to ensure a successful online video strategy. Download now to learn more!
Tags : device management, data solutions, system solutions, data breach, mobile management
     Akamai Technologies
By: Apple Corporation     Published Date: Aug 29, 2012
Please join us at this exclusive live online seminar. It'll take about half an hour and it's absolutely free.
Tags : apple, online seminar, ipad, training, sales, business analytics
     Apple Corporation
By: Aslan Training     Published Date: Aug 14, 2013
The truth about who to coach and how to assess their performance.
Tags : sales coaching, strategic coaching, sales training
     Aslan Training
By: Aslan Training     Published Date: Aug 14, 2013
This paper describes the 7 key barriers to successful prospecting, and typical ways that well-meaning inside sales reps unsuccessfully encounter them. But more than a description of these barriers, this paper will give you the approach, methods, and tools that will help you successfully overcome them.
Tags : sales training, sales coaching, prospecting
     Aslan Training
By: Aslan Training     Published Date: Aug 15, 2013
This paper describes the 7 key barriers to inside sales success, and typical ways that well-meaning inside sales reps unsuccessfully encounter them. But more than a description of these barriers, this paper will give you the approach, methods, and tools that will help you successfully overcome them.
Tags : inside sales, sales coaching, sales training
     Aslan Training
By: Aternity     Published Date: Sep 29, 2011
Published by Aternity, the paper includes 8 real-world cases detailing how Aternity empowers SAP customers with a user-centric approach to proactive IT management.
Tags : aternity, sap, application performance, it management, training, real-time
     Aternity
By: athenahealth     Published Date: Oct 02, 2012
Your medical billing, practice management and EHR vendor should be working hard right now to prepare for this transition and to adapt your system for this changeover.
Tags : icd-10, icd-10 codes, icd- transition, icd training, icd deadline icd codes download, icd 10 procedure codes, icd 10 code book icd 10 changes, icd testing, icd 10 deadline, icd-10-pcs, icd 10 cm, icd 10 implementation, icd10, icd-10 certification, icd 10
     athenahealth
By: Avaya     Published Date: Jan 04, 2017
This white paper describes a sampling of popular use cases for video collaboration—expert anywhere, training, project management, remote eyes, and customer meetings—and the benefits of these applications.
Tags : avaya, video collaboration, communications solutions, unified communications, contact center, collaboration, midsize business solutions
     Avaya
By: BetterUp     Published Date: Mar 06, 2019
Research suggests that up to half of the investment your organization is making in Learning & Development (L&D) is being wasted. Employees unfortunately lose up to 75% of the information they receive through traditional L&D approaches (including learning management systems, episodic trainings, and workshops) — an effect known as the training transfer problem. In this report, discover the five critical requirements for effective behavior change and leadership development.
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     BetterUp
By: BI WORLDWIDE     Published Date: Feb 24, 2016
ELearning and micro-Learning are popular ways to train and educate your new and existing employees, not to mention your sales force and channel. So we compiled the top five trends for eLearning in 2016. These trends hold true for all types of eLearning content - compliance training, product training, and sales training, just to name a few.
Tags : bi worldwide, elearning, globalization, development, training, trend
     BI WORLDWIDE
By: Blue Coat Systems     Published Date: Jul 18, 2013
For decades, fear has dominated the discussion of cyber security. Every magazine article, presentation or blog about the topic seems to start the same way: trying to scare the living daylights out of you with horror stories, alarming statistics, and doomsday scenarios. The result is that most IT shops and security vendors think security is only about what you prevent. They think it’s about blocking, prohibiting, controlling, constraining, excluding, outlawing, and forbidding. Hence IT’s reputation as the “Department of No.”
Tags : security, business, cyber security
     Blue Coat Systems
By: Blue Coat Systems     Published Date: Aug 12, 2013
There is no question that security attacks targeting your organization will continue to grow and evolve. The question is, how can you respond to malware and other risks without unnecessarily constraining your workforce? How can you get beyond the fear and anxiety that leads to excessive prohibition, prevention, blocking, and excluding – so that you can use security technology to both protect and empower people? The answer is with a multi-layered defense – one that uses advanced security technologies and sophisticated operational practices in combination to cover the full spectrum of threat vectors. This solution brief explores the growing importance of multi-layered defense in today’s fast-changing web environment, and key considerations in implementing an effective multi-layered defense strategy.
Tags : av defense, blue coat, web environment
     Blue Coat Systems
By: Blue Jeans Network     Published Date: Jan 29, 2014
Download this whitepaper to learn how you can improve recruiting, training and productivity with video conferencing.
Tags : video conferencing, recruiting, training, increasing productivity, talent management
     Blue Jeans Network
By: BlueJeans Network     Published Date: Jun 10, 2016
This white paper, written by David Maldow, will explain why webcasts aren’t fully interactive, why you should care, and the potential benefits of full interactivity for large-scale business video events.
Tags : webinars, webcasts, virtual events, video conferencing, web conferencing, video events, townhalls, town halls, interactive presentations, internet presentations, blue jeans, primetime, sales training, employee training, employee communications, large webinars
     BlueJeans Network
By: BlueVolt     Published Date: Aug 24, 2010
This white paper shows opinions from manufacturing and electrical industry insiders on the value of using a learning management system.
Tags : online learning, elearning, learning management system, sales, training, manufacturing, electrical distributors, bluevolt
     BlueVolt
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